{"2vM2P2BVhE41aFCFWLOE4i4ELH4":{"id":"insecure-firebase-database"},"ABISTE ENERGY AFRICA LIMITED":{"Tech Support - TS00 - 93882":{"BriefDescriptionForSupport":"Unit gives “ contact service “ message.\nTechnical support said the unit. Am not be fixed as no communication. Unit was to be replaced by W.Giertzen. No help or response from W.Giertzen.\n","Country":"Kenya / South Africa ","Customername":"Evolve Africa Energy","Email":"aheyns@evolveafricaenergy.com","MobileNo":"+27714911440","ProductSerialNo":"KWL01048V01211190800422","Reseller":"W.Giertzen","ResolutionTime":"17:16:08 12/19/21","Solution":"\r\nUpdate Time 09:41:08  05/10/21\r\nContacted customer to check convenient schedule for remote support\r\nOpen\r\nUpdate Time 09:41:21  05/10/21\r\n\r\nOn Progress\r\nUpdate Time 17:16:08  19/12/21\r\nNo response received hence closing\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-93882","TicketStatus":"Closed","TimeAndDate":"01/10/2021, 09:35:59"}},"AHMED ALYASER":{"Tech Support - TS00 - 12476":{"BriefDescriptionForSupport":"Hello we are Vera Elektromekanik Co.\nAnd we buy SIRIUS Energy Storage so we want tech support to start up the system.\nand we are a partner with infusion solar Co.","Country":"Türkiye","Customername":"AHMED ALYASER","Email":"engahmad39@gmail.com","MobileNo":"05060268114","PartNumber":"3550-192-B-1C-TM-SD-A-X-X-G","ProductSerialNo":"KWL01192V02111210600044","Reseller":"vera elektromekanek","ResolutionTime":"17:43:46 8/5/2022","Solution":"null/Tech Support - TS00 - 70868 open for same serial number KWL01192V02111210600044, so closing this ticket Date:17:43:15 8/5/2022/Tech Support - TS00 - 70868 open for same serial number KWL01192V02111210600044, so closing this ticket Date:17:43:46 8/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-12476","TicketStatus":"Closed","TimeAndDate":"08.06.2022 14:43:58"},"Tech Support - TS00 - 62408":{"BriefDescriptionForSupport":"Hi Mr.Kahlid\nsoftware support, please.","Country":"Türkiye","Customername":"AHMED ALYASER","Email":"engahmad39@gmail.com","MobileNo":"05060268114","PartNumber":"3550-192-B-1C-TM-SD-A-X-X-G","ProductSerialNo":"KWL01192V02111210600044","Reseller":"vera elektromekanek","ResolutionTime":"11:0:50 29/5/2022","Solution":"null/Give proper briefing to Mr Ahmed, ticket is closed \n Date:11:0:50 29/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-62408","TicketStatus":"Closed","TimeAndDate":"09.06.2022 13:48:13"},"Tech Support - TS00 - 70868":{"BriefDescriptionForSupport":"Hello we are Vera Elektromekanik Co.\nAnd we buy SIRIUS Energy Storage so we want tech support to start up the system.\nand we are a partner with infusion solar Co.","Country":"Türkiye","Customername":"AHMED ALYASER","Email":"engahmad39@gmail.com","MobileNo":"+905060268114","PartNumber":"3550-192-B-1C-TM-SD-A-X-X-G","ProductSerialNo":"KWL01192V02111210600044","Reseller":"Vera Elektromekanik","ResolutionTime":"14:53:53 9/5/2022","Solution":"null/Tech Support - TS00 - 62408 Serial#KWL01192V02111210600044 same serial number ticket is raised so closing this one. Date:14:53:53 9/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-70868","TicketStatus":"Closed","TimeAndDate":"08.06.2022 11:22:41"}},"Abbass Ghandour":{"Tech Support - TS00 - 13697":{"BriefDescriptionForSupport":"We have 4 killowatt lab batteries 48V connected in parralel.\nWe need to know how can we make communication with the growatt inverter and between the batteries.\nThank you","Country":"Lebanon","Customername":"Abbass Ghandour","Email":"abbass.s.ghandour@gmail.com","MobileNo":"81760916","PartNumber":"4000-48-B-2C-M-SD-A-X-X-G_GEN5","ProductSerialNo":"Kwl43048V05211220600046","Reseller":"Wassem","ResolutionTime":"11/1/2022, 10:01:25 PM","Solution":"Guided customer remotely that its not possible to communicate with the Inverter","SupportEngineerName":"Support#1","TicketNumber":"TS00-13697","TicketStatus":"Closed","TimeAndDate":"10/11/2022, 4:12:51 PM"}},"Abdullah zaki":{"Tech Support - TS00 - 2363":{"BriefDescriptionForSupport":"SIRIUS VIEW \nadmin login","Country":"Yemen","Customername":"Hala telecommunictions","Email":"services@hala-telecom.com","MobileNo":"+9672843107","PartNumber":"2400-48-B-2C-M-SD-A-X-X-G","ProductSerialNo":"KWL33048V01211210900028","Reseller":"Hala telecommunictions","ResolutionTime":"10/3/2022, 8:39:32 AM","Solution":"Updated Sirius with 7.25V","SupportEngineerName":"Support#1","TicketNumber":"TS00-2363","TicketStatus":"Closed","TimeAndDate":"9/14/2022, 4:54:06 PM"}},"Adpower FZCO":{"Tech Support - TS00 - 57133":{"BriefDescriptionForSupport":"There is no display on Sirius Module and same complaint is being received from day first. ","Country":"United Arab Emirates","Customername":"Fujairah Municipality - Fujairah, UAE","Email":"sales@adpower.ae","MobileNo":"+971522392263","ProductSerialNo":"Not Available ","Reseller":"Adpower FZCO","ResolutionTime":"17:16:51 12/19/21","Solution":"\r\nUpdate Time 15:56:31  24/08/21\r\nNo serial Number provided by customer\r\nAnnulled\r\nUpdate Time 17:16:51  19/12/21\r\nNo response received hence closing\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-57133","TicketStatus":"Closed","TimeAndDate":"09/05/2021, 14:00:13"}},"Ahmed al habshi":{"Tech Support - TS00 - 56033":{"BriefDescriptionForSupport":"auxiliary module  container 2  high temperature ","Country":"Saudi Arabia","Customername":"desert technologies","Email":"ahabshi@desert-technologies.com","MobileNo":"966592881711","PartNumber":".","ProductSerialNo":".","Reseller":".","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-56033","TicketStatus":"Open","TimeAndDate":"7/13/2023, 3:39:54 PM"}},"Aizaz Kiani":{"Tech Support - TS00 - 13971":{"BriefDescriptionForSupport":"The modules are installed in Solar Light Tower but they are not turning ON.","Country":"United Arab Emirates","Customername":"ADPOWER FZCO","Email":"info@adpower.ae","MobileNo":"+971 56 507 4497","PartNumber":"6000-24-B-1C-M-SD-A-X-DC-TL","ProductSerialNo":"KWL03024V02211211200008, KWL03024V02211211200005","Reseller":"ADPOWER FZCO","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-13971","TicketStatus":"Open","TimeAndDate":"1/10/2024, 4:54:33 PM"}},"Albert Ducharme":{"Tech Support - TS00 - 31847":{"BriefDescriptionForSupport":"We are having an over voltage issue with one of the 14 - 7.1 Capacitors connected in Parallel. Cell #1 is consistently reading a higher voltage and the difference gets larger the closer we get to 100% SOC.\n\nI have disconnected all loads and charger sources and enabled Cell Balancing several times. We currently are not getting the over voltage alarm but are still showing a large imbalance between cell #1 and the remaining Cells. Cell #2 - #20 are all maintaining Equal Voltages.\n\nThe Model # - 7100-48-B-2C-M-SD-A-X-X-G\n\nSerial # - KWL 02048V01211210400289\n\nI have Included Photos of the Voltages for this past Friday. The first set is where they  were when I arrived in the morning the second set is where they were after the system completed its charge cycle (Side Note the SOC readings on most of the capacitors are inaccurate).\n\nI have 4 Schneider Mppt 100 Charge controllers connected to the system. There Voltage set points are as follows\n\nCharger #1 - Bulk 53V Absorption 52.9 Float 52.5\n\nCharger #2 - Bulk 52.9V Absorption 52.8 Float 52.5\n\nCharger #3 - Bulk 52.8V Absorption 52.7 Float 52.5\n\nCharger #4 - Bulk 52.7V Absorption 52.6 Float 52.5\n\nLet me know how we are to proceed?\n\nThank you\n\nAlbert","Country":"United States","Customername":"Albert Ducharne","Email":"albert@snowdragonsolar.com","MobileNo":"6036303003","ProductSerialNo":"KWL 02048V01211210400289","Reseller":"Snow Dragon Solar LLC.","ResolutionTime":"17:13:05 03/02/22","Solution":"\r\nUpdate Time 09:05:17  21/02/22\r\n\r\nOn Progress\r\nUpdate Time 17:13:05  02/03/22\r\nSupport for ticket#31847 Serial#KWL02048V01211210400289 is closed, module is working good.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-31847","TicketStatus":"Closed","TimeAndDate":"2/20/2022, 7:15:18 AM"},"Tech Support - TS00 - 40325":{"BriefDescriptionForSupport":"Unit will not power up. Have tried Re charger unit in bypass with 5 power supply. No Response","Country":"United States","Customername":"Albert Ducharme / Snow Dragon Solar LLC.","Email":"albert@snowdragonsolar.com","MobileNo":"6036303003","PartNumber":"7100-48-B-2C-TM-SD-A-X-X-G","ProductSerialNo":"KWL02048V01111210400418","Reseller":"Snow Dragon Solar LLC","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-40325","TicketStatus":"Open","TimeAndDate":"4/1/2024, 5:13:23 PM"},"Tech Support - TS00 - 81534":{"BriefDescriptionForSupport":"Capacitor will not power up. I have tried re charging in bypass with a 5A Power supply. No response","Country":"United States","Customername":"Albert Ducharme","Email":"albert@snowdragonsolar.com","MobileNo":"6036303003","PartNumber":"7100-48-B-2C-TM-SD-A-X-X-G","ProductSerialNo":"KWL02048V01111210400418","Reseller":"Snow Dragon Solar LLC","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-81534","TicketStatus":"Open","TimeAndDate":"4/1/2024, 5:18:18 PM"},"Tech Support - TS00 - 99009":{"BriefDescriptionForSupport":"Capacitor will not power up. I have tried charging in bypass but no response.","Country":"United States","Customername":"Albert Ducharme","Email":"albert@snowdragonsolar.com","MobileNo":"6036303003","PartNumber":"7100-48-B-2C-TM-SD-A-X-X-G","ProductSerialNo":"KWL02048V01111210400418","Reseller":"Snow Dragon Solar LLC","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-99009","TicketStatus":"Open","TimeAndDate":"4/2/2024, 5:36:10 PM"}},"Alireza Ghassemi":{"Tech Support - TS00 - 13156":{"BriefDescriptionForSupport":"Technical support for the new module combiner","Country":"Australia","Customername":"Alireza Ghassemi","Email":"ali@veida.com.au","MobileNo":"+61434935651","ProductSerialNo":"KWL07012V07110191200522","Reseller":"VEIDA","ResolutionTime":"16:14:26 12/20/21","Solution":"\r\nUpdate Time 09:43:48  19/10/21\r\nTuesday (Oct. 26th )- 8:30 am UAE time ( 3:30 pm Melbourne time)  confirmed for the training\r\nOn Progress\r\nUpdate Time 16:14:26  20/12/21\r\nthis is duplicate request for 73207 hence closed\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-13156","TicketStatus":"Closed","TimeAndDate":"12/10/2021, 18:09:44"},"Tech Support - TS00 - 19517":{"BriefDescriptionForSupport":"Contact Service Error","Country":"Australia","Customername":"Alireza Ghassemi","Email":"ali@veida.com.au","MobileNo":"0434935651","PartNumber":"KWL01048V01216210500173","ProductSerialNo":"KWL01048V01216210500173","Reseller":"VEIDA","ResolutionTime":"8/31/2022, 9:06:28 AM","Solution":"Troubleshoot the module, change main board and contact service issue resolved","SupportEngineerName":"Support#1","TicketNumber":"TS00-19517","TicketStatus":"Closed","TimeAndDate":"01/08/2022, 13:07:08"},"Tech Support - TS00 - 24945":{"BriefDescriptionForSupport":"Alarming issue","Country":"Australia","Customername":"Alireza Ghassemi","Email":"ali@veida.com.au","MobileNo":"0434935651","PartNumber":"KWL01048V01211191000637","ProductSerialNo":"KWL01048V01211191000637","Reseller":"Alireza","ResolutionTime":"10:53:32 21/5/2022","Solution":"null/checked all the parameters and alarm, everything seems fine. Date:10:53:32 21/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-24945","TicketStatus":"Closed","TimeAndDate":"20/06/2022, 12:24:31"},"Tech Support - TS00 - 33827":{"BriefDescriptionForSupport":"Alamring issue","Country":"Australia","Customername":"Alireza Ghassemi","Email":"ali@veida.com.au","MobileNo":"0434935651","PartNumber":"KWL01048V01211191000640","ProductSerialNo":"KWL01048V01211191000640","Reseller":"Alireza","ResolutionTime":"11:3:27 21/5/2022","Solution":"null/cells are unbalanced, cells reaches at 5.04v, ask customer to remove the module from string and get back to workshop for trouble shooting. Date:11:3:27 21/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-33827","TicketStatus":"Closed","TimeAndDate":"20/06/2022, 12:25:19"},"Tech Support - TS00 - 53414":{"BriefDescriptionForSupport":"Not workiong","Country":"Australia","Customername":"Alireza Ghassemi","Email":"ali@veida.com.au","MobileNo":"0434935651","PartNumber":"KWL01048V01216210500166","ProductSerialNo":"KWL01048V01216210500166","Reseller":"VEIDA","ResolutionTime":"2/28/2023, 6:15:41 PM","Solution":"incomplete data","SupportEngineerName":"Support#1","TicketNumber":"TS00-53414","TicketStatus":"Closed","TimeAndDate":"01/08/2022, 16:27:17"},"Tech Support - TS00 - 64389":{"BriefDescriptionForSupport":"Recently, we have had an issue with our 12 V brand-new modules. They cannot be turned on when we switch the breaker on ! There is no power! Although we just took them off from their boxes, it seems they have been drained by self-discharging or something else. We tried to charge them to make the electronics activated but nothing happened. It seems the voltage between the terminal is less than 11 V and the electronics cannot be activated! There are three modules like that now. ","Country":"","Customername":"","Email":"ali@veida.com.au","MobileNo":"+61434935651","ProductSerialNo":"KWL07012V07110191200522","Reseller":"","ResolutionTime":"16:15:03 12/20/21","Solution":"Requires Module replacement. 465Wh 12V version2.0\r\nUpdate Time 10:51:41  15/07/21\r\n\r\nOn Progress\r\nUpdate Time 09:08:13  27/07/21\r\n\r\nOn Progress\r\nUpdate Time 16:15:03  20/12/21\r\nclosed by Heena\r\nClosed","SupportEngineerName":"","TicketNumber":"TS00-64389","TicketStatus":"Closed","TimeAndDate":"16/06/2021, 11:26:01"},"Tech Support - TS00 - 78454":{"BriefDescriptionForSupport":"\"Contact Service\" error","Country":"Australia","Customername":"Haim Ptasznik","Email":"haim@veida.com.au","MobileNo":"0439326924","PartNumber":"KWL01048V01211191100812","ProductSerialNo":"KWL01048V01211191100812","Reseller":"VEIDA","ResolutionTime":"7:55:25 6/5/2022","Solution":"null/ticket reopen for same serial number, closing this one. Date:7:55:25 6/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-78454","TicketStatus":"Closed","TimeAndDate":"20/05/2022, 11:00:11"},"Tech Support - TS00 - 79122":{"BriefDescriptionForSupport":"The mainboard needs to be replaced based on the troubleshooting session with KWL support team.","Country":"Australia","Customername":"Alireza Ghassemi","Email":"ali@veida.com.au","MobileNo":"0434935651","ProductSerialNo":"KWL01048V01211191101016","Reseller":"VEIDA","ResolutionTime":"12:23:49 12/22/21","Solution":"\r\nUpdate Time 11:32:39  16/11/21\r\nMemory error, date & time to set.\nUpdate firmware to 3.35_2021, RTC set, SD card enabled, memory error resolved. Incorrect voltage reading. 55v in multimeter and 52V on LCD display.\nneed cell voltages individual measurement and calibration if needed.\nCustomer is not willing for such hardware troubleshooting.\n\r\nOn Progress\r\nUpdate Time 12:23:49  22/12/21\r\nno update received from customer till date hence closing the ticket\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-79122","TicketStatus":"Closed","TimeAndDate":"16/11/2021, 15:58:29"},"Tech Support - TS00 - 91533":{"BriefDescriptionForSupport":"\"Contact Service\" error","Country":"Australia","Customername":"Alireza Ghassemi","Email":"ali@veida.com.au","MobileNo":"0434935651","PartNumber":"KWL01048V01211191100812","ProductSerialNo":"KWL01048V01211191100812","Reseller":"VEIDA","ResolutionTime":"10:44:26 8/5/2022","Solution":"null/Trouble shoot the modules.\nKWL01048V01211191100956 is working fine\nKWL01048V01211191100812 is working fine\nKWL01048V01211191101016 SSR Board faulty \nKWL01048V01211191101000 SSR Board faulty\nKWL01048V01211191100636 SSR Board faulty\nKWL01048V01211191100895 SSR Board faulty\n Date:10:44:26 8/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-91533","TicketStatus":"Closed","TimeAndDate":"03/06/2022, 13:44:22"}},"Andrew Kerr":{"Tech Support - TS00 - 94617":{"BriefDescriptionForSupport":"I bought a new Sirus Capacitor module and it wont charge. The satus on sirus view is the moduel is in standby. I need be able to get out of guest mode and into engineer and have a password to access it and bring it on line.","Country":"Kenya","Customername":"Andrew Kerr","Email":"akerr.nairobi@gmail.com","MobileNo":"+254712609291","PartNumber":" Supercapacitor 3.55 kWh","ProductSerialNo":"KWL01048V01211190800422","Reseller":"W. Giertsen Energy Solutions (Africa) Ltd","ResolutionTime":"8:17:41 1/5/2022","Solution":"null/No response from customer's end, more than 1 month passed away. Date:8:17:41 1/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-94617","TicketStatus":"Closed","TimeAndDate":"02/05/2022, 08:11:26"}},"Antonio Iorio":{"Tech Support - TS00 - 94858":{"BriefDescriptionForSupport":"Salve ho acquistato sei batterie ma solo una mi  si stacca l'automatico come possiamo risolvere ?\nle batterie sono collegate tutte in parallelo grazie","Country":"Italia","Customername":"ANTONIO IORIO","Email":"inverterac@hotmail.it","MobileNo":"3383065004","PartNumber":"PF2208072IA","ProductSerialNo":"KWL430448V05211220700072","Reseller":"INFUSION SOLAR","ResolutionTime":"4/4/2023, 10:07:22 AM","Solution":"","SupportEngineerName":"Support#1","TicketNumber":"TS00-94858","TicketStatus":"Closed","TimeAndDate":"1/2/2023, 19:22:21"}},"Arhama Anwar":{"Tech Support - TS00 - 5773":{"BriefDescriptionForSupport":"Battery completely dead","Country":"Pakistan","Customername":"Arhama","Email":"arhama.mesol@gmail.com","MobileNo":"03303919985","ProductSerialNo":"3.55","Reseller":"Mesol Pvt Ltd","ResolutionTime":"16:16:27 12/20/21","Solution":"\r\nUpdate Time 08:37:12  18/07/21\r\nRequested for Serial Numbers from WRL.\r\nOpen\r\nUpdate Time 11:01:21  05/08/21\r\nSerial is not provided\r\nAnnulled\r\nUpdate Time 16:16:27  20/12/21\r\nAnnuled by Heena\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-5773","TicketStatus":"Closed","TimeAndDate":"6/16/2021, 3:12:21 PM"}},"Arunas Buila":{"Tech Support - TS00 - 17785":{"BriefDescriptionForSupport":"I want to install the Kilowatt Labs devices:\nKWL01048V01211200301590\nKWL01048V01211200301591\nKWL01048V01211200301592\nI need the admin password to config these Kilowatt Labs devices.","Country":"Lithuania","Customername":"Arunas Buila","Email":"ArunasBuila@gmail.com","MobileNo":"+37069887078","ProductSerialNo":"KWL01048V01211200301590,KWL01048V01211200301591,KWL01048V01211200301592","Reseller":"Solet Technics","ResolutionTime":"13:17:34 05/02/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-17785","TicketStatus":"Closed","TimeAndDate":"3/21/2021, 9:26:18 PM"}},"Baptiste Duval":{"Tech Support - TS00 - 90932":{"BriefDescriptionForSupport":"I have 3 3550-48-B-1.7C-M-SD-A-G modules and they all display overvoltage messages when they are full. Can you plase help out?","Country":"France","Customername":"Baptiste Duval","Email":"duval_b@yahoo.fr","MobileNo":"+336625678551","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"N/A","Reseller":"Giertsen","ResolutionTime":"14:4:3 23/5/2022","Solution":"null/No response from customer's end, more than 1 month passed away. Date:8:16:49 1/5/2022/Support for serial# KWL01048V01211200301644 and KWL01048V01211200301643 is closed.\nFor serial# KWL01048V01211200301644, module is working good all parameters and Alarms are fine.\nFor serial# KWL01048V01211200301643, module is working good all parameters and Alarms are fine, only cell#20 is 0.06V is higher than the other cells, I requested to enable the cell balancing feature to make it balanced\n Date:14:4:3 23/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-90932","TicketStatus":"Closed","TimeAndDate":"29/04/2022, 12:34:45"}},"Bradley Biddle - Alpha Energy":{"Tech Support - TS00 - 19942":{"BriefDescriptionForSupport":"Current Calibration","Country":"South Africa","Customername":"Ltron Electrical","Email":"louis@ltron.co.za","MobileNo":"0634706748","ProductSerialNo":"3550-48-B-1.7C-M-SD-A-G","Reseller":"","ResolutionTime":"11:34:44 07/14/21","Solution":"test","SupportEngineerName":"HEENA","TicketNumber":"TS00-19942","TicketStatus":"Closed","TimeAndDate":"4/19/2021, 9:37:22 AM"},"Tech Support - TS00 - 30585":{"BriefDescriptionForSupport":"Software issue","Country":"South Africa","Customername":"Paula","Email":"sales@alpha-energy.co.za","MobileNo":"0634706748","ProductSerialNo":"KWL24009290","Reseller":"johan","ResolutionTime":"11:03:02 08/05/21","Solution":"Replace.. Gen 1 Module\r\nUpdate Time 11:03:02  05/08/21\r\nSolved\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-30585","TicketStatus":"Closed","TimeAndDate":"5/18/2021, 11:53:45 AM"},"Tech Support - TS00 - 43467":{"BriefDescriptionForSupport":"Unit shows over current on any load need log in and load test","Country":"South Africa","Customername":"Johnny","Email":"sales@alpha-energy.co.za","MobileNo":"0634706748","ProductSerialNo":"kwl01048v01211191101030","Reseller":"Jantar Computer services","ResolutionTime":"13:02:01 04/29/21","Solution":"calibrated","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-43467","TicketStatus":"Closed","TimeAndDate":"2/23/2021, 10:54:37 AM"},"Tech Support - TS00 - 77734":{"BriefDescriptionForSupport":"Needs Current Calibration","Country":"South Africa","Customername":"Anton Van Wieringen","Email":"sales@alpha-energy.co.za","MobileNo":"0674706748","ProductSerialNo":"3550-48-B-1.7C-M-SD-A-G","Reseller":"Ltron Electrical","ResolutionTime":"16:16:51 12/20/21","Solution":"We have to replace the modules.\r\nUpdate Time 11:56:46  15/07/21\r\n\r\nOn Hold\r\nUpdate Time 11:57:03  15/07/21\r\n\r\nOn Progress\r\nUpdate Time 11:57:21  15/07/21\r\ntest\r\nOn Progress\r\nUpdate Time 08:39:30  18/07/21\r\nNo Serial Numbers is Provided by Customer\r\nAnnulled\r\nUpdate Time 11:04:09  05/08/21\r\nSerial is not provided\r\n\r\nAnnulled\r\nUpdate Time 16:16:51  20/12/21\r\nAnnuled by Heena\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-77734","TicketStatus":"Closed","TimeAndDate":"4/19/2021, 10:08:40 AM"}},"Bytes_Knight":{"-OD6uBF-bh-WFnXcC3MP":{"message":"Proof of Concept (PoC) created by Bytes_Knight. This demonstrates the identified vulnerability for review and remediation.","reportedBy":"Bytes_Knight"}},"Carlos F":{"Tech Support - TS00 - 1991":{"BriefDescriptionForSupport":"This Service Ticket is to configure 4 Sirius models installed at customer premises for the Display shutdown after 1 minute of not in use.. to prolong display readable performance lifetime.\n\nSerial numbers:\nKLW01048V01211190300054\nKLW01048V01211190300055\nKLW01048V01211190300057\nKLW01048V01211190300005\n\n","Country":"Puerto Rico","Customername":"QUAOAR","Email":"energy@@qsgcorp.com","MobileNo":"+1 3059019549","ProductSerialNo":"KLW01048V01211190300005","Reseller":"QUAOAR","ResolutionTime":"17:04:23 08/24/21","Solution":"\r\nUpdate Time 11:05:15  05/08/21\r\ncalibrated and configured\r\nClosed\r\nUpdate Time 17:04:23  24/08/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-1991","TicketStatus":"Closed","TimeAndDate":"7/31/2021, 12:02:56 AM"},"Tech Support - TS00 - 20093":{"BriefDescriptionForSupport":"Replace Main Board of Module:\nSerial : KWL01048v01211190300061\nModel: 3550-48-B-1.7C-M-SD-A-G\n\nDuring the Firmware Updated  to version 3.5 performed by Kilowattlabs Tech Suppport, Nodure restarted but never torn ON again and  after the advice of Tech support, Front Panel with Main Board included was exchange with another module with, ( hole fronyt panel ) and Module started and work perfect, confirming Main Board is malfunctioning and need to be replaced. as directed by Begy. (Fussion/KIlowattlabs Tech Support Engineer)","Country":"Puerto Rico","Customername":"QUAOAR","Email":"figueroac@qsgcorp.com","MobileNo":"+1 3059019549","ProductSerialNo":"KWL01048v01211190300061","Reseller":"QUAOAR","ResolutionTime":"14:20:41 11/18/21","Solution":"\r\nUpdate Time 14:20:41  18/11/21\r\nRemote sesion held on 17.11.2021\nafter firmware update module not turn on. may be cable disconnected. need mainboard replacement.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-20093","TicketStatus":"Closed","TimeAndDate":"11/17/2021, 11:38:30 PM"},"Tech Support - TS00 - 24152":{"BriefDescriptionForSupport":"We need to complete 2 tasks: \n1. fist activation for 10 modules that have arrived but have never been actvated.\n2. (5) modules need to configure the display to light off after 1 minute light and to complete the Display  light off  delay and/or set the time/date ( procedure not completed when we're activated in previous service session. All modules are NEW and never use.\nList of  serial #'s:\nKWL01048V01111200301168\nKWL01048V01111200301160\nKWL01048V01111200301167\nKWL01048V01111200301161\nKWL01048V01111191201147\nKWL01048V01111191201149\nKWL01048V01111191201124\nKWL01048V01111191201148\nKWL01048V01111191900813\nKWL01048V01111191000970\nKWL01048V01111191000979\nKWL01048V01111191000975\nKWL01048V01111191000978\nKWL01048V01111191000980","Country":"Puerto Rico","Customername":"QUAOAR","Email":"figueroac@qsgcorp.com","MobileNo":"+1 305 901 9549","ProductSerialNo":"See the list of Serial Numbers in the  Description of this ","Reseller":"QUAOAR , Puerto Rico","ResolutionTime":"11:12:35 10/06/21","Solution":"\r\nUpdate Time 11:12:18  06/10/21\r\nfirmware updated, terminal enable, sd card enable,RTC set, LCD power saving done, V calibration is verified\r\nOpen\r\nUpdate Time 11:12:35  06/10/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-24152","TicketStatus":"Closed","TimeAndDate":"9/14/2021, 12:18:30 AM"},"Tech Support - TS00 - 25843":{"BriefDescriptionForSupport":"To set the time and date on 2 modules:\nModel:\n3550-48-B-1.7C-TM-SD-A-G\nSerials:\nKWL-01-048V0-1-1-1-1-20-03-01168\nKWL-01-048V0-1-1-1-1-20-03-01169","Country":"","Customername":"Puerto Rico","Email":"figueroac@qsgcorp.com","MobileNo":"+1 30509019549","ProductSerialNo":"KWL-01-048V0-1-1-1-1-20-03-01168, KWL-01-048V0-1-1-1-1-20-03-01169","Reseller":"","ResolutionTime":"16:27:02 01/26/22","Solution":"Support for Ticket#25843 having serial numbers KWL-01-048V0-1-1-1-1-20-03-01168, KWL-01-048V0-1-1-1-1-20-03-01169 is closed, Set RTC, V calibrated and check Alarms, calibration and parameters module is working good.","SupportEngineerName":"QUAOAR","TicketNumber":"TS00-25843","TicketStatus":"Closed","TimeAndDate":"1/26/2022, 12:19:36 AM"},"Tech Support - TS00 - 26223":{"BriefDescriptionForSupport":"Not working Modules. Tech support requested. Potential issue MainBoard Damaged.\nThese modules were reported long time ago confirmed with Heena and were pending to take care, Ticket have been created to document the Diagnostic and repair with Khalid.Aziz Api this next Wednesday , March 23, 2022 @ 8:00AM Dubai Time.","Country":"Puerto Rico","Customername":"Carlos Figueroa","Email":"figueroac@qsgcorp.com","MobileNo":"+1 30509019549","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211190300003,  KWL01048V01211190300059","Reseller":"QUAOAR","ResolutionTime":"9:59:13 23/2/2022","Solution":"null/KWL01048V01211190300003 cell4 and cell5 is 0v\nKWL01048V01211190300059 main board damage after firmware update. Date:9:59:13 23/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-26223","TicketStatus":"Closed","TimeAndDate":"3/21/2022, 2:12:29 AM"},"Tech Support - TS00 - 449":{"BriefDescriptionForSupport":"Need to Perform 3 tasks in 3 modules already installed at customer site and need the following:\n1. To all confirm Voltage Calibration\n2.  Set for Display Light OFF delay for modules with following serial numbers:\nKWL01048v01211190300062\nKWL01048v01211190300070\n\n3. Set the time/ Date for the module with Serial Number:\nKWL10148V01111200301165","Country":"Puerto Rico","Customername":"Quaoar","Email":"energy@qsgcorp.com","MobileNo":"+1 30509019549","ProductSerialNo":"KWL01048v01211190300062, KWL01048v01211190300070, KWL10148V01111200301165","Reseller":"QUAOAR","ResolutionTime":"16:47:26 09/23/21","Solution":"\r\nUpdate Time 16:47:26  23/09/21\r\nConnected remotely and fix the reported issues\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-449","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 1:58:07 AM"},"Tech Support - TS00 - 51409":{"BriefDescriptionForSupport":"Date and Time need to be set.","Country":"","Customername":"Puerto Rico","Email":"energy@qsgcorp.com","MobileNo":"+13059019549","ProductSerialNo":"KWL01048V01111191000906","Reseller":"","ResolutionTime":"08:40:43 07/18/21","Solution":"raise for testing\r\nUpdate Time 14:11:40  14/07/21\r\ntest\r\nUpdate Time 14:11:59  14/07/21\r\ntest2\r\nUpdate Time 14:13:23  14/07/21\r\ntest2\r\nUpdate Time 14:13:50  14/07/21\r\ntest2\r\nUpdate Time 10:48:48  15/07/21\r\n\r\nUpdate Time 08:40:43  18/07/21\r\nUpdated Firmware, Calibrated while discharging and charging and Configured.\r\nClosed","SupportEngineerName":"QUAOAR","TicketNumber":"TS00-51409","TicketStatus":"Closed","TimeAndDate":"6/28/2021, 6:46:02 PM"},"Tech Support - TS00 - 52936":{"BriefDescriptionForSupport":"- Display light-off Delay\n- Firmware Update\n- Voltage Calibration Confirmation","Country":"Puerto Rico","Customername":"Quaoar","Email":"figueroac@qsgcorp.com","MobileNo":"+1 30509019549","ProductSerialNo":"KWL01048V01211190300058, KWL01048V01211190300026, KWL01048V01111190900896","Reseller":"QUAOAR","ResolutionTime":"09:40:24 11/11/21","Solution":"\r\nUpdate Time 09:40:24  11/11/21\r\n3550-48-B-1.7C-M-SD-A-G\nKWL01048V01211190300058\nKWL01048V01211190300026\nKWL01048V01111190900896\nUpdate firmware KWL_48B2_v3.35_2021, SD card enable, Sd card triggered, zero current calibration done, module enable.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-52936","TicketStatus":"Closed","TimeAndDate":"11/9/2021, 10:31:03 AM"},"Tech Support - TS00 - 5522":{"BriefDescriptionForSupport":"To perform a  Firmware Update for 4 Sirius 3550wh@48v\n\nPART NO: \n3550-48-B-1.7C-TM-SD-A-G\n\nSerial number\n\nKWL-01-048V0-1-1-1-1-19-10-00906\nKWL-01-048V0-1-1-1-1-20-03-01161\nKWL-01-048V0-1-1-1-1-20-03-01168\nKWL-01-048V0-1-1 1-1-19-09-00896\n","Country":"Puerto Rico","Customername":"Quaoar","Email":"figueroac@qsgcorp.com","MobileNo":"+1 30509019549","ProductSerialNo":"KWL-01-048V0-1-1-1-1-19-10-00906,  KWL-01-048V0-1-1-1-1-20-03-01161,  KWL-01-048V0-1-1-1-1-20-03-01168,  KWL-01-048V0-1-1 1-1-19-09-00896","Reseller":"QUAOAR","ResolutionTime":"10:05:22 10/24/21","Solution":"\r\nUpdate Time 10:05:22  24/10/21\r\n6 modules\nKWL01048V01111190900896\nKWL_48B2_v3.35_2021\nUpdate firmware KWL_48B2_v3.35_2021, SD card enable, Sd card triggered, zero current calibration done, module enable.\nKWL01048V01111200301168\nKWL01048V01111200301161\nKWL01048V01111191000906\nKWL01048V01111191000979\nKWL01048V01111191000975\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-5522","TicketStatus":"Closed","TimeAndDate":"10/20/2021, 2:39:31 AM"},"Tech Support - TS00 - 57897":{"BriefDescriptionForSupport":"Module can turn-ON, activate but  not charging. Potential; diagnostic \"bad SSR Board\"","Country":"Puerto Rico","Customername":"Carlos Figueroa","Email":"figueroac@qsgcorp.com","MobileNo":"+1 30509019549","PartNumber":"3550-48-B-1.7C-TM-SD-A-G","ProductSerialNo":"KWL01048V01211190900896","Reseller":"QUAOAR","ResolutionTime":"16:32:30 1/5/2022","Solution":"null/SSR BOARD faulty, having full voltage  at terminal without activating the terminals Date:16:32:30 1/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-57897","TicketStatus":"Closed","TimeAndDate":"5/31/2022, 12:32:34 PM"},"Tech Support - TS00 - 60158":{"BriefDescriptionForSupport":"This module is one of a total of 4 of same model installed at Client premises were we need to verify if the bank of 4 modules are loosing capacity..\n4 modules working in the ranges of 53.3v and 46v in parallel must have at least 12kwh of energy but this bank is only providing about 8kwh, were before was providing it as expected. \nPlease provide Tech Support to verify these modules and identify potential root cause of this potential capacity issue. ","Country":"Puerto Rico","Customername":"Carlos Figueroa","Email":"figueroac@qsgcorp.com","MobileNo":"+1 30509019549","PartNumber":"3550-48-B-1.7C-TM-SD-A-G","ProductSerialNo":"KWL01048V01111200301167","Reseller":"QUAOAR","ResolutionTime":"17:48:4 2/5/2022","Solution":"null/SET RTC AND SOC, all 4 modules is working fine Date:17:48:4 2/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-60158","TicketStatus":"Closed","TimeAndDate":"6/2/2022, 12:21:58 AM"},"Tech Support - TS00 - 61491":{"BriefDescriptionForSupport":"3.55kwh @48V Sirius Module with serial# KWL01048V01211190300052,, not charging , desactivating and woth Warning message: \"Low Cell Voltage\" even when Module has 47.4 VDC,\nWen accessing through Sirius View, CELL #13 has 0V, where all other cells have about 2.4V in most readings. \nThis module yesterday had the Firmware UPdated to 3.5 version and client informed that every day he was hearing a alarm sound for some time from this module before the Service Support ticket: #97091, session we had with Begy  ( Kilowatt Labs Support Engineer) on Nov 17, 2021","Country":"Puerto Rico","Customername":"Quaoar","Email":"figueroac@qsgcorp.com","MobileNo":"+1 30509019549","ProductSerialNo":"KWL01048V01211190300052","Reseller":"QUAOAR","ResolutionTime":"14:37:57 11/18/21","Solution":"\r\nUpdate Time 14:37:57  18/11/21\r\nRemote sesion held on 17.11.2021\nUpdate firmware KWL_48A_v3.35_2021, SD card enable, Sd card triggered, zero current calibration done, module enable, Voltage calibation done.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-61491","TicketStatus":"Closed","TimeAndDate":"11/17/2021, 10:46:26 PM"},"Tech Support - TS00 - 63020":{"BriefDescriptionForSupport":"This is to request Tech Support to configure the Display to light-off after 1 minute of non use, to prolong display readability lifespan\nTo 4 Sirius Modules Serials:\nKLW01048V01211190300005\nKLW01048V01211190300054\nKLW01048V01211190300055\nKLW01048V01211190300057\n","Country":"Puerto Rico","Customername":"QUAOAR","Email":"energy@qsgcorp.com","MobileNo":"+1 3059019549","ProductSerialNo":"KLW01048V01211190300005","Reseller":"QUAOAR , Puerto Rico","ResolutionTime":"17:10:22 08/24/21","Solution":"\r\nUpdate Time 18:28:43  18/07/21\r\nSession Planned for 3 pm 2nd Aug 2021\r\nOpen\r\nUpdate Time 18:43:09  18/07/21\r\nSession Planned for 3 pm 2nd Aug 2021\r\nOn Progress\r\nUpdate Time 17:10:22  24/08/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-63020","TicketStatus":"Closed","TimeAndDate":"7/31/2021, 12:16:06 AM"},"Tech Support - TS00 - 66935":{"BriefDescriptionForSupport":"- Firmware Upgrade\n- Date/Time\n- Display light-Off delay set\n- Voltage Calibration Confirmation\n","Country":"Puerto Rico","Customername":"Quaoar","Email":"figueroac@qsgcorp.com","MobileNo":"+1 3059019549","ProductSerialNo":"KWL01048v01211190300069","Reseller":"QUAOAR","ResolutionTime":"14:39:42 11/18/21","Solution":"\r\nUpdate Time 14:39:42  18/11/21\r\nRemote sesion held on 17.11.2021\nUpdate firmware KWL_48A_v3.35_2021, SD card enable, Sd card triggered, zero current calibration done, module enable, Voltage calibation done.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-66935","TicketStatus":"Closed","TimeAndDate":"11/17/2021, 10:54:55 PM"},"Tech Support - TS00 - 69659":{"BriefDescriptionForSupport":"Kilowatt Sirius Storage Module 3550w@48v is not turning ON.  \n-52.26V is measure at terminals  at Unprotected breakers selection but no display or light activated. \n- NO Voltage measure in Protected breakers Selection.","Country":"Puerto Rico","Customername":"Carlos Figueroa","Email":"figueroac@qsgcorp.com","MobileNo":"+1 305 901 9549","ProductSerialNo":"KWL01048V01111191000906","Reseller":"QUAOAR , Puerto Rico","ResolutionTime":"10:41:55 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-69659","TicketStatus":"Closed","TimeAndDate":"5/17/2021, 12:14:35 PM"},"Tech Support - TS00 - 93323":{"BriefDescriptionForSupport":"To validate with Khalid, the troubles already confirmed with Begy at 11/17/2021 of  damaged main boards after performing the firmware upgrade ( on 11/17/2021)  on the following 3 modules with serial#:\nKWL01048V01211190300052\nKWL01048V01211190300060\nKWL01048V01211190300061","Country":"Puerto Rico","Customername":"Carlos Figueroa","Email":"figueroac@qsgcorp.com","MobileNo":"+1 30509019549","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211190300060, KWL01048V01211190300061, KWL01048V01211190300052","Reseller":"QUAOAR","ResolutionTime":"9:35:44 21/2/2022","Solution":"null/Support for ticket#93323 and serial# KWL01048V01211190300060, KWL01048V01211190300061, KWL01048V01211190300052 and KWL01048V01211190300047 is closed.\nKWL01048V01211190300052 (Main Board is damage)\nKWL01048V01211190300060 (cell#1 and 2 is zero Main Board is damage)\nKWL01048V01211190300061 (Main Board is damage)\nKWL01048V01211190300047 (cell#1 and 2 is zero Main Board is damage)\n Date:9:35:44 21/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-93323","TicketStatus":"Closed","TimeAndDate":"3/17/2022, 3:32:08 AM"},"Tech Support - TS00 - 97091":{"BriefDescriptionForSupport":"Service Session with Begy,  \nAlready Confirmed availability and date/time set:\nWednesday Nov 17, 2021,  4:00PM Dubai Time (8:00 Puerto Rico time)\n to perform the following for all modules:\n1.  Firmware Update\n3. Voltage Calibration confirmation\n2, Time/Date\n3. Display light Off Delay Set ( economy setting)\n following Modules:\n Model:\n3550-48-B-1.7C-M-SD-A-G\nSerials:\nKWL01048V01211190300060 KWL01048V01211190300061 KWL01048V01211190300066\n:\nModel:\n3550-48-B-1.7C-TM-SD-A-G\nSerial:\nKWL01048V01111191000904","Country":"Puerto Rico","Customername":"Quaoar","Email":"figueroac@qsgcorp.com","MobileNo":"+1 30509019549","ProductSerialNo":"KWL01048V01211190300060, KWL01048V01211190300061, KWL01048V01211190300066 , KWL01048V01111191000904","Reseller":"QUAOAR","ResolutionTime":"14:39:15 11/18/21","Solution":"\r\nUpdate Time 14:39:15  18/11/21\r\nRemote sesion held on 17.11.2021\nUpdate firmware KWL_48A_v3.35_2021, SD card enable, Sd card triggered, zero current calibration done, module enable, Voltage calibation done.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-97091","TicketStatus":"Closed","TimeAndDate":"11/16/2021, 11:00:19 AM"},"Tech Support - TS00 - 97570":{"BriefDescriptionForSupport":"abc","Country":"","Customername":"XYZ","Email":"support1@kilowattlabs.com","MobileNo":"123","ProductSerialNo":"KWL01048V01211190300069","Reseller":"","ResolutionTime":"16:17:17 12/20/21","Solution":"raise for testing\r\nUpdate Time 08:41:32  18/07/21\r\ntesting\r\nAnnulled\r\nUpdate Time 16:17:17  20/12/21\r\nAnnuled by Heena\r\nClosed","SupportEngineerName":"XXX","TicketNumber":"TS00-97570","TicketStatus":"Closed","TimeAndDate":"3/31/2021, 10:13:42 AM"},"Tech Support - TS00 - 98618":{"BriefDescriptionForSupport":"Client have 4 modules:\nProblem #1. Module KWL01048V01211190300069 have \" low cell alarm\" and go to Alam, Onecell read at display as 0V.  When trying to charge. Potential issue Bad Main Board not  recognicing one cell.\nProblem#2. for some reason other 3 remaining modules conected in parallel but Module capacity is been reduced ( total modules bank has storage capacity of aproximate  4.5kwh instead of 10.65kwh expected, where all 3 modules have no alarm and are charging and discharging.. ","Country":"Puerto Rico","Customername":"Carlos Figueroa","Email":"figueroac@qsgcorp.com","MobileNo":"+1 30509019549","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211190300069","Reseller":"QUAOAR","ResolutionTime":"10:50:59 8/5/2022","Solution":"null/Support for ticket#98618 having serial# KWL01048V01111191000904, KWL01048V01111191000979, KWL01048V01111191201124 is closed, troubleshoot the module, set the RTC, SOC.\nCalibration is fine parameters are fine and module is in working condition.\n\nFor the serial#KWL01048V01211190300069 cell#12 is 0V, cell monitoring board is inside the metal box, send back to factory for repairing.\n\n Date:10:50:59 8/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-98618","TicketStatus":"Closed","TimeAndDate":"5/31/2022, 1:11:36 PM"}},"Chris Williamson":{"Tech Support - TS00 - 42476":{"BriefDescriptionForSupport":"4kw capacitors shut down and display error message in cold temps that says \"module terminal high temperature\". Once capacitor is warmed up it functions properly. SPec sheet indicated product has a temp range to minus 30c. THe operation temperature was minus 15 outside, however failure took place at 0c. We have 8 units now in the field with customers that have experienced this failure. ","Country":"Canada","Customername":"Chris Williamson","Email":"c.williamson@aetiinc.com","MobileNo":"4034635610","PartNumber":"4000-48-b-2c-m-sd-a-x-x-g_GENS","ProductSerialNo":"KWL43048V05211220700078","Reseller":"AETi","ResolutionTime":"5/15/2023, 9:52:12 AM","Solution":"Sent email to customer for arranging session","SupportEngineerName":"Support#1","TicketNumber":"TS00-42476","TicketStatus":"Awaiting for customer response","TimeAndDate":"11/9/2022, 2:15:35 PM"}},"Colin Lord":{"Tech Support - TS00 - 46573":{"BriefDescriptionForSupport":"SuperCapacitor not Activating\nLED on isolator flashing 3 times","Country":"Australia","Customername":"Andrew Fotheringham","Email":"andrewfothersinaus@gmail.com","MobileNo":"+61418988162","ProductSerialNo":"KWL24001095","Reseller":"Apex Energy Australia - Colin Lord","ResolutionTime":"08:59:17 11/09/21","Solution":"\r\nUpdate Time 08:59:05  09/11/21\r\nWe support generally through resellers and kindly contact the reseller for this product. This product is of first generation kind of modules, beyond repair and the product is discontinued by R&D hence we need this module back in Factory so we shall process RMA for the same. Please contact your reseller to return this product and for the further proceedings.\r\nOpen\r\nUpdate Time 08:59:17  09/11/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-46573","TicketStatus":"Closed","TimeAndDate":"11/4/2021, 8:42:45 AM"}},"Colin Sammons":{"Tech Support - TS00 - 88651":{"BriefDescriptionForSupport":"3 x 3.55 in parallel to a bus all with different SOC","Country":"Zambia","Customername":"RS Ranching","Email":"colin@blueplanet.solar","MobileNo":"+260977787828","PartNumber":"3550-48-A-1.7C-M-SD-G","ProductSerialNo":"KWL01048v01111190700215 ","Reseller":"Blue Planet Solar Ltd","ResolutionTime":"13:19:23 9/4/2022","Solution":"null/KWL01048V01211190600178, KWL01048V01211190600200 and KWL01048V01111190700214 is closed, set RTC, V Calibrate and Set SOC module is working fine. Date:12:29:57 9/4/2022/KWL01048V01211190600178, KWL01048V01211190600200 and KWL01048V01111190700214 is closed, set RTC, V Calibrate and Set SOC module is working fine. Date:13:19:23 9/4/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-88651","TicketStatus":"Closed","TimeAndDate":"30/04/2022, 10:09:11"}},"Conrad Cilliers":{"Tech Support - TS00 - 32679":{"BriefDescriptionForSupport":"Does not activate ","Country":"South africa","Customername":"Sias","Email":"Bloemfontein@pscprojects.co.za","MobileNo":"0712331616","PartNumber":"264048B2CMSDAXXG","ProductSerialNo":"37048u01211220200022","Reseller":"Probe","ResolutionTime":"10/3/2022, 9:53:51 AM","Solution":"Incorrect Serial Number Provided","SupportEngineerName":"Support#1","TicketNumber":"TS00-32679","TicketStatus":"Closed","TimeAndDate":"20/09/2022, 15:01:05"}},"DJIBODE Charles":{"Tech Support - TS00 - 53558":{"BriefDescriptionForSupport":"Je souhaite apprendre à installer SIRIUS CAPACITOR MODULE afin de promouvoir ce produit dans mon pays le Bénin. Je parle seulement le français.","Country":"22997416896","Customername":"DJIBODE Charles Gustave","Email":"beninenergiesolaire@gmail.com","MobileNo":"22997416896","ProductSerialNo":"version 1.0;","Reseller":"Installateur système photovoltaïque","ResolutionTime":"12:24:19 12/22/21","Solution":"\r\nUpdate Time 08:42:12  18/07/21\r\nunknown Query\r\nAnnulled\r\nUpdate Time 12:24:19  22/12/21\r\nunknown Query\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-53558","TicketStatus":"Closed","TimeAndDate":"12/03/2021, 14:21:50"}},"Damiano Corbetta":{"Tech Support - TS00 - 76695":{"BriefDescriptionForSupport":"I need to update the software. In the monitor the percentage of charge is 100% but the voltage of the sistem is 48.12volt\nI havn't possibility to generate the OTP to update the software. Could you help me?\nBest regards.\nDamiano","Country":"Italy","Customername":"damiano corbetta","Email":"supermomo717@gmail.com","MobileNo":"+393478177235","ProductSerialNo":"KWL01048V01111190700169","Reseller":"OmegaSRL Verona Italy","ResolutionTime":"13:57:45 12/15/21","Solution":"\r\nUpdate Time 14:41:37  18/11/21\r\nfirmware update request in ITALY forwarded to UFLEX\r\nOpen\r\nUpdate Time 13:57:37  21/11/21\r\nSend email and waiting for customer confirmation for remote session\r\nWaiting Customer Feedback\r\nUpdate Time 13:57:45  15/12/21\r\nessage: I need to update the software. In the monitor the percentage of charge is 100% but the voltage of the sistem is 48.12v\nKWL_48B2_v3.1_2019\nFirmware update failed. Ask customer to turn off antivirus program and inform\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-76695","TicketStatus":"Closed","TimeAndDate":"16/11/2021, 09:47:37"},"Tech Support - TS00 - 78771":{"BriefDescriptionForSupport":"request of ticket","Country":"Italy","Customername":"damiano corbetta","Email":"supermomo717@gmail.com","MobileNo":"+393478177235","ProductSerialNo":"KWL01048V01111190700169","Reseller":"OmegaSRL Verona Italy","ResolutionTime":"12:25:00 12/22/21","Solution":"\r\nUpdate Time 15:14:06  25/11/21\r\nRemote session held 25.nov.2021.\ndid firmware update as the firmware is 2019.  could not succeed as some software antivirus is blocking the update. due to Spanish language barrier could not finish. will do it again later after customer could turn off the antivirus program.\r\nOn Progress\r\nUpdate Time 13:56:13  15/12/21\r\nRemote connection is requested\r\nOn Progress\r\nUpdate Time 12:25:00  22/12/21\r\ncompleted the installation of siriusview and updated firmware\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-78771","TicketStatus":"Closed","TimeAndDate":"25/11/2021, 08:21:12"}},"Danny Goulding":{"Tech Support - TS00 - 53710":{"BriefDescriptionForSupport":"We left the capacitor idol and need to recover","Country":"United Arab Emirates","Customername":"AETI INC","Email":"d.goulding@aetiinc.com","MobileNo":"0507042725","PartNumber":"11111","ProductSerialNo":"11111","Reseller":"AMTS","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-53710","TicketStatus":"Closed","TimeAndDate":"11/14/2022, 10:41:07 AM"}},"Dave Alison":{"Tech Support - TS00 - 74914":{"BriefDescriptionForSupport":"Battery is 1 of 4 in series. It over charges..then over discharges. ","Country":"New zealand","Customername":"Dave alison","Email":"greatbarrierfloorsanding@gmail.com","MobileNo":"0274290123","PartNumber":"Kwl24008510","ProductSerialNo":"Kwl24008510","Reseller":"Grenfox","ResolutionTime":"8:15:14 20/4/2022","Solution":"null/no response from customer's End from last 2 month. Date:8:15:14 20/4/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-74914","TicketStatus":"Closed","TimeAndDate":"04/03/2022, 10:00:41"}},"David Loff":{"Tech Support - TS00 - 1423":{"BriefDescriptionForSupport":"LCD Screen is displaying (memory problem)","Country":"Australia","Customername":"David","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL01048V01211191100955","Reseller":"Veida","ResolutionTime":"11:33:14 11/16/21","Solution":"\r\nUpdate Time 11:33:14  16/11/21\r\nmemory error.\nUpdate firmware to 3.35_2021, RTC set, SD card enabled, memory error resolved. \n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-1423","TicketStatus":"Closed","TimeAndDate":"11/11/2021, 14:22:02"},"Tech Support - TS00 - 23888":{"BriefDescriptionForSupport":"Module unable to cycle through its full capacity ","Country":"Australia","Customername":"David","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL24001113","Reseller":"Veida","ResolutionTime":"16:53:47 11/16/21","Solution":"\r\nUpdate Time 16:53:47  16/11/21\r\n3550-48-B-1.5C-M-SD-300RCB KWL2400xxxx 300A circuit breakers\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-23888","TicketStatus":"Closed","TimeAndDate":"11/11/2021, 14:36:57"},"Tech Support - TS00 - 36600":{"BriefDescriptionForSupport":"LCD screen will not come on and i can only detect a voltage if the bypass switch has been activated ","Country":"Australia","Customername":"David","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL01048V01211191100993","Reseller":"Veida","ResolutionTime":"12:25:53 12/22/21","Solution":"\r\nUpdate Time 11:31:55  16/11/21\r\nModule is not turn on with main breaker. no voltage at terminals. 53.27v bypass breaker On. Inside, voltage at SSR also same 53.27v. Need to short R1 PCB 604 on the wire connecting board.\nCustomer is not willing for such hardware troubleshooting.\n\r\nOn Progress\r\nUpdate Time 12:25:53  22/12/21\r\nCustomer is not willing for such hardware troubleshooting. No update received afterwards\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-36600","TicketStatus":"Closed","TimeAndDate":"11/11/2021, 14:19:12"},"Tech Support - TS00 - 38938":{"BriefDescriptionForSupport":"High Voltage drop and high resistance ","Country":"Australia","Customername":"Veida","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL24006830","Reseller":"Veida","ResolutionTime":"09:20:03 11/09/21","Solution":"\r\nUpdate Time 09:19:54  09/11/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated. Send back module to factory.\n\r\nOpen\r\nUpdate Time 09:20:03  09/11/21\r\n\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-38938","TicketStatus":"Closed","TimeAndDate":"10/29/2021, 3:11:00 PM"},"Tech Support - TS00 - 44204":{"BriefDescriptionForSupport":"Battery never turned on from the moment we got it out of the box","Country":"Australia","Customername":"Veida","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL01048V01211191100889","Reseller":"Veida","ResolutionTime":"12:26:51 12/22/21","Solution":"\r\nUpdate Time 09:24:02  09/11/21\r\nSupport scheduled on 16Nov2021\r\nOn Progress\r\nUpdate Time 12:26:51  22/12/21\r\nCustomer is not willing for such hardware troubleshooting. No update received afterwards\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-44204","TicketStatus":"Closed","TimeAndDate":"10/29/2021, 3:08:35 PM"},"Tech Support - TS00 - 53998":{"BriefDescriptionForSupport":"Screen says contact service battery was never activated or used ","Country":"Australia","Customername":"Veida","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL01048V01211191100957","Reseller":"Veida","ResolutionTime":"12:27:25 12/22/21","Solution":"\r\nUpdate Time 09:25:02  09/11/21\r\nSupport scheduled on 16Nov2021\r\nOn Progress\r\nUpdate Time 12:27:25  22/12/21\r\nCustomer is not willing for such hardware troubleshooting. No update received afterwards\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-53998","TicketStatus":"Closed","TimeAndDate":"10/29/2021, 3:15:05 PM"},"Tech Support - TS00 - 56294":{"BriefDescriptionForSupport":"Module unable to cycle through its full capacity ","Country":"Australia","Customername":"David","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL24001112","Reseller":"Veida","ResolutionTime":"16:54:36 11/16/21","Solution":"\r\nUpdate Time 16:54:36  16/11/21\r\n3550-48-B-1.5C-M-SD-300RCB KWL2400xxxx 300A circuit breakers\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-56294","TicketStatus":"Closed","TimeAndDate":"11/11/2021, 14:31:56"},"Tech Support - TS00 - 59495":{"BriefDescriptionForSupport":"Module is not working and there is an error on the screen sayin Contact Service. ","Country":"Australia","Customername":"David","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL01048V01211191100957","Reseller":"Veida","ResolutionTime":"12:29:09 12/22/21","Solution":"\r\nUpdate Time 09:23:17  09/11/21\r\nSupport scheduled on 16Nov2021\r\nOpen\r\nUpdate Time 09:23:24  09/11/21\r\n\r\nOpen\r\nUpdate Time 11:31:00  16/11/21\r\ncontact service\nChecked wiring harness inside, all okay. Ask customer to provide cell voltages reading at the cell connector cables to mainboard. \nCustomer is not willing for such hardware troubleshooting.\r\nOn Progress\r\nUpdate Time 12:29:09  22/12/21\r\nCustomer is not willing for such hardware troubleshooting. No update received afterwards\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-59495","TicketStatus":"Closed","TimeAndDate":"10/28/2021, 3:11:35 PM"},"Tech Support - TS00 - 6308":{"BriefDescriptionForSupport":"Battery terminals seen to have a voltage before you activate the battery + there is a bit of a smell","Country":"Australia","Customername":"Veida","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL01048V01211191101020","Reseller":"Veida","ResolutionTime":"12:29:28 12/22/21","Solution":"\r\nUpdate Time 09:24:26  09/11/21\r\nSupport scheduled on 16Nov2021\r\nOn Progress\r\nUpdate Time 12:29:28  22/12/21\r\nCustomer is not willing for such hardware troubleshooting. No update received afterwards\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-6308","TicketStatus":"Closed","TimeAndDate":"10/29/2021, 3:13:12 PM"},"Tech Support - TS00 - 63738":{"BriefDescriptionForSupport":"SSR board damage. Suggest customer to swap SSR board from other module where 55v terminal voltage to check whether can fix one module.","Country":"Australia","Customername":"David","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL01048V01211191101000","Reseller":"Veida","ResolutionTime":"12:29:51 12/22/21","Solution":"\r\nUpdate Time 09:08:36  24/11/21\r\nwrote to customer for the remote session\r\nOn Progress\r\nUpdate Time 12:29:51  22/12/21\r\nCustomer is not willing for such hardware troubleshooting. No update received afterwards\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-63738","TicketStatus":"Closed","TimeAndDate":"24/11/2021, 11:26:43"},"Tech Support - TS00 - 70665":{"BriefDescriptionForSupport":"Module unable to cycle through its full capacity","Country":"Australia","Customername":"David","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL24001135","Reseller":"Veida","ResolutionTime":"16:54:08 11/16/21","Solution":"\r\nUpdate Time 16:54:08  16/11/21\r\n3550-48-B-1.5C-M-SD-300RCB KWL2400xxxx 300A circuit breakers\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-70665","TicketStatus":"Closed","TimeAndDate":"11/11/2021, 14:33:42"},"Tech Support - TS00 - 73207":{"BriefDescriptionForSupport":"Trying to connect modules to the module combiner","Country":"Australia","Customername":"David","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL01048V01211191000640","Reseller":"Veida","ResolutionTime":"12:30:22 12/22/21","Solution":"\r\nUpdate Time 16:10:29  20/12/21\r\n1\tKWL01048V01211191000630\n2\tKWL01048V01211191000632\n3\tKWL01048V01211191000637\n4\tKWL01048V01211191000640\n5\tKWL01048V01211191000641\n6\tKWL01048V01211191100813\n7\tKWL01048V01211191100818\n8\tKWL01048V01211191100920\n9\tKWL01048V01211191100559\n10\tKWL01048V01211191100551\nKWL_48A_v3.32_2019\nModules are conencted in daisy chain and SMC software could not recognise the modules. Ask customer to bring another computer to run SiriusView as the module combiner PC could not detect modules in Siriusview\r\nOn Progress\r\nUpdate Time 12:30:22  22/12/21\r\nNo update received afterwards\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-73207","TicketStatus":"Closed","TimeAndDate":"16/12/2021, 12:53:25"},"Tech Support - TS00 - 80825":{"BriefDescriptionForSupport":"Module unable to cycle through its full capacity ","Country":"Australia","Customername":"David","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL24001104","Reseller":"Veida","ResolutionTime":"16:55:51 11/16/21","Solution":"\r\nUpdate Time 16:55:51  16/11/21\r\n3550-48-B-1.5C-M-SD-300RCB KWL2400xxxx 300A circuit breakers\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-80825","TicketStatus":"Closed","TimeAndDate":"11/11/2021, 14:38:31"},"Tech Support - TS00 - 8173":{"BriefDescriptionForSupport":"making noise","Country":"Australia","Customername":"David","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL01048V01211191000559","Reseller":"Veida","ResolutionTime":"16:11:36 12/20/21","Solution":"\r\nUpdate Time 16:11:36  20/12/21\r\nremotely connected on 19th Dec, restarted all parallel conencted modules and enable them in Siriusview. works fine.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-8173","TicketStatus":"Closed","TimeAndDate":"19/12/2021, 16:07:58"},"Tech Support - TS00 - 84629":{"BriefDescriptionForSupport":"Unable to charge on discharge battery without the bypass switch ","Country":"Australia","Customername":"David","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL01048V01211191100893","Reseller":"Veida","ResolutionTime":"12:28:03 12/22/21","Solution":"\r\nUpdate Time 09:08:53  24/11/21\r\nwrote to customer for the remote session\r\nOn Progress\r\nUpdate Time 12:28:03  22/12/21\r\nCustomer is not willing for such hardware troubleshooting. No update received afterwards\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-84629","TicketStatus":"Closed","TimeAndDate":"24/11/2021, 11:29:41"},"Tech Support - TS00 - 92402":{"BriefDescriptionForSupport":"Trying to connect to other module in module combiner ","Country":"Australia","Customername":"David","Email":"david@veida.com.au","MobileNo":"+61419790079","ProductSerialNo":"KWL01048V01211191100920","Reseller":"Veida","ResolutionTime":"16:13:06 12/20/21","Solution":"\r\nUpdate Time 16:13:06  20/12/21\r\nthis is duplicate request for 73207 hence closed\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-92402","TicketStatus":"Closed","TimeAndDate":"16/12/2021, 12:55:39"}},"David Thuo":{"Tech Support - TS00 - 69439":{"BriefDescriptionForSupport":"Hello KWL Support Team,\nWe recently installed and commissioned two systems based on centauri server and Sirius Storage in Kismayo (20 kW server with 58.5 kWh) and Salaley (20 kW server with 58.5 kWh) in Somalia which are currently not working. The systems worked for few days before they both went off completely. We have two module in kismayo with 0V on the terminals but 51V on the LCD and another one 24V on the screen but 0V on the terminals with the greenlight on. There is also soot on the MPPT meaning something is burning. The centauri server is off as a result of the mentioned issues. In salaley the centauri server is off while all the sirius storage shows 24V on the screen but we have not measured the terminals to confirm if there is any voltage. We kindly request for your URGENT support as this is inconviniencing our clients. \nKind Regards ","Country":"Somalia","Customername":"David Thuo","Email":"david.thuo@giertsen.no","MobileNo":"+254799347648","PartNumber":"3906-24-A-0.6C-M-SD-A-R","ProductSerialNo":"KWL13024V02211200100003, KWL13024V02211200100015","Reseller":"W. Giertsen Energy Solutions ","ResolutionTime":"5/15/2023, 9:54:03 AM","Solution":"with sales","SupportEngineerName":"Support#1","TicketNumber":"TS00-69439","TicketStatus":"On Hold","TimeAndDate":"07/09/2022, 16:51:54"}},"David van Rensburg":{"Tech Support - TS00 - 49400":{"BriefDescriptionForSupport":"Battery run time not the same length as when it was bought","Country":"South Africa","Customername":"Rob van Rensburg","Email":"dave@newearthenergy.co.za","MobileNo":"079 563 0275","PartNumber":"3,55","ProductSerialNo":"KWL01048V0211200901782","Reseller":"New Earth Energy","ResolutionTime":"10/13/2022, 12:27:58 PM","Solution":"HVD was deactivated, Updated and calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-49400","TicketStatus":"Closed","TimeAndDate":"9/29/2022, 8:45:36 AM"},"Tech Support - TS00 - 78934":{"BriefDescriptionForSupport":"Battery run time not the same length as when it was bought","Country":"South Africa","Customername":"Rob van Rensburg","Email":"dave@newearthenergy.co.za","MobileNo":"079 563 0275","PartNumber":"3,55","ProductSerialNo":"KWL01048V0211200901781","Reseller":"New Earth Energy","ResolutionTime":"10/13/2022, 12:28:51 PM","Solution":"HVD was deactivated, Updated and calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-78934","TicketStatus":"Closed","TimeAndDate":"9/29/2022, 8:46:15 AM"}},"Elvi Sommacal":{"Tech Support - TS00 - 35537":{"BriefDescriptionForSupport":"Super Capacitor","Country":"Italia","Customername":"Elvi Sommacal","Email":"elvisommacal@gmail.com","MobileNo":"3488968212","PartNumber":"1","ProductSerialNo":"Part No:3550-48-B-1.7C-TM-SD-A-G","Reseller":"Elettroveneta \"Belluno Italia\"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-35537","TicketStatus":"Open","TimeAndDate":"22/7/2024, 17:09:05"},"Tech Support - TS00 - 4781":{"BriefDescriptionForSupport":"Super Capacitore da 3,6Kw non carica compl","Country":"Italia","Customername":"Elvi Sommacal","Email":"e**********l@alice.it","MobileNo":"3488968212","PartNumber":"1","ProductSerialNo":"Part No:3550-48-B-1.7C-TM-SD-A-G","Reseller":"Elettroveneta \"Belluno Italia\"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-4781","TicketStatus":"Open","TimeAndDate":"22/7/2024, 17:18:43"}},"Enayat Amirzada":{"Tech Support - TS00 - 18601":{"BriefDescriptionForSupport":"while charging overcurrent come even in low current (10amp) when the voltage is 47.75","Country":"Afghanistan","Customername":"Etisalat AFG","Email":"enayat@emtelcommunications.com","MobileNo":"+93744441874","PartNumber":"OverCurrent","ProductSerialNo":"KWL45048V05218230700170","Reseller":"emtelcommunications","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-18601","TicketStatus":"Open","TimeAndDate":"10/12/2023, 9:51:12 PM"},"Tech Support - TS00 - 54684":{"BriefDescriptionForSupport":"while charging overcurrent come even in low current (10amp) when the voltage is 47.75","Country":"Afghanistan","Customername":"Etisalat AFG","Email":"enayat@emtelcommunications.com","MobileNo":"+93744441874","PartNumber":"OverCurrent","ProductSerialNo":"KWL45048V05218230700170","Reseller":"emtelcommunications","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-54684","TicketStatus":"Open","TimeAndDate":"10/12/2023, 9:49:39 PM"}},"Etienne Bruwer":{"Tech Support - TS00 - 25268":{"BriefDescriptionForSupport":"Supercap current Voltage is 47.62V however on boot we keep getting fault error - Cell Over Voltages. All cells is around 2.37V however abnormalities are cell 10 = 2.53V and cell 20 = 2.41. Please advise how we can get the unit balanced so and get back to normal operational state. ","Country":"South Africa","Customername":"Inmarsat","Email":"ebruwer007@gmail.com","MobileNo":"0826015480","ProductSerialNo":"KWL0104V01211190800468","Reseller":"Arvio","ResolutionTime":"08:43:44 07/18/21","Solution":"\r\nUpdate Time 08:43:44  18/07/21\r\nUpdated firmware to v3.35 and depleted cells individually via Software\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-25268","TicketStatus":"Closed","TimeAndDate":"11/01/2021, 12:00:18"}},"Fabio Traffano":{"Tech Support - TS00 - 10528":{"BriefDescriptionForSupport":"overtemperature. temp sensor probe uncalibrated","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100100","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:00:27 AM","Solution":"The SSR module has been changed, firmware has been updated, and calibration has been completed.","SupportEngineerName":"Support#1","TicketNumber":"TS00-10528","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:48:59"},"Tech Support - TS00 - 11103":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200517","Reseller":"UFLEX srl","ResolutionTime":"5/25/2023, 1:40:35 PM","Solution":"discontinued module replacement under process","SupportEngineerName":"Support#1","TicketNumber":"TS00-11103","TicketStatus":"Opened","TimeAndDate":"17/5/2023, 12:38:54"},"Tech Support - TS00 - 11111":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700752","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 4:59:35 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-11111","TicketStatus":"Closed","TimeAndDate":"17/5/2023, 12:52:10"},"Tech Support - TS00 - 12616":{"BriefDescriptionForSupport":"memory problem","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL02048V01211190400100","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-12616","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:34:04"},"Tech Support - TS00 - 12910":{"BriefDescriptionForSupport":"electronics problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200101338","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-12910","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:43:13"},"Tech Support - TS00 - 13392":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100268","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:08:12 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-13392","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:00:27"},"Tech Support - TS00 - 15030":{"BriefDescriptionForSupport":"Starting from 13,4v we discharged the module until 10,5v @40amps.\nDelivered energy was 35amps in 53 mins.\nLess than expected.","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"500-12-B-1C-X-X-X-X-X-SL","ProductSerialNo":"KWL29012V00000220200501","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-15030","TicketStatus":"Open","TimeAndDate":"28/8/2023, 11:10:36"},"Tech Support - TS00 - 15287":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200481","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:11:26 AM","Solution":"the replacement of discontinued module is currently underway\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-15287","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:22:10"},"Tech Support - TS00 - 15355":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100288","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:14:37 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-15355","TicketStatus":"Closed","TimeAndDate":"5/5/2023, 12:49:14"},"Tech Support - TS00 - 17709":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200527","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:28:42 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-17709","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:10:03"},"Tech Support - TS00 - 17748":{"BriefDescriptionForSupport":"Module shows constantly \"CELL BALANCING INITIATED\" & \"CELL OVER VOLTAGE!\"","Country":"ITALY","Customername":"UFLEX","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","ProductSerialNo":"KWL01048V01211200301506","Reseller":"UFLEX","ResolutionTime":"08:44:01 07/18/21","Solution":"updated firmware\r\nUpdate Time 08:44:01  18/07/21\r\nUpdated firmware to v3.35 and depleted cells individually via Software\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-17748","TicketStatus":"Closed","TimeAndDate":"28/4/2021, 10:09:20"},"Tech Support - TS00 - 18563":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700801","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:18:08 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-18563","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:59:11"},"Tech Support - TS00 - 19670":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700798","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:32:18 AM","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-19670","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:07:50"},"Tech Support - TS00 - 21490":{"BriefDescriptionForSupport":"defective product","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100166","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:21:23 AM","Solution":"discontinued module  replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-21490","TicketStatus":"Closed","TimeAndDate":"15/5/2023, 10:52:01"},"Tech Support - TS00 - 21841":{"BriefDescriptionForSupport":"module accept the charge just if reset button is pressed","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"500-12-B-1C-X-X-X-X-X-SL","ProductSerialNo":"KWL29012V00000220100402","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:34:23 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-21841","TicketStatus":"Closed","TimeAndDate":"8/5/2023, 09:11:36"},"Tech Support - TS00 - 2263":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-3C-M-SD-A-FL","ProductSerialNo":"KWL02048V01111200900384","Reseller":"UFLEX srl","ResolutionTime":"10/13/2022, 8:37:25 PM","Solution":"Calibrate voltage, Current and Temperature module is working fine. ","SupportEngineerName":"Support#1","TicketNumber":"TS00-2263","TicketStatus":"Closed","TimeAndDate":"12/10/2022, 15:23:08"},"Tech Support - TS00 - 23366":{"BriefDescriptionForSupport":"green status led always off","Country":"ITALY","Customername":"UFLEX srl","Email":"fabio.traffano@gmail.com","MobileNo":"+393346395508","ProductSerialNo":"KWL02048V01111200800357","Reseller":"UFLEX srl","ResolutionTime":"11:14:25 10/06/21","Solution":"\r\nUpdate Time 11:14:25  06/10/21\r\nNo LCD display but siriusview is reading\nV, I, T calibrated update firmware.\nGreen LED do not work in both module. May be LED damage. or loose connection cables. client do not want to troubleshoot further\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-23366","TicketStatus":"Closed","TimeAndDate":"21/9/2021, 10:50:48"},"Tech Support - TS00 - 25012":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700728","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:43:28 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-25012","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:16:49"},"Tech Support - TS00 - 26108":{"BriefDescriptionForSupport":"module always in overvoltage","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01111190700196","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-26108","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:44:47"},"Tech Support - TS00 - 26845":{"BriefDescriptionForSupport":"fully charged, the module has immediate self-discharge","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-G","ProductSerialNo":"KWL24001930","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-26845","TicketStatus":"Open","TimeAndDate":"8/5/2023, 14:38:58"},"Tech Support - TS00 - 28358":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V7110200700664","Reseller":"UFLEX srl","ResolutionTime":"5/17/2023, 1:28:47 PM","Solution":"discontinued module replacement underprocess\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-28358","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:58:08"},"Tech Support - TS00 - 28736":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700803","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:40:21 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-28736","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:27:14"},"Tech Support - TS00 - 29461":{"BriefDescriptionForSupport":"Module always shows \"CONTACT SERVICE\". Green led flashing. System supply a medical center.","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","ProductSerialNo":"KWL01048V01211190800389","Reseller":"UFLEX srl","ResolutionTime":"17:46:30 09/27/21","Solution":"\r\nUpdate Time 17:46:30  27/09/21\r\ncontact service and four cell have 1.2 or 0.9 voltage. Confirmed incorrect or loss of cell voltages on 4 cells (cell connection board not accessible as it located inside cell pack silver box and removal of rivets required to check further) hence suggest to send back the module with warranty claim  \"\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-29461","TicketStatus":"Closed","TimeAndDate":"24/9/2021, 13:12:03"},"Tech Support - TS00 - 29942":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700723","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:25:35 AM","Solution":"discontinued module  replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-29942","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:15:45"},"Tech Support - TS00 - 30163":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200541","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:23:27 AM","Solution":"discontinued module  replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-30163","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:11:55"},"Tech Support - TS00 - 30222":{"BriefDescriptionForSupport":"no power from the battery","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01111190800552","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-30222","TicketStatus":"Open","TimeAndDate":"2/9/2023, 14:45:22"},"Tech Support - TS00 - 31159":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700757","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 11:26:14 AM","Solution":"discontinued module replacement under  process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-31159","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:56:10"},"Tech Support - TS00 - 31260":{"BriefDescriptionForSupport":"when the module is charge and we apply a load, it discharge immediately","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"500-12-B-1C-X-X-X-X-X-SL","ProductSerialNo":"KWL29012V0000022100396","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:10:07 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-31260","TicketStatus":"Closed","TimeAndDate":"15/5/2023, 15:21:52"},"Tech Support - TS00 - 31573":{"BriefDescriptionForSupport":"\"memory ploblem\" and \"contact service\" showed on the display","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3000-24-B-0.8C-M-SD-A-G","ProductSerialNo":"KWL08024V01211200300078","Reseller":"UFLEX srl","ResolutionTime":"14:12:31 7/3/2022","Solution":"null/serial#KWL08024V01211200300054 is closed, contact service is not resolved, male orange jack is broken from cell monitoring PCB, cell monitoring pcb is inside the metal box need to send back factory for repairing.\n Date:12:46:52 7/3/2022/contact service resolved, memory problem resolved module is working fine Date:14:12:31 7/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-31573","TicketStatus":"Closed","TimeAndDate":"5/4/2022, 14:53:04"},"Tech Support - TS00 - 31594":{"BriefDescriptionForSupport":"electronis problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01216210300030","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-31594","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:39:18"},"Tech Support - TS00 - 31871":{"BriefDescriptionForSupport":"uncalibated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200573","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:44:42 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-31871","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:10:03"},"Tech Support - TS00 - 32179":{"BriefDescriptionForSupport":"SSR relay broken already verified by the INFUSION support","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200101338","Reseller":"UFLEX srl","ResolutionTime":"16:28:55 28/2/2022","Solution":"null/not charging and discharging SSR board is faulty, getting full voltages at terminal without activating the terminals  Date:16:28:55 28/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-32179","TicketStatus":"Closed","TimeAndDate":"28/3/2022, 13:52:48"},"Tech Support - TS00 - 32554":{"BriefDescriptionForSupport":"module is beeping and shows contact service","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01216210300004","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-32554","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:29:52"},"Tech Support - TS00 - 32882":{"BriefDescriptionForSupport":"module accept the charge just if reset button is pressed","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"500-12-B-1C-X-X-X-X-X-SL","ProductSerialNo":"KWL29012V00000211200360","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-32882","TicketStatus":"Open","TimeAndDate":"8/5/2023, 09:14:26"},"Tech Support - TS00 - 33293":{"BriefDescriptionForSupport":"memory problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V01111200900376","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-33293","TicketStatus":"Open","TimeAndDate":"2/9/2023, 14:09:17"},"Tech Support - TS00 - 33458":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100280","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 11:34:28 AM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-33458","TicketStatus":"Closed","TimeAndDate":"5/5/2023, 12:46:08"},"Tech Support - TS00 - 33871":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700682","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:46:40 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-33871","TicketStatus":"Closed","TimeAndDate":"5/5/2023, 12:50:09"},"Tech Support - TS00 - 33943":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200100643","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 5:01:40 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-33943","TicketStatus":"Closed","TimeAndDate":"16/5/2023, 15:22:57"},"Tech Support - TS00 - 34417":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700689","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 11:14:15 AM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-34417","TicketStatus":"Closed","TimeAndDate":"5/5/2023, 12:45:08"},"Tech Support - TS00 - 34637":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200701775","Reseller":"UFLEX srl","ResolutionTime":"10/18/2022, 6:55:53 PM","Solution":"Calibrate the module (V,I,T), Checked all parameters module is working fine","SupportEngineerName":"Support#1","TicketNumber":"TS00-34637","TicketStatus":"Closed","TimeAndDate":"14/10/2022, 16:04:40"},"Tech Support - TS00 - 3481":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700796","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 5:03:24 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-3481","TicketStatus":"Closed","TimeAndDate":"17/5/2023, 12:47:50"},"Tech Support - TS00 - 35351":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100095","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 11:35:24 AM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-35351","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:47:40"},"Tech Support - TS00 - 36501":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200545","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 1:40:20 PM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-36501","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:11:03"},"Tech Support - TS00 - 36812":{"BriefDescriptionForSupport":"Incorrect current reading:\n- display 23.4A\n- clamp 15.0A\n\nPlease supply me instructions to calibrate the module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","ProductSerialNo":"KWL07012V07110191200490","Reseller":"UFLEX srl","ResolutionTime":"12:32:08 12/22/21","Solution":"\r\nUpdate Time 16:25:19  24/08/21\r\n\r\nOn Progress\r\nUpdate Time 12:32:08  22/12/21\r\nAttended by Heena\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-36812","TicketStatus":"Closed","TimeAndDate":"16/7/2021, 10:14:33"},"Tech Support - TS00 - 37296":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191000064","Reseller":"UFLEX srl","ResolutionTime":"5/17/2023, 2:15:33 PM","Solution":"this module  has been discontinued. We are currently in the process of arranging a suitable replacement ","SupportEngineerName":"Support#1","TicketNumber":"TS00-37296","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:57:29"},"Tech Support - TS00 - 37610":{"BriefDescriptionForSupport":"energy counter reset requested","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V01111190900110","Reseller":"UFLEX srl","ResolutionTime":"11/30/2022, 9:08:27 PM","Solution":"Done and closed","SupportEngineerName":"Support#1","TicketNumber":"TS00-37610","TicketStatus":"Closed","TimeAndDate":"30/11/2022, 17:32:51"},"Tech Support - TS00 - 37949":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700718","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:06:41 AM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-37949","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:07:40"},"Tech Support - TS00 - 3840":{"BriefDescriptionForSupport":"electronics problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V01111200900381","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-3840","TicketStatus":"Open","TimeAndDate":"2/9/2023, 14:12:42"},"Tech Support - TS00 - 39098":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700665","Reseller":"UFLEX srl","ResolutionTime":"8/17/2023, 11:36:32 AM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-39098","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:26:23"},"Tech Support - TS00 - 39141":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200100601","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:03:53 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-39141","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:15:56"},"Tech Support - TS00 - 40166":{"BriefDescriptionForSupport":"module is completely off","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"1364-24-B-1C-TM-SD-A-G","ProductSerialNo":"KWL19024V01111200600004","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-40166","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:10:22"},"Tech Support - TS00 - 41201":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200539","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 5:06:59 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-41201","TicketStatus":"Closed","TimeAndDate":"16/5/2023, 14:05:24"},"Tech Support - TS00 - 41289":{"BriefDescriptionForSupport":"electronics problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01111190700315","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-41289","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:19:55"},"Tech Support - TS00 - 41957":{"BriefDescriptionForSupport":"Module already updated. It continue charging and discharging very fast.","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","ProductSerialNo":"WKL01048V01111190800573","Reseller":"UFLEX srl","ResolutionTime":"15:16:26 11/25/21","Solution":"\r\nUpdate Time 15:16:26  25/11/21\r\nModule loss capacity as it charges in 2, 3 minutes and discharges also same way.  Need to send back to factory.\nKWL01048V01111190800573\nKWL_48B2_v3.36_2021\n54.01V, charging 1.9A, LE 458.16kwh SOC100%\nSD status disable. Ultra fast chrging discharging, complaint low capacity. Need to send back to factory\nTime:08:50:00  Date:11/23/21\t3.24\t54.01\t458.16\nTime:09:31:00  Date:11/23/21\t0\t50.9\t458.31\t0.43\t0.14\nTime:09:26:00  Date:11/23/21\t-43.11\t48.31\t458.29\t0.43\t0.12\nTime:09:02:00  Date:11/23/21\t-43.75\t47.68\t458.18\t0.35\t0.02\nTime:10:45:00  Date:11/23/21\t-1.14\t44.69\t458.36\t0.43\t0.17\nTime:10:00:00  Date:11/23/21\t0\t51.03\t458.31\t0.43\t0.14\nTime:11:12:00  Date:11/23/21\t0\t50.07\t458.36\t0.43\t0.17\nTime:11:00:00  Date:11/23/21\t0\t49.81\t458.36\t0.43\t0.17\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-41957","TicketStatus":"Closed","TimeAndDate":"22/11/2021, 10:50:28"},"Tech Support - TS00 - 42324":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191000030","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:36:20 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-42324","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:44:07"},"Tech Support - TS00 - 42769":{"BriefDescriptionForSupport":"contact service","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V01111200800353","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-42769","TicketStatus":"Open","TimeAndDate":"2/9/2023, 13:05:27"},"Tech Support - TS00 - 431":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200483","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 11:38:56 AM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-431","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:17:59"},"Tech Support - TS00 - 43316":{"BriefDescriptionForSupport":"overtemperature. Sensor probe uncalibrated","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200329","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-43316","TicketStatus":"Open","TimeAndDate":"2/5/2023, 10:34:41"},"Tech Support - TS00 - 43946":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200378","Reseller":"UFLEX srl","ResolutionTime":"8/17/2023, 11:41:26 AM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-43946","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:01:31"},"Tech Support - TS00 - 44424":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200340","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-44424","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:54:39"},"Tech Support - TS00 - 45109":{"BriefDescriptionForSupport":"3 modules in parallel, unbalanced SOC after more than 100 cycles. We ask for a revision of hte system","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3000-24-B-0.8C-M-SD-A-G","ProductSerialNo":"KWL08024V01211200300050","Reseller":"UFLEX srl","ResolutionTime":"14/11/2022, 19:26:17","Solution":"did not revised the system, just calibrated and upgraded","SupportEngineerName":"Support#1","TicketNumber":"TS00-45109","TicketStatus":"Closed","TimeAndDate":"27/9/2022, 10:09:06"},"Tech Support - TS00 - 45227":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100276","Reseller":"UFLEX srl","ResolutionTime":"8/17/2023, 11:44:17 AM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-45227","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:14:10"},"Tech Support - TS00 - 45394":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200384","Reseller":"UFLEX srl","ResolutionTime":"5/17/2023, 2:17:28 PM","Solution":"this module  has been discontinued. We are currently in the process of arranging a suitable replacement ","SupportEngineerName":"Support#1","TicketNumber":"TS00-45394","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:09:02"},"Tech Support - TS00 - 46676":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200576","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 5:08:03 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-46676","TicketStatus":"Closed","TimeAndDate":"16/5/2023, 15:21:40"},"Tech Support - TS00 - 47471":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100089","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 1:31:19 PM","Solution":"discontinued module replacement under process \n","SupportEngineerName":"Support#1","TicketNumber":"TS00-47471","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:00:02"},"Tech Support - TS00 - 47680":{"BriefDescriptionForSupport":"memory problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V0111200800347","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-47680","TicketStatus":"Open","TimeAndDate":"2/9/2023, 13:04:38"},"Tech Support - TS00 - 48262":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200572","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:35:12 AM","Solution":"discontinued module  replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-48262","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:13:03"},"Tech Support - TS00 - 48720":{"BriefDescriptionForSupport":"3 modules in parallel; this is in overvoltage","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3000-24-B-0.8C-M-SD-A-G","ProductSerialNo":"KWL08024V01211200300050","Reseller":"UFLEX srl","ResolutionTime":"10/4/2022, 7:53:05 PM","Solution":"Support for ticket no 48720 and serial no KWL08024V01211200300052 & KWL08024V01211200300054 is closed.\nModules are working good.\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-48720","TicketStatus":"Closed","TimeAndDate":"5/8/2022, 15:56:24"},"Tech Support - TS00 - 49331":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700720","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:53:19 AM","Solution":"discontinued module  replacement under process","SupportEngineerName":"Support#1","TicketNumber":"TS00-49331","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:25:38"},"Tech Support - TS00 - 50660":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200100635","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:38:31 AM","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-50660","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:54:02"},"Tech Support - TS00 - 51115":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700686","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 5:11:42 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-51115","TicketStatus":"Closed","TimeAndDate":"16/5/2023, 15:25:07"},"Tech Support - TS00 - 51708":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200598","Reseller":"UFLEX srl","ResolutionTime":"8/17/2023, 11:47:36 AM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-51708","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:53:03"},"Tech Support - TS00 - 51945":{"BriefDescriptionForSupport":"module is off. impossible to recover it","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V01211200700273","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-51945","TicketStatus":"Open","TimeAndDate":"2/9/2023, 14:03:07"},"Tech Support - TS00 - 52060":{"BriefDescriptionForSupport":"module remove current from the terminals @49v. Service requested","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-B-1.7C-TM-SD-A-G","ProductSerialNo":"KWL01048V01211190300020","Reseller":"UFLEX srl","ResolutionTime":"11/1/2022, 10:11:47 PM","Solution":"issued RMA on the basis of remote session and noticed Cell Unbalancing for which balancing is not possible remotely.","SupportEngineerName":"Support#1","TicketNumber":"TS00-52060","TicketStatus":"Closed","TimeAndDate":"27/9/2022, 10:11:44"},"Tech Support - TS00 - 52280":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700800","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:11:50 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-52280","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:20:14"},"Tech Support - TS00 - 52358":{"BriefDescriptionForSupport":"always in overvoltage. ex ticket 41552 always the same problem after less than 1 month.\nWe must solve definitively.","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-3C-M-SD-A-FL","ProductSerialNo":"KWL02048V02211200500004","Reseller":"UFLEX srl","ResolutionTime":"16:46:44 1/7/2022","Solution":"null/Set the High Voltage and over voltage alarm gone and module is working fine. Date:16:46:44 1/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-52358","TicketStatus":"Closed","TimeAndDate":"21/7/2022, 15:00:34"},"Tech Support - TS00 - 52582":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200526","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:39:45 AM","Solution":"discontinued module  replacement under process","SupportEngineerName":"Support#1","TicketNumber":"TS00-52582","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:42:42"},"Tech Support - TS00 - 52586":{"BriefDescriptionForSupport":"unit shows an incompatible voltage value.\n4,29E+6V. Cells are balanced but module is not working","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3000-24-A-0.8C-TM-SD-A-G","ProductSerialNo":"KWL08024V01211200300058","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-52586","TicketStatus":"Open","TimeAndDate":"2/8/2023, 10:52:58"},"Tech Support - TS00 - 5269":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200100623","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:48:55 AM","Solution":"discontinued module  replacement under process","SupportEngineerName":"Support#1","TicketNumber":"TS00-5269","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:51:54"},"Tech Support - TS00 - 5351":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700516","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 5:12:55 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-5351","TicketStatus":"Closed","TimeAndDate":"17/5/2023, 12:59:23"},"Tech Support - TS00 - 53936":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200490","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:37:24 AM","Solution":"discontinued module  replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-53936","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:05:37"},"Tech Support - TS00 - 53948":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700662","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:37:02 AM","Solution":"discontinued module  replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-53948","TicketStatus":"Closed","TimeAndDate":"5/5/2023, 12:47:11"},"Tech Support - TS00 - 56024":{"BriefDescriptionForSupport":"Cells are unbalanced and not recognized. @ the start module shows the message \"contact service\". We already have controlled the cells com plug but the problem was not solved.\nModule is now in Sudan.\nSession requested for the \n next monday in the morning.","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-3C-M-SD-A-FL","ProductSerialNo":"KWL02048V01211190700110","Reseller":"UFLEX srl","ResolutionTime":"14/11/2022, 19:28:54","SupportEngineerName":"Support#1","TicketNumber":"TS00-56024","TicketStatus":"Closed","TimeAndDate":"29/9/2022, 11:35:50"},"Tech Support - TS00 - 56272":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200543","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:56:16 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-56272","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:02:20"},"Tech Support - TS00 - 56614":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700669","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 11:43:44 AM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-56614","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:22:02"},"Tech Support - TS00 - 56854":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V7110200700693","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 9:22:02 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-56854","TicketStatus":"Closed","TimeAndDate":"15/5/2023, 15:54:24"},"Tech Support - TS00 - 56889":{"BriefDescriptionForSupport":"contact service","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V01211190700134","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-56889","TicketStatus":"Open","TimeAndDate":"2/9/2023, 13:01:48"},"Tech Support - TS00 - 57263":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200549","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:43:59 AM","Solution":"discontinued module  replacement under process","SupportEngineerName":"Support#1","TicketNumber":"TS00-57263","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:23:28"},"Tech Support - TS00 - 5738":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200473","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:02:18 AM","Solution":"The replacement of the discontinued module is currently underway.\"\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-5738","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:11:53"},"Tech Support - TS00 - 57790":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V7110200700692","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 5:14:20 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-57790","TicketStatus":"Closed","TimeAndDate":"15/5/2023, 13:35:11"},"Tech Support - TS00 - 58112":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200531","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 11:44:48 AM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-58112","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 13:57:16"},"Tech Support - TS00 - 58316":{"BriefDescriptionForSupport":"module already managed by KWL Service (Khalid). We need a new SSR.","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-2C-M-SD-A-G","ProductSerialNo":"KWL02048V01211190700139","Reseller":"UFLEX srl","ResolutionTime":"16:6:17 25/2/2022","Solution":"null/SSR board is fault, getting full voltages at terminal without activating the terminals Date:16:6:17 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-58316","TicketStatus":"Closed","TimeAndDate":"25/3/2022, 12:04:07"},"Tech Support - TS00 - 59737":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191000042","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 11:22:50 AM","Solution":"discontinued module replacement under  process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-59737","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:42:42"},"Tech Support - TS00 - 59767":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100092","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 12:05:10 PM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-59767","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:46:36"},"Tech Support - TS00 - 60065":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200556","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 5:15:42 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-60065","TicketStatus":"Closed","TimeAndDate":"16/5/2023, 15:19:35"},"Tech Support - TS00 - 60069":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100094","Reseller":"UFLEX srl","ResolutionTime":"8/17/2023, 1:49:27 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-60069","TicketStatus":"Closed","TimeAndDate":"5/5/2023, 12:48:10"},"Tech Support - TS00 - 60281":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700807","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 11:52:06 AM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-60281","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:19:28"},"Tech Support - TS00 - 60304":{"BriefDescriptionForSupport":"module charge just when the reset button is pressed","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"500-12-B-1C-X-X-X-X-X-SL","ProductSerialNo":"KWL29012V00000220200491","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 11:00:47 AM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-60304","TicketStatus":"Closed","TimeAndDate":"15/5/2023, 15:36:40"},"Tech Support - TS00 - 60691":{"BriefDescriptionForSupport":"less power than expected","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V01111200800356","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-60691","TicketStatus":"Open","TimeAndDate":"2/9/2023, 14:04:59"},"Tech Support - TS00 - 61097":{"BriefDescriptionForSupport":"cell charge too low and temperature data is wrong. Connected in parallel with a module SN WL01048V01216210300027","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","ProductSerialNo":"KWL01048V01216210300019","Reseller":"UFLEX srl","ResolutionTime":"09:21:56 11/09/21","Solution":"\r\nUpdate Time 09:21:56  09/11/21\r\nincorrect cell voltages and wrong temperature value.\nhardware troubleshooting requested. wire connection to cell bank was improper which is affixed and works fine.\nSupported on 28Oct2021\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-61097","TicketStatus":"Closed","TimeAndDate":"25/10/2021, 17:41:53"},"Tech Support - TS00 - 61242":{"BriefDescriptionForSupport":"electronics problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01111190600112","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-61242","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:26:58"},"Tech Support - TS00 - 62395":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700802","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 5:17:18 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-62395","TicketStatus":"Closed","TimeAndDate":"16/5/2023, 14:12:48"},"Tech Support - TS00 - 62909":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100271","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:42:35 AM","Solution":"discontinued module  replacement under process","SupportEngineerName":"Support#1","TicketNumber":"TS00-62909","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:15:08"},"Tech Support - TS00 - 62922":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200319","Reseller":"UFLEX srl","ResolutionTime":"5/17/2023, 2:14:35 PM","Solution":"this module  has been discontinued. We are currently in the process of arranging a suitable replacement ","SupportEngineerName":"Support#1","TicketNumber":"TS00-62922","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:18:15"},"Tech Support - TS00 - 63111":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200100647","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 11:51:00 AM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-63111","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:08:59"},"Tech Support - TS00 - 635":{"BriefDescriptionForSupport":"memory problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V01111200800359","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-635","TicketStatus":"Open","TimeAndDate":"2/9/2023, 14:04:06"},"Tech Support - TS00 - 63572":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200540","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:58:48 AM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-63572","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:21:14"},"Tech Support - TS00 - 63920":{"BriefDescriptionForSupport":"module have some assembly problems and shows contact service","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211190500143","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-63920","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:30:54"},"Tech Support - TS00 - 64434":{"BriefDescriptionForSupport":"Uncorrect current reading.\nApprox value is 1:2\nPRORITY REQUEST","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","ProductSerialNo":"KWL02048V01111200800347","Reseller":"UFLEX srl","ResolutionTime":"12:33:04 12/22/21","Solution":"\r\nUpdate Time 09:56:10  13/10/21\r\n\r\nOn Progress\r\nUpdate Time 12:33:04  22/12/21\r\nKWL_48B2_v3.34_2020\nIt’s a system with 3 modules in parallel\nRTC need to set, SD error, Life energy is not showing correct. \nUpdate hex firmware. V, I calibrated.Life Energy displays 33.41kW.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-64434","TicketStatus":"Closed","TimeAndDate":"12/10/2021, 13:30:37"},"Tech Support - TS00 - 64775":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200487","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 12:01:49 PM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-64775","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:21:15"},"Tech Support - TS00 - 64854":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200348","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 11:59:22 AM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-64854","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:50:06"},"Tech Support - TS00 - 65422":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200339","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 12:03:38 PM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-65422","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:51:28"},"Tech Support - TS00 - 66221":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3000-24-B-0.8C-M-SD-A-G","ProductSerialNo":"KWL08024V01211200300077","Reseller":"UFLEX srl","ResolutionTime":"12:41:20 7/3/2022","Solution":"null/Check calibration and parameter and set RTC module is working good. Date:12:41:20 7/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-66221","TicketStatus":"Closed","TimeAndDate":"5/4/2022, 14:46:44"},"Tech Support - TS00 - 67221":{"BriefDescriptionForSupport":"unbalanced cells. request a session for the balancing","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-B-1,7C-M-SD-A-X-X-G","ProductSerialNo":"KWL01048V01216210300008","Reseller":"UFLEX srl","ResolutionTime":"15:59:22 22/3/2022","Solution":"null/cell no 14 is bit high request customer to enable the balancing and o 2 full cycle Date:15:59:22 22/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-67221","TicketStatus":"Closed","TimeAndDate":"19/4/2022, 11:36:43"},"Tech Support - TS00 - 67286":{"BriefDescriptionForSupport":"no power from the module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01111191001091","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-67286","TicketStatus":"Open","TimeAndDate":"2/9/2023, 14:46:08"},"Tech Support - TS00 - 67629":{"BriefDescriptionForSupport":"module is off. electronics problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191201138","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-67629","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:22:18"},"Tech Support - TS00 - 67840":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200533","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:28:57 AM","Solution":"discontinued module  replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-67840","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 13:55:45"},"Tech Support - TS00 - 68171":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200321","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 11:52:36 AM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-68171","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:23:30"},"Tech Support - TS00 - 68197":{"BriefDescriptionForSupport":"module worked for 1 year. Customer turned them off for the winter/spring and now when he turned them back on module shows always \"OVER TEMPERATURE\".\nWe need to schedule an anydesk session.\n(Best option for the customer one day @2.30/3.00 PM UAE time)\nPlease contact me by mail.","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","ProductSerialNo":"KWL01048V01211190300009","Reseller":"UFLEX srl","ResolutionTime":"16:28:40 08/24/21","Solution":"\r\nUpdate Time 16:28:40  24/08/21\r\nRecalibrated\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-68197","TicketStatus":"Closed","TimeAndDate":"21/7/2021, 12:53:14"},"Tech Support - TS00 - 68212":{"BriefDescriptionForSupport":"voltage is ok but module have no power inside","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-G","ProductSerialNo":"KWL24001074","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-68212","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:15:52"},"Tech Support - TS00 - 69848":{"BriefDescriptionForSupport":"electronis problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01111190700295","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-69848","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:26:03"},"Tech Support - TS00 - 70292":{"BriefDescriptionForSupport":"voltage is ok but module have no power inside","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-G","ProductSerialNo":"KWL24001084","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-70292","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:17:40"},"Tech Support - TS00 - 70334":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200436","Reseller":"UFLEX srl","ResolutionTime":"8/17/2023, 1:57:31 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-70334","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:53:25"},"Tech Support - TS00 - 70470":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100169","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 12:00:38 PM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-70470","TicketStatus":"Closed","TimeAndDate":"5/5/2023, 12:39:07"},"Tech Support - TS00 - 70757":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700792","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 5:18:45 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-70757","TicketStatus":"Closed","TimeAndDate":"17/5/2023, 12:50:51"},"Tech Support - TS00 - 71971":{"BriefDescriptionForSupport":"electronics problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01111190800573","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-71971","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:31:53"},"Tech Support - TS00 - 72018":{"BriefDescriptionForSupport":"Module always shows \"MEMORY PROBLEM\"","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","ProductSerialNo":"KWL02048V01111200900384","Reseller":"UFLEX srl","ResolutionTime":"11:29:20 10/24/21","Solution":"\r\nUpdate Time 08:51:31  07/10/21\r\nSend Email to confirm convenient schedule either today or next week to troubleshoot \r\nOn Progress\r\nUpdate Time 14:19:37  11/10/21\r\nKWL_48B2_v3.34_2020\nModule always shows \"MEMORY PROBLEM\"\nRTC to set, sd card error\nUpdate the hex firmware, update sd card, update RTC for date & time and set serial number in developr mode\r\nOn Progress\r\nUpdate Time 14:19:52  11/10/21\r\n\r\nClosed\r\nUpdate Time 11:29:20  24/10/21\r\nmain board replacement warranty claim processed as the memory error recurrent\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-72018","TicketStatus":"Closed","TimeAndDate":"5/10/2021, 14:21:37"},"Tech Support - TS00 - 73642":{"BriefDescriptionForSupport":"module don't hold the charge. less power","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-G","ProductSerialNo":"KWL24001091","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-73642","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:28:34"},"Tech Support - TS00 - 74034":{"BriefDescriptionForSupport":"module shows \"contact service\"","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01111190900859","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-74034","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:32:54"},"Tech Support - TS00 - 74438":{"BriefDescriptionForSupport":"electronic problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V01211190700139","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-74438","TicketStatus":"Open","TimeAndDate":"2/9/2023, 14:13:55"},"Tech Support - TS00 - 75597":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200551","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 12:06:30 PM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-75597","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:20:21"},"Tech Support - TS00 - 76214":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100084","Reseller":"UFLEX srl","ResolutionTime":"8/17/2023, 2:01:30 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-76214","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:45:29"},"Tech Support - TS00 - 76496":{"BriefDescriptionForSupport":"module goes always in overload","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":" 7100-48-B-3C-M-SD-A-FL","ProductSerialNo":"KWL02048V02211200500004","Reseller":"UFLEX srl","ResolutionTime":"11:30:44 30/5/2022","Solution":"null/HVD is not set, set the high voltage and set RTC, module is working fine. Date:11:30:44 30/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-76496","TicketStatus":"Closed","TimeAndDate":"29/6/2022, 08:35:26"},"Tech Support - TS00 - 78614":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200351","Reseller":"UFLEX srl","ResolutionTime":"8/17/2023, 2:06:34 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-78614","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:25:21"},"Tech Support - TS00 - 78788":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100277","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 1:27:40 PM","Solution":"discontinued module replacement under process \n","SupportEngineerName":"Support#1","TicketNumber":"TS00-78788","TicketStatus":"Closed","TimeAndDate":"5/5/2023, 12:41:35"},"Tech Support - TS00 - 79230":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700694","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 1:25:46 PM","Solution":"","SupportEngineerName":"Support#1","TicketNumber":"TS00-79230","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 13:59:14"},"Tech Support - TS00 - 79823":{"BriefDescriptionForSupport":"electronic problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V01211190700140","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-79823","TicketStatus":"Open","TimeAndDate":"2/9/2023, 14:14:40"},"Tech Support - TS00 - 79943":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191000028","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 5:20:01 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-79943","TicketStatus":"Closed","TimeAndDate":"15/5/2023, 17:05:45"},"Tech Support - TS00 - 80202":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200701778","Reseller":"UFLEX srl","ResolutionTime":"10/18/2022, 6:57:01 PM","Solution":"Calibrate the module (V,I,T), Checked all parameters module is working fine.","SupportEngineerName":"Support#1","TicketNumber":"TS00-80202","TicketStatus":"Closed","TimeAndDate":"14/10/2022, 16:05:12"},"Tech Support - TS00 - 80422":{"BriefDescriptionForSupport":"electronics problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200101300","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-80422","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:41:41"},"Tech Support - TS00 - 81560":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700722","Reseller":"UFLEX srl","ResolutionTime":"8/17/2023, 2:10:18 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-81560","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:28:41"},"Tech Support - TS00 - 81681":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700808","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 1:20:49 PM","Solution":"discontinued module replacement under process \n","SupportEngineerName":"Support#1","TicketNumber":"TS00-81681","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:16:58"},"Tech Support - TS00 - 81731":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200486","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 12:10:14 PM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-81731","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:28:02"},"Tech Support - TS00 - 81836":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200100619","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:33:14 AM","Solution":"discontinued module  replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-81836","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:57:05"},"Tech Support - TS00 - 82806":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700713","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 5:21:43 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-82806","TicketStatus":"Closed","TimeAndDate":"17/5/2023, 12:56:29"},"Tech Support - TS00 - 82857":{"BriefDescriptionForSupport":"wrong current reading","Country":"","Customername":"ITALY","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","ProductSerialNo":"KWL01048V01211200701776","Reseller":"","ResolutionTime":"15:35:50 12/22/21","Solution":"Current Calibration is Done and module is working fine ","SupportEngineerName":"UFLEX srl","TicketNumber":"TS00-82857","TicketStatus":"Closed","TimeAndDate":"22/12/2021, 08:32:38"},"Tech Support - TS00 - 8297":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200100648","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 5:22:47 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-8297","TicketStatus":"Closed","TimeAndDate":"16/5/2023, 15:24:03"},"Tech Support - TS00 - 8600":{"BriefDescriptionForSupport":"electronics problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191100844","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-8600","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:36:22"},"Tech Support - TS00 - 8820":{"BriefDescriptionForSupport":"low power voltage is ok","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V01111200900387","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-8820","TicketStatus":"Open","TimeAndDate":"2/9/2023, 13:03:50"},"Tech Support - TS00 - 88261":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100093","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 10:32:42 AM","Solution":"discontinued module  replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-88261","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:41:31"},"Tech Support - TS00 - 88485":{"BriefDescriptionForSupport":"after the update procedure done with the original software downloaded from the site, the module no longer turned on","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3000-24-A-0.8C-TM-SD-A-G","ProductSerialNo":"KWL08024V01111191000032","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-88485","TicketStatus":"Open","TimeAndDate":"8/5/2023, 15:18:26"},"Tech Support - TS00 - 89029":{"BriefDescriptionForSupport":"\"CONTACT SERVICE!\" message.\nUncalibrated or missing cells.\nRemote session requested","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","ProductSerialNo":"KWL02048V01211190700134","Reseller":"UFLEX srl","ResolutionTime":"16:06:49 12/20/21","Solution":"\r\nUpdate Time 16:06:49  20/12/21\r\nKWL_48A_v3.33_2020\ncells 11 and 12 are zero v. cell connecting board is inside metal box. The cell connection from cell 11 and cell 12 joint to connector may loose or broken or fuse burned. This we fix at factory. so please send back to factory under warranty claim.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-89029","TicketStatus":"Closed","TimeAndDate":"17/12/2021, 17:34:34"},"Tech Support - TS00 - 89222":{"BriefDescriptionForSupport":"module accept the charge just if reset button is pressed\n","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"500-12-B-1C-X-X-X-X-X-SL","ProductSerialNo":"KWL29012V00000211200370","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 12:08:01 PM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-89222","TicketStatus":"Closed","TimeAndDate":"8/5/2023, 09:07:10"},"Tech Support - TS00 - 8958":{"BriefDescriptionForSupport":"electronics problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200101304","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-8958","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:40:20"},"Tech Support - TS00 - 89912":{"BriefDescriptionForSupport":"module accept the scharge only when the reset button is pressed","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"500-12-B-1C-X-X-X-X-X-SL","ProductSerialNo":"KWL29012V00000220100382","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-89912","TicketStatus":"Open","TimeAndDate":"12/5/2023, 14:14:33"},"Tech Support - TS00 - 8994":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100292","Reseller":"UFLEX srl","ResolutionTime":"5/17/2023, 1:34:33 PM","Solution":"this module  has been discontinued. We are currently in the process of arranging a suitable replacement ","SupportEngineerName":"Support#1","TicketNumber":"TS00-8994","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:27:40"},"Tech Support - TS00 - 90002":{"BriefDescriptionForSupport":"monitors shows \"call assistance\" and the module is always in alarm","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","ProductSerialNo":"KWL02048V01211190600055","Reseller":"UFLEX srl","ResolutionTime":"16:30:09 08/24/21","Solution":"\r\nUpdate Time 16:29:51  24/08/21\r\nRecalibrated\r\nClosed\r\nUpdate Time 16:30:09  24/08/21\r\nupgraded\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-90002","TicketStatus":"Closed","TimeAndDate":"6/8/2021, 15:13:27"},"Tech Support - TS00 - 90146":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100267","Reseller":"UFLEX srl","ResolutionTime":"5/22/2023, 11:00:44 AM","Solution":"discontinued module replacement under process .","SupportEngineerName":"Support#1","TicketNumber":"TS00-90146","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:40:12"},"Tech Support - TS00 - 90461":{"BriefDescriptionForSupport":"electronics problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200101279","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-90461","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:37:13"},"Tech Support - TS00 - 91294":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700732","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 5:30:17 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-91294","TicketStatus":"Closed","TimeAndDate":"17/5/2023, 13:02:02"},"Tech Support - TS00 - 92337":{"BriefDescriptionForSupport":"defective module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200558","Reseller":"UFLEX srl","ResolutionTime":"8/11/2023, 5:31:35 PM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-92337","TicketStatus":"Closed","TimeAndDate":"16/5/2023, 15:20:39"},"Tech Support - TS00 - 93256":{"BriefDescriptionForSupport":"display shows -25A when the module start. After a reset @current 0 we restart the module and the display show again -25A","Country":"","Customername":"","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","ProductSerialNo":"KWL07012V07110019100085","Reseller":"","ResolutionTime":"12:34:39 12/22/21","Solution":"465wH\r\nUpdate Time 16:31:23  24/08/21\r\n\r\nOn Progress\r\nUpdate Time 12:34:39  22/12/21\r\nAttended by Heena\r\nClosed","SupportEngineerName":"","TicketNumber":"TS00-93256","TicketStatus":"Closed","TimeAndDate":"17/3/2021, 16:48:49"},"Tech Support - TS00 - 93573":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100120","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 1:37:11 PM","Solution":"discontinued module replacement under process \n","SupportEngineerName":"Support#1","TicketNumber":"TS00-93573","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:38:56"},"Tech Support - TS00 - 93979":{"BriefDescriptionForSupport":"electronics problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211210600059","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-93979","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:38:20"},"Tech Support - TS00 - 94018":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700804","Reseller":"UFLEX srl","ResolutionTime":"8/21/2023, 8:51:42 AM","Solution":"Discontinued module.","SupportEngineerName":"Support#1","TicketNumber":"TS00-94018","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:13:13"},"Tech Support - TS00 - 94288":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200571","Reseller":"UFLEX srl","ResolutionTime":"8/21/2023, 8:55:56 AM","Solution":"Discontinued module.","SupportEngineerName":"Support#1","TicketNumber":"TS00-94288","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:14:26"},"Tech Support - TS00 - 94427":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700698","Reseller":"UFLEX srl","ResolutionTime":"8/21/2023, 8:59:35 AM","Solution":"Discontinued module.","SupportEngineerName":"Support#1","TicketNumber":"TS00-94427","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:58:40"},"Tech Support - TS00 - 94553":{"BriefDescriptionForSupport":"module have a big self discharging. Connected in parallel drain power (approx 3Amps) from the other module that is well working","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"500-12-B-1C-X-X-X-X-X-SL","ProductSerialNo":"KWL29012V00000220700678","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-94553","TicketStatus":"Open","TimeAndDate":"8/5/2023, 09:21:33"},"Tech Support - TS00 - 94556":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110200700695","Reseller":"UFLEX srl","ResolutionTime":"8/17/2023, 11:33:27 AM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-94556","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:19:16"},"Tech Support - TS00 - 94970":{"BriefDescriptionForSupport":"Module completely uncalibrated.\nNees a recalibration.","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","ProductSerialNo":"KWL02048V01111200800359","Reseller":"UFLEX srl","ResolutionTime":"12:35:11 12/22/21","Solution":"\r\nUpdate Time 14:52:56  05/10/21\r\n7100-48-B-2C-TM-SD-A-G\nKWL_48B2_v3.34_2020\ncharge is very low as 38.37V. SD card error. RTC status need to set.\nMultimeter value 53.7\nV, I, T calibrated. sd card enabled, RTC set.\r\nClosed\r\nUpdate Time 11:40:19  06/10/21\r\nOpen the ticket again as the customer reported the problem again- only this problem module 359 CB is on - Clamps report 230 amps and LCD 1.78\nwhen together with four modules, other 3 modules are showing charging V=52.81 I=61.78, another 52.61V 80.211A, another 52.59V, 64.6A, 52.73V, 0A\r\nClosed\r\nUpdate Time 11:40:34  06/10/21\r\n\r\nOn Progress\r\nUpdate Time 12:35:11  22/12/21\r\nclosed\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-94970","TicketStatus":"Closed","TimeAndDate":"21/9/2021, 10:55:00"},"Tech Support - TS00 - 95046":{"BriefDescriptionForSupport":"electronics problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200101265","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-95046","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:43:54"},"Tech Support - TS00 - 95135":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100085","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 12:09:01 PM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-95135","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:55:28"},"Tech Support - TS00 - 95912":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL09012V00000210800046","Reseller":"UFLEX srl","ResolutionTime":"8/21/2023, 9:03:33 AM","Solution":"Discontinued module.","SupportEngineerName":"Support#1","TicketNumber":"TS00-95912","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:55:10"},"Tech Support - TS00 - 96450":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100091","Reseller":"UFLEX srl","ResolutionTime":"8/17/2023, 11:07:39 AM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-96450","TicketStatus":"Closed","TimeAndDate":"5/5/2023, 12:35:35"},"Tech Support - TS00 - 96911":{"BriefDescriptionForSupport":"module needs to be calibrated. It is always in overvoltage","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200301478","Reseller":"UFLEX srl","ResolutionTime":"4/4/2023, 10:07:49 AM","Solution":"calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-96911","TicketStatus":"Closed","TimeAndDate":"13/3/2023, 15:25:23"},"Tech Support - TS00 - 97733":{"BriefDescriptionForSupport":"strange module behavior. I'll send photos by mail","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"3550-48-B-1.7C-TM-SD-A-G","ProductSerialNo":"KWL01048V01211210500051","Reseller":"UFLEX srl","ResolutionTime":"11:5:31 10/4/2022","Solution":"null/trouble shoot the module and works fine Date:11:5:31 10/4/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-97733","TicketStatus":"Closed","TimeAndDate":"6/5/2022, 15:09:06"},"Tech Support - TS00 - 97932":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200582","Reseller":"UFLEX srl","ResolutionTime":"8/17/2023, 11:03:59 AM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-97932","TicketStatus":"Closed","TimeAndDate":"5/5/2023, 12:40:07"},"Tech Support - TS00 - 9796":{"BriefDescriptionForSupport":"memory problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V01111200900382","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-9796","TicketStatus":"Open","TimeAndDate":"2/9/2023, 13:02:49"},"Tech Support - TS00 - 98036":{"BriefDescriptionForSupport":"assembly problems","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V01211190700144","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-98036","TicketStatus":"Open","TimeAndDate":"2/9/2023, 14:02:06"},"Tech Support - TS00 - 98231":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191200538","Reseller":"UFLEX srl","ResolutionTime":"8/17/2023, 11:00:25 AM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-98231","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 14:24:17"},"Tech Support - TS00 - 9831":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191000002","Reseller":"UFLEX srl","ResolutionTime":"8/17/2023, 10:56:27 AM","Solution":"Discontinued module ","SupportEngineerName":"Support#1","TicketNumber":"TS00-9831","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 10:37:51"},"Tech Support - TS00 - 98843":{"BriefDescriptionForSupport":"wrong assembly","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"1000-12-B-0,6C-X-X-A-X-X-SL","ProductSerialNo":"KWL09012V00000210300008","Reseller":"UFLEX srl","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-98843","TicketStatus":"Open","TimeAndDate":"2/9/2023, 12:08:52"},"Tech Support - TS00 - 99733":{"BriefDescriptionForSupport":"uncalibrated module","Country":"ITALY","Customername":"UFLEX srl","Email":"f.traffano@ultraflexgroup.it","MobileNo":"+393346395508","PartNumber":"465-12-B-0.9C-TM-A-G","ProductSerialNo":"KWL07012V07110191100277","Reseller":"UFLEX srl","ResolutionTime":"5/16/2023, 11:32:06 AM","Solution":"discontinued module replacement under process ","SupportEngineerName":"Support#1","TicketNumber":"TS00-99733","TicketStatus":"Closed","TimeAndDate":"2/5/2023, 11:26:44"}},"Francois de Lange":{"Tech Support - TS00 - 35500":{"BriefDescriptionForSupport":"Does not deliver capacity.  Max load 500W, Victron MPPT.   Module low voltage within about 10 minutes\nFrom 100% SOC.  Current draw 10A.  Max charging current 60A from MPPT.  When charged to 100% SOC, voltage \nDrops to below 47V in about 10 minutes, with 10A load.  Disconnect load, and voltage go up to just over 50V.\nAt just over 50V, module shows 99% SOC.  No balancing option from front panel.  No loose cables/connections.\nTested, and volt drop not on breakers or SSR.  \n","Country":"South Africa","Customername":"Icetek","Email":"fdelange@icetek.co.za","MobileNo":"+27836453160","ProductSerialNo":"KWL01048V01111190800408","Reseller":"IceTek","ResolutionTime":"08:45:33 07/18/21","Solution":"\r\nUpdate Time 11:25:41  15/07/21\r\n\r\nOpen\r\nUpdate Time 08:45:33  18/07/21\r\nUpdated firmware to v3.35 and Calibrated\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-35500","TicketStatus":"Closed","TimeAndDate":"7/2/2021, 9:15:35 AM"},"Tech Support - TS00 - 76745":{"BriefDescriptionForSupport":"Out of Box failure.  Current reading on display differ from actual current. When nothing connected to terminals, shows discharge on display of about 6A.  When charged at 16A, shows 68A on display, and  module give over current error.","Country":"","Customername":"South Africa","Email":"fdelange@icetek.co.za","MobileNo":"+27836453160","ProductSerialNo":"KWL07012V07110200700606","Reseller":"","ResolutionTime":"12:36:55 12/22/21","Solution":"Requires Module replacement. 465Wh 12V version2.0\r\nUpdate Time 12:36:55  22/12/21\r\nRMA form to process.write email to customer\r\nClosed","SupportEngineerName":"IceTek","TicketNumber":"TS00-76745","TicketStatus":"Closed","TimeAndDate":"2/17/2021, 9:59:46 AM"}},"Gaurav Kansal":{"Tech Support - TS00 - 52869":{"BriefDescriptionForSupport":"Sirus super capacitor energy storage- Burning Issue","Country":"Qatar","Customername":"AIMS Electronics Trading Qatar Energy","Email":"bader@aimsgt.com","MobileNo":"+974-66304604","PartNumber":"3550-192-B-IC-TM-SD-A-X-XG","ProductSerialNo":"KWL01192V02111210600037","Reseller":"Infusion Solar Energy Systems LLC","ResolutionTime":"15:31:13 13/3/2022","Solution":"null/recommend to sales department, we need all product back to factory to fix the issue.  \n\n  Date:15:31:13 13/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-52869","TicketStatus":"Closed","TimeAndDate":"3/26/2022, 9:37:01 AM"}},"Gerboy Usi":{"Tech Support - TS00 - 18728":{"BriefDescriptionForSupport":"This module was deployed in the POC site together with another 3 modules. During upgrading of the firmware as recommended and performed by Heena to calibrate the SOC and address the issue with high startup current, the terminals are showing voltage even without activation. As such, Heena recommended pulling out this module because of this issue and there seems to be a part needed for replacement. ","Country":"PHILIPPINES","Customername":"GLOBE TELECOM INC","Email":"geusi@mrlink.com.ph","MobileNo":"09053179832","ProductSerialNo":"KWL01048V01211190800353 ","Reseller":"MR LINK INCORPORATED","ResolutionTime":"08:36:56 03/04/22","Solution":"\r\nUpdate Time 08:56:13  21/02/22\r\nVoltage calibrated and check all parameters, works fine\n\r\nOn Progress\r\nUpdate Time 08:56:25  21/02/22\r\n\r\nOn Progress\r\nUpdate Time 08:36:56  04/03/22\r\ncell 12 is little high requested to do full cycle and RTC set and working fine\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-18728","TicketStatus":"Closed","TimeAndDate":"1/26/2022, 11:35:54 AM"},"Tech Support - TS00 - 73808":{"BriefDescriptionForSupport":"This module was deployed in the POC site together with another 3 modules. During upgrading of the firmware as recommended and performed by Heena to calibrate the SOC and address the issue with high startup current, the terminals are showing voltage even without activation. As such, Heena recommended pulling out this module because of this issue and there seems to be a part needed for replacement. ","Country":"PHILIPPINES","Customername":"GLOBE TELECOM, INC.","Email":"geusi@mrlink.com.ph","MobileNo":"09053179832","ProductSerialNo":"KWL01048V01211190800353 ","Reseller":"MR LINK INCORPORATED","ResolutionTime":"13:37:06 03/03/22","Solution":"\r\nUpdate Time 08:56:47  21/02/22\r\n\r\nOn Progress\r\nUpdate Time 13:37:06  03/03/22\r\nUpdated the firmware,RTC Set and module works fine\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-73808","TicketStatus":"Closed","TimeAndDate":"1/26/2022, 11:35:02 AM"},"Tech Support - TS00 - 7516":{"BriefDescriptionForSupport":"Module is showing \"Cell Over Voltage\" and \"Cell Balancing Initiated\" Alarms, then terminal is turning off.  The module might need configuration/calibration support to address the issue. This module is on a live Off Grid POC site with a generator and with 3 other modules. So after addressing this, need advise as well before connecting again this module in parallel with the other three. Thank you.","Country":"Philippines","Customername":"Globe ","Email":"geusi@mrlink.com.ph","MobileNo":"09053179832","ProductSerialNo":"KWL01048V01211190800361","Reseller":"MR Link Inc","ResolutionTime":"08:47:45 07/18/21","Solution":"\r\nUpdate Time 08:47:45  18/07/21\r\nUpdated firmware to v3.35 and Calibrated. and balanced the cell Voltages\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-7516","TicketStatus":"Closed","TimeAndDate":"6/20/2021, 2:50:30 PM"}},"Gerrit Barkhuizen":{"Tech Support - TS00 - 1010":{"BriefDescriptionForSupport":"Module can not be recovered.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24009150","Reseller":"Greenfox Agencies","ResolutionTime":"17:29:19 09/26/21","Solution":"\r\nUpdate Time 17:29:19  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-1010","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 4:55:57 PM"},"Tech Support - TS00 - 10529":{"BriefDescriptionForSupport":"Out of box failure. Over current on 10A charge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110200700659","Reseller":"Greenfox Agencies","ResolutionTime":"15:37:40 26/6/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D Date:15:37:40 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-10529","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:36:29 AM"},"Tech Support - TS00 - 1054":{"BriefDescriptionForSupport":"The module has lost capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24002570","Reseller":"Greenfox Agencies","ResolutionTime":"17:24:04 09/26/21","Solution":"\r\nUpdate Time 17:24:04  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-1054","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 4:42:17 PM"},"Tech Support - TS00 - 1084":{"BriefDescriptionForSupport":"Generation 1 module. Only 630Wh available capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001460","Reseller":"Greenfox Agencies","ResolutionTime":"8/30/2022, 4:25:29 PM","Solution":"These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D/insufficient data.","SupportEngineerName":"Support#1","TicketNumber":"TS00-1084","TicketStatus":"Closed","TimeAndDate":"8/30/2022, 2:11:27 PM"},"Tech Support - TS00 - 11018":{"BriefDescriptionForSupport":"Tested capacity, only 910Wh available.\nGeneration 1 module","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24003010","Reseller":"Greenfox Agencies","ResolutionTime":"5/16/2023, 10:31:44 AM","Solution":"module calibrated ,checked the performance/ behavior of each  cell","SupportEngineerName":"Support#1","TicketNumber":"TS00-11018","TicketStatus":"Closed","TimeAndDate":"9/12/2022, 9:42:29 AM"},"Tech Support - TS00 - 1108":{"BriefDescriptionForSupport":"The module is dead and is not reacting to a recovery charge.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24004369","Reseller":"Greenfox Agencies","ResolutionTime":"17:25:33 09/26/21","Solution":"\r\nUpdate Time 17:25:33  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-1108","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 11:03:13 AM"},"Tech Support - TS00 - 11337":{"BriefDescriptionForSupport":"All voltages measures correctly but no voltage on the terminals. Memory problem.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za    ","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111190600086","Reseller":"Greenfox Agencies","ResolutionTime":"5/16/2023, 8:58:26 AM","Solution":"The SSR module has been changed, firmware has been updated, and calibration has been completed.","SupportEngineerName":"Support#1","TicketNumber":"TS00-11337","TicketStatus":"Closed","TimeAndDate":"5/15/2023, 12:50:33 PM"},"Tech Support - TS00 - 11494":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V0711019100228","Reseller":"Greenfox Agencies","ResolutionTime":"11:26:59 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:11:26:59 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-11494","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 9:26:10 AM"},"Tech Support - TS00 - 11728":{"BriefDescriptionForSupport":"Module terminals not activating","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211190500146","Reseller":"Greenfox Agencies","ResolutionTime":"9:27:6 1/3/2022","Solution":"null/serial# KWL01048V01211190600239 update firmware check all parameters, V Calibrated and module works fine. Date:9:27:6 1/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-11728","TicketStatus":"Closed","TimeAndDate":"3/31/2022, 8:24:55 PM"},"Tech Support - TS00 - 11981":{"BriefDescriptionForSupport":"The module discharges in 10 seconds from 100% SOC","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"1kWh 12V","ProductSerialNo":"KWL24008820","Reseller":"Greenfox Agencies","ResolutionTime":"11:26:31 9/2/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\n\n\n Date:11:26:31 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-11981","TicketStatus":"Closed","TimeAndDate":"3/2/2022, 7:26:44 PM"},"Tech Support - TS00 - 12157":{"BriefDescriptionForSupport":"Module is not accepting charge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"60Wh 12V","ProductSerialNo":"KWL0060062102101","Reseller":"Greenfox Agencies","ResolutionTime":"14:28:1 2/7/2022","Solution":"null/Insufficient Data Date:14:28:1 2/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-12157","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:56:13 AM"},"Tech Support - TS00 - 12906":{"BriefDescriptionForSupport":"New unit received. Need cell balancing","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"2.64kWh 48V Prismatic","ProductSerialNo":"KWL37048V01211220200012","Reseller":"Greenfox Agencies","ResolutionTime":"7:58:49 6/5/2022","Solution":"null/Charged the module and working fine after a complete cycle Date:7:58:49 6/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-12906","TicketStatus":"Closed","TimeAndDate":"6/1/2022, 11:00:43 AM"},"Tech Support - TS00 - 1292":{"BriefDescriptionForSupport":"Only 810Wh capacity available. Generation 1 module","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24002720","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-1292","TicketStatus":"Open","TimeAndDate":"9/12/2022, 9:55:19 AM"},"Tech Support - TS00 - 13336":{"BriefDescriptionForSupport":"Performance dropped. Huge rate of self discharge.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100173","Reseller":"Greenfox Agencies","ResolutionTime":"11:58:50 09/26/21","Solution":"\r\nUpdate Time 11:58:22  26/09/21\r\nTS00-13336\t9/13/2021 - 9:48:36 AM\nTS00-94514\t9/21/2021 - 3:38:24 PM\nDuplicate Request\r\nOpen\r\nUpdate Time 11:58:30  26/09/21\r\n\r\nOpen\r\nUpdate Time 11:58:50  26/09/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-13336","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 9:48:36 AM"},"Tech Support - TS00 - 13410":{"BriefDescriptionForSupport":"Module not charging. Even on recovery charge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001057","Reseller":"Greenfox Agencies","ResolutionTime":"17:22:42 09/26/21","Solution":"\r\nUpdate Time 17:22:42  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-13410","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 3:39:57 PM"},"Tech Support - TS00 - 13586":{"BriefDescriptionForSupport":"Performance dropped. Discharging by itself","Country":"","Customername":"","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100076","Reseller":"","ResolutionTime":"14:40:24 12/22/21","Solution":"Requires Module replacement. 465Wh 12V version2.0\r\nUpdate Time 14:40:14  22/12/21\r\nRMA processed\r\nOn Progress\r\nUpdate Time 14:40:24  22/12/21\r\nRMA processed\r\nClosed","SupportEngineerName":"","TicketNumber":"TS00-13586","TicketStatus":"Closed","TimeAndDate":"5/7/2021, 10:12:24 AM"},"Tech Support - TS00 - 13591":{"BriefDescriptionForSupport":"Module repaired.  Module needs firmware update and calibration.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01211190800414","Reseller":"Greenfox Agencies","ResolutionTime":"13:40:47 12/13/21","Solution":"\r\nUpdate Time 13:40:47  13/12/21\r\nKWL01048V01211190800414\nfirmware upgrade\nKWL_48A_v3.1_2019\ncell voltages 2.4 to 2.41\nSD CARD Error\nRTC to set\nlife energy zero\nfirmware upgrade\nall done works ok\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-13591","TicketStatus":"Closed","TimeAndDate":"12/13/2021, 9:48:35 AM"},"Tech Support - TS00 - 13778":{"BriefDescriptionForSupport":"The module is not performing as it should and no parts are available.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100127","Reseller":"Greenfox Agencies","ResolutionTime":"17:16:58 09/26/21","Solution":"\r\nUpdate Time 17:16:58  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-13778","TicketStatus":"Closed","TimeAndDate":"9/23/2021, 9:27:09 AM"},"Tech Support - TS00 - 13836":{"BriefDescriptionForSupport":"Generation 1 module. Capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001001","Reseller":"Greenfox Agencies","ResolutionTime":"14:18:39 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:14:18:39 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-13836","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:33:56 AM"},"Tech Support - TS00 - 13848":{"BriefDescriptionForSupport":"The Module has lost capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110200700658","Reseller":"Greenfox Agencies","ResolutionTime":"14:35:50 03/01/22","Solution":"\r\nUpdate Time 14:35:50  01/03/22\r\nSupport for ticket#13848 serial# KWL01048V01211190700294 and KWL01048V01211190700299\nis closed, I calibration done and modules are working fine.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-13848","TicketStatus":"Closed","TimeAndDate":"2/28/2022, 4:56:25 PM"},"Tech Support - TS00 - 14402":{"BriefDescriptionForSupport":"Module has been repaired. Need firmware update and check parameters and calibrations.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211191100909","Reseller":"Greenfox Agencies","ResolutionTime":"10/25/2022, 7:06:55 PM","Solution":"calibrate the module and working fine.","SupportEngineerName":"Support#1","TicketNumber":"TS00-14402","TicketStatus":"Closed","TimeAndDate":"9/14/2022, 2:11:21 PM"},"Tech Support - TS00 - 14556":{"BriefDescriptionForSupport":"Generation 1. Cap not performing as it should. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001062","Reseller":"","ResolutionTime":"14:49:02 12/22/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 14:49:02  22/12/21\r\nRMA processed\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-14556","TicketStatus":"Closed","TimeAndDate":"5/5/2021, 4:31:31 PM"},"Tech Support - TS00 - 14560":{"BriefDescriptionForSupport":"Module needs firmware update and calibration","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01111190800374","Reseller":"Greenfox Agencies","ResolutionTime":"16:31:50 08/24/21","Solution":"\r\nUpdate Time 16:31:50  24/08/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-14560","TicketStatus":"Closed","TimeAndDate":"7/26/2021, 4:44:50 PM"},"Tech Support - TS00 - 14812":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100242","Reseller":"Greenfox Agencies","ResolutionTime":"9:8:11 9/4/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:9:8:11 9/4/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-14812","TicketStatus":"Closed","TimeAndDate":"4/25/2022, 9:54:23 AM"},"Tech Support - TS00 - 15098":{"BriefDescriptionForSupport":"The module has lost approximately 30% of its capacity.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24002750","Reseller":"Greenfox Agencies","ResolutionTime":"17:24:19 09/26/21","Solution":"\r\nUpdate Time 17:24:19  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-15098","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 8:40:53 AM"},"Tech Support - TS00 - 15256":{"BriefDescriptionForSupport":"Capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL04048V01211190300007","Reseller":"Greenfox Agencies","ResolutionTime":"14:52:43 12/22/21","Solution":"\r\nUpdate Time 17:12:46  26/09/21\r\nask customer to send back module like Heena confirmed earlier.\r\nOn Progress\r\nUpdate Time 14:50:18  22/12/21\r\nwarranty claim  processed\r\nClosed\r\nUpdate Time 14:52:43  22/12/21\r\ncell balancing issue. cell 2 and cell 3 jumping around. contact service flashes at times. high temp 413.34 degree centigrade. Suspect that cell wire detached inside metal cellpack. Ask customer to send back module to factory under warranty claim.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-15256","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 10:23:07 AM"},"Tech Support - TS00 - 15377":{"BriefDescriptionForSupport":"Calibrate, check parameters and update firmware","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@outlook.com","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111190800425","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-15377","TicketStatus":"Open","TimeAndDate":"8/8/2023, 1:05:59 PM"},"Tech Support - TS00 - 17740":{"BriefDescriptionForSupport":"Firmware updates, calibrations and check parameters","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@outlook.com","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111190800404","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-17740","TicketStatus":"Open","TimeAndDate":"8/8/2023, 1:11:51 PM"},"Tech Support - TS00 - 17822":{"BriefDescriptionForSupport":"Need assistance with voltage and current calibration.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"7100-48B-2C-M-SD-A-G","ProductSerialNo":"KWL02048V01211190600078","Reseller":"Greenfox Agencies","ResolutionTime":"2/2/2023, 11:00:54 AM","Solution":"CALIBRATED VOLTAGE","SupportEngineerName":"Support#1","TicketNumber":"TS00-17822","TicketStatus":"Closed","TimeAndDate":"1/19/2023, 8:54:44 AM"},"Tech Support - TS00 - 17869":{"BriefDescriptionForSupport":"Module received faulty. Not activating or cycling. Billy unable to repair.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01111190700149","Reseller":"Greenfox Agencies","ResolutionTime":"14:54:54 12/22/21","Solution":"\r\nUpdate Time 16:53:49  26/09/21\r\nTroubleshooted on 26-08-2021  replaced the main board and 2 SSR's. \nSET SERIAL NUMBER AND CAPACITY\r\nOn Progress\r\nUpdate Time 16:54:24  26/09/21\r\nask customer to send back module like Heena confirmed earlier.\r\nOn Progress\r\nUpdate Time 14:54:54  22/12/21\r\n\nFirmware upgrade is not happening. Ask customer to send back module to factory under warranty claim.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-17869","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 2:47:02 PM"},"Tech Support - TS00 - 17995":{"BriefDescriptionForSupport":"Module has burned. Need to investigate urgently","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"Burned Module","Reseller":"Greenfox Agencies","ResolutionTime":"2/28/2023, 6:20:32 PM","Solution":"installed module with different generations - warranty voided","SupportEngineerName":"Support#1","TicketNumber":"TS00-17995","TicketStatus":"Closed","TimeAndDate":"10/27/2022, 8:57:11 AM"},"Tech Support - TS00 - 18252":{"BriefDescriptionForSupport":"Module repaired. Needs firmware update and calibration.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","ProductSerialNo":"KWL02048V01211190800232","Reseller":"Greenfox Agencies","ResolutionTime":"11:22:02 12/14/21","Solution":"\r\nUpdate Time 11:22:02  14/12/21\r\n7100-48-B-2C-M-SD-A-G\nKWL_48A_v3.2_2019\nLE 2514.96kW  49.1 V, cells balanced 2.44v to 2.46v\nFirmware is updated to KWL_48A_v3.35_2021. SD card enable, Sd card triggered, zero current calibration done, RTC date time set, Voltage, current calibrated.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-18252","TicketStatus":"Closed","TimeAndDate":"12/13/2021, 9:50:33 AM"},"Tech Support - TS00 - 18401":{"BriefDescriptionForSupport":"Check calibrations and parameters","Country":"south africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V Gen 5","ProductSerialNo":"KWL42048V05211220600017","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:08:26 AM","Solution":"calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-18401","TicketStatus":"Closed","TimeAndDate":"3/28/2023, 4:51:01 PM"},"Tech Support - TS00 - 18467":{"BriefDescriptionForSupport":"The module is only giving current for 30 seconds on a 10A load","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V0711091100196","Reseller":"Greenfox Agencies","ResolutionTime":"11:23:13 9/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated.\n\n\n\n Date:11:23:13 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-18467","TicketStatus":"Closed","TimeAndDate":"3/7/2022, 2:58:30 PM"},"Tech Support - TS00 - 18694":{"BriefDescriptionForSupport":"Generation 1 module. Only 700Wh available capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001410","Reseller":"Greenfox Agencies","ResolutionTime":"8/30/2022, 4:26:37 PM","Solution":"These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D/insufficient data.","SupportEngineerName":"Support#1","TicketNumber":"TS00-18694","TicketStatus":"Closed","TimeAndDate":"8/30/2022, 2:09:51 PM"},"Tech Support - TS00 - 18791":{"BriefDescriptionForSupport":"No workable solution offered as a UPD. To be returned.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL110024510794620900102","Reseller":"Greenfox Agencies","ResolutionTime":"14:59:31 12/22/21","Solution":"\r\nUpdate Time 13:35:00  09/09/21\r\nInformed Sales\r\nOn Progress\r\nUpdate Time 14:59:31  22/12/21\r\nno response reeived after the email\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-18791","TicketStatus":"Closed","TimeAndDate":"9/8/2021, 8:18:55 AM"},"Tech Support - TS00 - 19":{"BriefDescriptionForSupport":"Generation 1 module. Only 500Wh available capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001012","Reseller":"Greenfox Agencies","ResolutionTime":"14:20:43 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:14:20:43 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-19","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:29:07 AM"},"Tech Support - TS00 - 1920":{"BriefDescriptionForSupport":"Cell 20 = 0 voltage","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01211191201100","Reseller":"Greenfox Agencies","ResolutionTime":"08:49:19 07/18/21","Solution":"\r\nUpdate Time 08:49:19  18/07/21\r\nCell Voltage is deep discharged; recoverd cell voltage by charging it individually.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-1920","TicketStatus":"Closed","TimeAndDate":"4/26/2021, 3:04:20 PM"},"Tech Support - TS00 - 1939":{"BriefDescriptionForSupport":"Generation 1 module. Lost capacity. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005550","Reseller":"","ResolutionTime":"15:03:39 12/22/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 15:03:10  22/12/21\r\nRMA processed\n\r\nOn Progress\r\nUpdate Time 15:03:18  22/12/21\r\nRMA processed\n\r\nOn Progress\r\nUpdate Time 15:03:25  22/12/21\r\nRMA processed\n\r\nOn Progress\r\nUpdate Time 15:03:39  22/12/21\r\nRMA processed\n\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-1939","TicketStatus":"Closed","TimeAndDate":"5/5/2021, 4:17:57 PM"},"Tech Support - TS00 - 19549":{"BriefDescriptionForSupport":"Generation 1. Not performing as it should. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001061","Reseller":"","ResolutionTime":"15:01:47 12/22/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 15:01:47  22/12/21\r\nRMA processed\n\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-19549","TicketStatus":"Closed","TimeAndDate":"5/5/2021, 4:53:01 PM"},"Tech Support - TS00 - 19684":{"BriefDescriptionForSupport":"Not accepting charge on normal charge.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL2400????","Reseller":"Greenfox Agencies","ResolutionTime":"15:04:22 12/22/21","Solution":"\r\nUpdate Time 13:59:03  26/09/21\r\nSerial Number is not complete\r\nAnnulled\r\nUpdate Time 15:04:22  22/12/21\r\n\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-19684","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 8:55:26 AM"},"Tech Support - TS00 - 19696":{"BriefDescriptionForSupport":"Module is dead. Generation 1. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24006250","Reseller":"","ResolutionTime":"15:08:07 12/22/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 15:05:18  22/12/21\r\n\nRMA processed\r\nOn Progress\r\nUpdate Time 15:08:07  22/12/21\r\n\nRMA processed\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-19696","TicketStatus":"Closed","TimeAndDate":"5/5/2021, 4:10:50 PM"},"Tech Support - TS00 - 20123":{"BriefDescriptionForSupport":"The module has been repaired and are now giving a memory problem message.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01211200101315","Reseller":"Greenfox Agencies","ResolutionTime":"14:30:30 02/23/22","Solution":"\r\nUpdate Time 14:30:30  23/02/22\r\nV CALIBRATED and RTC Set works fine\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-20123","TicketStatus":"Closed","TimeAndDate":"2/23/2022, 8:38:50 AM"},"Tech Support - TS00 - 20470":{"BriefDescriptionForSupport":"The module is discharging very quickly with a 10A load. Capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191200588","Reseller":"Greenfox Agencies","ResolutionTime":"17:19:47 09/26/21","Solution":"\r\nUpdate Time 17:19:47  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-20470","TicketStatus":"Closed","TimeAndDate":"9/23/2021, 9:32:10 AM"},"Tech Support - TS00 - 20600":{"BriefDescriptionForSupport":"Generation 1. Lost capacity. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005780","Reseller":"","ResolutionTime":"15:09:28 12/22/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 15:09:28  22/12/21\r\n\nRMA processed\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-20600","TicketStatus":"Closed","TimeAndDate":"5/5/2021, 4:21:32 PM"},"Tech Support - TS00 - 20830":{"BriefDescriptionForSupport":"Tested capacity, only 570Wh available. Generation 1 module","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24002670","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-20830","TicketStatus":"Open","TimeAndDate":"9/12/2022, 9:59:13 AM"},"Tech Support - TS00 - 20969":{"BriefDescriptionForSupport":"Performance dropped. Discharging by itself","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100078","Reseller":"Greenfox Agencies","ResolutionTime":"15:10:34 12/22/21","Solution":"We have to replace the modules.\r\nUpdate Time 15:10:34  22/12/21\r\nnot received for remote sesion\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-20969","TicketStatus":"Closed","TimeAndDate":"5/7/2021, 10:42:12 AM"},"Tech Support - TS00 - 21043":{"BriefDescriptionForSupport":"Performance dropped. Huge rate of self discharge.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100078","Reseller":"Greenfox Agencies","ResolutionTime":"17:15:48 09/26/21","Solution":"\r\nUpdate Time 17:15:48  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-21043","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 9:45:57 AM"},"Tech Support - TS00 - 2122":{"BriefDescriptionForSupport":"Need calibrations and check parameters","Country":"south africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111190800394","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:09:00 AM","Solution":"calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-2122","TicketStatus":"Closed","TimeAndDate":"3/24/2023, 1:40:42 PM"},"Tech Support - TS00 - 22051":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191000055","Reseller":"Greenfox Agencies","ResolutionTime":"8:34:10 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:34:10 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-22051","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:51:55 PM"},"Tech Support - TS00 - 22189":{"BriefDescriptionForSupport":"Generation 1 Module. Did a recovery charge by activating the contactor. Charged it up to 47V with a 5A charge. The module is not accepting charge or giving current to discharge.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24003300","Reseller":"Greenfox Agencies","ResolutionTime":"09:17:16 11/09/21","Solution":"\r\nUpdate Time 09:17:16  09/11/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated. Send back module to factory.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-22189","TicketStatus":"Closed","TimeAndDate":"10/29/2021, 12:48:31 PM"},"Tech Support - TS00 - 22215":{"BriefDescriptionForSupport":"Module needs calibration","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"6700-48-B-1.4C-M-SD-A-G","ProductSerialNo":"KWL04048V01211190100002","Reseller":"Greenfox Agencies","ResolutionTime":"2/2/2023, 11:02:35 AM","Solution":"CALIBRATED ","SupportEngineerName":"Support#1","TicketNumber":"TS00-22215","TicketStatus":"Closed","TimeAndDate":"12/14/2022, 11:17:35 AM"},"Tech Support - TS00 - 22224":{"BriefDescriptionForSupport":"Module needs current calibration etc. Need to do capacity test.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"6.7kWh 48V","ProductSerialNo":"KWL04048V01211190300008","Reseller":"Greenfox Agencies","ResolutionTime":"2/28/2023, 6:19:59 PM","Solution":"calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-22224","TicketStatus":"Closed","TimeAndDate":"9/19/2022, 10:01:45 AM"},"Tech Support - TS00 - 22505":{"BriefDescriptionForSupport":"The module has been tested and found to have lost capacity. Cell balancing is okay. Capacity test only 5.04kWH","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL04048V01211190300020","Reseller":"Greenfox Agencies","ResolutionTime":"15:11:00 12/22/21","Solution":"\r\nUpdate Time 14:02:13  21/11/21\r\nSend email and waiting for customer confirmation for remote session\r\nWaiting Customer Feedback\r\nUpdate Time 15:11:00  22/12/21\r\nnot received for remote sesion\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-22505","TicketStatus":"Closed","TimeAndDate":"10/22/2021, 10:20:26 AM"},"Tech Support - TS00 - 23222":{"BriefDescriptionForSupport":"No workable solution offered with UPS. To be returned","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01192V02111201000006","Reseller":"Greenfox Agencies","ResolutionTime":"15:17:26 12/22/21","Solution":"\r\nUpdate Time 14:33:27  09/09/21\r\nInformed Sales\r\nOn Progress\r\nUpdate Time 15:17:26  22/12/21\r\nNo response received after the email\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-23222","TicketStatus":"Closed","TimeAndDate":"9/7/2021, 4:45:25 PM"},"Tech Support - TS00 - 23429":{"BriefDescriptionForSupport":"High Voltage alarm set at 0V. Possible overcharge due to alarms not set by Factory.","Country":"","Customername":"","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL02048V02211200500012","Reseller":"","ResolutionTime":"09:57:53 03/02/22","Solution":"\r\nUpdate Time 09:51:37  27/01/22\r\nno responce from the customer end, its been around two months \r\nClosed\r\nUpdate Time 09:53:39  27/01/22\r\n\r\nClosed\r\nUpdate Time 14:51:28  02/02/22\r\n when reach 54.07V then terminal might have switch off. After enable in Siriusview works fine\n\r\nClosed\r\nUpdate Time 14:18:53  09/02/22\r\nNo responce from customer's end.\r\nOn Progress\r\nUpdate Time 14:20:16  09/02/22\r\n\r\nClosed\r\nUpdate Time 09:57:53  02/03/22\r\n\r\nClosed","SupportEngineerName":"","TicketNumber":"TS00-23429","TicketStatus":"Closed","TimeAndDate":"4/12/2021, 2:09:30 PM"},"Tech Support - TS00 - 23524":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191000049","Reseller":"Greenfox Agencies","ResolutionTime":"8:35:2 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:35:2 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-23524","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:57:49 PM"},"Tech Support - TS00 - 23856":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100226","Reseller":"Greenfox Agencies","ResolutionTime":"11:1:1 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:11:1:1 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-23856","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 9:01:00 AM"},"Tech Support - TS00 - 23948":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100131","Reseller":"Greenfox Agencies","ResolutionTime":"10:54:50 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:10:54:50 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-23948","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 8:55:36 AM"},"Tech Support - TS00 - 24196":{"BriefDescriptionForSupport":"Generation 1 Module. Capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24005360","Reseller":"Greenfox Agencies","ResolutionTime":"14:22:31 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:14:22:31 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-24196","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:47:44 AM"},"Tech Support - TS00 - 24474":{"BriefDescriptionForSupport":"Huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"60Wh 12V","ProductSerialNo":"KWL0060082102293","Reseller":"Greenfox Agencies","ResolutionTime":"9:4:1 5/7/2022","Solution":"null/Insufficient Data Date:9:4:1 5/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-24474","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:51:16 AM"},"Tech Support - TS00 - 2464":{"BriefDescriptionForSupport":"No parts available. Module Discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100187","Reseller":"Greenfox Agencies","ResolutionTime":"15:24:25 13/3/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated.\n\n  Date:15:24:25 13/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-2464","TicketStatus":"Closed","TimeAndDate":"4/12/2022, 4:10:05 PM"},"Tech Support - TS00 - 24779":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100239","Reseller":"Greenfox Agencies","ResolutionTime":"8:36:15 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:36:15 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-24779","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:50:31 PM"},"Tech Support - TS00 - 25074":{"BriefDescriptionForSupport":"Generation 1. Module not performing to capacity. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24004660","Reseller":"","ResolutionTime":"15:16:41 12/22/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 15:16:41  22/12/21\r\nRMA processed\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-25074","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 10:12:17 AM"},"Tech Support - TS00 - 25165":{"BriefDescriptionForSupport":"Calibrations and check parameters","Country":"south africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211200101334","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:10:04 AM","Solution":"calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-25165","TicketStatus":"Closed","TimeAndDate":"3/28/2023, 4:44:24 PM"},"Tech Support - TS00 - 25332":{"BriefDescriptionForSupport":"Module need voltage and current calibration, check parameters and firmware","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit@rumia.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048V01211190800231","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-25332","TicketStatus":"Open","TimeAndDate":"2023/07/06, 10:02:06"},"Tech Support - TS00 - 25351":{"BriefDescriptionForSupport":"Module is dead and not reacting to recovery charge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005530","Reseller":"Greenfox Agencies","ResolutionTime":"12:05:44 09/26/21","Solution":"\r\nUpdate Time 12:05:44  26/09/21\r\nTS00-25351\t9/13/2021 - 11:00:07 AM\nTS00-99440\t9/22/2021 - 9:05:56 AM\nDuplicate Request\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-25351","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 11:00:07 AM"},"Tech Support - TS00 - 25594":{"BriefDescriptionForSupport":"The module needs to be calibrated and possible firmware update.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01111190800380","Reseller":"Greenfox Agencies","ResolutionTime":"09:30:40 11/09/21","Solution":"\r\nUpdate Time 09:30:40  09/11/21\r\nSupported on 28 Oct2021 \nKWL_48B2_v3.35_2021 firmware updated, RTC set, V, I calibrated. works ok.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-25594","TicketStatus":"Closed","TimeAndDate":"10/27/2021, 3:23:34 PM"},"Tech Support - TS00 - 25621":{"BriefDescriptionForSupport":"Generation 3 module. The module has an over temperature message and also a memory problem message. I need support please","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211190700297","Reseller":"Greenfox Agencies","ResolutionTime":"10/4/2022, 7:59:22 PM","Solution":"Support for ticket no 25621, KWL01048V01211190700294 is closed.\nAll parameters are good, calibration is fine, module is working good.","SupportEngineerName":"Support#1","TicketNumber":"TS00-25621","TicketStatus":"Closed","TimeAndDate":"10/3/2022, 9:12:58 AM"},"Tech Support - TS00 - 25677":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191000058","Reseller":"Greenfox Agencies","ResolutionTime":"9:9:41 9/4/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:9:9:41 9/4/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-25677","TicketStatus":"Closed","TimeAndDate":"4/25/2022, 10:01:08 AM"},"Tech Support - TS00 - 25731":{"BriefDescriptionForSupport":"Current overload","Country":"South Africa","Customername":"Pieter van Staden","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL02048V0111119000246","Reseller":"Greenfox Agencies","ResolutionTime":"08:51:10 07/18/21","Solution":"\r\nUpdate Time 08:51:10  18/07/21\r\ncurrent calibration required. ReCalibrated Current\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-25731","TicketStatus":"Closed","TimeAndDate":"7/14/2021, 8:50:33 AM"},"Tech Support - TS00 - 25793":{"BriefDescriptionForSupport":"New unit received. Need cell balancing","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"2.64kWh 48V Prismatic","ProductSerialNo":"KWL37048V01211220200006","Reseller":"Greenfox Agencies","ResolutionTime":"7:59:14 6/5/2022","Solution":"null/Charged the module and working fine after a complete cycle Date:7:59:14 6/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-25793","TicketStatus":"Closed","TimeAndDate":"6/1/2022, 11:17:31 AM"},"Tech Support - TS00 - 25865":{"BriefDescriptionForSupport":"Cell 1 & 16 out of balance. Module needs calibration and firmware update.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01211190800373","Reseller":"Greenfox Agencies","ResolutionTime":"08:52:03 07/18/21","Solution":"\r\nUpdate Time 08:52:03  18/07/21\r\nUpgraded and Calibrated\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-25865","TicketStatus":"Closed","TimeAndDate":"7/15/2021, 4:25:50 PM"},"Tech Support - TS00 - 25924":{"BriefDescriptionForSupport":"Module needs firmware update and calibrations","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01111190800374","Reseller":"Greenfox Agencies","ResolutionTime":"16:32:18 08/24/21","Solution":"\r\nUpdate Time 16:32:18  24/08/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-25924","TicketStatus":"Closed","TimeAndDate":"7/26/2021, 4:52:13 PM"},"Tech Support - TS00 - 26118":{"BriefDescriptionForSupport":"Module not switching on","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100126","Reseller":"Greenfox Agencies","ResolutionTime":"17:16:39 09/26/21","Solution":"\r\nUpdate Time 17:16:39  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-26118","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 4:40:01 PM"},"Tech Support - TS00 - 2645":{"BriefDescriptionForSupport":"Module has a huge rate of selfdischrge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"60Wh 12V","ProductSerialNo":"KWL0060062102101","Reseller":"Greenfox Agencies","ResolutionTime":"10:44:49 8/7/2022","Solution":"null/Insufficient Data Date:10:44:49 8/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-2645","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:58:22 AM"},"Tech Support - TS00 - 26559":{"BriefDescriptionForSupport":"The module has lost capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24003340","Reseller":"Greenfox Agencies","ResolutionTime":"15:23:00 12/22/21","Solution":"\r\nUpdate Time 13:40:15  24/10/21\r\nThis model 465-12-B-0.9C-TM-A-G is discontinued product with design change confirmed by R&D and to be replaced with 500Wh, 12V SL modules. \r\nOn Progress\r\nUpdate Time 15:22:30  22/12/21\r\nRMA processed\r\nOn Progress\r\nUpdate Time 15:23:00  22/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-26559","TicketStatus":"Closed","TimeAndDate":"9/28/2021, 3:05:17 PM"},"Tech Support - TS00 - 27475":{"BriefDescriptionForSupport":"Update firmware, calibrate and check parameters","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@outlook.com","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211190600132","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-27475","TicketStatus":"Open","TimeAndDate":"8/8/2023, 1:14:14 PM"},"Tech Support - TS00 - 27607":{"BriefDescriptionForSupport":"The module has no cell balancing option available","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01111190800408","Reseller":"Greenfox Agencies","ResolutionTime":"11:41:47 09/26/21","Solution":"\r\nUpdate Time 11:41:47  26/09/21\r\nTS00-68805\t9/13/2021 - 10:33:39 AM\nTS00-27607\t9/21/2021 - 4:44:02 PM\nTS00-59430\t9/22/2021 - 8:58:28 AM\nDuplicate Request\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-27607","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 4:44:02 PM"},"Tech Support - TS00 - 28232":{"BriefDescriptionForSupport":"The module keeps on giving me a contact service message.The terminals are also not activating. I have replaced all parts.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL04048V01211190300007","Reseller":"Greenfox Agencies","ResolutionTime":"15:24:16 12/22/21","Solution":"\r\nUpdate Time 09:33:15  09/11/21\r\nSupported on 28 Oct2021 \nKWL_48A_v3.35_2021\n6700-48-B-1.4C-M-SD-A-G\ncell balancing issue. cell 2 and cell 3 jumping around. contact service flashes at times. high temp 413.34 degree centigrade\nProblem not resolved, ask customer to  observe some more time for cell balancing\r\nOpen\r\nUpdate Time 09:33:23  09/11/21\r\n\r\nOpen\r\nUpdate Time 09:33:30  09/11/21\r\n\r\nOpen\r\nUpdate Time 09:37:58  09/11/21\r\n\r\nOn Progress\r\nUpdate Time 15:24:16  22/12/21\r\ncell balancing issue. cell 2 and cell 3 jumping around. contact service flashes at times. high temp 413.34 degree centigrade. Suspect that cell wire detached inside metal cellpack. Ask customer to send back module to factory under warranty claim.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-28232","TicketStatus":"Closed","TimeAndDate":"10/27/2021, 3:22:01 PM"},"Tech Support - TS00 - 284":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100215","Reseller":"Greenfox Agencies","ResolutionTime":"10:52:23 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:10:52:23 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-284","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 8:51:07 AM"},"Tech Support - TS00 - 28554":{"BriefDescriptionForSupport":"Generation 1 unit. Lost capacity","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24003040","Reseller":"","ResolutionTime":"15:28:04 12/22/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 15:28:04  22/12/21\r\nRMA is processed\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-28554","TicketStatus":"Closed","TimeAndDate":"4/26/2021, 3:17:52 PM"},"Tech Support - TS00 - 28767":{"BriefDescriptionForSupport":"Generation 1 module that has lost capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001072","Reseller":"Greenfox Agencies","ResolutionTime":"14:24:36 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:14:24:36 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-28767","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:28:41 AM"},"Tech Support - TS00 - 28804":{"BriefDescriptionForSupport":"Needs firmware update, check parameters and calibrate","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@outlook.com","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211190600133","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-28804","TicketStatus":"Open","TimeAndDate":"8/8/2023, 1:03:11 PM"},"Tech Support - TS00 - 29047":{"BriefDescriptionForSupport":"Balancing & charging issues. Heena worked on the unit. Unit afterwards reverted back to original issues.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01211190700318","Reseller":"Greenfox Agencies","ResolutionTime":"14:14:52 06/15/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-29047","TicketStatus":"Closed","TimeAndDate":"5/7/2021, 2:13:05 PM"},"Tech Support - TS00 - 29226":{"BriefDescriptionForSupport":"Cell balancing issues.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.com","MobileNo":"0824466297","PartNumber":"7.1kWh 48V Gen 5","ProductSerialNo":"KWL402048V05211220600016","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:11:02 AM","Solution":"calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-29226","TicketStatus":"Closed","TimeAndDate":"3/15/2023, 4:11:59 PM"},"Tech Support - TS00 - 29280":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191000048","Reseller":"Greenfox Agencies","ResolutionTime":"10:58:51 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:10:58:51 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-29280","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 8:59:40 AM"},"Tech Support - TS00 - 29702":{"BriefDescriptionForSupport":"Huge rate of self disharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100243","Reseller":"Greenfox Agencies","ResolutionTime":"17:18:41 09/26/21","Solution":"\r\nUpdate Time 17:18:41  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-29702","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 4:37:09 PM"},"Tech Support - TS00 - 29797":{"BriefDescriptionForSupport":"Performance dropped. Huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100077","Reseller":"Greenfox Agencies","ResolutionTime":"17:15:29 09/26/21","Solution":"\r\nUpdate Time 17:15:29  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-29797","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 3:05:17 PM"},"Tech Support - TS00 - 29808":{"BriefDescriptionForSupport":"New unit received. Need cell balancing","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"2.64kWh 48V Prismatic","ProductSerialNo":"KWL37048V01211220200004","Reseller":"Greenfox Agencies","ResolutionTime":"15:4:7 2/5/2022","Solution":"null/cells are unbalanced, charge the module and cells are balanced Date:15:4:7 2/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-29808","TicketStatus":"Closed","TimeAndDate":"6/1/2022, 11:16:37 AM"},"Tech Support - TS00 - 29882":{"BriefDescriptionForSupport":"Generation 1 module. Not switching on and not accepting charge.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24005660","Reseller":"Greenfox Agencies","ResolutionTime":"14:26:57 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:14:26:57 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-29882","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:42:41 AM"},"Tech Support - TS00 - 30748":{"BriefDescriptionForSupport":"Huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"60Wh 12V","ProductSerialNo":"KWL0060082102407","Reseller":"Greenfox Agencies","ResolutionTime":"14:29:23 2/7/2022","Solution":"null/Insufficient Data Date:14:29:23 2/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-30748","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:43:11 AM"},"Tech Support - TS00 - 30758":{"BriefDescriptionForSupport":"Unit in complete shut down. Generation 1. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001072","Reseller":"","ResolutionTime":"15:28:51 12/22/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 15:28:51  22/12/21\r\nRMA is processed\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-30758","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 10:32:45 AM"},"Tech Support - TS00 - 3090":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100202","Reseller":"Greenfox Agencies","ResolutionTime":"8:36:52 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:36:52 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-3090","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:46:37 PM"},"Tech Support - TS00 - 30909":{"BriefDescriptionForSupport":"Generation 1. Lost capacity. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24009160","Reseller":"","ResolutionTime":"16:32:47 12/22/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 10:49:36  15/07/21\r\n\r\nUpdate Time 16:32:47  22/12/21\r\nRMA is processed\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-30909","TicketStatus":"Closed","TimeAndDate":"5/5/2021, 4:30:18 PM"},"Tech Support - TS00 - 31261":{"BriefDescriptionForSupport":"Did calibrations and checked parameters.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.com","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211190600110","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:11:50 AM","Solution":"calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-31261","TicketStatus":"Closed","TimeAndDate":"3/15/2023, 4:10:18 PM"},"Tech Support - TS00 - 31341":{"BriefDescriptionForSupport":"Module over voltaged on terminals as per SD card data.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211191100800","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:12:16 AM","Solution":"Voided Warranty","SupportEngineerName":"Support#1","TicketNumber":"TS00-31341","TicketStatus":"Closed","TimeAndDate":"3/9/2023, 3:26:12 PM"},"Tech Support - TS00 - 3143":{"BriefDescriptionForSupport":"Module not accepting charge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"60Wh 12V","ProductSerialNo":"KWL0060062102302","Reseller":"Greenfox Agencies","ResolutionTime":"9:4:34 5/7/2022","Solution":"null/Insufficient Data Date:9:4:34 5/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-3143","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:47:03 AM"},"Tech Support - TS00 - 31651":{"BriefDescriptionForSupport":"Capacity loss. Only 1.2kWh available capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24005280","Reseller":"Greenfox Agencies","ResolutionTime":"14:29:4 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:14:29:4 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-31651","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:38:11 AM"},"Tech Support - TS00 - 31677":{"BriefDescriptionForSupport":"Generation 1. Module not performing as it should. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001071","Reseller":"","ResolutionTime":"16:36:54 12/22/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 16:36:54  22/12/21\r\nRMA is processed\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-31677","TicketStatus":"Closed","TimeAndDate":"5/5/2021, 4:37:10 PM"},"Tech Support - TS00 - 32116":{"BriefDescriptionForSupport":"The module is randomly switching off.\nAlso need firmware update.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.co.za","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01111210801206","Reseller":"Greenfox Agencies","ResolutionTime":"16:37:39 12/06/21","Solution":"\r\nUpdate Time 16:37:39  06/12/21\r\nModule could not turn on. no voltage with MCB ON. 49.3V with Bypass breaker ON.\nR1 PCB to replace. R1 damaged.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-32116","TicketStatus":"Closed","TimeAndDate":"11/24/2021, 2:37:28 PM"},"Tech Support - TS00 - 32200":{"BriefDescriptionForSupport":"Generation 1 module. Only 800Wh usable capacity.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001021","Reseller":"Greenfox Agencies","ResolutionTime":"14:31:30 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:14:31:30 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-32200","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:30:36 AM"},"Tech Support - TS00 - 32322":{"BriefDescriptionForSupport":"The module is not accepting charge and does not power up.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001742","Reseller":"Greenfox Agencies","ResolutionTime":"17:23:41 09/26/21","Solution":"\r\nUpdate Time 17:23:41  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-32322","TicketStatus":"Closed","TimeAndDate":"9/23/2021, 8:58:58 AM"},"Tech Support - TS00 - 32710":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100219","Reseller":"Greenfox Agencies","ResolutionTime":"10:53:47 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:10:51:3 25/2/2022/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:10:53:47 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-32710","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 8:48:33 AM"},"Tech Support - TS00 - 32890":{"BriefDescriptionForSupport":"Capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001052","Reseller":"Greenfox Agencies","ResolutionTime":"17:22:25 09/26/21","Solution":"\r\nUpdate Time 17:22:25  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-32890","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 4:41:04 PM"},"Tech Support - TS00 - 33176":{"BriefDescriptionForSupport":"Replaced a faulty breaker and did recovery charge. The module has a memory problem message.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01111190800340","Reseller":"Greenfox Agencies","ResolutionTime":"15:12:09 03/02/22","Solution":"\r\nUpdate Time 15:11:17  02/03/22\r\nSupport for ticket#33176 serial# KWL01048V01111190800340 is closed, memory issue is resolved firmware updated and module is working good.\r\nOpen\r\nUpdate Time 15:11:32  02/03/22\r\nSupport for ticket#33176 serial# KWL01048V01111190800340 is closed, memory issue is resolved firmware updated and module is working good.\r\nOpen\r\nUpdate Time 15:11:41  02/03/22\r\nSupport for ticket#33176 serial# KWL01048V01111190800340 is closed, memory issue is resolved firmware updated and module is working good.\r\nOpen\r\nUpdate Time 15:12:09  02/03/22\r\nSupport for ticket#33176 serial# KWL01048V01111190800340 is closed, memory issue is resolved firmware updated and module is working good.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-33176","TicketStatus":"Closed","TimeAndDate":"3/2/2022, 11:57:05 AM"},"Tech Support - TS00 - 33229":{"BriefDescriptionForSupport":"No workable solution offered as UPS with high voltage supercap. To be returned","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL110024512794621200020","Reseller":"Greenfox Agencies","ResolutionTime":"16:38:30 12/22/21","Solution":"\r\nUpdate Time 13:36:25  09/09/21\r\nInformed Sales\r\nOn Progress\r\nUpdate Time 16:38:30  22/12/21\r\nNo response received\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-33229","TicketStatus":"Closed","TimeAndDate":"9/7/2021, 4:53:10 PM"},"Tech Support - TS00 - 33719":{"BriefDescriptionForSupport":"Performance dropped. Discharging by itself","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100177","Reseller":"Greenfox Agencies","ResolutionTime":"16:41:12 12/22/21","Solution":"We have to replace the modules.\r\nUpdate Time 16:41:12  22/12/21\r\nRMA processed\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-33719","TicketStatus":"Closed","TimeAndDate":"5/7/2021, 10:37:51 AM"},"Tech Support - TS00 - 33721":{"BriefDescriptionForSupport":"Tested capacity. Only 2030Wh available capacity. Generation 1 module","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24009830","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-33721","TicketStatus":"Open","TimeAndDate":"9/12/2022, 10:36:25 AM"},"Tech Support - TS00 - 34103":{"BriefDescriptionForSupport":"Set LCD resolution, calibrate and check parameters","Country":"south africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111190800385","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:13:05 AM","Solution":"Calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-34103","TicketStatus":"Closed","TimeAndDate":"3/24/2023, 1:37:51 PM"},"Tech Support - TS00 - 34189":{"BriefDescriptionForSupport":"The module has lost about 30% capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005590","Reseller":"Greenfox Agencies","ResolutionTime":"12:06:18 09/26/21","Solution":"\r\nUpdate Time 12:06:18  26/09/21\r\nTS00-34189\t9/13/2021 - 10:30:08 AM\nTS00-54762\t9/21/2021 - 2:55:17 PM\nDuplicate Request\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-34189","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 10:30:08 AM"},"Tech Support - TS00 - 35814":{"BriefDescriptionForSupport":"Need assistance to check parameters and do calibrations","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048V01111190900129","Reseller":"Greenfox Agencies","ResolutionTime":"08/02/2023, 08:49:39","Solution":"calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-35814","TicketStatus":"Closed","TimeAndDate":"1/31/2023, 4:49:30 PM"},"Tech Support - TS00 - 35923":{"BriefDescriptionForSupport":"Generation 1 module. Capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001071","Reseller":"Greenfox Agencies","ResolutionTime":"14:33:42 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:14:33:42 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-35923","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:46:07 AM"},"Tech Support - TS00 - 35961":{"BriefDescriptionForSupport":"Performance dropped. Huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100178","Reseller":"Greenfox Agencies","ResolutionTime":"17:18:22 09/26/21","Solution":"\r\nUpdate Time 17:18:22  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-35961","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 9:43:08 AM"},"Tech Support - TS00 - 36341":{"BriefDescriptionForSupport":"Only 1200Wh available capacity after capacity test. Generation 1 module","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24009660","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-36341","TicketStatus":"Open","TimeAndDate":"9/12/2022, 10:38:56 AM"},"Tech Support - TS00 - 36441":{"BriefDescriptionForSupport":"The module has a huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191200588","Reseller":"Greenfox Agencies","ResolutionTime":"11:59:36 09/26/21","Solution":"\r\nUpdate Time 11:59:36  26/09/21\r\nTS00-36441\t9/13/2021 - 11:07:35 AM\nTS00-20470\t9/23/2021 - 9:32:10 AM\nDuplicate Request\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-36441","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 11:07:35 AM"},"Tech Support - TS00 - 36783":{"BriefDescriptionForSupport":"Module lost capacity.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"No serial number","Reseller":"Greenfox Agencies","ResolutionTime":"16:42:16 12/22/21","Solution":"\r\nUpdate Time 08:52:43  18/07/21\r\nCustomer not given serial number\r\nAnnulled\r\nUpdate Time 16:42:16  22/12/21\r\nRMA cannot process as no serial number\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-36783","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 4:09:09 PM"},"Tech Support - TS00 - 36947":{"BriefDescriptionForSupport":"Capacity test done, only 930Wh available capacity. Generation 1 module","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24002980","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-36947","TicketStatus":"Open","TimeAndDate":"9/12/2022, 9:39:38 AM"},"Tech Support - TS00 - 37249":{"BriefDescriptionForSupport":"No solution offered with UPS. To be returned","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01192V02111201000005","Reseller":"Greenfox Agencies","ResolutionTime":"16:42:53 12/22/21","Solution":"\r\nUpdate Time 14:33:04  09/09/21\r\nInformed Sales\r\nOn Progress\r\nUpdate Time 16:42:53  22/12/21\r\nno response received afterwards\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-37249","TicketStatus":"Closed","TimeAndDate":"9/7/2021, 4:46:51 PM"},"Tech Support - TS00 - 37466":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100189","Reseller":"Greenfox Agencies","ResolutionTime":"8:46:48 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:46:48 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-37466","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:40:54 PM"},"Tech Support - TS00 - 3756":{"BriefDescriptionForSupport":"Module only accepting charge up to 48V. ","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@outlook.com","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048V01211190800184","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-3756","TicketStatus":"Open","TimeAndDate":"2/20/2023, 9:24:17 AM"},"Tech Support - TS00 - 37569":{"BriefDescriptionForSupport":"Generation 1 module. Only 760Wh available\ncapacity. ","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001480","Reseller":"Greenfox Agencies","ResolutionTime":"8/30/2022, 4:27:39 PM","Solution":"These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D/insufficient data.","SupportEngineerName":"Support#1","TicketNumber":"TS00-37569","TicketStatus":"Closed","TimeAndDate":"8/30/2022, 1:59:01 PM"},"Tech Support - TS00 - 37661":{"BriefDescriptionForSupport":"The module has lost some of its capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005930","Reseller":"Greenfox Agencies","ResolutionTime":"17:27:52 09/26/21","Solution":"\r\nUpdate Time 17:27:52  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-37661","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 4:48:34 PM"},"Tech Support - TS00 - 38472":{"BriefDescriptionForSupport":"Module is dead and not accepting recovery charge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWK24002570","Reseller":"Greenfox Agencies","ResolutionTime":"17:29:36 09/26/21","Solution":"\r\nUpdate Time 17:29:36  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-38472","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 10:50:00 AM"},"Tech Support - TS00 - 38615":{"BriefDescriptionForSupport":"Replaced all hardware. Unit not activating","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01049V01211190600134","Reseller":"Greenfox Agencies","ResolutionTime":"16:45:02 12/22/21","Solution":"\r\nUpdate Time 16:38:56  26/09/21\r\nsapre parts changed and troubleshoot, problem still exist, receommended to return to factory \r\nOn Progress\r\nUpdate Time 16:44:21  22/12/21\r\nremote connection not received\r\nOn Progress\r\nUpdate Time 16:45:02  22/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-38615","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 3:51:15 PM"},"Tech Support - TS00 - 38805":{"BriefDescriptionForSupport":"The module has lost capacity and has a higher than normal self discharge rate.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001716","Reseller":"Greenfox Agencies","ResolutionTime":"17:23:24 09/26/21","Solution":"\r\nUpdate Time 17:23:24  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-38805","TicketStatus":"Closed","TimeAndDate":"9/23/2021, 9:07:16 AM"},"Tech Support - TS00 - 39127":{"BriefDescriptionForSupport":"Module can not be recovered.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001033","Reseller":"Greenfox Agencies","ResolutionTime":"17:22:08 09/26/21","Solution":"\r\nUpdate Time 17:22:08  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-39127","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 8:43:21 AM"},"Tech Support - TS00 - 39308":{"BriefDescriptionForSupport":"The module has lost capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005360","Reseller":"Greenfox Agencies","ResolutionTime":"17:26:15 09/26/21","Solution":"\r\nUpdate Time 17:26:15  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-39308","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 9:04:38 AM"},"Tech Support - TS00 - 40374":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191000053","Reseller":"Greenfox Agencies","ResolutionTime":"8:48:1 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:48:1 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-40374","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 5:02:22 PM"},"Tech Support - TS00 - 4039":{"BriefDescriptionForSupport":"Generation 1. Not performing to capacity. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005780","Reseller":"","ResolutionTime":"16:45:57 12/22/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 16:45:46  22/12/21\r\nRMA processed\r\nOn Progress\r\nUpdate Time 16:45:57  22/12/21\r\n\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-4039","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 10:38:22 AM"},"Tech Support - TS00 - 40422":{"BriefDescriptionForSupport":"The module has been repaired and are now giving a memory problem message.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01211190700294","Reseller":"Greenfox Agencies","ResolutionTime":"13:34:28 02/23/22","Solution":"\r\nUpdate Time 13:34:28  23/02/22\r\nUpdate firmware, V,I,T Calibrated, LCD CST Set, Works fine\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-40422","TicketStatus":"Closed","TimeAndDate":"2/23/2022, 8:40:07 AM"},"Tech Support - TS00 - 41187":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100260","Reseller":"Greenfox Agencies","ResolutionTime":"11:32:1 25/2/2022","Solution":"null/ Date:11:32:1 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-41187","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 9:31:29 AM"},"Tech Support - TS00 - 41265":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100199","Reseller":"Greenfox Agencies","ResolutionTime":"8:49:40 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:49:40 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-41265","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 3:31:34 PM"},"Tech Support - TS00 - 41431":{"BriefDescriptionForSupport":"Performance dropped. Huge rate of self-discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100170","Reseller":"Greenfox Agencies","ResolutionTime":"17:17:20 09/26/21","Solution":"\r\nUpdate Time 17:17:20  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-41431","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 9:33:16 AM"},"Tech Support - TS00 - 41601":{"BriefDescriptionForSupport":"Module dead. Not accepting charge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"60Wh 12V","ProductSerialNo":"KWL0060062102024","Reseller":"Greenfox Agencies","ResolutionTime":"14:28:45 2/7/2022","Solution":"null/Insufficient Data Date:14:28:45 2/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-41601","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:45:54 AM"},"Tech Support - TS00 - 42399":{"BriefDescriptionForSupport":"Heena to check as module keeps on dropping below 44V","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL02048V02211200500012","Reseller":"Greenfox Agencies","ResolutionTime":"14:15:22 06/15/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-42399","TicketStatus":"Closed","TimeAndDate":"5/10/2021, 9:04:04 AM"},"Tech Support - TS00 - 42462":{"BriefDescriptionForSupport":"Unit not ordered. New","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL0101801040011","Reseller":"Greenfox Agencies","ResolutionTime":"16:48:06 12/23/21","Solution":"\r\nUpdate Time 14:34:32  09/09/21\r\nInformed Sales\r\nOn Progress\r\nUpdate Time 16:48:06  23/12/21\r\nCustomer not responded to follow up,escalated to Sales\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-42462","TicketStatus":"Closed","TimeAndDate":"9/7/2021, 4:42:30 PM"},"Tech Support - TS00 - 42657":{"BriefDescriptionForSupport":"Module need voltage and current calibration, check parameters and firmware","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit@rumia.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048V01211190800204","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-42657","TicketStatus":"Open","TimeAndDate":"2023/07/06, 09:55:33"},"Tech Support - TS00 - 42807":{"BriefDescriptionForSupport":"Brand new unit received. Need cell balancing","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"2.64kWh 48V Prismatic","ProductSerialNo":"KWL37048V01211220200009","Reseller":"Greenfox Agencies","ResolutionTime":"7:58:12 6/5/2022","Solution":"null/Charged the module and working fine after a complete cycle Date:7:58:12 6/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-42807","TicketStatus":"Closed","TimeAndDate":"6/1/2022, 10:57:45 AM"},"Tech Support - TS00 - 4302":{"BriefDescriptionForSupport":"Generation 1. Capacity loss. Swop out policy","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"No serial number","Reseller":"Greenfox Agencies","ResolutionTime":"16:48:36 12/23/21","Solution":"\r\nUpdate Time 16:35:52  24/08/21\r\n\r\nOn Progress\r\nUpdate Time 16:48:36  23/12/21\r\nno serial number\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-4302","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 4:14:25 PM"},"Tech Support - TS00 - 43128":{"BriefDescriptionForSupport":"Did firmware update, calibration and checked parameters. Set screen resolution","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048V01211190600074","Reseller":"Greenfox Agencies","ResolutionTime":"11:7:2 27/4/2022","Solution":"null/Calibrate V, set RTC  and module is working fine Date:11:7:2 27/4/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-43128","TicketStatus":"Closed","TimeAndDate":"5/27/2022, 8:51:27 AM"},"Tech Support - TS00 - 43499":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100212","Reseller":"Greenfox Agencies","ResolutionTime":"8:50:30 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:50:30 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-43499","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 3:37:18 PM"},"Tech Support - TS00 - 43590":{"BriefDescriptionForSupport":"Need firmware update to try and restore capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.com","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048V01111190200006","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:13:59 AM","Solution":"Calibrated and upgraded FW","SupportEngineerName":"Support#1","TicketNumber":"TS00-43590","TicketStatus":"Closed","TimeAndDate":"3/13/2023, 4:07:58 PM"},"Tech Support - TS00 - 43842":{"BriefDescriptionForSupport":"Generation 1 module. Capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL24004810","Reseller":"Greenfox Agencies","ResolutionTime":"14:36:10 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:14:36:10 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-43842","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:38:52 AM"},"Tech Support - TS00 - 43913":{"BriefDescriptionForSupport":"Client claims that the module has lost capacity. Need to confirm with Heena","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211190600179","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-43913","TicketStatus":"Open","TimeAndDate":"9/1/2022, 12:38:27 PM"},"Tech Support - TS00 - 44048":{"BriefDescriptionForSupport":"Performance dropped. Huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100177","Reseller":"Greenfox Agencies","ResolutionTime":"17:17:57 09/26/21","Solution":"\r\nUpdate Time 17:17:57  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-44048","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 9:44:36 AM"},"Tech Support - TS00 - 4431":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100229","Reseller":"Greenfox Agencies","ResolutionTime":"8:51:29 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:51:29 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-4431","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 5:00:41 PM"},"Tech Support - TS00 - 44593":{"BriefDescriptionForSupport":"Module has lost capacity. Only 900Wh usable capacity. Possible cell damage","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111190600092","Reseller":"Greenfox Agencies","ResolutionTime":"8/9/2022, 3:07:14 PM","Solution":"Insufficent Data","SupportEngineerName":"Support#1","TicketNumber":"TS00-44593","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:32:13 AM"},"Tech Support - TS00 - 4485":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V0711019100227","Reseller":"Greenfox Agencies","ResolutionTime":"11:8:7 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:11:8:7 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-4485","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 9:04:59 AM"},"Tech Support - TS00 - 4493":{"BriefDescriptionForSupport":"Need assistance as module is automatically switching off.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111210801206","Reseller":"Greenfox Agencies","ResolutionTime":"5/16/2023, 10:15:49 AM","Solution":"provided solution ","SupportEngineerName":"Support#1","TicketNumber":"TS00-4493","TicketStatus":"Closed","TimeAndDate":"10/28/2022, 9:38:33 AM"},"Tech Support - TS00 - 44982":{"BriefDescriptionForSupport":"Performance dropped. Huge rate of self discharge.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100079","Reseller":"Greenfox Agencies","ResolutionTime":"11:56:36 09/26/21","Solution":"\r\nUpdate Time 11:56:36  26/09/21\r\nTS00-44982\t9/13/2021 - 9:40:48 AM\nTS00-55761\t9/21/2021 - 3:01:16 PM\nDuplicate Request\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-44982","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 9:40:48 AM"},"Tech Support - TS00 - 45264":{"BriefDescriptionForSupport":"The module is dead and not reacting to a recovery charge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005360","Reseller":"Greenfox Agencies","ResolutionTime":"12:05:03 09/26/21","Solution":"\r\nUpdate Time 12:04:36  26/09/21\r\nTS00-45264\t9/13/2021 - 11:01:35 AM\nTS00-39308\t9/22/2021 - 9:04:38 AM\nDuplicate Request\r\nOpen\r\nUpdate Time 12:04:48  26/09/21\r\n\r\nOpen\r\nUpdate Time 12:05:03  26/09/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-45264","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 11:01:35 AM"},"Tech Support - TS00 - 45285":{"BriefDescriptionForSupport":"Module not switching on. All hardware replaced and hours spend on the unit with Khalid.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111181200049","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-45285","TicketStatus":"Open","TimeAndDate":"7/26/2022, 9:49:54 AM"},"Tech Support - TS00 - 45342":{"BriefDescriptionForSupport":"The module has lost capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005280","Reseller":"Greenfox Agencies","ResolutionTime":"12:03:53 09/26/21","Solution":"\r\nUpdate Time 12:03:53  26/09/21\r\nTS00-45342\t9/13/2021 - 10:56:44 AM\nTS00-58136\t9/22/2021 - 9:23:44 AM\nDuplicate Request\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-45342","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 10:56:44 AM"},"Tech Support - TS00 - 46148":{"BriefDescriptionForSupport":"New unit received. Need cell balancing","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"2.64kWh 48V Prismatic","ProductSerialNo":"KWL37048V01211220200023","Reseller":"Greenfox Agencies","ResolutionTime":"8:0:11 6/5/2022","Solution":"null/Charged the module and working fine after a complete cycle Date:8:0:11 6/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-46148","TicketStatus":"Closed","TimeAndDate":"6/1/2022, 11:05:09 AM"},"Tech Support - TS00 - 46208":{"BriefDescriptionForSupport":"Rest of serial number missing. Generation 1 module. Module not performing at capacity.","Country":"","Customername":"","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL2400????","Reseller":"","ResolutionTime":"16:48:57 12/23/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 16:48:57  23/12/21\r\nno serial number\r\nClosed","SupportEngineerName":"","TicketNumber":"TS00-46208","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 10:07:09 AM"},"Tech Support - TS00 - 46604":{"BriefDescriptionForSupport":"Memory problem, calibrations and check parameters","Country":"south africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111190800396","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:14:41 AM","Solution":"Calibrated and upgraded FW","SupportEngineerName":"Support#1","TicketNumber":"TS00-46604","TicketStatus":"Closed","TimeAndDate":"3/24/2023, 12:20:45 PM"},"Tech Support - TS00 - 46900":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191110196","Reseller":"Greenfox Agencies","ResolutionTime":"15:24:48 13/3/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated.\n\n  Date:15:24:48 13/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-46900","TicketStatus":"Closed","TimeAndDate":"4/12/2022, 4:08:37 PM"},"Tech Support - TS00 - 46931":{"BriefDescriptionForSupport":"We tried everything. The module does not accept charge.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24006320","Reseller":"Greenfox Agencies","ResolutionTime":"17:28:51 09/26/21","Solution":"\r\nUpdate Time 17:28:51  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-46931","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 10:28:54 AM"},"Tech Support - TS00 - 47360":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100205","Reseller":"Greenfox Agencies","ResolutionTime":"8:52:21 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:52:21 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-47360","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:47:50 PM"},"Tech Support - TS00 - 47396":{"BriefDescriptionForSupport":"Out of box failure. Over current on 10A charge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110200700493","Reseller":"Greenfox Agencies","ResolutionTime":"16:4:12 26/6/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D Date:16:4:12 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-47396","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:37:44 AM"},"Tech Support - TS00 - 4787":{"BriefDescriptionForSupport":"Module needs current calibration as it shows 140A on a 30A load, Goes into over current","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3550-48-B-1.7CM-SD-A-G","ProductSerialNo":"KWL01048V01111190800141","Reseller":"Greenfox Agencies","ResolutionTime":"2/28/2023, 6:21:56 PM","Solution":"calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-4787","TicketStatus":"Closed","TimeAndDate":"9/6/2022, 3:24:06 PM"},"Tech Support - TS00 - 48030":{"BriefDescriptionForSupport":"Performance dropped. Huge rate of self discharge.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100076","Reseller":"Greenfox Agencies","ResolutionTime":"11:54:57 09/26/21","Solution":"\r\nUpdate Time 11:54:57  26/09/21\r\nTS00-48030\t9/13/2021 - 9:35:19 AM\nTS00-61293\t9/21/2021 - 2:58:35 PM\nDuplicate Request\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-48030","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 9:35:19 AM"},"Tech Support - TS00 - 48973":{"BriefDescriptionForSupport":"Performance dropped. Huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100071","Reseller":"Greenfox Agencies","ResolutionTime":"11:43:04 09/26/21","Solution":"\r\nUpdate Time 11:43:04  26/09/21\r\nTS00-48973\t9/13/2021 - 9:38:48 AM\nTS00-79580\t9/21/2021 - 2:59:55 PM\nDuplicate Request\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-48973","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 9:38:48 AM"},"Tech Support - TS00 - 49148":{"BriefDescriptionForSupport":"The module has lost capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24003130","Reseller":"Greenfox Agencies","ResolutionTime":"12:03:16 09/26/21","Solution":"\r\nUpdate Time 12:03:16  26/09/21\r\nTS00-49148\t9/13/2021 - 10:26:57 AM\nTS00-64433\t9/21/2021 - 3:41:07 PM\nDuplicate Request\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-49148","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 10:26:57 AM"},"Tech Support - TS00 - 4926":{"BriefDescriptionForSupport":"Cell 20 = 0 Voltage","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01211190700345","Reseller":"Greenfox Agencies","ResolutionTime":"14:16:20 06/15/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-4926","TicketStatus":"Closed","TimeAndDate":"5/7/2021, 2:16:00 PM"},"Tech Support - TS00 - 50129":{"BriefDescriptionForSupport":"This is a warranty replacement module we received. Before installation the customer received a contact service message. The module was opened and all wiring checked and secured. Message still appears and no voltage on terminals.","Country":"","Customername":"","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"+27824466297","ProductSerialNo":"KWL01048V01211190600153","Reseller":"","ResolutionTime":"12:20:22 01/14/22","Solution":"cells 12 are zero v. cell connecting board is inside metal box. The cell connection from cell 12 joint to connector may loose or broken or fuse burned. This we fix at factory. so please send back to factory under warranty claim.","SupportEngineerName":"","TicketNumber":"TS00-50129","TicketStatus":"Closed","TimeAndDate":"20/12/2021, 07:24:06"},"Tech Support - TS00 - 50433":{"BriefDescriptionForSupport":"3V difference between LCD and terminal voltage. Calibration needed.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01111190700149","Reseller":"Greenfox Agencies","ResolutionTime":"14:51:53 09/23/21","Solution":"\r\nUpdate Time 10:56:57  09/09/21\r\nMain board changed hence serial changed.\nSerial number to change to KWL01048V01111190700149 from KWL01048V01111190800464\nold firmware KWL_48B2_v3.1_2019, \nRTC need to set, SD card error, calibration to do\nLife energy 1582.71kW\nfirmware to update, SD card triggered, RTC set, calibrated\nFirmware upgrade is not happening. ask customer to send back module like Heena confirmed earlier to send to Infusion.\r\nWaiting Customer Feedback\r\nUpdate Time 14:51:53  23/09/21\r\nask customer to send back module, will process RMA\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-50433","TicketStatus":"Closed","TimeAndDate":"9/1/2021, 4:27:54 PM"},"Tech Support - TS00 - 50722":{"BriefDescriptionForSupport":"Module needs firmware update and calibration","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01211191101002","Reseller":"Greenfox Agencies","ResolutionTime":"16:36:38 08/24/21","Solution":"\r\nUpdate Time 16:36:38  24/08/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-50722","TicketStatus":"Closed","TimeAndDate":"7/26/2021, 4:43:20 PM"},"Tech Support - TS00 - 50830":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100206","Reseller":"Greenfox Agencies","ResolutionTime":"15:25:19 13/3/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated.\n\n  Date:15:25:19 13/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-50830","TicketStatus":"Closed","TimeAndDate":"4/12/2022, 4:11:42 PM"},"Tech Support - TS00 - 51040":{"BriefDescriptionForSupport":"The module is working perfectly but de-activates its terminals automatically after 24 hours. The client manually has to activate the terminals again.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V011111210001206","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:15:18 AM","Solution":"Calibrated and upgraded FW","SupportEngineerName":"Support#1","TicketNumber":"TS00-51040","TicketStatus":"Closed","TimeAndDate":"11/14/2022, 12:28:12 PM"},"Tech Support - TS00 - 51148":{"BriefDescriptionForSupport":"Can not get voltage on the terminals. Replaced all hardware, tested all wiring and spent hours with Khalid on the module to get it working. Cant get voltage on the terminals.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211190400085","Reseller":"Greenfox Agencies","ResolutionTime":"8/31/2022, 4:25:30 PM","Solution":"resolve contact service, V & I & T Calibrated and module is working good.","SupportEngineerName":"Support#1","TicketNumber":"TS00-51148","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:24:55 AM"},"Tech Support - TS00 - 51530":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100225","Reseller":"Greenfox Agencies","ResolutionTime":"10:54:20 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:10:54:20 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-51530","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 8:54:24 AM"},"Tech Support - TS00 - 51784":{"BriefDescriptionForSupport":"Generation 1 module. Only 700Wh available capacity.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24009030","Reseller":"Greenfox Agencies","ResolutionTime":"14:39:23 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:14:39:23 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-51784","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:26:24 AM"},"Tech Support - TS00 - 51996":{"BriefDescriptionForSupport":"Do calibrations and check module parameters.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211190800373","Reseller":"Greenfox Agencies","ResolutionTime":"5/17/2023, 6:13:34 PM","Solution":"","SupportEngineerName":"Support#1","TicketNumber":"TS00-51996","TicketStatus":"Closed","TimeAndDate":"5/17/2023, 1:00:31 PM"},"Tech Support - TS00 - 52107":{"BriefDescriptionForSupport":"60% capacity loss. Generation 1 module","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001015","Reseller":"Greenfox Agencies","ResolutionTime":"14:59:0 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:14:59:0 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-52107","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:59:55 AM"},"Tech Support - TS00 - 52502":{"BriefDescriptionForSupport":"The module has lost capacity. 2.2kWh only","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001042","Reseller":"Greenfox Agencies","ResolutionTime":"11:9:2 9/2/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\n\n\n Date:11:9:2 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-52502","TicketStatus":"Closed","TimeAndDate":"3/7/2022, 3:13:41 PM"},"Tech Support - TS00 - 52637":{"BriefDescriptionForSupport":"Check calibrations and parameters","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048V01211190800184","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:15:54 AM","Solution":"Calibrated and upgraded FW","SupportEngineerName":"Support#1","TicketNumber":"TS00-52637","TicketStatus":"Closed","TimeAndDate":"3/23/2023, 8:28:02 AM"},"Tech Support - TS00 - 53121":{"BriefDescriptionForSupport":"Cell 17 cant be balanced resulting in capacity loss. Cell balancing enabled, module ran down to 27V without any load and does not accept a recovery charge.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01211191100808","Reseller":"Greenfox Agencies","ResolutionTime":"16:51:52 12/23/21","Solution":"\r\nUpdate Time 16:37:34  26/09/21\r\nRTC need to set\nHigh Voltage cell alarm\nproblem not resolved on 08-09-2021 \r\nOn Progress\r\nUpdate Time 16:51:52  23/12/21\r\nwarranty claim\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-53121","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 10:53:08 AM"},"Tech Support - TS00 - 53455":{"BriefDescriptionForSupport":"Module self discharged from 48V to 11V in 3 days. Please assist.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211200101221","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-53455","TicketStatus":"Open","TimeAndDate":"2/6/2023, 11:17:08 AM"},"Tech Support - TS00 - 53716":{"BriefDescriptionForSupport":"Voltages doesn't correspond.\nPossible cell balancing and calibration needed.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL02048V01211190600101","Reseller":"Greenfox Agencies","ResolutionTime":"13:04:22 04/29/21","Solution":"calibrated and configured","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-53716","TicketStatus":"Closed","TimeAndDate":"1/27/2021, 10:51:54 AM"},"Tech Support - TS00 - 54549":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100198","Reseller":"Greenfox Agencies","ResolutionTime":"8:53:32 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:53:32 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-54549","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:45:29 PM"},"Tech Support - TS00 - 54622":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191000046","Reseller":"Greenfox Agencies","ResolutionTime":"11:28:53 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:11:28:53 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-54622","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 9:29:19 AM"},"Tech Support - TS00 - 54762":{"BriefDescriptionForSupport":"Huge rate of self discharge - capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005590","Reseller":"Greenfox Agencies","ResolutionTime":"17:27:18 09/26/21","Solution":"\r\nUpdate Time 17:27:18  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-54762","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 2:55:17 PM"},"Tech Support - TS00 - 54849":{"BriefDescriptionForSupport":"Needs calibration and check parameters","Country":"south africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111190800387","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:16:31 AM","Solution":"Calibrated and upgraded FW","SupportEngineerName":"Support#1","TicketNumber":"TS00-54849","TicketStatus":"Closed","TimeAndDate":"3/24/2023, 1:35:46 PM"},"Tech Support - TS00 - 549":{"BriefDescriptionForSupport":"Generation 1 module. Only 750Wh available capacity.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001510","Reseller":"Greenfox Agencies","ResolutionTime":"8/30/2022, 4:28:35 PM","Solution":"These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D/insufficient data.","SupportEngineerName":"Support#1","TicketNumber":"TS00-549","TicketStatus":"Closed","TimeAndDate":"8/30/2022, 2:06:10 PM"},"Tech Support - TS00 - 55050":{"BriefDescriptionForSupport":"Capacity loss. Only 700Wh available capacity.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001062","Reseller":"Greenfox Agencies","ResolutionTime":"14:41:50 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:14:41:50 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-55050","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:32:45 AM"},"Tech Support - TS00 - 55694":{"BriefDescriptionForSupport":"New unit received. Need cell balancing","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"2.64kWh 48V Prismatic","ProductSerialNo":"KWL37048V01211220200021","Reseller":"Greenfox Agencies","ResolutionTime":"8:0:41 6/5/2022","Solution":"null/Charged the module and working fine after a complete cycle Date:8:0:41 6/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-55694","TicketStatus":"Closed","TimeAndDate":"6/1/2022, 11:03:24 AM"},"Tech Support - TS00 - 55736":{"BriefDescriptionForSupport":"Generation 1. Not performing to capacity. Swop out policy. No serial number on cap.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"No serial number","Reseller":"Greenfox Agencies","ResolutionTime":"16:53:18 12/23/21","Solution":"\r\nUpdate Time 16:38:37  24/08/21\r\n\r\nOn Progress\r\nUpdate Time 16:53:18  23/12/21\r\nno serial\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-55736","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 10:27:38 AM"},"Tech Support - TS00 - 55761":{"BriefDescriptionForSupport":"Performance dropped. Huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100079","Reseller":"Greenfox Agencies","ResolutionTime":"17:16:22 09/26/21","Solution":"\r\nUpdate Time 17:16:22  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-55761","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 3:01:16 PM"},"Tech Support - TS00 - 55857":{"BriefDescriptionForSupport":"The module has lost capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V0711091100187","Reseller":"Greenfox Agencies","ResolutionTime":"11:21:45 9/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated.\n\n\n\n Date:11:21:45 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-55857","TicketStatus":"Closed","TimeAndDate":"3/7/2022, 2:42:07 PM"},"Tech Support - TS00 - 56254":{"BriefDescriptionForSupport":"Generation 1 module that has lost capacity. 2.1kWh only","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24005420","Reseller":"Greenfox Agencies","ResolutionTime":"11:10:24 9/2/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\n\n\n Date:11:10:24 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-56254","TicketStatus":"Closed","TimeAndDate":"3/7/2022, 3:11:31 PM"},"Tech Support - TS00 - 56490":{"BriefDescriptionForSupport":"Cell 1 on unit = 0 Voltage. The supercap doesn't take charge or discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01211190700326","Reseller":"Greenfox Agencies","ResolutionTime":"10:44:35 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-56490","TicketStatus":"Closed","TimeAndDate":"4/26/2021, 2:49:28 PM"},"Tech Support - TS00 - 56827":{"BriefDescriptionForSupport":"Huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110200700492","Reseller":"Greenfox Agencies","ResolutionTime":"17:20:49 09/26/21","Solution":"\r\nUpdate Time 17:20:49  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-56827","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 3:07:27 PM"},"Tech Support - TS00 - 57741":{"BriefDescriptionForSupport":"When discharging module switches of with SOC at 11%. When charging module switches of with SOC at 88%. Not utilizing full capacity.","Country":"South Africa","Customername":"John Silver","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL02048V0111200800326","Reseller":"Greenfox Agencies","ResolutionTime":"08:55:57 07/18/21","Solution":"\r\nUpdate Time 08:55:57  18/07/21\r\nCapacity is \"OK\". Customer Confused regarding the behaviour of SOC. trained\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-57741","TicketStatus":"Closed","TimeAndDate":"7/14/2021, 9:49:59 AM"},"Tech Support - TS00 - 57887":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100183","Reseller":"Greenfox Agencies","ResolutionTime":"8:54:38 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:54:38 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-57887","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 3:32:45 PM"},"Tech Support - TS00 - 58125":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100264","Reseller":"Greenfox Agencies","ResolutionTime":"10:55:50 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:10:55:50 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-58125","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 8:56:59 AM"},"Tech Support - TS00 - 58136":{"BriefDescriptionForSupport":"The module has lost capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005280","Reseller":"Greenfox Agencies","ResolutionTime":"17:25:53 09/26/21","Solution":"\r\nUpdate Time 17:25:53  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-58136","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 9:23:44 AM"},"Tech Support - TS00 - 58175":{"BriefDescriptionForSupport":"Generation 1 module. Only 910Wh available capacity.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001440","Reseller":"Greenfox Agencies","ResolutionTime":"8/30/2022, 4:29:27 PM","Solution":"These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D/insufficient data.","SupportEngineerName":"Support#1","TicketNumber":"TS00-58175","TicketStatus":"Closed","TimeAndDate":"8/30/2022, 2:01:45 PM"},"Tech Support - TS00 - 58182":{"BriefDescriptionForSupport":"The module has a high rate of self discharge.\nThe module lost 3V in 5 hours with no load connected.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111190800450","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-58182","TicketStatus":"Open","TimeAndDate":"9/19/2022, 4:31:04 PM"},"Tech Support - TS00 - 58468":{"BriefDescriptionForSupport":"The module has been tested and only delivers 710Wh capacity. Generation 1","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL2400?080","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-58468","TicketStatus":"Open","TimeAndDate":"9/12/2022, 9:07:01 AM"},"Tech Support - TS00 - 58945":{"BriefDescriptionForSupport":"Module has a terminal high temperature message and alarm. Please assist with a session","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048V01111190200014","Reseller":"Greenfox Agencies","ResolutionTime":"2/28/2023, 6:22:41 PM","Solution":"calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-58945","TicketStatus":"Closed","TimeAndDate":"11/25/2022, 11:34:25 AM"},"Tech Support - TS00 - 59414":{"BriefDescriptionForSupport":"New unit received. Need cell balancing","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"2.64kWh 48V Prismatic","ProductSerialNo":"KWL37048V01211220200013","Reseller":"Greenfox Agencies","ResolutionTime":"8:1:58 6/5/2022","Solution":"null/Charged the module and working fine after a complete cycle Date:8:1:58 6/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-59414","TicketStatus":"Closed","TimeAndDate":"6/1/2022, 11:01:35 AM"},"Tech Support - TS00 - 59430":{"BriefDescriptionForSupport":"Module drops to low voltage from 100% SOC in 10 Minutes with 10A load. Not repairable as per Billy. ","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01111190800408","Reseller":"Greenfox Agencies","ResolutionTime":"16:54:29 12/23/21","Solution":"\r\nUpdate Time 17:11:53  26/09/21\r\nask customer to send back module like Heena confirmed earlier.\r\nOn Progress\r\nUpdate Time 16:54:29  23/12/21\r\nwrranty claim\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-59430","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 8:58:28 AM"},"Tech Support - TS00 - 59676":{"BriefDescriptionForSupport":"Capacity loss on module. Balancing is good, possible cell damage.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"6.7kWh 48V","ProductSerialNo":"KWL24003340","Reseller":"Greenfox Agencies","ResolutionTime":"16:16:43 26/6/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D Date:16:11:18 26/6/2022/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:16:16:43 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-59676","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:55:37 AM"},"Tech Support - TS00 - 5989":{"BriefDescriptionForSupport":"Module not performing to capacity.","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001803","Reseller":"","ResolutionTime":"16:55:40 12/23/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 16:55:14  23/12/21\r\nRMA wrranty claim\r\nOn Progress\r\nUpdate Time 16:55:21  23/12/21\r\nRMA wrranty claim\r\nOn Progress\r\nUpdate Time 16:55:40  23/12/21\r\nRMA wrranty claim\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-5989","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 10:29:18 AM"},"Tech Support - TS00 - 60019":{"BriefDescriptionForSupport":"The module is charging/discharging but seems to have lost capacity. Cell balancing is out.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","ProductSerialNo":"KWL24001042","Reseller":"Greenfox Agencies","ResolutionTime":"10:29:50 12/09/21","Solution":"\r\nUpdate Time 10:29:29  09/12/21\r\nThis is 3550-48-B-1.5C-M-SD-300RCB KWL2400xxxx 300A circuit breakers\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.Send RMA form to the customer and asking to return the module\r\nOpen\r\nUpdate Time 10:29:50  09/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-60019","TicketStatus":"Closed","TimeAndDate":"12/8/2021, 11:30:40 AM"},"Tech Support - TS00 - 60243":{"BriefDescriptionForSupport":"The module is discharging with a small load. Capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110200100631","Reseller":"Greenfox Agencies","ResolutionTime":"17:20:28 09/26/21","Solution":"\r\nUpdate Time 17:20:28  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-60243","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 4:52:24 PM"},"Tech Support - TS00 - 60361":{"BriefDescriptionForSupport":"Module gives over current message and needs voltage calibration","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211191101033","Reseller":"Greenfox Agencies","ResolutionTime":"8/24/2022, 10:34:00 AM","Solution":"Support for Ticket# and Serial# KWL01048V01211191101033, KWL01048v01111190800361, KWL01048v01111190800412, KWL01048v01111190800418 is closed.\nCalibrate the Voltage , Enable SD Card and Set RTC all module is working good.\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-60361","TicketStatus":"Closed","TimeAndDate":"8/22/2022, 11:30:52 AM"},"Tech Support - TS00 - 61270":{"BriefDescriptionForSupport":"Calibrations and check parameters","Country":"south africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V0121119100531","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:18:05 AM","Solution":"Calibrated and upgraded FW","SupportEngineerName":"Support#1","TicketNumber":"TS00-61270","TicketStatus":"Closed","TimeAndDate":"3/28/2023, 4:46:20 PM"},"Tech Support - TS00 - 61293":{"BriefDescriptionForSupport":"Performance dropped. Huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100076","Reseller":"Greenfox Agencies","ResolutionTime":"17:15:00 09/26/21","Solution":"\r\nUpdate Time 17:15:00  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-61293","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 2:58:35 PM"},"Tech Support - TS00 - 61465":{"BriefDescriptionForSupport":"Check parameters. Calibrations","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048V01211190700113","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-61465","TicketStatus":"Open","TimeAndDate":"5/31/2023, 12:25:32 PM"},"Tech Support - TS00 - 61466":{"BriefDescriptionForSupport":"The module is accepting charge and discharging. The module seems to have lost capacity and cell balancing is out.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","ProductSerialNo":"KWL24005420","Reseller":"Greenfox Agencies","ResolutionTime":"10:30:19 12/09/21","Solution":"\r\nUpdate Time 10:30:19  09/12/21\r\nThis is 3550-48-B-1.5C-M-SD-300RCB KWL2400xxxx 300A circuit breakers\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.Send RMA form to the customer and asking to return the module\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-61466","TicketStatus":"Closed","TimeAndDate":"12/8/2021, 11:33:10 AM"},"Tech Support - TS00 - 61952":{"BriefDescriptionForSupport":"Module needs voltage and current calibration.\nCheck parameters and firmware","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit@rumia.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048V01211190800228","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-61952","TicketStatus":"Open","TimeAndDate":"2023/07/06, 09:53:50"},"Tech Support - TS00 - 62657":{"BriefDescriptionForSupport":"Capacity test - only 1040wh available capacity. Generation 1 module.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24002930","Reseller":"Greenfox Agencies","ResolutionTime":"5/16/2023, 10:21:08 AM","Solution":"module calibrated ,checked the performance/ behavior of each  cell","SupportEngineerName":"Support#1","TicketNumber":"TS00-62657","TicketStatus":"Closed","TimeAndDate":"9/12/2022, 9:51:50 AM"},"Tech Support - TS00 - 62690":{"BriefDescriptionForSupport":"New unit received. Need cell balancing","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"2.64kWh 48V Prismatic","ProductSerialNo":"KWL37048V01211220200010","Reseller":"Greenfox Agencies","ResolutionTime":"15:4:43 2/5/2022","Solution":"null/cells are unbalanced, charge the module and cells are balanced Date:15:4:43 2/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-62690","TicketStatus":"Closed","TimeAndDate":"6/1/2022, 10:58:49 AM"},"Tech Support - TS00 - 63285":{"BriefDescriptionForSupport":"Performance dropped - Discharging by itself","Country":"","Customername":"","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100170","Reseller":"","ResolutionTime":"16:56:16 12/23/21","Solution":"Requires Module replacement. 465Wh 12V version2.0\r\nUpdate Time 16:56:16  23/12/21\r\nRMA wrranty claim\r\nClosed","SupportEngineerName":"","TicketNumber":"TS00-63285","TicketStatus":"Closed","TimeAndDate":"5/7/2021, 10:07:19 AM"},"Tech Support - TS00 - 63389":{"BriefDescriptionForSupport":"Generation 2 with anderson connectors.\nOnly 50% capacity available.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3550-48-B-1.7C-TM-SD-A-G","ProductSerialNo":"KWL01048V01111181200006","Reseller":"Greenfox Agencies","ResolutionTime":"16:49:26 1/7/2022","Solution":"null/FW update, Set RTC, Enable SD Card, V & I calibration, modules is working fine. Request a customer to do 1 full cycle at 0.5C to check the capacity  Date:16:49:26 1/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-63389","TicketStatus":"Closed","TimeAndDate":"7/27/2022, 10:39:42 AM"},"Tech Support - TS00 - 64063":{"BriefDescriptionForSupport":"Generation 1 module, Loss in available capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"NO SERIAL NUMBER","Reseller":"Greenfox Agencies","ResolutionTime":"9:1:18 28/6/2022","Solution":"null/No serial number, rejected Date:9:1:18 28/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-64063","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:40:05 AM"},"Tech Support - TS00 - 64224":{"BriefDescriptionForSupport":"The module has a huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100126","Reseller":"Greenfox Agencies","ResolutionTime":"11:57:24 09/26/21","Solution":"\r\nUpdate Time 11:57:10  26/09/21\r\nTS00-64224\t9/13/2021 - 11:04:40 AM\nTS00-26118\t9/21/2021 - 4:40:01 PM\nDuplicate Request\r\nOpen\r\nUpdate Time 11:57:24  26/09/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-64224","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 11:04:40 AM"},"Tech Support - TS00 - 64364":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100233","Reseller":"Greenfox Agencies","ResolutionTime":"8:55:42 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:55:42 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-64364","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:43:24 PM"},"Tech Support - TS00 - 64433":{"BriefDescriptionForSupport":"Capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24003130","Reseller":"Greenfox Agencies","ResolutionTime":"17:24:35 09/26/21","Solution":"\r\nUpdate Time 17:24:35  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-64433","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 3:41:07 PM"},"Tech Support - TS00 - 64898":{"BriefDescriptionForSupport":"Performance dropped. Discharging by itself","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100079","Reseller":"Greenfox Agencies","ResolutionTime":"16:56:57 12/23/21","Solution":"We have to replace the modules.\r\nUpdate Time 16:56:57  23/12/21\r\nRMA wrranty claim\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-64898","TicketStatus":"Closed","TimeAndDate":"5/7/2021, 10:16:28 AM"},"Tech Support - TS00 - 65171":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100220","Reseller":"Greenfox Agencies","ResolutionTime":"9:8:35 9/4/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:9:8:35 9/4/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-65171","TicketStatus":"Closed","TimeAndDate":"4/25/2022, 9:55:47 AM"},"Tech Support - TS00 - 65312":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100261","Reseller":"Greenfox Agencies","ResolutionTime":"8:56:56 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:56:56 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-65312","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 3:30:04 PM"},"Tech Support - TS00 - 65799":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100223","Reseller":"Greenfox Agencies","ResolutionTime":"9:9:12 9/4/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:9:9:12 9/4/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-65799","TicketStatus":"Closed","TimeAndDate":"4/25/2022, 9:58:21 AM"},"Tech Support - TS00 - 6630":{"BriefDescriptionForSupport":"Module is self discharging at a high rate and needs calibrations","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211190600239","Reseller":"Greenfox Agencies","ResolutionTime":"5/16/2023, 11:30:58 AM","Solution":"calibrated issue resolved ","SupportEngineerName":"Support#1","TicketNumber":"TS00-6630","TicketStatus":"Closed","TimeAndDate":"3/3/2023, 8:59:52 AM"},"Tech Support - TS00 - 66344":{"BriefDescriptionForSupport":"Module flashing and continuously beeping. Possible short","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111190700248","Reseller":"Greenfox Agencies","ResolutionTime":"11:25:15 11/3/2022","Solution":"null/CHECKED 5 MODULES\ncalibrate the module and check all parameters module is working fine.\n Date:11:25:15 11/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-66344","TicketStatus":"Closed","TimeAndDate":"3/31/2022, 8:22:17 PM"},"Tech Support - TS00 - 66621":{"BriefDescriptionForSupport":"Generation 1 module. 50% capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001017","Reseller":"Greenfox Agencies","ResolutionTime":"15:7:39 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:15:7:39 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-66621","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:58:34 AM"},"Tech Support - TS00 - 66636":{"BriefDescriptionForSupport":"Module need voltage and current calibration, check parameters and firmware","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit@rumia.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048V01211190800230","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-66636","TicketStatus":"Open","TimeAndDate":"2023/07/06, 09:58:18"},"Tech Support - TS00 - 66673":{"BriefDescriptionForSupport":"Huge rate of self discharge.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001009","Reseller":"Greenfox Agencies","ResolutionTime":"17:21:41 09/26/21","Solution":"\r\nUpdate Time 17:21:41  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-66673","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 9:22:24 AM"},"Tech Support - TS00 - 6668":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100246","Reseller":"Greenfox Agencies","ResolutionTime":"8:58:4 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:58:4 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-6668","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:52:51 PM"},"Tech Support - TS00 - 66790":{"BriefDescriptionForSupport":"Module has memory problem and over temperature message. Do firmware update, voltage calibration and check parameters.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048V01111190200026","Reseller":"Greenfox Agencies","ResolutionTime":"11:8:1 27/4/2022","Solution":"null/Memory card Missing, Parameters and calibration is fine\n Date:11:8:1 27/4/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-66790","TicketStatus":"Closed","TimeAndDate":"5/27/2022, 8:56:46 AM"},"Tech Support - TS00 - 66905":{"BriefDescriptionForSupport":"Memory problem, 179V on LCD screen, 47V on terminals. Module charge full alarm.","Country":"south africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL010148V01111190800352","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-66905","TicketStatus":"Open","TimeAndDate":"3/28/2023, 4:42:14 PM"},"Tech Support - TS00 - 67388":{"BriefDescriptionForSupport":"The module needs calibration and firmware updates.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01192V02111201000010","Reseller":"Greenfox Agencies","ResolutionTime":"11:25:31 10/24/21","Solution":"\r\nUpdate Time 11:25:13  24/10/21\r\nSD Card error, RTC need set\nUpdate firmware KWL_192B2_v3.35_2021, SD card enable, Sd card triggered, zero current calibration done, module enable.\r\nOpen\r\nUpdate Time 11:25:20  24/10/21\r\nSD Card error, RTC need set\nUpdate firmware KWL_192B2_v3.35_2021, SD card enable, Sd card triggered, zero current calibration done, module enable.\r\nOpen\r\nUpdate Time 11:25:31  24/10/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-67388","TicketStatus":"Closed","TimeAndDate":"10/18/2021, 9:06:25 AM"},"Tech Support - TS00 - 67460":{"BriefDescriptionForSupport":"Needs calibration and check parameters","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"6.7kWh 48V","ProductSerialNo":"KWL04048V01211210800067","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:47:36 AM","Solution":"Calibrated and upgraded FW","SupportEngineerName":"Support#1","TicketNumber":"TS00-67460","TicketStatus":"Closed","TimeAndDate":"3/22/2023, 10:03:09 AM"},"Tech Support - TS00 - 67608":{"BriefDescriptionForSupport":"Firmware update needed and check calibrations","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.co.za","MobileNo":"0824466297","ProductSerialNo":"KWL04048V01211210800067","Reseller":"Greenfox Agencies","ResolutionTime":"11:01:44 12/12/21","Solution":"\r\nUpdate Time 11:01:44  12/12/21\r\n25.Nov.2021\nKWL_48A_v3.35_2021\n49.7V 0.8A discharging cell voltages 2.5V, RTC need set\nSet date&time, Zero curretn calibration done.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-67608","TicketStatus":"Closed","TimeAndDate":"11/24/2021, 11:27:55 AM"},"Tech Support - TS00 - 67748":{"BriefDescriptionForSupport":"The module has an abnormaly high rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191200564","Reseller":"Greenfox Agencies","ResolutionTime":"17:19:23 09/26/21","Solution":"\r\nUpdate Time 17:19:23  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-67748","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 11:06:13 AM"},"Tech Support - TS00 - 67931":{"BriefDescriptionForSupport":"Generation 1 module. Capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24009160","Reseller":"Greenfox Agencies","ResolutionTime":"17:0:33 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:17:0:33 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-67931","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:44:59 AM"},"Tech Support - TS00 - 6814":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110200700654","Reseller":"Greenfox Agencies","ResolutionTime":"15:25:40 13/3/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated.\n\n  Date:15:25:40 13/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-6814","TicketStatus":"Closed","TimeAndDate":"4/12/2022, 4:14:15 PM"},"Tech Support - TS00 - 68375":{"BriefDescriptionForSupport":"No solution offered with UPS. To be returned","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01192V02111201000003","Reseller":"Greenfox Agencies","ResolutionTime":"16:57:27 12/23/21","Solution":"\r\nUpdate Time 14:32:24  09/09/21\r\nInformed Sales\r\nOn Progress\r\nUpdate Time 16:57:27  23/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-68375","TicketStatus":"Closed","TimeAndDate":"9/7/2021, 4:49:15 PM"},"Tech Support - TS00 - 68566":{"BriefDescriptionForSupport":"Generation 1 module. Only 670Wh available capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001420","Reseller":"Greenfox Agencies","ResolutionTime":"8/30/2022, 4:30:27 PM","Solution":"These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D/insufficient data.","SupportEngineerName":"Support#1","TicketNumber":"TS00-68566","TicketStatus":"Closed","TimeAndDate":"8/30/2022, 2:17:05 PM"},"Tech Support - TS00 - 68620":{"BriefDescriptionForSupport":"The module has lost capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001061","Reseller":"Greenfox Agencies","ResolutionTime":"17:23:07 09/26/21","Solution":"\r\nUpdate Time 17:23:07  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-68620","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 8:50:55 AM"},"Tech Support - TS00 - 68666":{"BriefDescriptionForSupport":"Performance dropped. Huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100077","Reseller":"Greenfox Agencies","ResolutionTime":"11:55:48 09/26/21","Solution":"\r\nUpdate Time 11:55:48  26/09/21\r\nTS00-68666\t9/13/2021 - 9:47:08 AM\nTS00-29797\t9/21/2021 - 3:05:17 PM\nDuplicate Request\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-68666","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 9:47:08 AM"},"Tech Support - TS00 - 68696":{"BriefDescriptionForSupport":"Huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100250","Reseller":"Greenfox Agencies","ResolutionTime":"17:19:00 09/26/21","Solution":"\r\nUpdate Time 17:19:00  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-68696","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 4:38:30 PM"},"Tech Support - TS00 - 68805":{"BriefDescriptionForSupport":"The module is nor repairable due to not having cell balancing","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01111190800408","Reseller":"Greenfox Agencies","ResolutionTime":"11:40:35 09/26/21","Solution":"\r\nUpdate Time 11:40:21  26/09/21\r\nTS00-27607\t9/21/2021 - 4:44:02 PM\nTS00-59430\t9/22/2021 - 8:58:28 AM\nDuplicate request\r\nOpen\r\nUpdate Time 11:40:35  26/09/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-68805","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 10:33:39 AM"},"Tech Support - TS00 - 69024":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191000061","Reseller":"Greenfox Agencies","ResolutionTime":"11:32:45 25/2/2022","Solution":"null/ Date:11:32:45 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-69024","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 9:27:50 AM"},"Tech Support - TS00 - 69196":{"BriefDescriptionForSupport":"Module is constantly switching on and off by itself. Cant activate the module. Checked all the wire connections and all connections seems good.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"2.64kWh 48V Prismatic","ProductSerialNo":"KWL37048V01211220200022","Reseller":"Greenfox Agencies","ResolutionTime":"10/4/2022, 8:02:43 PM","Solution":"Support for ticket no 69169, KWL37048V01211220200022  is closed.\nAll parameters are good, calibration is fine, module is working good.","SupportEngineerName":"Support#1","TicketNumber":"TS00-69196","TicketStatus":"Closed","TimeAndDate":"10/3/2022, 9:09:30 AM"},"Tech Support - TS00 - 69515":{"BriefDescriptionForSupport":"Unit experiences capacity loss. Confirmed by Billy de Jongh.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL04048V01211190300009","Reseller":"Greenfox Agencies","ResolutionTime":"10:44:53 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-69515","TicketStatus":"Closed","TimeAndDate":"4/26/2021, 2:32:59 PM"},"Tech Support - TS00 - 69635":{"BriefDescriptionForSupport":"Performance dropped. Discharging by itself","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100077","Reseller":"Greenfox Agencies","ResolutionTime":"16:58:10 12/23/21","Solution":"We have to replace the modules.\r\nUpdate Time 16:58:10  23/12/21\r\nprocess RMA claim\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-69635","TicketStatus":"Closed","TimeAndDate":"5/7/2021, 10:46:48 AM"},"Tech Support - TS00 - 7058":{"BriefDescriptionForSupport":"Unit to be returned not ordered. New","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL0201812060018","Reseller":"Greenfox Agencies","ResolutionTime":"17:02:34 12/23/21","Solution":"\r\nUpdate Time 14:34:55  09/09/21\r\nInformed Sales\r\nOn Progress\r\nUpdate Time 17:02:34  23/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-7058","TicketStatus":"Closed","TimeAndDate":"9/7/2021, 4:40:22 PM"},"Tech Support - TS00 - 70619":{"BriefDescriptionForSupport":"Generation 1. Not performing to capacity. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001002","Reseller":"","ResolutionTime":"17:03:57 12/23/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 17:03:38  23/12/21\r\nRMA claim processed\r\nOn Progress\r\nUpdate Time 17:03:57  23/12/21\r\nRMA claim processed\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-70619","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 10:23:55 AM"},"Tech Support - TS00 - 70671":{"BriefDescriptionForSupport":"Module shows 187.7V on LCD screen. Calibration needed.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V TM","ProductSerialNo":"KWL01048V01111190800386","Reseller":"Greenfox Agencies","ResolutionTime":"08/02/2023, 08:54:46","Solution":"Calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-70671","TicketStatus":"Closed","TimeAndDate":"12/1/2022, 8:40:04 AM"},"Tech Support - TS00 - 70704":{"BriefDescriptionForSupport":"I did a recovery charge on the module. The highest cell voltage is 2.34V but i am getting a cell over voltage alarm and the unit goes into cell balancing. The cells does need balancing. I am also getting a contact service alarm.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01211191201163","Reseller":"Greenfox Agencies","ResolutionTime":"17:05:26 12/23/21","Solution":"\r\nUpdate Time 14:03:13  21/11/21\r\nSend email and waiting for customer confirmation for remote session\r\nOpen\r\nUpdate Time 11:20:32  22/11/21\r\n\r\nWaiting Customer Feedback\r\nUpdate Time 17:05:26  23/12/21\r\nNo response from customer \r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-70704","TicketStatus":"Closed","TimeAndDate":"10/22/2021, 11:59:26 AM"},"Tech Support - TS00 - 70907":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191000060","Reseller":"Greenfox Agencies","ResolutionTime":"11:3:17 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:11:3:17 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-70907","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 9:02:12 AM"},"Tech Support - TS00 - 71007":{"BriefDescriptionForSupport":"The module had a faulty screen and cell over voltage alarm. I replaced the screen, main PCB and wire connector board. I now have a memory problem and no voltage on the terminals.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL02048V0111119090091","Reseller":"Greenfox Agencies","ResolutionTime":"17:08:23 12/23/21","Solution":"\r\nUpdate Time 14:05:18  21/11/21\r\nSend email and waiting for customer confirmation for remote session\r\nWaiting Customer Feedback\r\nUpdate Time 17:08:23  23/12/21\r\nNo response from customer \r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-71007","TicketStatus":"Closed","TimeAndDate":"11/9/2021, 9:11:10 AM"},"Tech Support - TS00 - 7103":{"BriefDescriptionForSupport":"Capacity Loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"NO SERIAL NUMBER","Reseller":"Greenfox Agencies","ResolutionTime":"17:18:07 12/23/21","Solution":"\r\nUpdate Time 13:59:50  26/09/21\r\nSerial Number is not complete\r\nAnnulled\r\nUpdate Time 17:18:07  23/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-7103","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 4:54:35 PM"},"Tech Support - TS00 - 71057":{"BriefDescriptionForSupport":"Generation 1. Not performing to capacity. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24003030","Reseller":"","ResolutionTime":"17:19:19 12/23/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 17:19:19  23/12/21\r\nRMA claim\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-71057","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 10:44:09 AM"},"Tech Support - TS00 - 71309":{"BriefDescriptionForSupport":"The module has lost capacity and have a huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24006250","Reseller":"Greenfox Agencies","ResolutionTime":"17:28:21 09/26/21","Solution":"\r\nUpdate Time 17:28:21  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-71309","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 9:38:19 AM"},"Tech Support - TS00 - 71363":{"BriefDescriptionForSupport":"Generation 1. Module not performing to capacity. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005600","Reseller":"","ResolutionTime":"17:20:52 12/23/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 17:20:32  23/12/21\r\nRMA claim\r\nOn Progress\r\nUpdate Time 17:20:52  23/12/21\r\n\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-71363","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 10:31:03 AM"},"Tech Support - TS00 - 71828":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100263","Reseller":"Greenfox Agencies","ResolutionTime":"10:53:13 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:10:53:13 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-71828","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 8:52:54 AM"},"Tech Support - TS00 - 7197":{"BriefDescriptionForSupport":"No workable solution offered as a UPS. To be returned.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL110024511794621000009","Reseller":"Greenfox Agencies","ResolutionTime":"17:21:57 12/23/21","Solution":"\r\nUpdate Time 13:33:08  09/09/21\r\nInformed sales\r\nOpen\r\nUpdate Time 13:33:23  09/09/21\r\nInformed sales\r\nOn Progress\r\nUpdate Time 17:21:57  23/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-7197","TicketStatus":"Closed","TimeAndDate":"9/8/2021, 8:24:02 AM"},"Tech Support - TS00 - 72545":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V071100232","Reseller":"Greenfox Agencies","ResolutionTime":"8:59:42 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:8:59:42 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-72545","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 3:35:09 PM"},"Tech Support - TS00 - 72722":{"BriefDescriptionForSupport":"We need to check on site whether the top and bottom end voltage values on this module is correct. we possibly need to do calibration. This will be to maximize capacity output as this is a proof of concept and can result in the install of 750 modules.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL04048V01211190600053","Reseller":"Greenfox Agencies","ResolutionTime":"13:37:57 10/24/21","Solution":"\r\nUpdate Time 13:37:57  24/10/21\r\nneed to set the telco unit voltage settings to 54V and 44V cut off. We need to run the completely autonamy of the cap to record maximum capacity. The module is fully charged but shows only 1% SOC.\nReset SOC calibration and update firmware. V, I calibration done. works ok - remotely connected on 29th Sep2021\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-72722","TicketStatus":"Closed","TimeAndDate":"9/27/2021, 2:50:54 PM"},"Tech Support - TS00 - 72811":{"BriefDescriptionForSupport":"Generation 1 Unit. Lost capacity","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001051","Reseller":"","ResolutionTime":"17:27:25 12/23/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 17:27:25  23/12/21\r\n\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-72811","TicketStatus":"Closed","TimeAndDate":"4/26/2021, 3:16:57 PM"},"Tech Support - TS00 - 72939":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100054","Reseller":"Greenfox Agencies","ResolutionTime":"15:25:59 13/3/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated.\n\n  Date:15:25:59 13/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-72939","TicketStatus":"Closed","TimeAndDate":"4/12/2022, 4:05:00 PM"},"Tech Support - TS00 - 72944":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191000018","Reseller":"Greenfox Agencies","ResolutionTime":"9:1:13 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:9:1:13 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-72944","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 3:33:54 PM"},"Tech Support - TS00 - 73106":{"BriefDescriptionForSupport":"Tested capacity, only 1kWh capacity available. Generation 1 module","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24002690","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-73106","TicketStatus":"Open","TimeAndDate":"9/12/2022, 9:46:26 AM"},"Tech Support - TS00 - 73140":{"BriefDescriptionForSupport":"Module terminals not activating.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211190600245","Reseller":"Greenfox Agencies","ResolutionTime":"9:22:58 1/3/2022","Solution":"null/update firmware check all parameters, V Calibrated and module works fine Date:9:22:58 1/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-73140","TicketStatus":"Closed","TimeAndDate":"3/31/2022, 8:23:38 PM"},"Tech Support - TS00 - 73162":{"BriefDescriptionForSupport":"Check Parameters and calibrate","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048V01211190600084","Reseller":"Greenfox Agencies","ResolutionTime":"2/28/2023, 4:14:05 PM","Solution":"Calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-73162","TicketStatus":"Closed","TimeAndDate":"2/27/2023, 11:50:59 AM"},"Tech Support - TS00 - 73319":{"BriefDescriptionForSupport":"Huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"60Wh 12V","ProductSerialNo":"KWL0060082102322","Reseller":"Greenfox Agencies","ResolutionTime":"9:5:12 5/7/2022","Solution":"null/Insufficient Data Date:9:5:12 5/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-73319","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:40:06 AM"},"Tech Support - TS00 - 73681":{"BriefDescriptionForSupport":"The module is not taking charge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24009150","Reseller":"Greenfox Agencies","ResolutionTime":"12:06:54 09/26/21","Solution":"\r\nUpdate Time 12:06:54  26/09/21\r\nTS00-73681\t9/13/2021 - 10:31:29 AM\nTS00-1010\t9/21/2021 - 4:55:57 PM\nDuplicate Request\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-73681","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 10:31:29 AM"},"Tech Support - TS00 - 73699":{"BriefDescriptionForSupport":"Module has been repaired and are in perfect condition. Memory problem message.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211191101660","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-73699","TicketStatus":"Open","TimeAndDate":"5/2/2023, 9:47:10 AM"},"Tech Support - TS00 - 73727":{"BriefDescriptionForSupport":"Generation 1 module. Capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001009","Reseller":"Greenfox Agencies","ResolutionTime":"15:10:37 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:15:10:37 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-73727","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:35:07 AM"},"Tech Support - TS00 - 73923":{"BriefDescriptionForSupport":"Check calibrations and parameters. Need to do capacity test.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"6.7kWh 48V","ProductSerialNo":"KWL04048V01211190300014","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-73923","TicketStatus":"Open","TimeAndDate":"9/19/2022, 10:07:25 AM"},"Tech Support - TS00 - 74470":{"BriefDescriptionForSupport":"Module has a terminal over temperature message. Temperature sensors are good. Possible temperature calibration needed.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V Gen 5","ProductSerialNo":"KWL42048B05211220600029","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-74470","TicketStatus":"Open","TimeAndDate":"6/12/2023, 8:29:58 AM"},"Tech Support - TS00 - 74767":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100218","Reseller":"Greenfox Agencies","ResolutionTime":"9:2:43 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:9:2:43 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-74767","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:56:38 PM"},"Tech Support - TS00 - 75674":{"BriefDescriptionForSupport":"The module does not accept charge.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005440","Reseller":"Greenfox Agencies","ResolutionTime":"17:26:34 09/26/21","Solution":"\r\nUpdate Time 17:26:34  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-75674","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 8:48:31 AM"},"Tech Support - TS00 - 75983":{"BriefDescriptionForSupport":"Generation 1 module that has lost capacity.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3550-48-A-1.7C-M-SD-A-G","ProductSerialNo":"KWL24009890","Reseller":"Greenfox Agencies","ResolutionTime":"8/11/2022, 3:30:40 PM","Solution":"Insufficient Data","SupportEngineerName":"Support#1","TicketNumber":"TS00-75983","TicketStatus":"Closed","TimeAndDate":"8/11/2022, 1:00:11 PM"},"Tech Support - TS00 - 76030":{"BriefDescriptionForSupport":"No solution offered with UPS. To be returned","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01192V02111201000004","Reseller":"Greenfox Agencies","ResolutionTime":"17:27:42 12/23/21","Solution":"\r\nUpdate Time 14:32:02  09/09/21\r\nInformed Sales\r\nOn Progress\r\nUpdate Time 17:27:42  23/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-76030","TicketStatus":"Closed","TimeAndDate":"9/7/2021, 4:50:07 PM"},"Tech Support - TS00 - 76186":{"BriefDescriptionForSupport":"Performance dropped. Discharging by itself","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100178","Reseller":"Greenfox Agencies","ResolutionTime":"17:28:42 12/23/21","Solution":"We have to replace the modules.\r\nUpdate Time 17:28:42  23/12/21\r\nRMA claim processed\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-76186","TicketStatus":"Closed","TimeAndDate":"5/7/2021, 10:18:31 AM"},"Tech Support - TS00 - 76534":{"BriefDescriptionForSupport":"New unit received. Need cell balancing","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"2.64kWh 48V Prismatic","ProductSerialNo":"KWL37048V01211220200024","Reseller":"Greenfox Agencies","ResolutionTime":"8:3:31 6/5/2022","Solution":"null/Charged the module and working fine after a complete cycle Date:8:3:31 6/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-76534","TicketStatus":"Closed","TimeAndDate":"6/1/2022, 11:15:41 AM"},"Tech Support - TS00 - 7731":{"BriefDescriptionForSupport":"Performance dropped. Discharging by itself","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100173","Reseller":"Greenfox Agencies","ResolutionTime":"17:29:14 12/23/21","Solution":"We have to replace the modules.\r\nUpdate Time 17:29:14  23/12/21\r\nRMA claim processed\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-7731","TicketStatus":"Closed","TimeAndDate":"5/7/2021, 10:48:19 AM"},"Tech Support - TS00 - 77893":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100266","Reseller":"Greenfox Agencies","ResolutionTime":"10:55:19 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:10:55:19 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-77893","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 8:49:47 AM"},"Tech Support - TS00 - 77976":{"BriefDescriptionForSupport":"The module has lost 50% capacity. To be returned to OEM.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL02048V01111200800342","Reseller":"Greenfox Agencies","ResolutionTime":"14:17:05 06/15/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-77976","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 4:01:56 PM"},"Tech Support - TS00 - 78446":{"BriefDescriptionForSupport":"Generation 1. Module not performing to capacity. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24004940","Reseller":"","ResolutionTime":"17:29:51 12/23/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 17:29:51  23/12/21\r\nRMA claim processed\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-78446","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 10:11:06 AM"},"Tech Support - TS00 - 78579":{"BriefDescriptionForSupport":"The module needs to be calibrated and needs firmware update.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01192V02111201000009","Reseller":"Greenfox Agencies","ResolutionTime":"11:26:15 10/24/21","Solution":"\r\nUpdate Time 11:26:15  24/10/21\r\nSD Card error, RTC need set\nUpdate firmware KWL_192B2_v3.35_2021, SD card enable, Sd card triggered, zero current calibration done, module enable.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-78579","TicketStatus":"Closed","TimeAndDate":"10/18/2021, 9:10:12 AM"},"Tech Support - TS00 - 78839":{"BriefDescriptionForSupport":"No solution offered with UPS. To be returned","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01192V02111201000002","Reseller":"Greenfox Agencies","ResolutionTime":"17:30:13 12/23/21","Solution":"\r\nUpdate Time 14:32:42  09/09/21\r\nInformed Sales\r\nOn Progress\r\nUpdate Time 17:30:13  23/12/21\r\nRMA claim processed\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-78839","TicketStatus":"Closed","TimeAndDate":"9/7/2021, 4:47:47 PM"},"Tech Support - TS00 - 79001":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100206","Reseller":"Greenfox Agencies","ResolutionTime":"9:3:55 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:9:3:55 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-79001","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:49:13 PM"},"Tech Support - TS00 - 79184":{"BriefDescriptionForSupport":"The module is discharging with a minor load","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110200700653","Reseller":"Greenfox Agencies","ResolutionTime":"17:21:18 09/26/21","Solution":"\r\nUpdate Time 17:21:18  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-79184","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 4:50:12 PM"},"Tech Support - TS00 - 79355":{"BriefDescriptionForSupport":"Unit not repairable. Not charging or discharging. All hardware replaced.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL02048V01111200800319","Reseller":"Greenfox Agencies","ResolutionTime":"17:32:05 12/23/21","Solution":"\r\nUpdate Time 16:41:21  26/09/21\r\nSpare parts changed and issue do not resolved. request to send back the module\r\nOn Progress\r\nUpdate Time 17:31:49  23/12/21\r\nwarranty  claim processed\r\nOn Progress\r\nUpdate Time 17:32:05  23/12/21\r\nwarranty  claim processed\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-79355","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 8:53:10 AM"},"Tech Support - TS00 - 79387":{"BriefDescriptionForSupport":"Module need voltage and current calibration, check parameters and firmware","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit@rumia.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048V01211190800196","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-79387","TicketStatus":"Open","TimeAndDate":"2023/07/06, 09:56:59"},"Tech Support - TS00 - 79580":{"BriefDescriptionForSupport":"Performance dropped. Huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100071","Reseller":"Greenfox Agencies","ResolutionTime":"17:14:42 09/26/21","Solution":"\r\nUpdate Time 17:14:42  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-79580","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 2:59:55 PM"},"Tech Support - TS00 - 80324":{"BriefDescriptionForSupport":"The module has lost capacity. Cell balancing is okay. After capacity test we only found 5.17kWh capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL04048V01211190300009","Reseller":"Greenfox Agencies","ResolutionTime":"17:32:33 12/23/21","Solution":"\r\nUpdate Time 14:12:24  21/11/21\r\nSend email and waiting for customer confirmation for remote session\r\nWaiting Customer Feedback\r\nUpdate Time 17:32:33  23/12/21\r\nno response from customer on follow up\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-80324","TicketStatus":"Closed","TimeAndDate":"10/22/2021, 10:22:02 AM"},"Tech Support - TS00 - 80372":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100265","Reseller":"Greenfox Agencies","ResolutionTime":"11:33:49 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:11:33:49 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-80372","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 9:34:34 AM"},"Tech Support - TS00 - 80586":{"BriefDescriptionForSupport":"The module has lost capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001052","Reseller":"Greenfox Agencies","ResolutionTime":"12:00:24 09/26/21","Solution":"\r\nUpdate Time 12:00:24  26/09/21\r\nTS00-80586\t9/13/2021 - 10:55:12 AM\nTS00-32890\t9/21/2021 - 4:41:04 PM\nDuplicate Request\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-80586","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 10:55:12 AM"},"Tech Support - TS00 - 80693":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100257","Reseller":"Greenfox Agencies","ResolutionTime":"9:5:48 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:9:5:48 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-80693","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:55:33 PM"},"Tech Support - TS00 - 81762":{"BriefDescriptionForSupport":"Generation 1. Module not performing to capacity. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001001","Reseller":"","ResolutionTime":"17:32:58 12/23/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 17:32:58  23/12/21\r\nRMA claim processed\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-81762","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 10:49:39 AM"},"Tech Support - TS00 - 81898":{"BriefDescriptionForSupport":"The module needs to be calibrated and firmware updated.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01192V02111201000001","Reseller":"Greenfox Agencies","ResolutionTime":"11:23:33 10/24/21","Solution":"\r\nUpdate Time 11:23:33  24/10/21\r\nSD Card error, RTC need set\nUpdate firmware KWL_192B2_v3.35_2021, SD card enable, Sd card triggered, zero current calibration done, module enable.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-81898","TicketStatus":"Closed","TimeAndDate":"10/18/2021, 9:11:39 AM"},"Tech Support - TS00 - 82195":{"BriefDescriptionForSupport":"Generation 1 module. Capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"NO SERIAL NUMBER","Reseller":"Greenfox Agencies","ResolutionTime":"9:2:23 28/6/2022","Solution":"null/No serial number, rejected Date:9:2:23 28/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-82195","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:36:51 AM"},"Tech Support - TS00 - 8254":{"BriefDescriptionForSupport":"NO workable solution offered as a UPS with high voltage supercaps. To be returned","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL1100245127946212000007","Reseller":"Greenfox Agencies","ResolutionTime":"17:33:18 12/23/21","Solution":"\r\nUpdate Time 13:35:56  09/09/21\r\nInformed Sales\r\nOn Progress\r\nUpdate Time 17:33:18  23/12/21\r\nRMA claim processed\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-8254","TicketStatus":"Closed","TimeAndDate":"9/7/2021, 4:54:42 PM"},"Tech Support - TS00 - 82939":{"BriefDescriptionForSupport":"Alarms not set, calibrate etc","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@outlook.com","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211190500149","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-82939","TicketStatus":"Open","TimeAndDate":"8/8/2023, 1:07:20 PM"},"Tech Support - TS00 - 83584":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100217","Reseller":"Greenfox Agencies","ResolutionTime":"9:10:8 9/4/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:9:10:8 9/4/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-83584","TicketStatus":"Closed","TimeAndDate":"4/25/2022, 9:59:41 AM"},"Tech Support - TS00 - 83657":{"BriefDescriptionForSupport":"Generation 1. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005570","Reseller":"","ResolutionTime":"17:33:57 12/23/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 17:33:57  23/12/21\r\nRMA claim processed\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-83657","TicketStatus":"Closed","TimeAndDate":"5/5/2021, 4:19:05 PM"},"Tech Support - TS00 - 8372":{"BriefDescriptionForSupport":"Main Board calibration issue - over current","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01211200201421","Reseller":"Greenfox Agencies","ResolutionTime":"14:17:27 06/15/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-8372","TicketStatus":"Closed","TimeAndDate":"4/26/2021, 3:01:25 PM"},"Tech Support - TS00 - 84205":{"BriefDescriptionForSupport":"Needs Firmware update and check parameters, calibrate","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@outlook.com","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111190800413","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-84205","TicketStatus":"Open","TimeAndDate":"8/8/2023, 12:54:25 PM"},"Tech Support - TS00 - 84458":{"BriefDescriptionForSupport":"Module is loosing capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"No serial Number","Reseller":"Greenfox Agencies","ResolutionTime":"17:34:17 12/23/21","Solution":"\r\nUpdate Time 13:59:27  26/09/21\r\nSerial Number is not complete\r\nOpen\r\nUpdate Time 14:00:14  26/09/21\r\n\r\nAnnulled\r\nUpdate Time 17:34:17  23/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-84458","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 9:31:11 AM"},"Tech Support - TS00 - 84591":{"BriefDescriptionForSupport":"Module needs firmware update and calibrations","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01211190600236","Reseller":"Greenfox Agencies","ResolutionTime":"16:40:29 08/24/21","Solution":"\r\nUpdate Time 16:40:29  24/08/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-84591","TicketStatus":"Closed","TimeAndDate":"7/26/2021, 4:41:38 PM"},"Tech Support - TS00 - 84653":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V0711019100230","Reseller":"Greenfox Agencies","ResolutionTime":"11:4:31 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:11:4:31 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-84653","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 9:03:47 AM"},"Tech Support - TS00 - 84972":{"BriefDescriptionForSupport":"Technaical assistave neede to calibaye and check paramers","Country":"South Africa","Customername":"Gerr","Email":"gerrit.barkhuizen@pobegroup.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048B01111190900125","Reseller":"Greenfox Agencies","ResolutionTime":"2/28/2023, 6:22:55 PM","Solution":"calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-84972","TicketStatus":"Closed","TimeAndDate":"2/6/2023, 11:27:36 AM"},"Tech Support - TS00 - 8524":{"BriefDescriptionForSupport":"The module is connected with 5 other modules. This specific module has anti theft software that is not needed. Anti theft needs to be disabled.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24003300","Reseller":"Greenfox Agencies","ResolutionTime":"17:35:09 12/23/21","Solution":"\r\nUpdate Time 17:08:52  07/10/21\r\nit was old genreation module. send software via wetransfer. module was not antitheft  alarm. but it was low voltage only. ask the customer to charge the module to same level as other 5 modules and once download software, will check further towards calibration\r\nOpen\r\nUpdate Time 17:09:05  07/10/21\r\n\r\nOn Progress\r\nUpdate Time 17:35:09  23/12/21\r\nRMA claim processed\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-8524","TicketStatus":"Closed","TimeAndDate":"9/27/2021, 11:22:07 AM"},"Tech Support - TS00 - 8546":{"BriefDescriptionForSupport":"New unit received. Need cell balancing","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"2.64kWh 48V Prismatic","ProductSerialNo":"KWL37048V01211220200034","Reseller":"Greenfox Agencies","ResolutionTime":"8:5:53 6/5/2022","Solution":"null/Charged the module and working fine after a complete cycle Date:8:5:53 6/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-8546","TicketStatus":"Closed","TimeAndDate":"6/1/2022, 11:18:21 AM"},"Tech Support - TS00 - 85510":{"BriefDescriptionForSupport":"The module can not be recovered.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005660","Reseller":"Greenfox Agencies","ResolutionTime":"17:27:35 09/26/21","Solution":"\r\nUpdate Time 17:27:35  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-85510","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 9:26:23 AM"},"Tech Support - TS00 - 85637":{"BriefDescriptionForSupport":"Generation 1 module that has lost capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001044","Reseller":"Greenfox Agencies","ResolutionTime":"15:14:3 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:15:14:3 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-85637","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:30:04 AM"},"Tech Support - TS00 - 85652":{"BriefDescriptionForSupport":"Out of box failure. Over current with 10A charge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110200700606","Reseller":"Greenfox Agencies","ResolutionTime":"14:33:6 2/7/2022","Solution":"null/Insufficient Data Date:14:33:6 2/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-85652","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:35:22 AM"},"Tech Support - TS00 - 86823":{"BriefDescriptionForSupport":"Generation 1 module. Capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24003040","Reseller":"Greenfox Agencies","ResolutionTime":"15:17:3 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:15:17:3 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-86823","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:43:47 AM"},"Tech Support - TS00 - 86965":{"BriefDescriptionForSupport":"Huge rate of self discharge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"60Wh 12V","ProductSerialNo":"KWL0060082102412","Reseller":"Greenfox Agencies","ResolutionTime":"9:5:43 5/7/2022","Solution":"null/Insufficient Data Date:9:5:43 5/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-86965","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:44:31 AM"},"Tech Support - TS00 - 87006":{"BriefDescriptionForSupport":"Module has over current alarm while not connected to anything.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V011111812000006","Reseller":"Greenfox Agencies","ResolutionTime":"2/28/2023, 6:23:25 PM","Solution":"calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-87006","TicketStatus":"Closed","TimeAndDate":"10/10/2022, 4:50:47 PM"},"Tech Support - TS00 - 87102":{"BriefDescriptionForSupport":"Huge rate of self charge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"60Wh 12V","ProductSerialNo":"KWL0060062102018","Reseller":"Greenfox Agencies","ResolutionTime":"9:7:36 5/7/2022","Solution":"null/Insufficient Data Date:9:7:36 5/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-87102","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:54:14 AM"},"Tech Support - TS00 - 87853":{"BriefDescriptionForSupport":"The module has lost capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24002750","Reseller":"Greenfox Agencies","ResolutionTime":"12:02:33 09/26/21","Solution":"\r\nUpdate Time 12:02:17  26/09/21\r\nTS00-87853\t9/13/2021 - 10:25:43 AM\nTS00-15098\t9/22/2021 - 8:40:53 AM\nDuplicate Request\r\nOpen\r\nUpdate Time 12:02:33  26/09/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-87853","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 10:25:43 AM"},"Tech Support - TS00 - 89044":{"BriefDescriptionForSupport":"The module doesnt immediately switch off when breaker is off. Shows 300V on screen and the information on the screen is sometimes available and sometimes just a blank screen but the back light stays on.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01192V02111201000012","Reseller":"Greenfox Agencies","ResolutionTime":"11:25:53 10/24/21","Solution":"\r\nUpdate Time 11:25:53  24/10/21\r\nSD Card error, RTC need set\nUpdate firmware KWL_192B2_v3.35_2021, SD card enable, Sd card triggered, zero current calibration done, module enable.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-89044","TicketStatus":"Closed","TimeAndDate":"10/18/2021, 9:08:51 AM"},"Tech Support - TS00 - 89215":{"BriefDescriptionForSupport":"Generation 1 module. Only 650Wh available capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001470","Reseller":"Greenfox Agencies","ResolutionTime":"8/30/2022, 4:32:04 PM","Solution":"These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D/insufficient data.","SupportEngineerName":"Support#1","TicketNumber":"TS00-89215","TicketStatus":"Closed","TimeAndDate":"8/30/2022, 2:03:37 PM"},"Tech Support - TS00 - 89644":{"BriefDescriptionForSupport":"Cell 13 out of balance. Tested by Heena  - balancing not rectified. ","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01211190700323","Reseller":"Greenfox Agencies","ResolutionTime":"14:18:16 06/15/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-89644","TicketStatus":"Closed","TimeAndDate":"4/26/2021, 2:59:11 PM"},"Tech Support - TS00 - 89674":{"BriefDescriptionForSupport":"Assistance needed for calibrations etc","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211191201115","Reseller":"Greenfox Agencies","ResolutionTime":"2/28/2023, 6:14:31 PM","Solution":"calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-89674","TicketStatus":"Closed","TimeAndDate":"2/6/2023, 11:22:36 AM"},"Tech Support - TS00 - 89989":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100259","Reseller":"Greenfox Agencies","ResolutionTime":"9:8:0 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:9:8:0 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-89989","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:59:01 PM"},"Tech Support - TS00 - 90069":{"BriefDescriptionForSupport":"Generation 1. Module not performing as it should. Swop out policy","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001070","Reseller":"","ResolutionTime":"17:35:39 12/23/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 17:35:39  23/12/21\r\nRMA claim processed\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-90069","TicketStatus":"Closed","TimeAndDate":"5/5/2021, 4:35:32 PM"},"Tech Support - TS00 - 90102":{"BriefDescriptionForSupport":"Check parameters and calibrate","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111190800417","Reseller":"Greenfox Agencies","ResolutionTime":"2/28/2023, 4:14:41 PM","Solution":"Calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-90102","TicketStatus":"Closed","TimeAndDate":"2/27/2023, 11:52:59 AM"},"Tech Support - TS00 - 90379":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100254","Reseller":"Greenfox Agencies","ResolutionTime":"10:56:33 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:10:56:33 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-90379","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 8:47:08 AM"},"Tech Support - TS00 - 9051":{"BriefDescriptionForSupport":"Performance dropped. Discharging by itself","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100071","Reseller":"","ResolutionTime":"17:36:18 12/23/21","Solution":"\r\nUpdate Time 17:36:18  23/12/21\r\nRMA claim processed\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-9051","TicketStatus":"Closed","TimeAndDate":"5/7/2021, 10:14:34 AM"},"Tech Support - TS00 - 90546":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100182","Reseller":"Greenfox Agencies","ResolutionTime":"9:9:34 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:9:9:34 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-90546","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:39:37 PM"},"Tech Support - TS00 - 90759":{"BriefDescriptionForSupport":"Capacity loss. Only 1.6kWh available","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24003130","Reseller":"Greenfox Agencies","ResolutionTime":"15:23:57 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:15:23:57 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-90759","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:31:26 AM"},"Tech Support - TS00 - 91129":{"BriefDescriptionForSupport":"Replaced faulty breaker and recovered the module.Module is hovering on 90V LCD voltage. Needs urgent calibration.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211190800373","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:48:20 AM","Solution":"Calibrated and upgraded FW","SupportEngineerName":"Support#1","TicketNumber":"TS00-91129","TicketStatus":"Closed","TimeAndDate":"10/10/2022, 4:20:25 PM"},"Tech Support - TS00 - 91231":{"BriefDescriptionForSupport":"Generation 1 module. Only 460Wh available capacity","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001500","Reseller":"Greenfox Agencies","ResolutionTime":"8/30/2022, 4:33:04 PM","Solution":"These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D/insufficient data.","SupportEngineerName":"Support#1","TicketNumber":"TS00-91231","TicketStatus":"Closed","TimeAndDate":"8/30/2022, 2:07:50 PM"},"Tech Support - TS00 - 91589":{"BriefDescriptionForSupport":"New unit received. Need cell balancing","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"2.64kWh 48V Prismatic","ProductSerialNo":"KWL37048V01211220200011","Reseller":"Greenfox Agencies","ResolutionTime":"14:27:56 15/5/2022","Solution":"null/Set the charger at 57V and start charging with 0.5C till the charger goes to 0A, Cell will be balanced Date:14:27:56 15/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-91589","TicketStatus":"Closed","TimeAndDate":"6/1/2022, 10:59:46 AM"},"Tech Support - TS00 - 9180":{"BriefDescriptionForSupport":"Parameters, calibrate and firmware update","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@outlook.com","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01211190600133","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-9180","TicketStatus":"Open","TimeAndDate":"8/8/2023, 1:04:30 PM"},"Tech Support - TS00 - 91870":{"BriefDescriptionForSupport":"Assistance needed as the module has 30V on the terminals when deactivated.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"6.7kWh 48V","ProductSerialNo":"KWL04048V01211190300044","Reseller":"Greenfox Agencies","ResolutionTime":"5/16/2023, 10:24:25 AM","Solution":"module calibrated ,checked the performance/ behavior of each  cell","SupportEngineerName":"Support#1","TicketNumber":"TS00-91870","TicketStatus":"Closed","TimeAndDate":"10/27/2022, 3:52:20 PM"},"Tech Support - TS00 - 9221":{"BriefDescriptionForSupport":"Generation 1 module. Only 750Wh available capacity.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001490","Reseller":"Greenfox Agencies","ResolutionTime":"8/30/2022, 4:34:04 PM","Solution":"These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D/insufficient data.","SupportEngineerName":"Support#1","TicketNumber":"TS00-9221","TicketStatus":"Closed","TimeAndDate":"8/30/2022, 1:56:48 PM"},"Tech Support - TS00 - 92319":{"BriefDescriptionForSupport":"Generation 1 module. Capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24005550","Reseller":"Greenfox Agencies","ResolutionTime":"15:27:29 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:15:27:29 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-92319","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:57:06 AM"},"Tech Support - TS00 - 92478":{"BriefDescriptionForSupport":"Module need voltage and current calibration, check parameters and firmware","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit@rumia.co.za","MobileNo":"0824466297","PartNumber":"7.1kWh 48V","ProductSerialNo":"KWL02048V01211190800188","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-92478","TicketStatus":"Open","TimeAndDate":"2023/07/06, 10:00:35"},"Tech Support - TS00 - 92516":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100210","Reseller":"Greenfox Agencies","ResolutionTime":"9:11:9 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:9:11:9 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-92516","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:42:06 PM"},"Tech Support - TS00 - 9291":{"BriefDescriptionForSupport":"Calibrations and check parameters","Country":"south africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111190800368","Reseller":"Greenfox Agencies","ResolutionTime":"4/4/2023, 10:49:57 AM","Solution":"Calibrated and upgraded FW","SupportEngineerName":"Support#1","TicketNumber":"TS00-9291","TicketStatus":"Closed","TimeAndDate":"3/28/2023, 4:47:58 PM"},"Tech Support - TS00 - 92923":{"BriefDescriptionForSupport":"New unit received. Need cell balancing","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"2.64kWh 48V Prismatic","ProductSerialNo":"KWL37048V01211220200022","Reseller":"Greenfox Agencies","ResolutionTime":"10:58:7 21/5/2022","Solution":"null/ask customer set the charger at 57V charge at  0.5C till current will be 0A, Cells will be balanced Date:10:58:7 21/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-92923","TicketStatus":"Closed","TimeAndDate":"6/1/2022, 11:04:15 AM"},"Tech Support - TS00 - 93280":{"BriefDescriptionForSupport":"The module has a high rate of self discharge.\nThe module lost 3V in 5 hours with no load connected.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL01048V01111190800450","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-93280","TicketStatus":"Open","TimeAndDate":"9/19/2022, 4:07:28 PM"},"Tech Support - TS00 - 93377":{"BriefDescriptionForSupport":"Generation 1 Unit. Lost capacity","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24006100","Reseller":"","ResolutionTime":"17:37:34 12/23/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 17:37:34  23/12/21\r\nRMA claim processed\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-93377","TicketStatus":"Closed","TimeAndDate":"4/26/2021, 3:15:49 PM"},"Tech Support - TS00 - 93391":{"BriefDescriptionForSupport":"Can not get the terminals to activate. As per Heena-return","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL02048V01211190600101","Reseller":"Greenfox Agencies","ResolutionTime":"17:39:12 12/23/21","Solution":"\r\nUpdate Time 17:12:25  26/09/21\r\nask customer to send back module like Heena confirmed earlier.\r\nOn Progress\r\nUpdate Time 17:39:12  23/12/21\r\nwarranty claim processed\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-93391","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 4:47:15 PM"},"Tech Support - TS00 - 93656":{"BriefDescriptionForSupport":"Module irrepairable","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL02048V011111200800319","Reseller":"Greenfox Agencies","ResolutionTime":"16:40:26 09/26/21","Solution":"\r\nUpdate Time 16:40:26  26/09/21\r\nTS00-93656\t9/13/2021 - 10:53:31 AM\nTS00-79355\t9/22/2021 - 8:53:10 AM\nDuplicate request\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-93656","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 10:53:31 AM"},"Tech Support - TS00 - 94124":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100262","Reseller":"Greenfox Agencies","ResolutionTime":"11:35:1 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:11:35:1 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-94124","TicketStatus":"Closed","TimeAndDate":"3/25/2022, 9:32:40 AM"},"Tech Support - TS00 - 94288":{"BriefDescriptionForSupport":"Generation 1. Module not performing as it should. Swop out policy.","Country":"","Customername":"South Africa","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001044","Reseller":"","ResolutionTime":"17:39:57 12/23/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 17:39:57  23/12/21\r\nRMA claim processed\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-94288","TicketStatus":"Closed","TimeAndDate":"5/5/2021, 4:33:34 PM"},"Tech Support - TS00 - 9440":{"BriefDescriptionForSupport":"Module not accepting charge. 0V","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"60Wh 12V","ProductSerialNo":"KWL0060082102341","Reseller":"Greenfox Agencies","ResolutionTime":"9:6:29 5/7/2022","Solution":"null/Insufficient Data Date:9:6:29 5/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-9440","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:48:49 AM"},"Tech Support - TS00 - 94514":{"BriefDescriptionForSupport":"Not switching on. Cant recover","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110191100173","Reseller":"Greenfox Agencies","ResolutionTime":"17:17:39 09/26/21","Solution":"\r\nUpdate Time 17:17:39  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-94514","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 3:38:24 PM"},"Tech Support - TS00 - 94791":{"BriefDescriptionForSupport":"The module is not performing as is should. No parts available to repair.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL07012V07110200100613","Reseller":"Greenfox Agencies","ResolutionTime":"17:20:12 09/26/21","Solution":"\r\nUpdate Time 17:20:12  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-94791","TicketStatus":"Closed","TimeAndDate":"9/23/2021, 9:15:19 AM"},"Tech Support - TS00 - 95021":{"BriefDescriptionForSupport":"No workable solution offered as a UPS. To be returned.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL110024511794621000061","Reseller":"Greenfox Agencies","ResolutionTime":"17:40:13 12/23/21","Solution":"\r\nUpdate Time 13:33:54  09/09/21\r\nInformed sales\r\nOn Progress\r\nUpdate Time 17:40:13  23/12/21\r\nRMA claim processed\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-95021","TicketStatus":"Closed","TimeAndDate":"9/8/2021, 8:22:47 AM"},"Tech Support - TS00 - 95776":{"BriefDescriptionForSupport":"Non workable solution with UPS offered. To be returned","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01192V02111201000008","Reseller":"Greenfox Agencies","ResolutionTime":"17:40:27 12/23/21","Solution":"\r\nUpdate Time 14:34:18  09/09/21\r\nInformed Sales\r\nOn Progress\r\nUpdate Time 17:40:27  23/12/21\r\nRMA claim processed\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-95776","TicketStatus":"Closed","TimeAndDate":"9/7/2021, 4:44:14 PM"},"Tech Support - TS00 - 95989":{"BriefDescriptionForSupport":"No workable solution offered as a UPS. To be returned.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL110024510794620900037","Reseller":"Greenfox Agencies","ResolutionTime":"17:10:43 12/23/21","Solution":"\r\nUpdate Time 13:35:30  09/09/21\r\nInformed Sales\r\nOn Progress\r\nUpdate Time 17:10:43  23/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-95989","TicketStatus":"Closed","TimeAndDate":"9/8/2021, 8:17:30 AM"},"Tech Support - TS00 - 96075":{"BriefDescriptionForSupport":"Generation 1 module. Capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"3.55kWh 48V","ProductSerialNo":"KWL24001031","Reseller":"Greenfox Agencies","ResolutionTime":"15:30:51 26/6/2022","Solution":"null/These model 3550-48-B-1.5C-M-SD-300RCB are of first-generation kind of modules, beyond repair and the product is discontinued by R&D. Date:15:30:51 26/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-96075","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 9:41:18 AM"},"Tech Support - TS00 - 97041":{"BriefDescriptionForSupport":"I have recovered the module and replaced the SSR. The module needs a Firmware update and calibration.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL01048V01211191100968","Reseller":"Greenfox Agencies","ResolutionTime":"17:10:22 12/23/21","Solution":"\r\nUpdate Time 14:11:56  21/11/21\r\nSend email and waiting for customer confirmation for remote session\r\nWaiting Customer Feedback\r\nUpdate Time 17:10:22  23/12/21\r\nNo response from customer for further remote session\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-97041","TicketStatus":"Closed","TimeAndDate":"10/27/2021, 3:18:02 PM"},"Tech Support - TS00 - 98038":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100214","Reseller":"Greenfox Agencies","ResolutionTime":"9:12:45 25/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:9:12:45 25/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-98038","TicketStatus":"Closed","TimeAndDate":"3/24/2022, 4:54:22 PM"},"Tech Support - TS00 - 98048":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100201","Reseller":"Greenfox Agencies","ResolutionTime":"15:26:24 13/3/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated.\n\n  Date:15:26:24 13/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-98048","TicketStatus":"Closed","TimeAndDate":"4/12/2022, 4:12:51 PM"},"Tech Support - TS00 - 98053":{"BriefDescriptionForSupport":"Need to check parameters and calibrations. Need to do capacity test.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"6.7kWh 48V","ProductSerialNo":"KWL04048V01211190300045","Reseller":"Greenfox Agencies","ResolutionTime":"9/23/2022, 5:26:02 PM","Solution":"Check all parameters and calibration, Enable SD Card, Done CHG & DCHG Test","SupportEngineerName":"Support#1","TicketNumber":"TS00-98053","TicketStatus":"Closed","TimeAndDate":"9/19/2022, 10:05:20 AM"},"Tech Support - TS00 - 98109":{"BriefDescriptionForSupport":"Unit has lost some capacity. Confirmed by Billy de Jongh","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL04048V01211190300020","Reseller":"Greenfox Agencies","ResolutionTime":"14:18:38 06/15/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-98109","TicketStatus":"Closed","TimeAndDate":"4/26/2021, 2:35:16 PM"},"Tech Support - TS00 - 98536":{"BriefDescriptionForSupport":"Out of box failure. Over current on 10A charge","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110200700608","Reseller":"Greenfox Agencies","ResolutionTime":"14:33:34 2/7/2022","Solution":"null/Insufficient Data Date:14:33:34 2/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-98536","TicketStatus":"Closed","TimeAndDate":"7/26/2022, 10:34:02 AM"},"Tech Support - TS00 - 99144":{"BriefDescriptionForSupport":"No parts available. Module discontinued","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V07110191100255","Reseller":"Greenfox Agencies","ResolutionTime":"9:10:37 9/4/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated. Date:9:10:37 9/4/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-99144","TicketStatus":"Closed","TimeAndDate":"4/25/2022, 9:57:10 AM"},"Tech Support - TS00 - 99203":{"BriefDescriptionForSupport":"Generation 1. Not performing to capacity. Swop out policy","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"Logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"No serial number","Reseller":"Greenfox Agencies","ResolutionTime":"16:47:04 12/23/21","Solution":"\r\nUpdate Time 16:41:15  24/08/21\r\n\r\nOn Progress\r\nUpdate Time 16:47:04  23/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-99203","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 4:12:59 PM"},"Tech Support - TS00 - 99408":{"BriefDescriptionForSupport":"Not charging and capacity loss","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24001057","Reseller":"Greenfox Agencies","ResolutionTime":"12:00:54 09/26/21","Solution":"\r\nUpdate Time 12:00:54  26/09/21\r\nTS00-99408\t9/13/2021 - 10:24:35 AM\nTS00-13410\t9/21/2021 - 3:39:57 PM\nDuplicate Request\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-99408","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 10:24:35 AM"},"Tech Support - TS00 - 99440":{"BriefDescriptionForSupport":"The module is dead and can not be recovered","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"logistics@greenfoxagencies.com","MobileNo":"0824466297","ProductSerialNo":"KWL24005530","Reseller":"Greenfox Agencies","ResolutionTime":"17:26:56 09/26/21","Solution":"\r\nUpdate Time 17:26:56  26/09/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-99440","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 9:05:56 AM"},"Tech Support - TS00 - 99823":{"BriefDescriptionForSupport":"The module has lost capacity. ","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"465Wh Sirius","ProductSerialNo":"KWL07012V0711091100201","Reseller":"Greenfox Agencies","ResolutionTime":"11:20:19 9/2/2022","Solution":"null/These model 465-12-B-0.9C-TM-A-G is a discontinued product with design changed, beyond repair and the product is discontinued by R&D, hence RMA is authenticated.\n\n\n\n Date:11:20:19 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-99823","TicketStatus":"Closed","TimeAndDate":"3/7/2022, 3:00:22 PM"},"Tech Support - TS00 - 99842":{"BriefDescriptionForSupport":"Module started creating smoke and melted the breakers. Busy investigating.","Country":"South Africa","Customername":"Gerrit Barkhuizen","Email":"gerrit.barkhuizen@probegroup.co.za","MobileNo":"0824466297","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V01111200800329","Reseller":"Greenfox Agencies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-99842","TicketStatus":"Open","TimeAndDate":"9/6/2022, 3:38:48 PM"}},"Haim Ptasznik":{"Tech Support - TS00 - 23429":{"BriefDescriptionForSupport":"Terminal is switching off","Country":"Australia","Customername":"Haim Ptasznik","Email":"haim@veida.com.au","MobileNo":"+61439326924","PartNumber":"KWL01048V01211191000632","ProductSerialNo":"KWL01048V01211191000632","Reseller":"Veida","ResolutionTime":"12:28:27 4/2/2022","Solution":"null/ Date:12:28:27 4/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-23429","TicketStatus":"Closed","TimeAndDate":"20/12/2021, 16:33:11"}},"Hasnain Sabir":{"Tech Support - TS00 - 11504":{"BriefDescriptionForSupport":"One of company representatives chaeked the module for warranty claim and he confirmed it. And asked me to wait for warranty claim on 16december2020 form I'm still waiting!","Country":"Pakistan","Customername":"Tesla industries","Email":"mhasnainsabir@gmail.com","MobileNo":"+923406332364","ProductSerialNo":"3550-48-B-1.7C-M-SD-A-G","Reseller":"Tesla industries","ResolutionTime":"13:57:45 02/03/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-11504","TicketStatus":"Closed","TimeAndDate":"12/29/2020, 12:27:22 PM"}},"Hassaan Azhar":{"Tech Support - TS00 - 24814":{"BriefDescriptionForSupport":"Firmware update for three modules with serial numbers and part numbers provided respectively ","Country":"","Customername":"Saudi Arabia","Email":"hassaan.azhar@sysilscorp.com","MobileNo":"00966504632237","ProductSerialNo":"KWL01048V01211191100862, KWL01048V01111190800517, KWL07012V07110191100147","Reseller":"","ResolutionTime":"17:48:08 12/22/21","Solution":"Requires Module replacement. 465Wh 12V version2.0\r\nUpdate Time 17:48:08  22/12/21\r\n\r\nClosed","SupportEngineerName":"Amber & Waseem","TicketNumber":"TS00-24814","TicketStatus":"Closed","TimeAndDate":"3/21/2021, 12:42:27 PM"}},"Hawaii Volcano Coffee":{"Tech Support - TS00 - 21630":{"BriefDescriptionForSupport":"Have contact service on screen","Country":"United States","Customername":"Scott wiles","Email":"Kato2509@gmail.com","MobileNo":"8084434960","PartNumber":"3550-48-B-1.7 C-M-SD-A-X-X-G","ProductSerialNo":"KWL01048V01211210600056","Reseller":"Super capacitor USA","ResolutionTime":"14/11/2022, 19:34:30","SupportEngineerName":"Support#1","TicketNumber":"TS00-21630","TicketStatus":"Awaiting for customer response","TimeAndDate":"8/16/2022, 7:15:26 PM"},"Tech Support - TS00 - 93356":{"BriefDescriptionForSupport":"Contact service on screen","Country":"United States","Customername":"Scott Wiles","Email":"Kato2509@gmail.com","MobileNo":"8084434960","PartNumber":"3550-48-B-1.7C-M-SD-A-X-X-G","ProductSerialNo":"KWL01048V01216210300051","Reseller":"Super capacitor LLC","ResolutionTime":"14/11/2022, 19:36:24","Solution":"advised to contact reseller","SupportEngineerName":"Support#1","TicketNumber":"TS00-93356","TicketStatus":"Closed","TimeAndDate":"8/16/2022, 7:18:48 PM"}},"Hentie Oosthuizen":{"Tech Support - TS00 - 19148":{"BriefDescriptionForSupport":"OVER CURRENT!\nI=65535.00","Country":"South Africa","Customername":"Hentie Oosthuizen","Email":"letaba@allsolar.co.za","MobileNo":"0832162063","ProductSerialNo":"KWL01048V01211191101031","Reseller":"Alpha Energy","ResolutionTime":"13:05:19 04/29/21","Solution":"calibrated and configured","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-19148","TicketStatus":"Closed","TimeAndDate":"3/19/2021, 11:49:14 AM"},"Tech Support - TS00 - 27473":{"BriefDescriptionForSupport":"Memory Problem! Alarm on Battery\nBattery not accepting Charge/ Discharge\nSD Status Error Alarm on Battery","Country":"South Africa","Customername":"Hentie Oosthuizen","Email":"letaba@allsolar.co.za","MobileNo":"0832162063","ProductSerialNo":"KWL01048V01211191201125","Reseller":"Alpha Energy","ResolutionTime":"13:07:00 04/29/21","Solution":"calibrated and configured","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-27473","TicketStatus":"Closed","TimeAndDate":"4/16/2021, 7:30:17 PM"},"Tech Support - TS00 - 90662":{"BriefDescriptionForSupport":"Cell Over Voltage\nVoltage Calibration\nBuzzer Disable","Country":"South Africa","Customername":"Hentie Oosthuizen","Email":"letaba@allsolar.co.za","MobileNo":"0832162063","ProductSerialNo":"KWL01048V01211200101331","Reseller":"Alpha Energy","ResolutionTime":"18:37:39 03/25/21","Solution":"Upgarded Firmware and Calibrated","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-90662","TicketStatus":"Closed","TimeAndDate":"3/19/2021, 12:24:30 PM"},"Tech Support - TS00 - 93658":{"BriefDescriptionForSupport":"Buzzer Disable\nVoltage Calibration","Country":"South Africa","Customername":"Hentie Oosthuizen","Email":"letaba@allsolar.co.za","MobileNo":"0832162063","ProductSerialNo":"KWL01048V01111191001055","Reseller":"Alpha Energy","ResolutionTime":"18:37:59 03/25/21","Solution":"Upgarded Firmware and Calibrated","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-93658","TicketStatus":"Closed","TimeAndDate":"3/19/2021, 12:27:58 PM"}},"Hermann Hohls":{"Tech Support - TS00 - 38389":{"BriefDescriptionForSupport":"Memory Problem. Fitted New SD card (16GB). ","Country":"South Africa","Customername":"Hermann","Email":"hermann@inductionworks.co.za","MobileNo":"+27627767148","ProductSerialNo":"KWL02048V01211190700163","Reseller":"Alpha-Energy","ResolutionTime":"08:57:56 07/18/21","Solution":"\r\nUpdate Time 08:56:55  18/07/21\r\ncalibrated and Triggered SD Card\r\nOpen\r\nUpdate Time 08:57:08  18/07/21\r\ncalibrated and Triggered SD Card\r\nOpen\r\nUpdate Time 08:57:17  18/07/21\r\ncalibrated and Triggered SD Card\r\nOpen\r\nUpdate Time 08:57:56  18/07/21\r\ncalibrated and Triggered SD Card\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-38389","TicketStatus":"Closed","TimeAndDate":"7/7/2021, 6:32:47 AM"}},"Inverex R&D KHI":{"Tech Support - TS00 - 1015":{"BriefDescriptionForSupport":"Controller issue. ","Country":"Pakistan","Customername":"Inverex Solar Energy","Email":"engumer@inverexpower.com","MobileNo":"+92-300-065604","ProductSerialNo":"INV032401052100000052","Reseller":"Inverex Solar Energy","ResolutionTime":"13:39:46 12/23/21","Solution":"\r\nUpdate Time 09:51:16  05/09/21\r\nTransfer the complaint to WRL \r\nOn Progress\r\nUpdate Time 13:39:46  23/12/21\r\nAttended by WRL Lahore\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-1015","TicketStatus":"Closed","TimeAndDate":"7/29/2021, 6:37:51 PM"},"Tech Support - TS00 - 51549":{"BriefDescriptionForSupport":"Indicator Light Issue","Country":"Pakistan","Customername":"Inverex Solar Energy","Email":"engumer@inverexpower.com","MobileNo":"+92-300-0658604","ProductSerialNo":"INV011201052100000014","Reseller":"Inverex Solar Energy","ResolutionTime":"13:40:05 12/23/21","Solution":"\r\nUpdate Time 09:51:49  05/09/21\r\nTransfer the complaint to WRL \r\nOn Progress\r\nUpdate Time 13:40:05  23/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-51549","TicketStatus":"Closed","TimeAndDate":"7/29/2021, 6:57:09 PM"},"Tech Support - TS00 - 53088":{"BriefDescriptionForSupport":"Low battery indication at no load with 12.7 Vdc","Country":"Pakistan","Customername":"Inverex Solar Energy","Email":"engumer@inverexpower.com","MobileNo":"+92-300-0658604","ProductSerialNo":"INV011201052100000051","Reseller":"Inverex Solar Energy","ResolutionTime":"13:41:29 12/23/21","Solution":"\r\nUpdate Time 09:52:15  05/09/21\r\nTransfer the complaint to WRL \r\nOn Progress\r\nUpdate Time 13:41:29  23/12/21\r\nWRL Lahore handle this\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-53088","TicketStatus":"Closed","TimeAndDate":"7/29/2021, 6:58:04 PM"}},"Invergy Service":{"Tech Support - TS00 - 99264":{"BriefDescriptionForSupport":"super capacitor not charging","Country":"india","Customername":"max hospitai","Email":"vivek.singh@invergypowersupply.com","MobileNo":"8700105713","PartNumber":"7700-48-B-1.7C-M-SD-A-X-DC-G-GEN5","ProductSerialNo":"KLW46048V05218220900036","Reseller":"Invergy  india private limited","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-99264","TicketStatus":"Open","TimeAndDate":"6/12/2023, 7:11:50 PM"},"Tech Support - TS00 - 99768":{"BriefDescriptionForSupport":"super capacitor not charging","Country":"india","Customername":"max hospitai","Email":"vivek.singh@invergypowersupply.com","MobileNo":"8700105713","PartNumber":"7700-48-B-1.7C-M-SD-A-X-DC-G-GEN5","ProductSerialNo":"KLW46048V05218220900036","Reseller":"IInvergy  india private limited","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-99768","TicketStatus":"Open","TimeAndDate":"6/12/2023, 7:10:13 PM"}},"Jess Cannon":{"Tech Support - TS00 - 50722":{"BriefDescriptionForSupport":"When we turn on utility power from the Sol-Ark 5K to Charge the KiloWattLabs unit it will alarm on overcurrent at 0.61amp","Country":"United States","Customername":"Jess Cannon","Email":"espijessc@gmail.com","MobileNo":"7198457143","PartNumber":"7100-48-B-2C-M-SD-A-X-X-G","ProductSerialNo":"KWL42028v05211220600019","Reseller":"ESPI","ResolutionTime":"10/25/2022, 2:27:04 AM","Solution":"Issue resolved","SupportEngineerName":"Support#1","TicketNumber":"TS00-50722","TicketStatus":"Closed","TimeAndDate":"10/20/2022, 6:58:33 AM"}},"Johan Otto":{"Tech Support - TS00 - 20968":{"BriefDescriptionForSupport":"Module Charge Full Error on with 48 V on screen.Calibration checked.Pls advise if login to system can be arranged for Thursday 8th April at 10 Am.Thank you Johan ","Country":"South Africa","Customername":"Johan Otto","Email":"johan@alpha-energy.co.za","MobileNo":"0791099331","ProductSerialNo":"KWL-02-048V0-2-2-1-1-20-05-00015","Reseller":"Alpha Energy","ResolutionTime":"10:40:46 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-20968","TicketStatus":"Closed","TimeAndDate":"4/6/2021, 12:23:57 PM"},"Tech Support - TS00 - 26856":{"BriefDescriptionForSupport":"Memory Problem","Country":"South Africa","Customername":"Johan otto","Email":"johan@alpha-energy.co.za","MobileNo":"0791099331","ProductSerialNo":"KWL01048V01211190600130","Reseller":"Alpha Energy","ResolutionTime":"13:07:45 04/29/21","Solution":"calibrated and configured","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-26856","TicketStatus":"Closed","TimeAndDate":"4/14/2021, 5:42:27 AM"},"Tech Support - TS00 - 71435":{"BriefDescriptionForSupport":"Supercap displaying Memory Problem","Country":"South Africa","Customername":"Hermann Hohls","Email":"johan@alpha-energy.co.za","MobileNo":"+27 62 776 7148","ProductSerialNo":"KWL-02-048V0-1-1--1-20-08-00327","Reseller":"Alpha Energy","ResolutionTime":"18:38:25 03/25/21","Solution":"Upgarded Firmware and Calibrated","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-71435","TicketStatus":"Closed","TimeAndDate":"3/2/2021, 8:38:00 AM"}},"John Jackson":{"Tech Support - TS00 - 10232":{"BriefDescriptionForSupport":"Current/Voltage calibration needed. ","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220300022, KWL40048V01211220300006","Reseller":"Starfire Renewable Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-10232","TicketStatus":"Open","TimeAndDate":"4/12/2023, 6:46:43 AM"},"Tech Support - TS00 - 10571":{"BriefDescriptionForSupport":"Parts replacement and testing","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-G","ProductSerialNo":"KWL40048V01211220300004","Reseller":"Starfire Renewable Energy","ResolutionTime":"4/4/2023, 10:51:10 AM","Solution":"TESTED","SupportEngineerName":"Support#1","TicketNumber":"TS00-10571","TicketStatus":"Closed","TimeAndDate":"3/23/2023, 6:34:02 AM"},"Tech Support - TS00 - 13899":{"BriefDescriptionForSupport":"Faulty Mainboard Replacement","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220300012","Reseller":"Starfire Renewable Energy","ResolutionTime":"4/4/2023, 10:50:22 AM","Solution":"Calibrated and upgraded FW","SupportEngineerName":"Support#1","TicketNumber":"TS00-13899","TicketStatus":"Closed","TimeAndDate":"3/29/2023, 6:45:15 AM"},"Tech Support - TS00 - 14099":{"BriefDescriptionForSupport":"Cell Over Voltage","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"3550-48-B-1.4C-M-SD-A-L-DC-19G","ProductSerialNo":"KWL01048V01211200501695","Reseller":"Starfire Renewable Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-14099","TicketStatus":"Open","TimeAndDate":"11/11/2022, 2:37:40 PM"},"Tech Support - TS00 - 15281":{"BriefDescriptionForSupport":"1. Module shutting down when turned on and when activated.\n\n2. Module abruptly charging and discharging.","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"40048V01211220300054, KWL40048V01211220400072","Reseller":"Starfire Renewable Energy","ResolutionTime":"9:0:23 24/5/2022","Solution":"null/KWL40048V01211220300054 Calibrate the module and working fine.\nKWL40048V01211220400072 Main Board is faulty. Date:9:0:23 24/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-15281","TicketStatus":"Closed","TimeAndDate":"6/14/2022, 8:03:07 AM"},"Tech Support - TS00 - 1927":{"BriefDescriptionForSupport":"Some cells in the supercap module interface showing high differences in value. Mainboard suspected faulty ","Country":"Nigeria","Customername":"Starfire Renewable Energy ","Email":"jj8810291@gmail.com","MobileNo":"+2347062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"40048V01211220300055","Reseller":"Starfire Renewable Energy ","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-1927","TicketStatus":"Open","TimeAndDate":"9/14/2022, 3:10:37 AM"},"Tech Support - TS00 - 25168":{"BriefDescriptionForSupport":"Module not powering","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220300082, KWL40048V01211220300089","Reseller":"Starfire Renewable Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-25168","TicketStatus":"Open","TimeAndDate":"4/12/2023, 6:54:13 AM"},"Tech Support - TS00 - 25588":{"BriefDescriptionForSupport":"not going of and on,over current alarm, selfdischarge ,self discharge","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220200051,KWL40048V1211220200059,KWL40048V01211220200012,KWL40048V01211220200018","Reseller":"Starfire Renewable Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-25588","TicketStatus":"Open","TimeAndDate":"11/3/2022, 8:32:43 PM"},"Tech Support - TS00 - 2683":{"BriefDescriptionForSupport":"Module not coming ON","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220300035","Reseller":"Starfire Renewable Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-2683","TicketStatus":"Open","TimeAndDate":"12/20/2022, 11:09:18 AM"},"Tech Support - TS00 - 26998":{"BriefDescriptionForSupport":"Two modules having faulty mainboard, Two modules LCD not coming up, other modules do not have wifi card bracket.","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220200002, KWL40048V01211220200019, KWL40048V01211220300066, KWL40048V01211220300047, KWL40048V01211220300063, KWL40048V01211220300060, KWL40048V01211220300053","Reseller":"Starfire Renewable Energy","ResolutionTime":"4/4/2023, 11:09:05 AM","Solution":"all tickets are  together. so, voided ticket","SupportEngineerName":"Support#1","TicketNumber":"TS00-26998","TicketStatus":"Closed","TimeAndDate":"8/5/2022, 12:40:18 PM"},"Tech Support - TS00 - 27869":{"BriefDescriptionForSupport":"Cell Issue","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220300063","Reseller":"Starfire Renewable Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-27869","TicketStatus":"Open","TimeAndDate":"10/26/2022, 9:16:13 AM"},"Tech Support - TS00 - 3247":{"BriefDescriptionForSupport":"Current Calibration needed","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"Kwl40048V01211220300066","Reseller":"Starfire Renewable Energy","ResolutionTime":"2/2/2023, 11:12:54 AM","Solution":"Calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-3247","TicketStatus":"Closed","TimeAndDate":"12/15/2022, 5:04:34 AM"},"Tech Support - TS00 - 32931":{"BriefDescriptionForSupport":"Tripping actuated breaker","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220300027 / KWL40048V01211220300031","Reseller":"Starfire Renewable Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-32931","TicketStatus":"Open","TimeAndDate":"3/29/2023, 6:37:08 AM"},"Tech Support - TS00 - 34672":{"BriefDescriptionForSupport":"Module not coming on","Country":"Nigeria","Customername":"Promise Edoh","Email":"edohpromise96@gmail.com","MobileNo":"+2347062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220300005","Reseller":"Starfire Renewable Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-34672","TicketStatus":"Open","TimeAndDate":"12/12/2022, 2:40:28 PM"},"Tech Support - TS00 - 38036":{"BriefDescriptionForSupport":"Module not powering.","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220300025 & KWL40048V01211220300033","Reseller":"Starfire Renewable Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-38036","TicketStatus":"Open","TimeAndDate":"3/29/2023, 7:03:43 AM"},"Tech Support - TS00 - 41317":{"BriefDescriptionForSupport":"LCD NOT DISPLAYING AND POPPING SOUND,NOT COMING UP,NOT COMING UP","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220200004,KWL40048V01211220200009,KWL40048V01211220400072","Reseller":"Starfire Renewable Energy","ResolutionTime":"2/2/2023, 11:31:46 AM","Solution":"replaced spare parts","SupportEngineerName":"Support#1","TicketNumber":"TS00-41317","TicketStatus":"Closed","TimeAndDate":"10/19/2022, 9:26:49 AM"},"Tech Support - TS00 - 4776":{"BriefDescriptionForSupport":"SSR of module is faulty. Module does not charge nor discharge.","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-G","ProductSerialNo":"KWL02048V01211190900252","Reseller":"Starfire Renewable Energy","ResolutionTime":"15:27:34 13/3/2022","Solution":"null/module is not charging and discharging, we are getting full voltages at terminals without activatiing the terminals\n\n  Date:15:27:34 13/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-4776","TicketStatus":"Closed","TimeAndDate":"4/13/2022, 7:58:11 AM"},"Tech Support - TS00 - 50984":{"BriefDescriptionForSupport":"Constantly tripping 125amps actuated breaker and partly displaying LCD","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220300008","Reseller":"Starfire Renewable Energy","ResolutionTime":"2/2/2023, 11:13:24 AM","Solution":"Replaced Spare parts","SupportEngineerName":"Support#1","TicketNumber":"TS00-50984","TicketStatus":"Closed","TimeAndDate":"9/15/2022, 12:35:36 PM"},"Tech Support - TS00 - 51167":{"BriefDescriptionForSupport":"Parts replacement and testing","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-G","ProductSerialNo":"KWL40048V01211220300002","Reseller":"Starfire Renewable Energy","ResolutionTime":"4/4/2023, 10:52:31 AM","Solution":"TESTED","SupportEngineerName":"Support#1","TicketNumber":"TS00-51167","TicketStatus":"Closed","TimeAndDate":"3/23/2023, 6:18:35 AM"},"Tech Support - TS00 - 51713":{"BriefDescriptionForSupport":"Part replacement and testing","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-G","ProductSerialNo":"KWL40048V01211220300019","Reseller":"Starfire Renewable Energy","ResolutionTime":"4/4/2023, 10:53:52 AM","Solution":"TESTED","SupportEngineerName":"Support#1","TicketNumber":"TS00-51713","TicketStatus":"Closed","TimeAndDate":"3/23/2023, 6:37:25 AM"},"Tech Support - TS00 - 52697":{"BriefDescriptionForSupport":"Configuration of new batch of modules and troubleshooting of other modules with failure/fault/alarm","Country":"Nigeria","Customername":"Starfire Renewable Energy ","Email":"jj8810291@gmail.com","MobileNo":"+2347062372285","PartNumber":"New batch of modules Configuration and troubleshooting","ProductSerialNo":"New batch of modules Configuration and troubleshooting ","Reseller":"Starfire Renewable Energy ","ResolutionTime":"11:12:29 25/4/2022","Solution":"null/configure the Dry Contact Value of new batch modules Date:11:12:29 25/4/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-52697","TicketStatus":"Closed","TimeAndDate":"5/11/2022, 12:09:38 AM"},"Tech Support - TS00 - 56699":{"BriefDescriptionForSupport":"Faulty mainboard replacement","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220300015","Reseller":"Starfire Renewable Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-56699","TicketStatus":"Open","TimeAndDate":"3/29/2023, 6:48:28 AM"},"Tech Support - TS00 - 57037":{"BriefDescriptionForSupport":"Module showing shutting down on it display when turned on","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220300056","Reseller":"Starfire Renewable Energy","ResolutionTime":"17:11:42 1/6/2022","Solution":"null/ticket#87010 is already open for the same serial number KWL40048V01211220300056, with same issue, closing this ticket Date:17:11:42 1/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-57037","TicketStatus":"Closed","TimeAndDate":"7/1/2022, 1:47:36 PM"},"Tech Support - TS00 - 57858":{"BriefDescriptionForSupport":"Supercap module smelling internal burnt and actuated breaker tripping in the other supercap module","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220200082 / KWL40048V1211220200089","Reseller":"Starfire Renewable Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-57858","TicketStatus":"Open","TimeAndDate":"11/16/2022, 10:21:56 PM"},"Tech Support - TS00 - 61572":{"BriefDescriptionForSupport":"Tripping actuated breaker, Zero current reading error","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220300139, KWL40048V01211220300141","Reseller":"Starfire Renewable Energy","ResolutionTime":"2/2/2023, 11:14:01 AM","Solution":"Replaced Spare parts","SupportEngineerName":"Support#1","TicketNumber":"TS00-61572","TicketStatus":"Closed","TimeAndDate":"10/17/2022, 10:16:14 AM"},"Tech Support - TS00 - 63294":{"BriefDescriptionForSupport":"Supercap module not coming on","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220200060 / KWL40048V1211220200062","Reseller":"Starfire Renewable Energy","ResolutionTime":"2/2/2023, 11:15:05 AM","Solution":"Replaced Spare parts","SupportEngineerName":"Support#1","TicketNumber":"TS00-63294","TicketStatus":"Closed","TimeAndDate":"11/16/2022, 10:19:41 PM"},"Tech Support - TS00 - 63878":{"BriefDescriptionForSupport":"Mainboard configuration","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V05216220600129","Reseller":"Starfire Renewable Energy","ResolutionTime":"2/2/2023, 11:15:43 AM","Solution":"Configured","SupportEngineerName":"Support#1","TicketNumber":"TS00-63878","TicketStatus":"Closed","TimeAndDate":"12/16/2022, 10:38:00 AM"},"Tech Support - TS00 - 64518":{"BriefDescriptionForSupport":"SSR replacement and testing","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL0248V01211211000300","Reseller":"Starfire Renewable Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-64518","TicketStatus":"Open","TimeAndDate":"3/23/2023, 6:12:53 AM"},"Tech Support - TS00 - 65266":{"BriefDescriptionForSupport":"Part replacement and testing","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-G","ProductSerialNo":"KWL40048V01211220300063","Reseller":"Starfire Renewable Energy","ResolutionTime":"4/4/2023, 10:54:41 AM","Solution":"TESTED","SupportEngineerName":"Support#1","TicketNumber":"TS00-65266","TicketStatus":"Closed","TimeAndDate":"3/23/2023, 6:38:51 AM"},"Tech Support - TS00 - 65636":{"BriefDescriptionForSupport":"Both modules on site popping different alarms at times: Temperature alarm, terminal alarm, over current alarm","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220200090 / KWL40048V1211220200091","Reseller":"Starfire Renewable Energy","ResolutionTime":"2/2/2023, 11:17:30 AM","Solution":"upgraded Firmware","SupportEngineerName":"Support#1","TicketNumber":"TS00-65636","TicketStatus":"Closed","TimeAndDate":"10/20/2022, 9:05:44 AM"},"Tech Support - TS00 - 65830":{"BriefDescriptionForSupport":"Part replacement and testing","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-G","ProductSerialNo":"KWL40048V01211220300072","Reseller":"Starfire Renewable Energy","ResolutionTime":"4/4/2023, 10:55:04 AM","Solution":"TESTED","SupportEngineerName":"Support#1","TicketNumber":"TS00-65830","TicketStatus":"Closed","TimeAndDate":"3/23/2023, 6:40:18 AM"},"Tech Support - TS00 - 67446":{"BriefDescriptionForSupport":"Parts replacement and testing","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-G","ProductSerialNo":"KWL40048V01211220300009","Reseller":"Starfire Renewable Energy","ResolutionTime":"4/4/2023, 10:55:47 AM","Solution":"TESTED","SupportEngineerName":"Support#1","TicketNumber":"TS00-67446","TicketStatus":"Closed","TimeAndDate":"3/23/2023, 6:35:53 AM"},"Tech Support - TS00 - 69004":{"BriefDescriptionForSupport":"Burnt SSR, SSR disconnected, 125amps actuated circuit breaker installed as replacement for 63amps circuit breaker, Firmware upgrade needed.","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048v01211220200008, KWL40048v01211220200017","Reseller":"Starfire Renewable Energy","ResolutionTime":"2/2/2023, 11:16:56 AM","Solution":"removed SSR, upgraded Firmware","SupportEngineerName":"Support#1","TicketNumber":"TS00-69004","TicketStatus":"Closed","TimeAndDate":"10/14/2022, 9:43:56 AM"},"Tech Support - TS00 - 70653":{"BriefDescriptionForSupport":"Mainboard Testing and replacement","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-G","ProductSerialNo":"KWL40048V01211220300050, KWL40048V01211220300084","Reseller":"Starfire Renewable Energy","ResolutionTime":"4/4/2023, 10:56:40 AM","Solution":"TESTED AND Replaced","SupportEngineerName":"Support#1","TicketNumber":"TS00-70653","TicketStatus":"Closed","TimeAndDate":"3/23/2023, 6:16:20 AM"},"Tech Support - TS00 - 74656":{"BriefDescriptionForSupport":"4 modules have tripping breaker issues, 2 modules not coming ON, 1 module showing CONTACT SERVICE/CELL CHARGE TOO LOW","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220400088, KWL40048V01211220300065, KWL40048V01211220300052, KWL40048V01211220300062, KWL40048V01211220300046, KWL40048V01211220200013, KWL40048V01211220300060","Reseller":"Starfire Renewable Energy","ResolutionTime":"2/2/2023, 11:18:29 AM","Solution":"Replaced Spare Parts and upgraded Firmware","SupportEngineerName":"Support#1","TicketNumber":"TS00-74656","TicketStatus":"Closed","TimeAndDate":"7/1/2022, 1:36:17 PM"},"Tech Support - TS00 - 76732":{"BriefDescriptionForSupport":"Current calibration needed","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"Kwl40048V01211220300047","Reseller":"Starfire Renewable Energy","ResolutionTime":"2/2/2023, 11:21:07 AM","Solution":"Calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-76732","TicketStatus":"Closed","TimeAndDate":"12/15/2022, 5:05:50 AM"},"Tech Support - TS00 - 77029":{"BriefDescriptionForSupport":"Tripping actuated breaker","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220300007/ KWL40048V01211220300011","Reseller":"Starfire Renewable Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-77029","TicketStatus":"Open","TimeAndDate":"3/29/2023, 6:52:12 AM"},"Tech Support - TS00 - 84095":{"BriefDescriptionForSupport":"Module configuration needed, at 47vdc the signal starts the gen, after 10mins, the signal is withdrawn.","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL02048V01211 220200013","Reseller":"Starfire Renewable Energy","ResolutionTime":"15:57:50 22/3/2022","Solution":"null/set DC and checked parameter module is working fine Date:15:57:50 22/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-84095","TicketStatus":"Closed","TimeAndDate":"4/22/2022, 4:33:12 AM"},"Tech Support - TS00 - 85151":{"BriefDescriptionForSupport":"No voltage at Supercap Module terminal","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL02048V01211211000308","Reseller":"Starfire Renewable Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-85151","TicketStatus":"Open","TimeAndDate":"2/7/2023, 12:18:06 PM"},"Tech Support - TS00 - 87010":{"BriefDescriptionForSupport":"Module displaying shutting down when turned ON, module not activating","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220300056","Reseller":"Starfire Renewable Energy","ResolutionTime":"8/22/2022, 8:57:53 AM","Solution":"Fix the Module and module is working fine ","SupportEngineerName":"Support#1","TicketNumber":"TS00-87010","TicketStatus":"Closed","TimeAndDate":"7/1/2022, 2:09:22 PM"},"Tech Support - TS00 - 89964":{"BriefDescriptionForSupport":"Cell voltage difference","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220300014","Reseller":"Starfire Renewable Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-89964","TicketStatus":"Open","TimeAndDate":"3/29/2023, 7:01:09 AM"},"Tech Support - TS00 - 89972":{"BriefDescriptionForSupport":"Over current alarm","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL02048V01211211000307, ","Reseller":"Starfire Renewable Energy","ResolutionTime":"2/2/2023, 11:21:19 AM","Solution":"Calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-89972","TicketStatus":"Closed","TimeAndDate":"11/11/2022, 2:35:48 PM"},"Tech Support - TS00 - 93478":{"BriefDescriptionForSupport":"Supercap not charging upto HVD","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V1211220200016","Reseller":"Starfire Renewable Energy","ResolutionTime":"2/2/2023, 11:22:00 AM","Solution":"Calibrated","SupportEngineerName":"Support#1","TicketNumber":"TS00-93478","TicketStatus":"Closed","TimeAndDate":"12/5/2022, 10:55:51 AM"},"Tech Support - TS00 - 97467":{"BriefDescriptionForSupport":"To increase start up voltage/ On voltage, as site load goes off on power before Generator starts up.","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"jj8810291@gmail.com","MobileNo":"07062372285","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL40048V01211220200032, KWL40048V01211220200034, KWL40048V01211220200039, KWL40048V01211220200023,","Reseller":"Starfire Renewable Energy","ResolutionTime":"13:7:10 28/3/2022","Solution":"null/Configure Dry Contact Settings 48vdc and 55vdc. Date:13:7:10 28/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-97467","TicketStatus":"Closed","TimeAndDate":"4/24/2022, 11:00:49 PM"}},"John Stewart Doherty":{"Tech Support - TS00 - 18938":{"BriefDescriptionForSupport":"Went into alarm with a message on the LCD screen Contact service ","Country":"New Zealand ","Customername":"David Pugh","Email":"david.pugh.work@gmail.com","MobileNo":"+64 27 497 8167","ProductSerialNo":"KWL01048V01211200101382","Reseller":"Greenfox Agencies NZ Ltd","ResolutionTime":"13:43:51 12/23/21","Solution":"\r\nUpdate Time 12:02:46  24/10/21\r\nwent into alarm with the message on the LCD being \"Contact Service\"\narranged for remote session with client on 25/10/2021\r\nOn Progress\r\nUpdate Time 13:43:51  23/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-18938","TicketStatus":"Closed","TimeAndDate":"10/14/2021, 10:37:36 PM"},"Tech Support - TS00 - 69268":{"BriefDescriptionForSupport":"Failed completely and in recovery mode the terminal voltage is 14.3V","Country":"New Zealand ","Customername":"David Pugh","Email":"david.pugh.work@gmail.com","MobileNo":"+64 27 497 8167 ","ProductSerialNo":"KWL01048V01211200101379","Reseller":"Greenfox Agencies NZ Ltd","ResolutionTime":"14:25:41 12/09/21","Solution":"\r\nUpdate Time 12:06:22  24/10/21\r\ncustomer recovered using 48V power supply and charged at a charge current of 0.5 Amp.  Customer had balanced the cells and it is working normally as as part of the four parallel modules.\narranged for remote session with client on 25/10/2021\r\nOpen\r\nUpdate Time 12:06:32  24/10/21\r\n\r\nOn Progress\r\nUpdate Time 14:25:41  09/12/21\r\n31 Oct 2021\nupdate with KWL_48A_v3.35_2021\n379 is powered up by not connected to any load as it went straight into alarm reading 500+ Amps\nCalibrated current. works ok\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-69268","TicketStatus":"Closed","TimeAndDate":"10/14/2021, 10:35:04 PM"}},"Joshua Balogun":{"Tech Support - TS00 - 24490":{"BriefDescriptionForSupport":"After-sales Technical Support","Country":"Nigeria","Customername":"Joshua Balogun","Email":"joshua@vsolaris.com","MobileNo":"+234 813 202 4492","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200101272","Reseller":"Virtuitis Solaris","ResolutionTime":"8/22/2022, 9:02:40 AM","Solution":"Customer change the inverter setting and successfully done one complete cycle.","SupportEngineerName":"Support#1","TicketNumber":"TS00-24490","TicketStatus":"Closed","TimeAndDate":"09/06/2022, 08:38:51"}},"Juan de Beer":{"Tech Support - TS00 - 75791":{"BriefDescriptionForSupport":"Operating at 20% of the performance of my other similar spec module.","Country":"South Africa","Customername":"Juan","Email":"juandebeer555@yahoo.co.uk","MobileNo":"+27812712550","PartNumber":"3550-48-B-1.7C-TM-SD-A-G","ProductSerialNo":"KWL01048V01111190800332","Reseller":"Solar Shop","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-75791","TicketStatus":"Open","TimeAndDate":"10/16/2023, 10:08:18 AM"}},"Khalid Aziz":{"Tech Support - TS00 - 211":{"BriefDescriptionForSupport":"xxxx","Country":"xxxxxxx","Customername":"khalid","Email":"khalid.aziz25@gmail.com","MobileNo":"xxxx","PartNumber":"xxxxx","ProductSerialNo":"xxxxx","Reseller":"xxxx","ResolutionTime":"8/22/2022, 5:09:28 PM","Solution":"","SupportEngineerName":"Support#1","TicketNumber":"TS00-211","TicketStatus":"Closed","TimeAndDate":"8/22/2022, 5:03:54 PM"},"Tech Support - TS00 - 89300":{"BriefDescriptionForSupport":"ioo9","Country":"xxxxxxx","Customername":"khalid","Email":"khalid.aziz25@gmail.com","MobileNo":"xxxx","PartNumber":"xxxxx","ProductSerialNo":"xxxxx","Reseller":"xxxx","ResolutionTime":"9/8/2022, 12:31:00 AM","Solution":"","SupportEngineerName":"Support#1","TicketNumber":"TS00-89300","TicketStatus":"Closed","TimeAndDate":"9/6/2022, 11:13:59 AM"}},"Leif Svantesson":{"Tech Support - TS00 - 26725":{"BriefDescriptionForSupport":"We have recieved sparepart display that has different pinout that original, how should we install these?","Country":"Sverige","Customername":"Leif Svantesson","Email":"leif.svantesson@medsolen.se","MobileNo":"+46767830362","ProductSerialNo":"KWL01048V01211190700304 ","Reseller":"Solenergi & Teknik i Åmål AB","ResolutionTime":"17:35:52 02/22/22","Solution":"\r\nUpdate Time 17:35:52  22/02/22\r\nNeed to send LCD cable and LCD Power cable.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-26725","TicketStatus":"Closed","TimeAndDate":"2022-02-22 13:39:46"},"Tech Support - TS00 - 3138":{"BriefDescriptionForSupport":"The display has been broken during ligtning.\nThe Unit seems to functioning but not the display","Country":"Sverige","Customername":"MSB ","Email":"leif.svantesson@medsolen.se","MobileNo":"+46767830362","ProductSerialNo":"KWL01048V01211190700307","Reseller":"Solenergi & Teknik i Åmål AB","ResolutionTime":"16:47:34 08/24/21","Solution":"\r\nUpdate Time 16:47:34  24/08/21\r\nLCD display replaced not Under Warranty\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-3138","TicketStatus":"Closed","TimeAndDate":"2021-08-09 10:44:24"},"Tech Support - TS00 - 3143":{"BriefDescriptionForSupport":"We have recieved sparepart display that has different pinout that original, how should we install these?","Country":"Sverige","Customername":"Leif Svantesson","Email":"leif.svantesson@medsolen.se","MobileNo":"+46767830362","ProductSerialNo":"KWL01048V01211190700309","Reseller":"Solenergi & Teknik i Åmål AB","ResolutionTime":"17:35:34 02/22/22","Solution":"\r\nUpdate Time 17:35:34  22/02/22\r\nNeed to send LCD cable and LCD Power cable.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-3143","TicketStatus":"Closed","TimeAndDate":"2022-02-22 13:40:31"},"Tech Support - TS00 - 33341":{"BriefDescriptionForSupport":"The display has been broken during ligtning.\nThe Unit seems to functioning but not the display","Country":"Sverige","Customername":"MSB ","Email":"leif.svantesson@medsolen.se","MobileNo":"+46767830362","ProductSerialNo":"KWL01048V01211190700304","Reseller":"Solenergi & Teknik i Åmål AB","ResolutionTime":"16:48:56 08/24/21","Solution":"\r\nUpdate Time 16:48:32  24/08/21\r\nLCD display replaced not Under Warranty\r\nOpen\r\nUpdate Time 16:48:56  24/08/21\r\nLCD display replaced not Under Warranty\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-33341","TicketStatus":"Closed","TimeAndDate":"2021-08-09 10:45:16"},"Tech Support - TS00 - 40116":{"BriefDescriptionForSupport":"The display has been broken during ligtning.\nThe Unit seems to functioning but not the display","Country":"Sverige","Customername":"MSB ","Email":"leif.svantesson@medsolen.se","MobileNo":"+46767830362","ProductSerialNo":"KWL01048V01211190700308","Reseller":"Solenergi & Teknik i Åmål AB","ResolutionTime":"16:49:20 08/24/21","Solution":"\r\nUpdate Time 16:49:20  24/08/21\r\nLCD display replaced not Under Warranty\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-40116","TicketStatus":"Closed","TimeAndDate":"2021-08-09 10:46:03"},"Tech Support - TS00 - 51827":{"BriefDescriptionForSupport":"We have recieved sparepart display that has different pinout that original, how should we install these?","Country":"Sverige","Customername":"Leif Svantesson","Email":"leif.svantesson@medsolen.se","MobileNo":"+46767830362","ProductSerialNo":"KWL01048V01211190700292","Reseller":"Solenergi & Teknik i Åmål AB","ResolutionTime":"17:35:17 02/22/22","Solution":"\r\nUpdate Time 17:35:17  22/02/22\r\nNeed to send LCD cable and LCD Power cable.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-51827","TicketStatus":"Closed","TimeAndDate":"2022-02-22 13:38:17"},"Tech Support - TS00 - 52047":{"BriefDescriptionForSupport":"The display has been broken during ligtning.\nThe Unit seems to functioning but not the display","Country":"Sverige","Customername":"MSB ","Email":"leif.svantesson@medsolen.se","MobileNo":"+46767830362","ProductSerialNo":"KWL01048V01211190700310","Reseller":"Solenergi & Teknik i Åmål AB","ResolutionTime":"16:49:43 08/24/21","Solution":"\r\nUpdate Time 16:49:43  24/08/21\r\nLCD display replaced not Under Warranty\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-52047","TicketStatus":"Closed","TimeAndDate":"2021-08-09 10:47:14"},"Tech Support - TS00 - 52223":{"BriefDescriptionForSupport":"We have recieved sparepart display that has different pinout that original, how should we install these?","Country":"Sverige","Customername":"Leif Svantesson","Email":"leif.svantesson@medsolen.se","MobileNo":"+46767830362","ProductSerialNo":"KWL01048V01211190700308","Reseller":"Solenergi & Teknik i Åmål AB","ResolutionTime":"17:34:58 02/22/22","Solution":"\r\nUpdate Time 17:34:58  22/02/22\r\nNeed to send LCD cable and LCD Power cable.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-52223","TicketStatus":"Closed","TimeAndDate":"2022-02-22 13:40:09"},"Tech Support - TS00 - 56085":{"BriefDescriptionForSupport":"The display has been broken during ligtning.\nThe Unit seems to functioning but not the display","Country":"Sverige","Customername":"MSB ","Email":"leif.svantesson@medsolen.se","MobileNo":"+46767830362","ProductSerialNo":"KWL01048V01211190700292","Reseller":"Solenergi & Teknik i Åmål AB","ResolutionTime":"16:50:06 08/24/21","Solution":"\r\nUpdate Time 16:50:06  24/08/21\r\nLCD display replaced not Under Warranty\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-56085","TicketStatus":"Closed","TimeAndDate":"2021-08-09 10:43:21"},"Tech Support - TS00 - 62713":{"BriefDescriptionForSupport":"The display has been broken during ligtning.\nThe Unit seems to functioning but not the display","Country":"Sverige","Customername":"MSB ","Email":"leif.svantesson@medsolen.se","MobileNo":"+46767830362","ProductSerialNo":"KWL01048V01211190700309","Reseller":"Solenergi & Teknik i Åmål AB","ResolutionTime":"16:50:31 08/24/21","Solution":"\r\nUpdate Time 16:50:31  24/08/21\r\nLCD display replaced not Under Warranty\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-62713","TicketStatus":"Closed","TimeAndDate":"2021-08-09 10:46:41"},"Tech Support - TS00 - 92713":{"BriefDescriptionForSupport":"We have recieved sparepart display that has different pinout that original, how should we install these?","Country":"Sverige","Customername":"Leif Svantesson","Email":"leif.svantesson@medsolen.se","MobileNo":"+46767830362","ProductSerialNo":"KWL01048V01211190700307","Reseller":"Solenergi & Teknik i Åmål AB","ResolutionTime":"17:34:17 02/22/22","Solution":"\r\nUpdate Time 17:34:17  22/02/22\r\nNeed to send LCD cable and LCD Power cable.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-92713","TicketStatus":"Closed","TimeAndDate":"2022-02-22 13:39:10"},"Tech Support - TS00 - 97715":{"BriefDescriptionForSupport":"We have recieved sparepart display that has different pinout that original, how should we install these?","Country":"Sverige","Customername":"Leif Svantesson","Email":"leif.svantesson@medsolen.se","MobileNo":"+46767830362","ProductSerialNo":"KWL01048V01211190700310","Reseller":"Solenergi & Teknik i Åmål AB","ResolutionTime":"17:34:37 02/22/22","Solution":"\r\nUpdate Time 17:33:59  22/02/22\r\nNeed to send LCD cable and LCD Power cable.\n\r\nOpen\r\nUpdate Time 17:34:37  22/02/22\r\nNeed to send LCD cable and LCD Power cable.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-97715","TicketStatus":"Closed","TimeAndDate":"2022-02-22 13:40:51"}},"Level Energy":{"Tech Support - TS00 - 16006":{"BriefDescriptionForSupport":"Customer reported unit failed after working properly for months. Unit service was providing power to a hamm radio system.\n\nLevel Energy confirmed unit would not power up, tried charging (failed), replaced failed unit for the customer.\n\nLevel Energy is requesting a refund on the original purchase price.\n\nPrepared by: Steve Murphy\nSubmitted: 20211004\n","Country":"USA","Customername":"Sensible Solar","Email":"steve@levelenergyllc.com","MobileNo":"+1 602 363 0802","ProductSerialNo":"KWL07012V07110200700739","Reseller":"Level Energy, LLC","ResolutionTime":"09:40:15 10/05/21","Solution":"\r\nUpdate Time 09:40:01  05/10/21\r\nThis is model 465-12-B-0.9C-TM-A-G  which is discontinued product with design change and be replaced with 500Wh, 12V SL modules. will proceed to process RMA.\r\nOpen\r\nUpdate Time 09:40:15  05/10/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-16006","TicketStatus":"Closed","TimeAndDate":"10/4/2021, 6:56:31 AM"},"Tech Support - TS00 - 57603":{"BriefDescriptionForSupport":"Module reported an Over Current event immediately upon the commencement of the initial charging procedure. Module will not clear the failure, will not accept a charge current. Please access levelenergywh@ad (pw levelenergywh) to evaluate the module. Please report findings. Reference the Hour 11 06/29/21 log for module x1195. Thank you, Steve","Country":"USA","Customername":"Steve Murphy","Email":"steve@levelenergyllc.com","MobileNo":"+1 602 363 0802","ProductSerialNo":"KWL 010-48V-01111-2012-01195","Reseller":"Level Energy","ResolutionTime":"08:58:46 07/18/21","Solution":"\r\nUpdate Time 08:58:46  18/07/21\r\nrecalibrated currnt\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-57603","TicketStatus":"Closed","TimeAndDate":"6/30/2021, 3:42:10 PM"},"Tech Support - TS00 - 65409":{"BriefDescriptionForSupport":"Module is not in synch with other modules in the bank, parallel configuration. Current calibration required.","Country":"USA","Customername":"Level Energy, LLC","Email":"steve@levelenergyllc.com","MobileNo":"+16023630802","PartNumber":"3550-48-B-1.7C-TM-SD-A-L-X-19G","ProductSerialNo":"KWL 010-48V-01111-2012-01177","Reseller":"Level Energy, LLC","ResolutionTime":"18:4:30 10/5/2022","Solution":"null/done Current Calibration and module is working fiine. Date:18:4:30 10/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-65409","TicketStatus":"Closed","TimeAndDate":"6/8/2022, 7:23:29 AM"},"Tech Support - TS00 - 80519":{"BriefDescriptionForSupport":"Module is not synching with other modules in bank, parallel configuration. Current calibration required.","Country":"USA","Customername":"Steve","Email":"steve@levelenergyllc.com","MobileNo":"+16023630802","PartNumber":"3550-48-B-1.7C-TM-SD-A-L-X-19G","ProductSerialNo":"KWL 010-48V-01111-2012-01177","Reseller":"Level Energy, LLC","ResolutionTime":"8:14:12 9/5/2022","Solution":"null/Tech Support - TS00 - 65409 Serial#KWL 010-48V-01111-2012-01177 same serial number ticket generated, so closing this one Date:8:13:46 9/5/2022/Tech Support - TS00 - 65409 Serial#KWL 010-48V-01111-2012-01177 same serial number ticket generated, so closing this one Date:8:14:12 9/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-80519","TicketStatus":"Closed","TimeAndDate":"6/8/2022, 7:25:20 AM"},"Tech Support - TS00 - 82235":{"BriefDescriptionForSupport":"The application is a residential grid connected system, 4 qty Sirius 3.55kW modules connected in parallel, Sol-Arc 12K inverter.\n\nThe system operates fine, however one Sirius module does not track with the other three regarding SOC and Current. All four modules track Voltage well.\n\nI suspect the module not tracking well, x1185, requires calibration. Sending an excel spreadsheet with one day of data to Heena for review and recommendation.\n\nThanks,\nSteve Murphy\n602 363 0802","Country":"USA","Customername":"Steve Murphy","Email":"steve@levelenergyllc.com","MobileNo":"602 363 0802","ProductSerialNo":"KWL01048V01111201201185","Reseller":"Level Energy","ResolutionTime":"14:01:47 11/18/21","Solution":"\r\nUpdate Time 17:50:36  16/11/21\r\nKWL_48B2_v3.34_2020\nLE 10.28kW\nCalibration clamp meter is not accurate. ask customer to come back tomorrow with sufficient setup to do current calibration\r\nOn Progress\r\nUpdate Time 14:01:47  18/11/21\r\n17.11.2021\nCurretn calibration is complete\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-82235","TicketStatus":"Closed","TimeAndDate":"11/9/2021, 3:50:58 PM"},"Tech Support - TS00 - 83679":{"BriefDescriptionForSupport":"Level Energy requests a credit be issued in the amount of $4,743.12 against PFI-2009-131-LE in consideration of widespread product failure involving inventory of 24 qty Sirius Energy Storage 465-12-B-0.9C-TM-A-G. Nearly every module delivered to a prospective client have failed within weeks or months of delivery. Applications have involved stationary, mobile, and marine. This situation has created a substantial market issue for Level Energy as most of these prospective clients are no longer willing to consider the technology. Level Energy is spending considerable time, resources, and reputational risk to remediate the failed product in the marketplace. Please direct all questions to Steve Murphy at steve@levelenergyllc.com. Thank you.","Country":"USA","Customername":"Steve Murphy","Email":"steve@levelenergyllc.com","MobileNo":"+1 602 363 0802","ProductSerialNo":"KWL07012V07110191200489 KWL07012V07110191200494 KWL07012V07110191200315 KWL07012V07110191200320 KWL07012V07110191200322 KWL07012V07110191200324 KWL07012V07110191200326 KWL07012V07110191100287 KWL07012V07110191100289 KWL07012V07110200100604 KWL07012V07110191200459 KWL07012V07110191200462 KWL07012V07110200700731 KWL07012V07110200700742 KWL07012V07110200700739 KWL07012V07110200700734 KWL07012V07110200700729 KWL07012V07110200700736 KWL07012V07110200700733 KWL07012V07110200700738 KWL07012V07110200700740 KWL07012V07110200700737 KWL07012V07110200700735 KWL07012V07110200700727","Reseller":"Level Energy, LLC","ResolutionTime":"15:10:16 11/18/21","Solution":"\r\nUpdate Time 15:10:16  18/11/21\r\nforwarded to Sales to confirm whether to process RMA form.\nThis model 465-12-B-0.9C-TM-A-G is discontinued product with design change confirmed by R&D and to be replaced with 500Wh, 12V SL modules.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-83679","TicketStatus":"Closed","TimeAndDate":"11/17/2021, 7:58:03 AM"},"Tech Support - TS00 - 87648":{"BriefDescriptionForSupport":"Parallel installation of 4qty 3.55 kWh Modules. Module 1192 activated and working. Modules 1176, 1178, 1179 display \"Input Password!\" and will not close circuit with hydrogen fuel cell generator. Thank you.","Country":"United States","Customername":"The Hydrogen House Project","Email":"steve@levelenergyllc.com","MobileNo":"16023630802","ProductSerialNo":"KWL01048V01111201201176, 1178, 1179, 1192","Reseller":"Level Energy, LLC","ResolutionTime":"09:31:04 05/10/21","Solution":"deactivated anti theft and Triggered SD card as SD card was error","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-87648","TicketStatus":"Closed","TimeAndDate":"5/6/2021, 4:57:58 AM"},"Tech Support - TS00 - 89258":{"BriefDescriptionForSupport":"Requesting support to activate 3.55 and 7.1 kW modules.Time preference is 7:00am Pacific Time on 24, 25 or 26May. Thank you.","Country":"USA","Customername":"Steve Murphy","Email":"steve@levelenergyllc.com","MobileNo":"+1 602 363 0802","ProductSerialNo":"various","Reseller":"Level Energy, LLC","ResolutionTime":"10:40:30 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-89258","TicketStatus":"Closed","TimeAndDate":"5/22/2021, 6:26:45 AM"}},"Lorenzo Mazzariol":{"Tech Support - TS00 - 44835":{"BriefDescriptionForSupport":"Buongiorno\nposseggo 4 3550 48 volt e hann0 versioni di firmware diversi è possibile aggiornare allo stesso livello","Country":"ITALY","Customername":"Lorenzo Mazzariol","Email":"lorenzo.mazzariol@alice.it","MobileNo":"39 340 8627676","PartNumber":"3550-48-B-1.7C........","ProductSerialNo":"KWL01048V01111190900821","Reseller":"Uflex","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-44835","TicketStatus":"Open","TimeAndDate":"17/1/2024, 16:01:46"},"Tech Support - TS00 - 80218":{"BriefDescriptionForSupport":"Sono in possesso di 2 3550 e avrei necessita\ndi altra 3550 ma l' importatore mi dice che non arriva vorrei sapere se questo è solo un blocco momentaneo o la batteria non viene più prodotta \nVi ringrazio per la risposta\nLorenzo\n","Country":"Italia","Customername":"Lorenzo Mazzariol","Email":"lorenzo.mazzariol@alice.it","MobileNo":"39 3408627676","PartNumber":"1234567890","ProductSerialNo":"1234567890","Reseller":"ultraflex","ResolutionTime":"14/11/2022, 19:38:20","Solution":"unknown","SupportEngineerName":"Support#1","TicketNumber":"TS00-80218","TicketStatus":"Closed","TimeAndDate":"28/10/2022, 20:11:11"}},"Luis Centeno":{"Tech Support - TS00 - 74443":{"BriefDescriptionForSupport":"Setup of time and date to the following Items:\nKWL 01048V01111191000905\nKWL01048V01111200301159\nKWL01048V01111200301157\n     \"        \"       1111190900896 \n    \"      \"       \"         200301168\n   \"       \"       \"         200301162\n   \"      \"        \"         200301163\nThese batteries have been tested and configured already, except for the Time and date parameters","Country":"Puerto Rico","Customername":"Quaoaor","Email":"energy@qsgcorp.com","MobileNo":"7874487762","ProductSerialNo":"various ","Reseller":"Quaoar","ResolutionTime":"17:03:17 07/15/21","Solution":"\r\nUpdate Time 16:43:33  15/07/21\r\n\r\nOpen\r\nUpdate Time 17:03:17  15/07/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-74443","TicketStatus":"Closed","TimeAndDate":"6/24/2021, 9:14:17 AM"},"Tech Support - TS00 - 95903":{"BriefDescriptionForSupport":"The following is the list of Serial numbers and situations with the equipments;\n\nKWL01048V01211190900897 -  Need to Set date and time\".\nKWL01048V01111200301162 -  \"Display always on\".\nKWL01048V01211190300048 -  \"Display always and SOC erratic\".\nKWL01048V01211190300049 - \"Display always on and SOC erratic\".\n","Country":"Puerto Rico","Customername":"Quaoar Energy","Email":"energy@qsgcorp.com","MobileNo":"7874487762","ProductSerialNo":"Variuos","Reseller":"Quaoar","ResolutionTime":"17:05:14 07/15/21","Solution":"\r\nUpdate Time 17:04:35  15/07/21\r\nUpgraded firmware from 3.32v_2019 to 3.34V_2020\r\nOpen\r\nUpdate Time 17:04:44  15/07/21\r\nUpgraded firmware from 3.32v_2019 to 3.34V_2020\r\nOpen\r\nUpdate Time 17:05:14  15/07/21\r\nUpgraded firmware from 3.32v_2019 to 3.34V_2020\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-95903","TicketStatus":"Closed","TimeAndDate":"7/6/2021, 3:14:15 PM"}},"Maisam Kaddoura":{"Tech Support - TS00 - 35525":{"BriefDescriptionForSupport":"Battery modules are not taking a charge even with removal from system and charging with external 48v charger. We need to send to you for repair. Thanks.","Country":"United Arab Emirates","Customername":"Sea Light Marine","Email":"maisamkaddoura@gmail.com","MobileNo":"0508177789","PartNumber":"N/A","ProductSerialNo":"KWL18024V01211190600001 and KWL18024V01211190600002","Reseller":"Direct from A and W","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-35525","TicketStatus":"Open","TimeAndDate":"5/29/2023, 1:00:38 PM"}},"Malik Mazhar":{"Tech Support - TS00 - 1277":{"BriefDescriptionForSupport":"Please send 23 peices of PCB604 to Etisalat Kabul Afghanistan, becuase due to changing of Face plates the PCB604 are burnt. Bypassing resister take time to pick the unit to offic lab and then coming back to site for changing of plates to make the Sirius module functional with Wifi for NMS.","Country":"Pakistan","Customername":"Malik Mazhar Khan","Email":"mazharsmile@gmail.com","MobileNo":"+923228456002","ProductSerialNo":"KWL01048V01216201200021, KWL01048V01216201200014, KWL01048V01216201200015, KWL01048V01216201200018, KWL01048V01216201200020, KWL01048V01216201200023, KWL01048V01216201200017 KWL01048V01216201200022 KWL01048V01216201200009, KWL01048V01216201200005, KWL01048V01216201200003, KWL01048V01216201200002, KWL01048V01216201200012, KWL01048V01216201200001, KWL01048V01216201200010, KWL01048V01216201200011, KWL01048V01216201200016, KWL01048V01216201200008, KWL01048V01216201200007 KWL01048V01216201200004 KWL01048V01216201200006, KWL01048V01216201200019, KWL01048V01216201200013","Reseller":"Emtel","ResolutionTime":"13:45:08 12/23/21","Solution":"\r\nUpdate Time 12:35:45  11/10/21\r\nDuplicate request for TS00-78805\r\nAnnulled\r\nUpdate Time 13:45:08  23/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-1277","TicketStatus":"Closed","TimeAndDate":"10/11/2021, 9:59:18 AM"},"Tech Support - TS00 - 23607":{"BriefDescriptionForSupport":"Among 4 modules 3  are deep discharged and not powering up after recovery.\nOne  module is showing no screen on display on module serial KWL01048V01211200701713","Country":"","Customername":"","Email":"mazhar@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL01048V01211200701713, KWL01048V01211200701731, KWL01048V01211200701711,c","Reseller":"","ResolutionTime":"08:54:54 01/26/22","Solution":"","SupportEngineerName":"","TicketNumber":"TS00-23607","TicketStatus":"Closed","TimeAndDate":"12/27/2021, 11:47:29 AM"},"Tech Support - TS00 - 26367":{"BriefDescriptionForSupport":"Etisalat Team changed the new Face plate on site, and the modules are working fine but now we need to connect its Wi-Fi to the Internet Router, so the module data and statistics can be shown on NMS Server installed in the Etisalat Kabul HQ.","Country":"Afghanistan","Customername":"Malik Mazhar ","Email":"mazhar@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL01048V01211200601703","Reseller":"Emtel Communications LLC","ResolutionTime":"16:48:20 11/09/21","Solution":"\r\nUpdate Time 16:48:20  09/11/21\r\nAssisted for the front plate change adn sorted out queries\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-26367","TicketStatus":"Closed","TimeAndDate":"11/4/2021, 9:36:14 AM"},"Tech Support - TS00 - 26629":{"BriefDescriptionForSupport":"56 module are off line and showing alarm\n\n26 module are showing alarm ( No data available in database for serial number), while we activated 10 G data.\n\nThe modules which are online also we cannot download the logs. ","Country":"Afghanistan","Customername":"Mazhar Malik","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"NMS","ProductSerialNo":"KWL45048V05218220900081 KWL45048V05218220900080 KWL45048V05218220900078 KWL45048V05218220900066 KWL45048V05218220900062 KWL45048V05218220900057 KWL45048V05218220900035 KWL45048V05218220900017 KWL45048V05218220900014 KWL45048V05218220900012","Reseller":"Emtel Communicaitons LLC","ResolutionTime":"2/2/2023, 11:04:36 AM","Solution":"Configured","SupportEngineerName":"Support#1","TicketNumber":"TS00-26629","TicketStatus":"Closed","TimeAndDate":"30/12/2022, 10:55:31"},"Tech Support - TS00 - 30621":{"BriefDescriptionForSupport":"Face plates to be changed on site KBL406. Need R&D to monitor the site","Country":"Pakistan","Customername":"Malik Mazhar","Email":"mazahr@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL01048V01216201200021","Reseller":"Etisalat Afghanistan","ResolutionTime":"13:49:24 12/23/21","Solution":"\r\nUpdate Time 09:48:11  19/10/21\r\nVideo Guideline given by R&D and another Document forwarded as step-by-step instruction for this task hence the requirement of video call online guidance may not needed. \nRequest forwarded to SALES, waiting Bilal Sir's response\r\nOn Progress\r\nUpdate Time 13:49:24  23/12/21\r\nresolved\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-30621","TicketStatus":"Closed","TimeAndDate":"10/13/2021, 4:09:07 PM"},"Tech Support - TS00 - 33646":{"BriefDescriptionForSupport":"WIFI is required to be configured with the SSID from the Software through Remote access of all 3 modules.","Country":"Afghanistan","Customername":"Malik Mazhar ","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"Wi-Fi","ProductSerialNo":"KWL01048V01216201200010 KWL01048V01216201200018 KWL01048V01216201200015","Reseller":"Emtel Communications LLC","ResolutionTime":"9:14:34 9/2/2022","Solution":"null/Serial#KWL01048V01216201200018 and KWL01048V01216201200015\nConfigured manual IOT settings, RTC issue-date configured, V, I , T calibrated.\n Date:9:14:34 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-33646","TicketStatus":"Closed","TimeAndDate":"3/8/2022, 1:45:12 PM"},"Tech Support - TS00 - 37758":{"BriefDescriptionForSupport":"Wi-Fi Module is not taking the IP and Bluetooth. R&D tried for 2 times but its not working. Please issue us a new WiFi card.","Country":"Afghanistan","Customername":"Mazhar Malik","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"WiFi Module","ProductSerialNo":"KWL45048V05218220900052","Reseller":"Emtel Communicaitons LLC","ResolutionTime":"2/28/2023, 6:18:23 PM","Solution":"spare part sending in process","SupportEngineerName":"Support#1","TicketNumber":"TS00-37758","TicketStatus":"Closed","TimeAndDate":"16/02/2023, 13:35:04"},"Tech Support - TS00 - 38890":{"BriefDescriptionForSupport":"This module Front Plate having serial number KWL39048V05211221200327 sticker label outside but from internal the module is KWL39048V05211221200157..\nThis module is on new Firmware but Breaker is tripping on these date time (13 Dec 12:14), 12 Dec  (12:03) 18 Dec (14:48). please resolve asap","Country":"UAE","Customername":"Mazhar Malik","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"Internal Circuit Breaker ","ProductSerialNo":"KWL39048V05211221200157","Reseller":"Emtel Communicaitons LLC","ResolutionTime":"2/2/2023, 11:05:54 AM","Solution":"Configured","SupportEngineerName":"Support#1","TicketNumber":"TS00-38890","TicketStatus":"Closed","TimeAndDate":"19/12/2022, 13:51:12"},"Tech Support - TS00 - 38966":{"BriefDescriptionForSupport":"This Module goes in standby mode by itself without any alarm while other two modules are operating normal. SOC remains at 99% all the time.\nPls investigate this issue and advise why its happening.\nMoreover the energy delivered is only 165KW, whereas other two modules have delivered more than 3000 KW each..So this module is certainly not working properly.\n \nWe need to get to the bottom of this issue because it could potentially impact warranty of the whole system when modules are connected in parallel. One module stops working without giving any alarm and other modules will be cycled at higher rate than designed/warranted.\n\nOn the same note, please prepare a replacement module of 7.1 KWHrs as Etisalat wants to shift the site to another POC site in next week or so and will be under strict observation of all the tender committee members for report submission to CTO. Of course we don’t want to install the same module on next site and we have to intelligently replace the faulty module with new one.\n\nRegardless of the above, we need a detailed Root cause Analysis of the issue so that we make sure this doesn’t happen again during commercial deployment.\n","Country":"Pakistan","Customername":"Mazhar Malik","Email":"mazhar@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL02048V01211190800222","Reseller":"Emtel Communications LLC","ResolutionTime":"10:39:57 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-38966","TicketStatus":"Closed","TimeAndDate":"3/18/2021, 5:13:55 PM"},"Tech Support - TS00 - 39402":{"BriefDescriptionForSupport":"Front plate changing activity under supervision of R&D team. planned after at 3:00 pm UAE Times","Country":"Pakistan","Customername":"Etisalat AFG","Email":"mazhar@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL01048V01216201200021","Reseller":"Emtel Communications LLC","ResolutionTime":"15:12:49 11/18/21","Solution":"\r\nUpdate Time 15:12:49  18/11/21\r\ncompleted IOT settings after front plate change\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-39402","TicketStatus":"Closed","TimeAndDate":"11/3/2021, 1:14:58 PM"},"Tech Support - TS00 - 39442":{"BriefDescriptionForSupport":"the software of SiriusView is not receiving the correct values from the module. Sirius view is not recording Values of voltage and current but the values can only be seen on graphs of sirius view software. also when we extract data from SD card, dates displayed in the logs are completely wrong. The remote access to this PC is available through anydesk. please provide solution to resolve the issue at earliest. Thanking you. ","Country":"UAE","Customername":"Etisalat UAE","Email":"mazhar@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL39048001220300036","Reseller":"Emtel Communicaitons LLC","ResolutionTime":"09:56:45 10/03/22","Solution":"\r\nUpdate Time 09:56:45  03/10/22\r\nUpdated Sirius View\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-39442","TicketStatus":"Closed","TimeAndDate":"19/04/2022, 13:58:07"},"Tech Support - TS00 - 41122":{"BriefDescriptionForSupport":"Breaker Tripping time and again issue on module","Country":"UAE","Customername":"Mazhar Malik","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"Front Panel","ProductSerialNo":"KWL39048V05211221000313","Reseller":"Emtel Communicaitons LLC","ResolutionTime":"2/2/2023, 11:06:26 AM","Solution":"Configured","SupportEngineerName":"Support#1","TicketNumber":"TS00-41122","TicketStatus":"Closed","TimeAndDate":"21/11/2022, 13:43:24"},"Tech Support - TS00 - 42469":{"BriefDescriptionForSupport":"connect the Sirius Module Wi-Fi to Router for visibility on Nms","Country":"Afghanistan","Customername":"Etisalat AFG","Email":"mazhar@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL01048V01216201200021","Reseller":"Emtel Communications LLC","ResolutionTime":"15:13:42 11/18/21","Solution":"\r\nUpdate Time 15:13:30  18/11/21\r\ncompleted IOT settings after front plate change\r\nOpen\r\nUpdate Time 15:13:42  18/11/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-42469","TicketStatus":"Closed","TimeAndDate":"11/8/2021, 12:54:59 PM"},"Tech Support - TS00 - 49378":{"BriefDescriptionForSupport":"We are getting IP Loss issues from modules in almost 40 different modules. Some Modules were witnessed that the IP is available in module but there is not Data available on NMS, and the UTC time is not updating even with good internet speed.","Country":"AFGHANISTAN","Customername":"Etisalat AFG","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"WiFi  Card IP Loss","ProductSerialNo":"KWL45048V05218220900097 KWL45048V05218220900034","Reseller":"Emtel Communications","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-49378","TicketStatus":"Open","TimeAndDate":"05/05/2023, 13:44:13"},"Tech Support - TS00 - 51091":{"BriefDescriptionForSupport":"While installing this module breakers tripped, and smoke came out from the module.\n\nWe suspect that the SSR is burnt, we need to return the module to the factory in 10 minutes at your factory security gate. Tomorow we need the Module ready before 10:00 am beause we need to install it on the site, as Etisalat site is under commisioning. ","Country":"UAE","Customername":"Malik Mazhar ","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"SSR","ProductSerialNo":"KWL39048V01217220100029","Reseller":"Emtel Communications LLC","ResolutionTime":"12:0:53 7/2/2022","Solution":"null/Replace SSR and Relay board for Dry Contact, works fine Date:12:0:53 7/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-51091","TicketStatus":"Closed","TimeAndDate":"3/6/2022, 4:44:22 PM"},"Tech Support - TS00 - 56017":{"BriefDescriptionForSupport":"Both modules had returned back from Etisalat POC site. Firmwares of both modules are to be upgraded to latest versions and need to check following:\n\n1. Module does not overcharge if connected with charger of higher voltage than 54V\n2. Module does not deep discharges and disconnects at 44V\n3. Cell balancing works while in operation\n4. Data is logged in SD cards\n5. DB9 connector is working fine\n6. Overall performance of module is up to mark as these modules will be going for another POC.","Country":"UAE","Customername":"Etisalat UAE","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"All","ProductSerialNo":"KWL02048V01211190800271, KWL02048V01211190800267","Reseller":"Emtel Communicaitons LLC","ResolutionTime":"14:47:40 10/5/2022","Solution":"null/Both front plates handover to MR Nasir \nserial#\nKWL39048V01217220200038\nKWL39048V01217220300048  Date:14:47:40 10/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-56017","TicketStatus":"Closed","TimeAndDate":"26/04/2022, 11:31:25"},"Tech Support - TS00 - 60068":{"BriefDescriptionForSupport":"Dear Team,\nWi-Fi connectivity with RMS to be configured on both modules ","Country":"Afghanistan","Customername":"Malik Mazhar ","Email":"mazhar@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL01048V01216201200010 KWL01048V01216201200011","Reseller":"Emtel Communications LLC","ResolutionTime":"13:29:21 03/02/22","Solution":"\r\nUpdate Time 13:29:21  02/03/22\r\nSupport for ticket#60068 having serial#KWL01048V01216201200010 and KWL01048V01216201200011 is closed, IOT Setting configured and V,I,T  calibration done successfully, Both modules are working good.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-60068","TicketStatus":"Closed","TimeAndDate":"3/2/2022, 9:15:51 AM"},"Tech Support - TS00 - 60982":{"BriefDescriptionForSupport":"The circuit breaker is switching ON and OFF automatically, hence not stabilizing. Voltage is 51.4 Volts and Amperes are -12A. Please arrange to rectify the issue at earliest. Thanks","Country":"UAE","Customername":"Etisalat UAE","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"Circuit Breaker","ProductSerialNo":"KWL39048001220300077","Reseller":"Emtel Communicaitons LLC","ResolutionTime":"15:33:9 13/3/2022","Solution":"null/issue is fixed and front plate handed over to customer.\n\n  Date:15:33:9 13/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-60982","TicketStatus":"Closed","TimeAndDate":"11/04/2022, 14:16:11"},"Tech Support - TS00 - 62472":{"BriefDescriptionForSupport":"We are getting \"Contact service\" on module. The module is activating and deactivating. Also we are unable to take the SD logs from the card. The module is connected. Please advise timeline of support so I can align the Guy on site in Sudan","Country":"Sudan","Customername":"Mazhar Malik","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"Software issues and LED display","ProductSerialNo":"KWL02048V01211190700110","Reseller":"Emtel Communicaitons LLC","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-62472","TicketStatus":"Open","TimeAndDate":"10/09/2022, 18:35:38"},"Tech Support - TS00 - 64892":{"BriefDescriptionForSupport":"\"LOW CHARGE MODULE\" message appears on LCD of module when voltage reach to 48 Volts when -50 Amperes are discharging from module. After this module give Alarm beeps and stops.","Country":"","Customername":"","Email":"mazhar@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL01048V01211210800001","Reseller":"","ResolutionTime":"08:47:53 01/03/22","Solution":"change the setting according to the factory setting \nModule is working Good -\n","SupportEngineerName":"","TicketNumber":"TS00-64892","TicketStatus":"Closed","TimeAndDate":"12/22/2021, 6:28:45 PM"},"Tech Support - TS00 - 65909":{"BriefDescriptionForSupport":"We can’t receive more than 1 week stored data from NMS  https://siriusview.com\nAfter selection of 1 month log data and upon clicking the download button. The webpage gets expired. \nCustomer needs to send monthly reports to their senior management based on monthly data. Please resolve the issue of Data logs downloading for one month.","Country":"AFGHANISTAN","Customername":"Etisalat AFG","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"Siriusview.com NMS","ProductSerialNo":"KWL45048V05218220900006 to KWL45048V05218220900102","Reseller":"Emtel Communications","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-65909","TicketStatus":"Open","TimeAndDate":"16/08/2023, 00:16:39"},"Tech Support - TS00 - 70567":{"BriefDescriptionForSupport":"Both Module SSID needs to be Fixed via remote access, and Calibration to be tested. 2 More modules need to be fixed fro Deep discharge. ","Country":"Afghanistan","Customername":"Malik Mazhar ","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"Wi-Fi","ProductSerialNo":"KWL01048V01216201200016 KWL01048V01216201200013","Reseller":"Emtel Communications LLC","ResolutionTime":"12:1:31 7/2/2022","Solution":"null/Configured manual IOT settings, RTC issue-date configured, V, I , T calibrated\n Date:12:1:31 7/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-70567","TicketStatus":"Closed","TimeAndDate":"3/6/2022, 6:49:05 PM"},"Tech Support - TS00 - 73010":{"BriefDescriptionForSupport":"We are getting 14.29 Volts on screen of this module, we are trying for recovery from deep discharge through a 3 amp Charger, the module display shows contact service after few minutes. ","Country":"Afghanistan","Customername":"Malik Mazhar Khan","Email":"mazhar@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL01048V01216201200022","Reseller":"Emtel Communications LLC","ResolutionTime":"11:57:48 02/14/22","Solution":"\r\nUpdate Time 11:57:48  14/02/22\r\nRecover the module and Configured manual IOT settings, I  calibrated\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-73010","TicketStatus":"Closed","TimeAndDate":"1/31/2022, 1:07:39 PM"},"Tech Support - TS00 - 7532":{"BriefDescriptionForSupport":"After changing Face plate of this modules, we are getting message on LCD screen of \"Contact Service\". ","Country":"Afghanistan","Customername":"Malik Mazhar ","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"Main board","ProductSerialNo":"KWL01048V01216201200008","Reseller":"Emtel Communications LLC","ResolutionTime":"13:32:49 9/2/2022","Solution":"null/KWL01048V01216201200008 Configured manual IOT settings, RTC issue-date configured, V, I , T calibrated.\nKWL01048V01216201200007 Monitoring pcb 24 pin male Jack issue.\n\n\n\n\n Date:13:32:49 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-7532","TicketStatus":"Closed","TimeAndDate":"3/8/2022, 10:37:09 AM"},"Tech Support - TS00 - 77905":{"BriefDescriptionForSupport":"Face plates to be changed on site KBL406. Need R&D to monitor the site","Country":"Pakistan","Customername":"Malik Mazhar","Email":"mazahr@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL01048V01216201200021","Reseller":"Etisalat","ResolutionTime":"13:50:02 12/23/21","Solution":"\r\nUpdate Time 09:45:49  19/10/21\r\nThis ticket is duplication of TS00-30621\nhence annuled\r\nAnnulled\r\nUpdate Time 13:50:02  23/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-77905","TicketStatus":"Closed","TimeAndDate":"10/13/2021, 3:55:48 PM"},"Tech Support - TS00 - 78805":{"BriefDescriptionForSupport":"Please send 23 pieces of PCB604 to Etisalat Kabul Afghanistan, because due to changing of Face plates the PCB604 are burnt. Bypassing resister take time to pick the unit to offic lab and then coming back to site for changing of plates to make the Sirius module functional with WIFI for NMS.","Country":"Afghanistan","Customername":"Malik Mazhar Khan","Email":"mazhar@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL01048V01216201200021, KWL01048V01216201200014, KWL01048V01216201200015, KWL01048V01216201200018, KWL01048V01216201200020, KWL01048V01216201200023, KWL01048V01216201200017 KWL01048V01216201200022 KWL01048V01216201200009, KWL01048V01216201200005, KWL01048V01216201200003, KWL01048V01216201200002, KWL01048V01216201200012, KWL01048V01216201200001, KWL01048V01216201200010, KWL01048V01216201200011, KWL01048V01216201200016, KWL01048V01216201200008, KWL01048V01216201200007 KWL01048V01216201200004 KWL01048V01216201200006, KWL01048V01216201200019, KWL01048V01216201200013","Reseller":"Emtel Communications LLC","ResolutionTime":"17:48:37 12/22/21","Solution":"\r\nUpdate Time 13:25:33  11/10/21\r\nDuplicate request for  TS00-1277 which is annuled.\nProcessed warranty claim for this to send 23 Wire Connection PCB A&W604 \r\nOn Progress\r\nUpdate Time 17:48:37  22/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-78805","TicketStatus":"Closed","TimeAndDate":"10/11/2021, 10:00:27 AM"},"Tech Support - TS00 - 79621":{"BriefDescriptionForSupport":"This module was installed on 16 June 2020 in Islamabad Edotco site. ITs 60 cells x Super-cap Cells damaged &faulty. Please arrange provide 60 cells x Super-cap Cells to killowatt labs Head office for its repair. thank you ","Country":"Pakistan","Customername":"Malik Mazhar","Email":"mazhar@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL01048V01211191200481","Reseller":"Amber&waseem","ResolutionTime":"10:39:49 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-79621","TicketStatus":"Closed","TimeAndDate":"3/26/2021, 3:54:10 PM"},"Tech Support - TS00 - 79806":{"BriefDescriptionForSupport":"2 modules are required to be installed in site today, which will complete in one hour. Sirius 3.55kw  of two modules required calibration as they are new units and requires calibration through Software. Anydesk is available on site.","Country":"Afghanistan","Customername":"Malik Mazhar Khan","Email":"mazhar@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL01048V01216201200012 KWL01048V01216201200009","Reseller":"Emtel Communications LLC","ResolutionTime":"08:25:32 02/22/22","Solution":"\r\nUpdate Time 08:25:32  22/02/22\r\n\nConfigured manual IOT settings, RTC issue-date configured, V, I , T calibrated\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-79806","TicketStatus":"Closed","TimeAndDate":"2/16/2022, 2:13:56 PM"},"Tech Support - TS00 - 79845":{"BriefDescriptionForSupport":"We are having High temperature issue on below mentioned modules, however the temperature on sites are -5C at the moment. please urgently provide solution to resolve the issue as customer is chasing us on daily basis\n\nBelow two modules installed at site number \nGZN009:\nKWL45048V05218220900075\nKWL45048V05218220900052\n\nBelow two modules installed at site number GZN013:\nKWL45048V05218220900061\nKWL45048V05218220900006\n\nBelow two modules installed at site number \nPKT001:\nKWL45048V05218220900081\nKWL45048V05218220900057\n","Country":"Afghanistan","Customername":"Mazhar Malik","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"Temperature setting","ProductSerialNo":"KWL45048V05218220900075 KWL45048V05218220900052 KWL45048V05218220900061 KWL45048V05218220900006 KWL45048V05218220900081 KWL45048V05218220900057","Reseller":"Emtel Communicaitons LLC","ResolutionTime":"2/2/2023, 11:07:19 AM","Solution":"Upgraded Firmware","SupportEngineerName":"Support#1","TicketNumber":"TS00-79845","TicketStatus":"Closed","TimeAndDate":"03/01/2023, 11:50:38"},"Tech Support - TS00 - 80524":{"BriefDescriptionForSupport":"As per the customer stance they told us that they should have full rights to configure the settings in the way it impacts their performance and working efficiency of BTS sites. Kindly provide us a user name and password for the Siriusview software which have some basic functionalities as below;\n\n1. Dry Contact A,B,C and D settings.\n2. Network Calibration for SSID and password.\n","Country":"AFGHANISTAN","Customername":"Etisalat AFG","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"SitiusView Software","ProductSerialNo":"KWL45048V05218220900006 to KWL45048V05218220900102","Reseller":"Emtel Communications","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-80524","TicketStatus":"Open","TimeAndDate":"15/08/2023, 23:29:04"},"Tech Support - TS00 - 81124":{"BriefDescriptionForSupport":"Three modules were installed on site DXB5219 on 6th. We are getting Junk serial Numbers on 2 Modules. Mr. Nasir Nazir  +971529573000 will be available for seeking support on requested rectification. Thank you","Country":"Etisalat UAE","Customername":"Malik Mazhar ","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"Firmware","ProductSerialNo":"KWL39048V0121722010001# KWL39048V0121722010001#","Reseller":"Emtel Communications LLC","ResolutionTime":"10:20:45 9/2/2022","Solution":"null/Changed the serial number from KWL39048V01217220300001 and KWL39048V01217220300001 to KWL39048V01217220300039 and KWL39048V01217220300041.\n\n Date:10:20:45 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-81124","TicketStatus":"Closed","TimeAndDate":"3/9/2022, 8:04:07 AM"},"Tech Support - TS00 - 82160":{"BriefDescriptionForSupport":"Our customer Etisalat Afghanistan requires data of DG hours count per day from RMS server on daily, weekly or monthly basis.  How many hours DG is running per day is required for report presentation to their higher authorities for benchmarking of upcoming requirements in their network. Moreover please let us know if it can be provided from the data available directly in the RMS server. Thanks","Country":"Afghanistan","Customername":"Malik Mazhar ","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"DG hours","ProductSerialNo":"RMS","Reseller":"Emtel Communications LLC","ResolutionTime":"15:22:14 14/2/2022","Solution":"null/RMS INFORMATION Date:14:33:42 10/2/2022/ Date:13:47:45 14/2/2022/ Date:15:22:14 14/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-82160","TicketStatus":"Closed","TimeAndDate":"3/1/2022, 10:39:17 AM"},"Tech Support - TS00 - 84343":{"BriefDescriptionForSupport":"Please share proper procedure and tools of 1.3.2 Firmware release so we can update the Modules of Etisalat UAE accordingly.\n","Country":"UAE","Customername":"Etisalat UAE","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"Firmware","ProductSerialNo":"KWL39048V01217220200036","Reseller":"Emtel Communications","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-84343","TicketStatus":"Open","TimeAndDate":"26/05/2023, 11:47:28"},"Tech Support - TS00 - 88231":{"BriefDescriptionForSupport":"Main board resistance are burnt. Need new Main board for replacing.","Country":"Afghanistan","Customername":"Mazhar Malik","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"Main board","ProductSerialNo":"KWL45048V05218220900088","Reseller":"Emtel Communicaitons LLC","ResolutionTime":"2/28/2023, 6:18:54 PM","Solution":"spare part sending in process","SupportEngineerName":"Support#1","TicketNumber":"TS00-88231","TicketStatus":"Closed","TimeAndDate":"17/02/2023, 16:32:05"},"Tech Support - TS00 - 88868":{"BriefDescriptionForSupport":"We are getting 14.29 Volts on screen of this module, we are trying for recovery from deep discharge through a 3 amp Charger, the module display shows contact service after few minutes. ","Country":"Afghanistan","Customername":"Malik Mazhar Khan","Email":"mazhar@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL01048V01216201200022","Reseller":"Emtel Communications LLC","ResolutionTime":"11:57:25 02/14/22","Solution":"\r\nUpdate Time 11:57:25  14/02/22\r\nRecover the module and Configured manual IOT settings, I  calibrated\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-88868","TicketStatus":"Closed","TimeAndDate":"1/31/2022, 1:13:18 PM"},"Tech Support - TS00 - 89201":{"BriefDescriptionForSupport":"spare parts issue: Etisalat demanded spare parts should be available in Kabul to seek earliest warranty repairs of the modules. Those parts which can be replaced in a module to make them workable are to be kept in warehouse, so to avoid delays in shipments of spares from out of country. ","Country":"AFGHANISTAN","Customername":"Etisalat AFG","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"All replacable parts of 3.55kW supercap","ProductSerialNo":"KWL45048V05218220900006 to KWL45048V05218220900102","Reseller":"Emtel Communications","ResolutionTime":"8/22/2023, 5:57:01 PM","Solution":"Shipped.","SupportEngineerName":"Support#1","TicketNumber":"TS00-89201","TicketStatus":"Closed","TimeAndDate":"16/08/2023, 00:25:23"},"Tech Support - TS00 - 89783":{"BriefDescriptionForSupport":"The Module Breaker is Faulty. Tripping time and again. Tested many times. Also converted the breaker to test mode but still not working.","Country":"Afghanistan","Customername":"Mazhar Malik","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"Circuit Breaker","ProductSerialNo":"KWL45048V05218220900069","Reseller":"Emtel Communicaitons LLC","ResolutionTime":"2/28/2023, 6:17:39 PM","Solution":"spare part sending in process","SupportEngineerName":"Support#1","TicketNumber":"TS00-89783","TicketStatus":"Closed","TimeAndDate":"28/02/2023, 14:30:53"},"Tech Support - TS00 - 91472":{"BriefDescriptionForSupport":"site load is 46A but modules get discharge after 55 minutes and re-charge around 1 hour 15 minute. However as per customer the old modules efficiency is more and one same load the old modules get discharge in 1 hour 35 minutes. So new modules are working almost 35 minutes lesser than the previous modules sent to Etisalat AFG","Country":"Afghanistan","Customername":"Mazhar Malik","Email":"mazhar@emtel.me","MobileNo":"+923228456002","PartNumber":"Less discharge time","ProductSerialNo":"KWL45048V05218220900038 KWL45048V05218220900018","Reseller":"Emtel Communicaitons LLC","ResolutionTime":"2/28/2023, 6:06:30 PM","Solution":"increased usage limit of customer","SupportEngineerName":"Support#1","TicketNumber":"TS00-91472","TicketStatus":"Closed","TimeAndDate":"06/01/2023, 14:16:31"},"Tech Support - TS00 - 94132":{"BriefDescriptionForSupport":"The module is having issue of \"Contact service\". We checked the terminal Negative and body voltage is 46.9 Kindly provide assistance tomorrow after12:30 UAE times for troubleshooting.","Country":"Pakistan","Customername":"Malik Mazhar Khan","Email":"mazhar@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL01048V01211200601703","Reseller":"Emtel Communications LLC","ResolutionTime":"15:14:32 11/18/21","Solution":"\r\nUpdate Time 15:14:32  18/11/21\r\nforwarded to EMTEL due to cell connecting board soldering wires detached issue\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-94132","TicketStatus":"Closed","TimeAndDate":"11/1/2021, 9:04:33 PM"},"Tech Support - TS00 - 99851":{"BriefDescriptionForSupport":"The module is installed at Reem Island Dubai. This Module goes in standby mode by itself without any alarm while other two modules are operating normal. SOC remains at 99% all the time.\nPls investigate this issue and advise why its happening.\nMoreover the energy delivered is only 165KW, whereas other two modules have delivered more than 3000 KW each..So this module is certainly not working properly.\n \nWe need to get to the bottom of this issue because it could potentially impact warranty of the whole system when modules are connected in parallel. One module stops working without giving any alarm and other modules will be cycled at higher rate than designed/warranted.\n\nOn the same note, please prepare a replacement module of 7.1 KWHrs as Etisalat wants to shift the site to another POC site in next week or so and will be under strict observation of all the tender committee members for report submission to CTO. Of course we don’t want to install the same module on next site and we have to intelligently replace the faulty module with new one.\n\nRegardless of the above, we need a detailed Root cause Analysis of the issue so that we make sure this doesn’t happen again during commercial deployment.\n","Country":"UAE","Customername":"Mazhar Malik","Email":"mazhar@emtel.me","MobileNo":"+923228456002","ProductSerialNo":"KWL02048V01211190800222","Reseller":"Emtel Communications LLC","ResolutionTime":"11:32:14 03/22/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-99851","TicketStatus":"Closed","TimeAndDate":"3/18/2021, 5:14:57 PM"}},"Martin Snyder":{"Tech Support - TS00 - 10707":{"BriefDescriptionForSupport":"Charges to 50.9V and then terminals shut off with message to CONTAACT SERVICE! \nFix issue / update firmware / Recalibrate.","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"8057054446","ProductSerialNo":"KWL0148V01211200201433","Reseller":"COMMUNICATION INFRASTRUCTURE CORPORATION (CIC)","ResolutionTime":"15:11:03 11/24/21","Solution":"\r\nUpdate Time 15:11:03  24/11/21\r\nKWL_48A_v3.34_2020\n3550-48-B-1.7C-M-SD-A-X-X-G\nKWL01048V01211200201433\n328.1kW\nContact Service. cell14 high 3.04v, cell 20 zero.\nsolder connection from cell pack for cell 20 no voltage. Ask customer to resolder joint and check again. if no result then to send back to factory.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-10707","TicketStatus":"Closed","TimeAndDate":"11/22/2021, 8:26:52 PM"},"Tech Support - TS00 - 1140":{"BriefDescriptionForSupport":"Module will not respond. Suspect R1 damage","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"8057054446","ProductSerialNo":"KWL0148V01111190900880","Reseller":"COMMUNICATION INFRASTRUCTURE CORPORATION (CIC)","ResolutionTime":"13:55:36 12/06/21","Solution":"\r\nUpdate Time 13:55:36  06/12/21\r\nR1 PCB to send under warranty claim form. works fine with R1 shorted.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-1140","TicketStatus":"Closed","TimeAndDate":"11/29/2021, 6:00:51 PM"},"Tech Support - TS00 - 18578":{"BriefDescriptionForSupport":"Does not respond","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"8057054446","ProductSerialNo":"04048V01211190300035","Reseller":"COMMUNICATION INFRASTRUCTURE CORPORATION (CIC)","ResolutionTime":"15:37:58 09/26/21","Solution":"\r\nUpdate Time 15:37:58  26/09/21\r\nCell connecting cable was loose, Update firmware, sd card enable, RTC set\n***Cell connecting Orange housing cant fix properly due to bent. front plate as well as middle plate is little bent which cause orange housing that is loose inside the Middle plate housing. 51v at the terminals. Middle plate, Bank Assembly needed to replace.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-18578","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 5:32:39 PM"},"Tech Support - TS00 - 19984":{"BriefDescriptionForSupport":"Module will not respond. Suspect R1 damage","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"8057054446","ProductSerialNo":"KWL0148V01111190800543","Reseller":"COMMUNICATION INFRASTRUCTURE CORPORATION (CIC)","ResolutionTime":"13:57:48 12/06/21","Solution":"\r\nUpdate Time 13:57:48  06/12/21\r\nR1 PCB to send under warranty claim form. works fine with R1 shorted.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-19984","TicketStatus":"Closed","TimeAndDate":"11/29/2021, 6:04:20 PM"},"Tech Support - TS00 - 28220":{"BriefDescriptionForSupport":"Module will not respond. Suspect R1 damage","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"8057054446","ProductSerialNo":"KWL0148V01211200301682","Reseller":"COMMUNICATION INFRASTRUCTURE CORPORATION (CIC)","ResolutionTime":"13:56:44 12/06/21","Solution":"\r\nUpdate Time 13:56:44  06/12/21\r\nR1 PCB to send under warranty claim form. works fine with R1 shorted.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-28220","TicketStatus":"Closed","TimeAndDate":"11/29/2021, 6:01:59 PM"},"Tech Support - TS00 - 46972":{"BriefDescriptionForSupport":"Module will not respond. Suspect R1 damage","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"8057054446","ProductSerialNo":"KWL0148V01111190900893","Reseller":"COMMUNICATION INFRASTRUCTURE CORPORATION (CIC)","ResolutionTime":"13:45:35 12/06/21","Solution":"\r\nUpdate Time 13:45:35  06/12/21\r\nR1 PCB to send under warranty claim form. works fnne with r1 shorted.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-46972","TicketStatus":"Closed","TimeAndDate":"11/29/2021, 6:05:14 PM"},"Tech Support - TS00 - 49887":{"BriefDescriptionForSupport":"Module states \"Contact Service\"","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"8057054446","ProductSerialNo":"KWL0148V0121111190800397","Reseller":"COMMUNICATION INFRASTRUCTURE CORPORATION (CIC)","ResolutionTime":"10:49:24 11/11/21","Solution":"\r\nUpdate Time 10:49:24  11/11/21\r\nBattery voltage is incorrect, not 48V. Out of 20 cells, only 8 voltages are in correct range of 2.2v to 2.8V. Rest 12 cell voltages are zero. This module is of the old type and fixed cell connecting board is inside the cell pack metal box. The cell connecting board inside have thin track fuses and 12 of them either burned or cable soldering disconnected so we are not getting cell voltages. The metal box cell pack rivets to broken and repair the board connection inside which had to be carried out at factory. Hence we will process the warranty claim for this module, kindly send back to factory.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-49887","TicketStatus":"Closed","TimeAndDate":"11/9/2021, 12:11:19 PM"},"Tech Support - TS00 - 51680":{"BriefDescriptionForSupport":"Firmware updated. Reset low Voltage disconnect so modules will not discharge past low cutoff","Country":"United States","Customername":"Marty Snyder CIC","Email":"msnyder7@gmail.com","MobileNo":"+18057054446","ProductSerialNo":"Many(36 modules)","Reseller":"CIC","ResolutionTime":"12:28:45 03/11/21","Solution":"Calibrated and configured","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-51680","TicketStatus":"Closed","TimeAndDate":"3/10/2021, 6:20:53 AM"},"Tech Support - TS00 - 52700":{"BriefDescriptionForSupport":"Module will not respond. Suspect R1 damage","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"8057054446","ProductSerialNo":"KWL0148V01111190900886","Reseller":"COMMUNICATION INFRASTRUCTURE CORPORATION (CIC)","ResolutionTime":"13:59:28 12/06/21","Solution":"\r\nUpdate Time 13:59:28  06/12/21\r\nR1 PCB to send under warranty claim form. works fine with R1 shorted.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-52700","TicketStatus":"Closed","TimeAndDate":"11/29/2021, 6:03:28 PM"},"Tech Support - TS00 - 54189":{"BriefDescriptionForSupport":"Firmware updated. Reset low Voltage disconnect so modules will not discharge past low cutoff","Country":"United States","Customername":"Marty Snyder (CIC)","Email":"msnyder7@gmail.com","MobileNo":"+18057054446","ProductSerialNo":"Many(36 modules)","Reseller":"CIC","ResolutionTime":"12:29:19 03/11/21","Solution":"Calibrated and configured","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-54189","TicketStatus":"Closed","TimeAndDate":"3/10/2021, 6:20:14 AM"},"Tech Support - TS00 - 5452":{"BriefDescriptionForSupport":"Module screen reads \"contact support\"","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"8057054446","ProductSerialNo":"KWL01048V01216210400137","Reseller":"COMMUNICATION INFRASTRUCTURE CORPORATION (CIC)","ResolutionTime":"09:23:08 11/10/21","Solution":"\r\nUpdate Time 09:23:08  10/11/21\r\nunit turn on and trips immediately. Unit is worked one charge cycle and stopped on afterthat. with circuitbreaker off, terminal have 56.9V which indicates overcharged and damaged SSR. Voltage is 46.0 on terminals when breaker is ON. Not charging. Suggested to replace SSR board.\nSupported on 29Sep2021\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-5452","TicketStatus":"Closed","TimeAndDate":"9/22/2021, 4:12:48 PM"},"Tech Support - TS00 - 57280":{"BriefDescriptionForSupport":"Module will not respond. Suspect R1 damage","Country":"USA","Customername":"Scott Wiles","Email":"kato2509@gmail.com","MobileNo":"+1 (808) 443-4960","ProductSerialNo":"KWL01048V01216210400141","Reseller":"Supercapacitor Energy LLC","ResolutionTime":"13:52:46 12/06/21","Solution":"\r\nUpdate Time 13:52:46  06/12/21\r\nR1 PCB to send under warranty claim form. works fnne with r1 shorted.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-57280","TicketStatus":"Closed","TimeAndDate":"11/29/2021, 6:07:29 PM"},"Tech Support - TS00 - 58499":{"BriefDescriptionForSupport":"Voltage reads 21V, but this cannot be the real Voltage\nFix issue / update firmware / Recalibrate","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"8057054446","ProductSerialNo":"KWL0148V01211190800400","Reseller":"COMMUNICATION INFRASTRUCTURE CORPORATION (CIC)","ResolutionTime":"15:30:42 11/24/21","Solution":"\r\nUpdate Time 15:30:42  24/11/21\r\n3550-48-B-1.7C-M-SD-A-X-X-G\nKWL_48A_v3.31_2019\nVoltage reads 21V, but this cannot be the real Voltage\ncell 1 2.85v cell3 2.4v. cell voltages not correct. C1 0V, C2 0V, C3 0V cell4 is 2.65V, 5 is 2.65V. cell board is inside the cell pack with rivets. Module to send back to factory.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-58499","TicketStatus":"Closed","TimeAndDate":"11/22/2021, 8:30:02 PM"},"Tech Support - TS00 - 63250":{"BriefDescriptionForSupport":"Contact Service","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"8057054446","ProductSerialNo":"21190300043","Reseller":"COMMUNICATION INFRASTRUCTURE CORPORATION (CIC)","ResolutionTime":"16:37:51 12/23/21","Solution":"\r\nUpdate Time 17:40:52  21/11/21\r\nModule states \"Contact Service\"\ncell voltages 6.14 on all.\nAsked customer for hardware troubleshooting.  Customer have to comeback\r\nWaiting Customer Feedback\r\nUpdate Time 16:37:51  23/12/21\r\nCustomer not given response on the follow up\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-63250","TicketStatus":"Closed","TimeAndDate":"11/9/2021, 12:32:07 PM"},"Tech Support - TS00 - 63955":{"BriefDescriptionForSupport":"LED Screen says \"Memory Problem!\" no Voltage shows on screen","Country":"United States of America","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"+1 805-705-4446","ProductSerialNo":"KWL01048V01216210400082","Reseller":"Supercapacitor Energy LLC","ResolutionTime":"09:27:39 11/09/21","Solution":"\r\nUpdate Time 09:27:39  09/11/21\r\nSupport on 4Nov2021\nContact service,  Memory problem, No voltage or energy parameters on LCD display.\ncell connections reinserted, contact service issue solved. set RTC, SD card enable. Com port cable was faulty, replaced. V, I calibration checked, all ok.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-63955","TicketStatus":"Closed","TimeAndDate":"10/27/2021, 8:57:14 PM"},"Tech Support - TS00 - 7023":{"BriefDescriptionForSupport":"Over Temperature","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"8057054446","ProductSerialNo":"21190300034","Reseller":"COMMUNICATION INFRASTRUCTURE CORPORATION (CIC)","ResolutionTime":"16:40:05 12/23/21","Solution":"\r\nUpdate Time 18:02:13  21/11/21\r\nCustomer had to come back with another schedule for hardware troubleshooting\r\nWaiting Customer Feedback\r\nUpdate Time 16:40:05  23/12/21\r\ncustomer do not replied yet\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-7023","TicketStatus":"Closed","TimeAndDate":"11/9/2021, 12:33:34 PM"},"Tech Support - TS00 - 78768":{"BriefDescriptionForSupport":"Voltage Calibration","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"8057054446","ProductSerialNo":"2119030041","Reseller":"COMMUNICATION INFRASTRUCTURE CORPORATION (CIC)","ResolutionTime":"16:38:11 12/23/21","Solution":"\r\nUpdate Time 18:01:42  21/11/21\r\nCustomer had to come back with another schedule for hardware troubleshooting\r\nWaiting Customer Feedback\r\nUpdate Time 16:38:11  23/12/21\r\nCustomer not given response on the follow up\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-78768","TicketStatus":"Closed","TimeAndDate":"11/9/2021, 12:31:11 PM"},"Tech Support - TS00 - 79476":{"BriefDescriptionForSupport":"We are installing new main board.","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"8057054446","ProductSerialNo":"04048V01211190300035","Reseller":"COMMUNICATION INFRASTRUCTURE CORPORATION (CIC)","ResolutionTime":"16:37:29 12/23/21","Solution":"\r\nUpdate Time 18:01:12  21/11/21\r\nCustomer had to come back with another schedule for hardware troubleshooting\r\nWaiting Customer Feedback\r\nUpdate Time 16:37:29  23/12/21\r\nCustomer not given response on the follow up\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-79476","TicketStatus":"Closed","TimeAndDate":"11/9/2021, 12:38:14 PM"},"Tech Support - TS00 - 82313":{"BriefDescriptionForSupport":"Module is not charging or discharging. It was in test lab at ABB","Country":"United States","Customername":"Marty Snyder","Email":"msnyder7@gmail.com","MobileNo":"+1 805-705-4446","ProductSerialNo":"KWL02048V01211190700158","Reseller":"Supercapacitor Energy LLC","ResolutionTime":"16:52:54 08/24/21","Solution":"\r\nUpdate Time 09:00:39  18/07/21\r\nSSR Replacement is required. (OLD SSR)\r\nOpen\r\nUpdate Time 16:52:54  24/08/21\r\nSSR Replaced Under Warranty\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-82313","TicketStatus":"Closed","TimeAndDate":"7/9/2021, 11:17:48 AM"},"Tech Support - TS00 - 92689":{"BriefDescriptionForSupport":"Module in customers hands for testing. Here is report\n•\tThe supply needed to be reduce to 53Vdc at 53.5Vdc it was still going into overvoltage alarm and shutting down.[TAP...] I suspect the module needs to be calibrated.\n•\tI did run one discharge test measuring the voltage every 5 minutes with a 60A load see table below, before reaching 65 minutes the unit shut off.[TAP...] 65 minutes would be approx.2.9kWh and per the first point above, the module probably isn’t fully charged.\n \nOne issue that occurred whenever there was an alarm and the unit turned off it caused the power system to restart, can you tell us what happens at the terminals when it shuts down?[TAP...] They shut-off until voltage comes back into range.\n \nrun time\tVoltage\n0\t51.2\n5\t50.36\n10\t49.8\n15\t49.1\n20\t48.5\n25\t48\n30\t47.57\n35\t47.3\n40\t46.9\n45\t46.56\n50\t46.2\n55\t45.8\n60\t45.3\n65\t0\n","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"+18057054446","ProductSerialNo":"KWL01048V01211xxxx","Reseller":"CIC","ResolutionTime":"10:39:37 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-92689","TicketStatus":"Closed","TimeAndDate":"3/27/2021, 6:16:03 PM"},"Tech Support - TS00 - 98560":{"BriefDescriptionForSupport":"Please Connect to Charger","Country":"United States","Customername":"Marty Snyder","Email":"msnyder@cicusa.com","MobileNo":"8057054446","ProductSerialNo":"21190300049","Reseller":"COMMUNICATION INFRASTRUCTURE CORPORATION (CIC)","ResolutionTime":"16:37:07 12/23/21","Solution":"\r\nUpdate Time 17:46:41  21/11/21\r\n6700-48-B-1.4C-M-SD-A-G\nKWL_48A_v3.35_2021\nKWL04048V01211190300049\n776.77kW, 49.21V\nPlease Connect to Charger, cell 2 is 0v.\nusing developer login, update firmare\ntrack 2 and 3 burned. ask customer to resolder.\r\nWaiting Customer Feedback\r\nUpdate Time 16:37:07  23/12/21\r\nCustomer not given response on the follow up\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-98560","TicketStatus":"Closed","TimeAndDate":"11/9/2021, 12:32:52 PM"}},"Michael Horgan":{"Tech Support - TS00 - 86248":{"BriefDescriptionForSupport":"Module not charging up to required voltage","Country":"United States","Customername":"Dynamic Grid","Email":"michael.horgan@dynamicgrid.ai","MobileNo":"5036868871","ProductSerialNo":"kwl01048v","Reseller":"Introspective Systems","ResolutionTime":"10:39:30 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-86248","TicketStatus":"Closed","TimeAndDate":"4/11/2021, 4:34:16 PM"}},"Mike Morin":{"Tech Support - TS00 - 11246":{"BriefDescriptionForSupport":"Terminals stay energized even when not activated.  Will not discharge or accept a charge","Country":"Canada","Customername":"Mike Morin","Email":"acelecnt@gmail.com","MobileNo":"1 867 444 0540","ProductSerialNo":"KWL01048V01211190800420","Reseller":"SSI Micro Ltd","ResolutionTime":"10:25:20 02/23/22","Solution":"\r\nUpdate Time 10:25:20  23/02/22\r\ntroubleshooting suspect that SSR Board is Faulty, Terminal having voltage without activating the terminal and not charging and discharging.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-11246","TicketStatus":"Closed","TimeAndDate":"2/21/2022, 9:54:24 AM"},"Tech Support - TS00 - 28347":{"BriefDescriptionForSupport":"Terminals stay energized even when not activated.  Will not discharge or accept a charge","Country":"Canada","Customername":"Mike Morin","Email":"acelecnt@gmail.com","MobileNo":"1 867 444 0540","ProductSerialNo":"KWL01048V01211200101385","Reseller":"SSI Micro Ltd","ResolutionTime":"10:26:00 02/23/22","Solution":"\r\nUpdate Time 10:26:00  23/02/22\r\ntroubleshooting suspect that SSR Board is Faulty, Terminal having voltage without activating the terminal and not charging and discharging moreover R1 PCB is damage.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-28347","TicketStatus":"Closed","TimeAndDate":"2/21/2022, 9:56:05 AM"},"Tech Support - TS00 - 46673":{"BriefDescriptionForSupport":"Battery will no longer accept a charge.  Main modules stay energized when deactivated.  Sitting at 48.57V.  When attempting to charge at 53.6V, no current flow.","Country":"Canada","Customername":"Mike Morin","Email":"acelecnt@gmail.com","MobileNo":"18674440540","ProductSerialNo":"KWL01048V01211200301554","Reseller":"SSI Micro Ltd","ResolutionTime":"09:49:44 02/18/22","Solution":"\r\nUpdate Time 09:49:44  18/02/22\r\nSupport for ticket#46673 Serial# KWL01048V01211200301554 is closed.\nModule is Not discharging or charging, Recovery Procedure did not solve the issue. SSR board damaged. Terminal voltage comes directly on the terminals even without Activation the terminals/breaker ON.  \n\n\n\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-46673","TicketStatus":"Closed","TimeAndDate":"2/15/2022, 10:44:47 AM"}},"Misha Svir":{"Tech Support - TS00 - 17619":{"BriefDescriptionForSupport":"No lights no display -  charge/discharge seems working","Country":"Australia","Customername":"MIKHAIL SVIRIDOV","Email":"msviridov@tpg.com.au","MobileNo":"+61441124560","PartNumber":"unknown","ProductSerialNo":"kwl01048u01216210500168","Reseller":"Vieda PTY LTD","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-17619","TicketStatus":"Open","TimeAndDate":"22/03/2023, 2:11:07 am"},"Tech Support - TS00 - 31020":{"BriefDescriptionForSupport":"charge/rechrge seems working - no lights and controls","Country":"Australia","Customername":"MIKHAIL SVIRIDOV","Email":"msviridov@tpg.com.au","MobileNo":"+61441124560","PartNumber":"electronic boards","ProductSerialNo":"kwl01048u01216210500165","Reseller":"Vieda PTY LTD","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-31020","TicketStatus":"Open","TimeAndDate":"23/03/2023, 4:02:54 pm"}},"Mohamed Eliwa":{"Tech Support - TS00 - 16604":{"BriefDescriptionForSupport":"Product: 7.1 kWH - 48V Module\nI&E values are significantly different in one module compared to the other module although they are connected together in parallel.","Country":"UAE","Customername":"Rentech Systems","Email":"m.eliwa@rentech.ae","MobileNo":"+971554600943","ProductSerialNo":"kwl02048v01211200500269","Reseller":"Infusion Solar Energy Systems LLC","ResolutionTime":"15:05:39 01/07/21","Solution":"SOLVED","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-16604","TicketStatus":"Closed","TimeAndDate":"1/4/2021, 12:53:57 PM"},"Tech Support - TS00 - 1824":{"BriefDescriptionForSupport":"Requesting for refund as this is the 4th time the batteries are failing ","Country":"United Arab Emirates ","Customername":"Rentech systems LLC ","Email":"M.eliwa@rentech.ae","MobileNo":"0554600943","PartNumber":"7100-48-B-2C-M-SD-A-X-DC-G","ProductSerialNo":"KWL42048V05216220400002, KWL42048V05216220400003","Reseller":"Amber and waseem","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-1824","TicketStatus":"Open","TimeAndDate":"25/10/2022, 09:19:39"},"Tech Support - TS00 - 36620":{"BriefDescriptionForSupport":"The battery is not producing any voltage & the display shows only the backlight.","Country":"UAE","Customername":"Rentech Systems","Email":"m.eliwa@rentech.ae","MobileNo":"+971554600943","ProductSerialNo":"KWL02024V02111200800010","Reseller":"Infusion Solar Energy Systems LLC","ResolutionTime":"14:13:26 12/23/21","Solution":"\r\nUpdate Time 10:34:01  15/12/21\r\nRemote connection is requested\r\nOn Progress\r\nUpdate Time 14:13:26  23/12/21\r\nCustomer requested field support. Escalated to management\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-36620","TicketStatus":"Closed","TimeAndDate":"12/14/2021, 5:56:32 PM"},"Tech Support - TS00 - 52233":{"BriefDescriptionForSupport":"Battery display is not showing any information and when the battery is restarted, the information appears for a short period of time and disappears again.","Country":"UAE","Customername":"Rentech Systems","Email":"m.eliwa@rentech.ae","MobileNo":"+971554600943","ProductSerialNo":"KWL02024V02111200800008","Reseller":"Infusion Solar Energy Systems LLC","ResolutionTime":"10:38:45 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-52233","TicketStatus":"Closed","TimeAndDate":"4/7/2021, 7:20:47 PM"}},"Muhammad Safnad":{"Tech Support - TS00 - 72018":{"BriefDescriptionForSupport":"Looking for opportunity as Web and Mobile APP Developer","Country":"UAE","Customername":"Muhammad safnad","Email":"officialsafnad@gmail.com","MobileNo":"971545239065","PartNumber":"00","ProductSerialNo":"00","Reseller":"Job Seeking","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-72018","TicketStatus":"Open","TimeAndDate":"4/3/2024, 11:07:22 AM"}},"Nasir Farooq":{"Tech Support - TS00 - 57764":{"BriefDescriptionForSupport":"MC needs to b changed","Country":"UAE","Customername":"Pal Solar","Email":"nasir@emtel.me","MobileNo":"+971559100077","ProductSerialNo":"Module Combiner","Reseller":"Emtel","ResolutionTime":"10:38:36 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-57764","TicketStatus":"Closed","TimeAndDate":"4/7/2021, 10:04:08 PM"},"Tech Support - TS00 - 70392":{"BriefDescriptionForSupport":"Etisalat Module installed at site is generating alarms even though there is no situation or reason of generating alarms at Dry Contacts. All except Dry Contact D are Disabled but still A,B,C dry contacts are getting triggered. remote access is available for remote resolution. Matter is urgent","Country":"UAE","Customername":"Emtel Communications LLC","Email":"nasir.nazir@emtel.me","MobileNo":"+971559100077","PartNumber":" 7100-48-B-2C-M-SD-A-X-DC-MOD","ProductSerialNo":"KWL39048V01217220200039","Reseller":"Emtel Communications LLC","ResolutionTime":"15:52:44 13/6/2022","Solution":"null/Issue is resolved in updated software Date:15:52:44 13/6/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-70392","TicketStatus":"Closed","TimeAndDate":"3/30/2022, 8:11:57 AM"},"Tech Support - TS00 - 71651":{"BriefDescriptionForSupport":"Current module Combiner is not working. Fuse is getting burnt and modules are not connectable.","Country":"United Arab Emirates","Customername":"Etisalat","Email":"nasir@emtel.me","MobileNo":"00971559100077","ProductSerialNo":"Reem Island Abu Dhabi MC","Reseller":"Emtel Communications LLC","ResolutionTime":"16:55:40 08/24/21","Solution":"\r\nUpdate Time 16:55:40  24/08/21\r\nReplaced MC\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-71651","TicketStatus":"Closed","TimeAndDate":"7/11/2021, 4:54:22 PM"}},"Netshiovhani selby":{"Tech Support - TS00 - 13152":{"BriefDescriptionForSupport":"Requesting firmware update on the Unit.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-TM-SD-A-X-X-G","ProductSerialNo":"KWL01048V01111210801205","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-13152","TicketStatus":"Open","TimeAndDate":"8/15/2023, 10:44:07 AM"},"Tech Support - TS00 - 17207":{"BriefDescriptionForSupport":"Contact Service Alarm","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"2640-48-B-2C-M-SD-A-X-X-G","ProductSerialNo":"KWL37048V01211220200008","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-17207","TicketStatus":"Open","TimeAndDate":"11/10/2023, 11:58:27 AM"},"Tech Support - TS00 - 1730":{"BriefDescriptionForSupport":"When connected to charger, it reads High charge current. The set charge current from the charger was set at 10A.","Country":"South Africa","Customername":"Probe Corporation","Email":" selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"2640-48-B-2C-M-SD-A-X-X-G","ProductSerialNo":"KWL37048V01211220200011","Reseller":"Probe Corporation","ResolutionTime":"9/19/2023, 9:12:45 AM","Solution":"Calibrated the unit as per requirement. ","SupportEngineerName":"Support#1","TicketNumber":"TS00-1730","TicketStatus":"Closed","TimeAndDate":"9/15/2023, 1:34:54 PM"},"Tech Support - TS00 - 19240":{"BriefDescriptionForSupport":"The Unit requires voltage calibration. The Voltage displayed on the LCD is different from the terminals' voltage by a large factor.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191201116","Reseller":"Probe Corporation","ResolutionTime":"8/7/2023, 4:23:42 PM","Solution":"There was serial mismatch issue with the module while the reason for serial number mismatch was not addressed. ","SupportEngineerName":"Support#1","TicketNumber":"TS00-19240","TicketStatus":"Closed","TimeAndDate":"7/13/2023, 1:49:59 PM"},"Tech Support - TS00 - 24807":{"BriefDescriptionForSupport":"High current alarm. Need current value calibration. ","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"4000-48-B-2C-M-SD-A-X-X-G_GEN5","ProductSerialNo":"KWL43048V0521122070009","Reseller":"Probe Corporation","ResolutionTime":"11/21/2023, 11:53:24 AM","Solution":"Reconfigured alarms and display contrast.","SupportEngineerName":"Support#1","TicketNumber":"TS00-24807","TicketStatus":"Closed","TimeAndDate":"10/23/2023, 10:11:58 AM"},"Tech Support - TS00 - 26859":{"BriefDescriptionForSupport":"Module terminal high temperature alarm. Not allowing charge or discharge due to alarm.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211190600239","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-26859","TicketStatus":"Open","TimeAndDate":"9/28/2023, 11:13:34 AM"},"Tech Support - TS00 - 28018":{"BriefDescriptionForSupport":"Cell monitoring reading incorrect cell voltages. This is causing cell overcharge and under charge alarms.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"2640-48-B-2C-M-SD-A-X-X-G","ProductSerialNo":"KWL37048V01211220200009","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-28018","TicketStatus":"Open","TimeAndDate":"9/22/2023, 9:08:00 AM"},"Tech Support - TS00 - 28422":{"BriefDescriptionForSupport":"Upon switching on, module gives an over current alarm. ","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"4000-48-B-2C-M-SD-A-X-X-G_GENS","ProductSerialNo":"KWL43048V05211220700096","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-28422","TicketStatus":"Open","TimeAndDate":"10/12/2023, 10:38:48 AM"},"Tech Support - TS00 - 31756":{"BriefDescriptionForSupport":"Breaker keeps tripping when module is activated. When put on test mode it does not trip.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"4000-48-B-2C-M-SD-A-X-X-G_GEN5","ProductSerialNo":"KWL43048V0521122070011","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-31756","TicketStatus":"Open","TimeAndDate":"10/23/2023, 10:15:54 AM"},"Tech Support - TS00 - 39474":{"BriefDescriptionForSupport":"CONTACT SERVICE ALARM","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V0121116000154","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-39474","TicketStatus":"Open","TimeAndDate":"10/3/2023, 9:23:34 AM"},"Tech Support - TS00 - 40777":{"BriefDescriptionForSupport":"CONTACT SERVICE ALARM","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211190600151","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-40777","TicketStatus":"Open","TimeAndDate":"10/3/2023, 9:19:19 AM"},"Tech Support - TS00 - 41061":{"BriefDescriptionForSupport":"Unit state of charge is not matching the pack voltage. It does not rich 100%. We need calibration and firmware update","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-TM-SD-A-G","ProductSerialNo":"KWL01048V01111190600077","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-41061","TicketStatus":"Open","TimeAndDate":"8/15/2023, 8:23:37 AM"},"Tech Support - TS00 - 41801":{"BriefDescriptionForSupport":"High Voltage alarm. Needs voltage caliberation.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"7100-48-B-2C-M-SD-A-X-X-G","ProductSerialNo":"KWL42048V05211220600008","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-41801","TicketStatus":"Open","TimeAndDate":"10/17/2023, 8:51:24 AM"},"Tech Support - TS00 - 43250":{"BriefDescriptionForSupport":"The unit does not take charge.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"7100-48-B-2C-M-SD-A-G","ProductSerialNo":"KWL02048V01211190800196","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-43250","TicketStatus":"Open","TimeAndDate":"8/11/2023, 10:20:35 AM"},"Tech Support - TS00 - 49451":{"BriefDescriptionForSupport":"Unit had a faulty Main CB Board and SSR. Components were replaced and is now working well. We need a serialization on the new Main CB to match the module serial number.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191100983","Reseller":"Probe Corporation","ResolutionTime":"11/3/2023, 4:53:02 PM","Solution":"Updated the SN and set RTC.","SupportEngineerName":"Support#1","TicketNumber":"TS00-49451","TicketStatus":"Closed","TimeAndDate":"11/2/2023, 9:01:13 AM"},"Tech Support - TS00 - 53091":{"BriefDescriptionForSupport":"Module screen is not displaying clearly. Different screens were used and still no satisfactory results. All connections have been checked and are well connected.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"2640-48-B-2C-M-SD-A-X-X-G","ProductSerialNo":"KWL37048V01211220200008","Reseller":"Probe Corporation","ResolutionTime":"10/17/2023, 11:11:20 AM","Solution":"Display contrast adjusted and terminals activation done with few calibrations. ","SupportEngineerName":"Support#1","TicketNumber":"TS00-53091","TicketStatus":"Closed","TimeAndDate":"9/21/2023, 4:49:04 PM"},"Tech Support - TS00 - 56495":{"BriefDescriptionForSupport":"The unit state of charge does not match the pack voltage. We need SOC calibration","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211190600250","Reseller":"Probe Corporation","ResolutionTime":"8/17/2023, 10:15:43 AM","Solution":"Updated FW & reset the SOC of module .","SupportEngineerName":"Support#1","TicketNumber":"TS00-56495","TicketStatus":"Closed","TimeAndDate":"8/14/2023, 1:57:48 PM"},"Tech Support - TS00 - 60101":{"BriefDescriptionForSupport":"voltage calibrations and terminal settings","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"kwl01048v01211200101357","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-60101","TicketStatus":"Open","TimeAndDate":"10/12/2023, 10:48:58 AM"},"Tech Support - TS00 - 65452":{"BriefDescriptionForSupport":"LCD not clear, it needs adjustments. All hardware connection were checked and intact.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"2640-48-B-2C-M-SD-A-X-X-G","ProductSerialNo":"KWL37048V01211220200012","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-65452","TicketStatus":"Open","TimeAndDate":"9/22/2023, 9:22:16 AM"},"Tech Support - TS00 - 65643":{"BriefDescriptionForSupport":"The Unit is giving us a Terminal High Temperature Alarm. We switched it off for more than 24 hour to cool down but we still get the same alarm when we switch it on.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211190600239","Reseller":"Probe Corporation","ResolutionTime":"8/7/2023, 4:35:28 PM","Solution":"There was serial number mismatch issue with the module while the reason for serial number mismatch was not addressed. ","SupportEngineerName":"Support#1","TicketNumber":"TS00-65643","TicketStatus":"Closed","TimeAndDate":"7/5/2023, 10:53:07 AM"},"Tech Support - TS00 - 66086":{"BriefDescriptionForSupport":"Unit needs firmware update and calibration","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"7100-48-B-3C-M-SD-A-FL","ProductSerialNo":"KWL02048V02211200500012","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-66086","TicketStatus":"Open","TimeAndDate":"8/15/2023, 10:49:15 AM"},"Tech Support - TS00 - 69440":{"BriefDescriptionForSupport":"The unit State Of Charge (SOC) does not match the pack voltage. It only charges up to 72% yet the pack voltage is fully charged.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211190600249","Reseller":"Probe Corporation","ResolutionTime":"8/31/2023, 12:20:54 PM","Solution":"Reset the SOC and done the calibration. ","SupportEngineerName":"Support#1","TicketNumber":"TS00-69440","TicketStatus":"Closed","TimeAndDate":"8/10/2023, 3:00:45 PM"},"Tech Support - TS00 - 73674":{"BriefDescriptionForSupport":"SOC and Voltage calibration","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"7100-48-B-2C-TM-SD-A-G","ProductSerialNo":"KWL02048V01111191000259","Reseller":"Probe Corporation","ResolutionTime":"12/7/2023, 10:18:16 AM","Solution":"Calibration done.","SupportEngineerName":"Support#1","TicketNumber":"TS00-73674","TicketStatus":"Closed","TimeAndDate":"11/30/2023, 3:31:14 PM"},"Tech Support - TS00 - 74244":{"BriefDescriptionForSupport":"Module not taking charge. Need assistance with charge calibration.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191100983","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-74244","TicketStatus":"Open","TimeAndDate":"9/21/2023, 4:53:10 PM"},"Tech Support - TS00 - 75780":{"BriefDescriptionForSupport":"Module not discharging. There is output voltage on the terminals","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-TM-SD-A-G","ProductSerialNo":"KWL01048V01211190200001","Reseller":" ","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-75780","TicketStatus":"Open","TimeAndDate":"8/16/2023, 10:39:38 AM"},"Tech Support - TS00 - 79321":{"BriefDescriptionForSupport":"Module has high temperature and temperature Compensation initialised.\nIt reads 40 to 47 deg C\n\n","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"7100-48-B-2C-M-SD-A-X-X-G","ProductSerialNo":"KWL42048V05211220600029","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-79321","TicketStatus":"Open","TimeAndDate":"10/17/2023, 8:46:33 AM"},"Tech Support - TS00 - 82918":{"BriefDescriptionForSupport":"Current and Voltage calibration","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191201125","Reseller":"Probe Corporation","ResolutionTime":"12/7/2023, 10:16:11 AM","Solution":"Calibration done.","SupportEngineerName":"Support#1","TicketNumber":"TS00-82918","TicketStatus":"Closed","TimeAndDate":"11/27/2023, 8:55:50 AM"},"Tech Support - TS00 - 90740":{"BriefDescriptionForSupport":"Unit discharges and charges quickly. Does not seem to hold capacity, It is connected in parallel yet no alarms are recorded except the memory problem. Need a problem analysis session.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-TM-SD-A-G","ProductSerialNo":"KWL01048V01111190800332","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-90740","TicketStatus":"Open","TimeAndDate":"10/30/2023, 1:28:10 PM"},"Tech Support - TS00 - 93231":{"BriefDescriptionForSupport":"The Unit requires temperature sensor calibration. It gives a high temperature alarm when switched on under normal circumstances.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"2640-48-B-2C-M-SD-A-X-X-G","ProductSerialNo":"KWL37048V01211220200022","Reseller":"Probe Corporation","ResolutionTime":"8/7/2023, 4:20:58 PM","Solution":"There was no alarm on the module during the session and there was a serial mismatch issue while the reason for mismatching serial number was not addressed. ","SupportEngineerName":"Support#1","TicketNumber":"TS00-93231","TicketStatus":"Closed","TimeAndDate":"7/13/2023, 1:52:55 PM"},"Tech Support - TS00 - 93474":{"BriefDescriptionForSupport":"High temperature alarm during discharge.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-TM-SD-A-G","ProductSerialNo":"KWL01048V01111190600080","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-93474","TicketStatus":"Open","TimeAndDate":"1/30/2024, 10:08:21 AM"},"Tech Support - TS00 - 93847":{"BriefDescriptionForSupport":"The module is not talking charge. It only took charge when the recovery breaker is on and stopped charging at 51.9V. The display shows 46V and the charger is reading the 51.9V terminal voltage where it stopped charging.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"2640-48-B-2C-M-SD-A-X-X-G","ProductSerialNo":"KWL37048V01211220200008","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-93847","TicketStatus":"Open","TimeAndDate":"9/13/2023, 9:54:53 AM"},"Tech Support - TS00 - 96067":{"BriefDescriptionForSupport":"The module is working well, however the SOC does not reach 100%, it stops 93%. We need SOC calibration.","Country":"South Africa","Customername":"Probe Corporation","Email":"selby.netshiovhani@probegroup.co.za","MobileNo":"0760469963","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200301550","Reseller":"Probe Corporation","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-96067","TicketStatus":"Open","TimeAndDate":"8/31/2023, 8:44:33 AM"}},"PSC Projects":{"Tech Support - TS00 - 21605":{"BriefDescriptionForSupport":"3 X 3.55 needs calibration to work together\nthey give a message contact services ","Country":"South Africa","Customername":"PSC Projects","Email":"gardenroute@pscprojects.co.za","MobileNo":"0799219900","ProductSerialNo":"KWL01048V01211200101351","Reseller":"PSC Projects","ResolutionTime":"09:44:46 02/28/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-21605","TicketStatus":"Closed","TimeAndDate":"2/16/2021, 2:44:25 PM"},"Tech Support - TS00 - 39780":{"BriefDescriptionForSupport":"Over Current/ The I on the capacitor shows over 2000 cycles and it is a new capacitor","Country":"South Africa","Customername":"Chals van den Berg","Email":"gardenroute@pscprojects.co.za","MobileNo":"0799219900","ProductSerialNo":"KWL01048V01211200101318","Reseller":"PSC Projects","ResolutionTime":"10:37:54 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-39780","TicketStatus":"Closed","TimeAndDate":"4/12/2021, 9:19:36 AM"},"Tech Support - TS00 - 55345":{"BriefDescriptionForSupport":"Firmware update","Country":"South Africa","Customername":"Sias","Email":"bloemfontein@pscprojects.co.za","MobileNo":"0712331616","ProductSerialNo":"Kwl02048v01111200800316","Reseller":"Psc projects","ResolutionTime":"14:20:18 06/15/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-55345","TicketStatus":"Closed","TimeAndDate":"06/06/2021, 20:46:09"},"Tech Support - TS00 - 59093":{"BriefDescriptionForSupport":"Overcurrent with nothing connected to it.","Country":"South Africa","Customername":"Chals van den Berg","Email":"gardenroute@pscprojects.co.za","MobileNo":"0799219900","ProductSerialNo":"KWL01048V01211191101034","Reseller":"PSC Projects","ResolutionTime":"10:37:35 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-59093","TicketStatus":"Closed","TimeAndDate":"5/27/2021, 8:46:26 AM"}},"Platinum Energy":{"Tech Support - TS00 - 10890":{"BriefDescriptionForSupport":"Module requires firmware update. AnyDesk login 612037881 password PlatinumEnergy","Country":"New Zealand","Customername":"Liam","Email":"Liam@platinumenergy.co.nz","MobileNo":"0276263005","ProductSerialNo":"KWL01048V01211191101041","Reseller":"Platinum Energy","ResolutionTime":"10:36:23 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-10890","TicketStatus":"Closed","TimeAndDate":"31/05/2021, 8:56:55 pm"},"Tech Support - TS00 - 16648":{"BriefDescriptionForSupport":"We have taken measurements at the green plug and it also reading 0V on cell #13. \n- Does not change with charge/discharge\n","Country":"New Zealand","Customername":"Platinum Energy","Email":"admin@platinumenergy.co.nz","MobileNo":"0276263005","PartNumber":"3550-M-S-D-A-G","ProductSerialNo":"KWL01048V01211190300935","Reseller":"Platinum Energy","ResolutionTime":"10:58:10 9/2/2022","Solution":"null/cells 13 is zero v. cell connecting board is inside metal box. The cell connection from cell 13 joint to connector may loose or broken or fuse burned. This we fix at factory. so please send back to factory under warranty claim.\n\n\n\n Date:10:58:10 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-16648","TicketStatus":"Closed","TimeAndDate":"22/02/2022, 15:46:36"},"Tech Support - TS00 - 20445":{"BriefDescriptionForSupport":"0v on cell number 1. Balancing and charging has not resolved. Cell remains at 0v. Voltage measurement taken at the green plug coming out of the cell case and no voltage has been found on cell 1. Module also requires firmware update. Can you please urgently action this module so we can return it to the customer ASAP. Module is connected to AnyDesk 612037881 Password PlatinumEnergy","Country":"New Zealand.","Customername":"Platinum Energy","Email":"Liam@platinumenergy.co.nz","MobileNo":"0276263005","ProductSerialNo":"KWL01048V0121119110831","Reseller":"Platinum Energy","ResolutionTime":"14:20:35 06/15/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-20445","TicketStatus":"Closed","TimeAndDate":"13/06/2021, 5:27:18 pm"},"Tech Support - TS00 - 27917":{"BriefDescriptionForSupport":"- Memory Problem\n- #12 Cell reading 0.05V","Country":"New Zealand","Customername":"Platinum Energy","Email":"admin@platinumenergy.co.nz","MobileNo":"0276263005","PartNumber":"3550-M-S-D-A-G","ProductSerialNo":"KWL01048V01211190300954","Reseller":"Platinum Energy","ResolutionTime":"10:50:29 9/2/2022","Solution":"null/cells 12 is zero v. cell connecting board is inside metal box. The cell connection from cell 12 joint to connector may loose or broken or fuse burned. This we fix at factory. so please send back to factory under warranty claim.\n\n\n\n Date:10:50:29 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-27917","TicketStatus":"Closed","TimeAndDate":"22/02/2022, 15:39:33"},"Tech Support - TS00 - 33878":{"BriefDescriptionForSupport":"Module requires a firmware update urgently. It is located in an area with no internet and had been setup for one night. Are you able to have a look over the module and check for any other faults as it has dropped offline a few times for this customer. The module is on AnyDesk 297225360 password PlatinumEnergy","Country":"New Zealand","Customername":"Liam Brown","Email":"Liam@platinumenergy.co.nz","MobileNo":"0276263005","ProductSerialNo":"KWL01048V01211191100832","Reseller":"Platinum Energy","ResolutionTime":"09:01:40 07/18/21","Solution":"\r\nUpdate Time 09:01:40  18/07/21\r\nUpdated Firmware to 3.35_2021\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-33878","TicketStatus":"Closed","TimeAndDate":"23/06/2021, 4:43:02 pm"},"Tech Support - TS00 - 49590":{"BriefDescriptionForSupport":"Module require current calibration. Module is operating normally but current on the LCD and SiriusView is reading 0 amps at all times. Can we schedule a time to carry out the calibration and what tools are required?","Country":"New Zealand","Customername":"Liam","Email":"liam@platinumenergy.co.nz","MobileNo":"0276263005","ProductSerialNo":"KWL01048V01211190300090","Reseller":"Platinum Energy","ResolutionTime":"10:48:36 09/09/21","Solution":"\r\nUpdate Time 10:48:22  09/09/21\r\nSD card error, old firmware \nKWL_48A_v3.32_2019\nUpdated firmware. Triggered SD card 48.15V LifeEnergy 236.09kW set, calibrated\r\nOpen\r\nUpdate Time 10:48:36  09/09/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-49590","TicketStatus":"Closed","TimeAndDate":"9/6/2021, 4:22:02 PM"},"Tech Support - TS00 - 64781":{"BriefDescriptionForSupport":"- Cell #7 is reading 0V, and cell #10 is reading 0V, rest\nof cells reading normal\n- Cells #7 & #10 will not charge beyond 2.49V, and will\ndischarge more quickly than others\n- Full cycle will still not discharge full capacity","Country":"New Zealand","Customername":"Platinum Energy","Email":"admin@platinumenergy.co.nz","MobileNo":"0276263005","PartNumber":"3550-M-S-D-A-G","ProductSerialNo":"KWL01048V01211190300098","Reseller":"Platinum Energy","ResolutionTime":"10:48:10 9/2/2022","Solution":"null/cells 10 is zero v. cell connecting board is inside metal box. The cell connection from cell 10 joint to connector may loose or broken or fuse burned. This we fix at factory. so please send back to factory under warranty claim.\n\n\n Date:10:48:10 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-64781","TicketStatus":"Closed","TimeAndDate":"22/02/2022, 15:44:09"},"Tech Support - TS00 - 66481":{"BriefDescriptionForSupport":"Module requires firmware update","Country":"New Zealand","Customername":"Liam","Email":"liam@platinumenergy.co.nz","MobileNo":"0276263005","ProductSerialNo":"KWL01048V01211191100834","Reseller":"Platinum Energy","ResolutionTime":"11:58:58 05/30/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-66481","TicketStatus":"Closed","TimeAndDate":"5/24/2021, 1:15:38 PM"},"Tech Support - TS00 - 75493":{"BriefDescriptionForSupport":"- Module does not turn on.\nWhen bypass breaker on, Voltage at terminals at 48.8V but no power to LCD.","Country":"New Zealand","Customername":"Platinum Energy","Email":"admin@platinumenergy.co.nz","MobileNo":"0276263005","PartNumber":"3550-M-S-D-A-G","ProductSerialNo":"KWL01048V01211190300831","Reseller":"Platinum Energy","ResolutionTime":"10:55:35 9/2/2022","Solution":"null/Support for Ticket# 75493 Serial: KWL01048V01211191100926 is closed.\ncells 1 is zero v. cell connecting board is inside metal box. The cell connection from cell 1 joint to connector may loose or broken or fuse burned. This we fix at factory. so please send back to factory under warranty claim.\n\n\n Date:10:55:35 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-75493","TicketStatus":"Closed","TimeAndDate":"22/02/2022, 15:36:12"},"Tech Support - TS00 - 77413":{"BriefDescriptionForSupport":"Module is showing memory problem on start up. Cell number 2 is charging up to 2.75v before the terminal voltage has reached 53.8 causing cell over voltage alarm before reaching fully charged voltage. The module is on AnyDesk user name 612037881 password PlatinumEnergy","Country":"New Zealand","Customername":"Liam","Email":"liam@platinumenergy.co.nz","MobileNo":"0276263005","ProductSerialNo":"KWL01048V01211191100865","Reseller":"Platinum Energy","ResolutionTime":"17:04:22 05/20/21","Solution":"3.35V_2021 - Upgraded Version.. ","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-77413","TicketStatus":"Closed","TimeAndDate":"4/29/2021, 3:01:44 PM"},"Tech Support - TS00 - 77471":{"BriefDescriptionForSupport":"The module switches on and when activated, the green light comes on to show the terminals are activated but no voltage is present at the terminals. All indications point to it being a faulty SSR. We are seeking permission to swap out the SSR with a spare to confirm and the replace the SSR under warranty.","Country":"New Zealand","Customername":"Glen Hodgson","Email":"liam@platinumenergy.co.nz","MobileNo":"0276263005","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191100867","Reseller":"Platinum Energy","ResolutionTime":"4/4/2023, 11:04:48 AM","Solution":"TESTED AND Replaced","SupportEngineerName":"Support#1","TicketNumber":"TS00-77471","TicketStatus":"Closed","TimeAndDate":"11/14/2022, 1:37:06 PM"},"Tech Support - TS00 - 78992":{"BriefDescriptionForSupport":"When visiting the site we found this module turned off. Initially we thought it had gone undervoltage but when we switched the bypass circuit breaker on, we found there was 51.5v at the terminals. We believe this is either circuit board or SSR related. We have had the firmware update completed on this module that was meant to protect the SSR against failure though. The module does not power on so we are not able to connect it to Anydesk. \nWe will await your recommendation.","Country":"New Zealand","Customername":"Liam","Email":"liam@platinumenergy.co.nz","MobileNo":"0276263005","ProductSerialNo":"KWL01048V01211191100926","Reseller":"Platinum Energy","ResolutionTime":"10:30:43 09/09/21","Solution":"\r\nUpdate Time 10:29:50  09/09/21\r\nserial KWL01048V01211191100926 which is now serial KWL01048V01211191100831 as customer have swapped the board.\nRTC need to set, adjust serial number\r\nOpen\r\nUpdate Time 10:29:57  09/09/21\r\nserial KWL01048V01211191100926 which is now serial KWL01048V01211191100831 as customer have swapped the board.\nRTC need to set, adjust serial number\r\nOpen\r\nUpdate Time 10:30:43  09/09/21\r\nserial KWL01048V01211191100926 which is now serial KWL01048V01211191100831 as customer have swapped the board.\nRTC need to set, adjust serial number\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-78992","TicketStatus":"Closed","TimeAndDate":"9/3/2021, 2:47:54 PM"},"Tech Support - TS00 - 81800":{"BriefDescriptionForSupport":"- Module will not turn on.\nVoltage present at terminals at 46.6V with bypass breaker but still no power to LCD","Country":"New Zealand","Customername":" Platinum Energy","Email":"admin@platinumenergy.co.nz","MobileNo":"0276263005","PartNumber":"3550-M-S-D-A-G","ProductSerialNo":"KWL01048V01211190300937","Reseller":"Platinum Energy","ResolutionTime":"10:33:27 9/2/2022","Solution":"null/Change dc to dc the converter, module works fine\n\n\n Date:10:33:27 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-81800","TicketStatus":"Closed","TimeAndDate":"22/02/2022, 15:34:41"},"Tech Support - TS00 - 81894":{"BriefDescriptionForSupport":"Firmware update required. 7 other modules part of the same installation also require update. We would like to book this in for Monday 12th at 9am Dubai time.","Country":"","Customername":"New Zealand","Email":"liam@platinumenergy.co.nz","MobileNo":"0276263005","ProductSerialNo":"KWL01048V01211191100937","Reseller":"","ResolutionTime":"09:14:34 07/14/21","Solution":"KWL 48A old firmware  V3.2 2019 Updated to V3.35 2021.\nFirmware updated on modules as listed below:\nKWL01048V01211191100926\nKWL01048V01211191100934\nKWL01048V01211191100935\nKWL01048V01211191100936\nKWL01048V01211191100937\nKWL01048V01211191100943\nKWL01048V01211191100944\nKWL01048V01211191100947\nKWL01048V01211191100948","SupportEngineerName":"Platinum Energy","TicketNumber":"TS00-81894","TicketStatus":"Closed","TimeAndDate":"7/8/2021, 11:38:01 AM"},"Tech Support - TS00 - 90624":{"BriefDescriptionForSupport":"- Overcurrent as soon as any current applied, contact service message\n- Multiple cells showing lower voltage out of balance with others (>0.8V)","Country":"New Zealand","Customername":"Platinum Energy","Email":"admin@platinumenergy.co.nz","MobileNo":"0276263005","PartNumber":"3550-M-S-D-A-G","ProductSerialNo":"KWL01048V01211190300036","Reseller":"Platinum Energy","ResolutionTime":"10:35:56 9/2/2022","Solution":"null/cells 1, 2, 12 and 13 are zero v. cell connecting board is inside metal box. The cell connection from cell 1, 2, 12, and 13 joint to connector may loose or broken or fuse burned. This we fix at factory. so please send back to factory under warranty claim.\n\n\n Date:10:35:56 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-90624","TicketStatus":"Closed","TimeAndDate":"22/02/2022, 15:31:03"},"Tech Support - TS00 - 92288":{"BriefDescriptionForSupport":"When module is turned on and activated there is no voltage at the terminals but the LCD screen and software indicate the terminals are activated and should have 49v. I have turned it off and on with no change. The module is on AnyDesk: 612037881 password: PlatinumEnergy","Country":"New Zealand","Customername":"Platinum Energy","Email":"Liam@platinumenergy.co.nz","MobileNo":"0276263005","ProductSerialNo":"KWL01048V01211191100868","Reseller":"Platinum Energy","ResolutionTime":"11:59:27 05/30/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-92288","TicketStatus":"Closed","TimeAndDate":"18/03/2021, 3:09:19 pm"},"Tech Support - TS00 - 93600":{"BriefDescriptionForSupport":"Cell #3 is reaching full charge faster than the other 19 cells and causing the module to go in to \"cell over charge\" state. Cell #3 is also discharging faster than the other 19 cells meaning we are only able to use 2.5kWh from the 3.55kWh module. It seems like cell #3 has less capacity for storage than the other 19 cells.","Country":"New Zealand","Customername":"Liam Brown","Email":"admin@platinumenergy.co.nz","MobileNo":"0276263005","PartNumber":"3550-48-B-1.7C-M-SD-A-X-X-G","ProductSerialNo":"KWL01048V01211191100937","Reseller":"Platinum Energy","ResolutionTime":"14:29:54 22/2/2022","Solution":"null/cell no 3 is charging and discharging very fast. Date:14:29:54 22/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-93600","TicketStatus":"Closed","TimeAndDate":"3/21/2022, 2:19:58 PM"},"Tech Support - TS00 - 9371":{"BriefDescriptionForSupport":"- Anderson module\n- Unprotected terminal reads 45.6V\n- Module reads ~0V on all cells\n- Temperature readings inf & 0","Country":"New Zealand","Customername":"Platinum Energy","Email":"admin@platinumenergy.co.nz","MobileNo":"0276263005","PartNumber":"3550-M-S-D-A-G","ProductSerialNo":"KWL01048V0121119030027","Reseller":"Platinum Energy","ResolutionTime":"10:38:30 9/2/2022","Solution":"null/cells 3, 7, 8 and 10 are zero v. cell connecting board is inside metal box. The cell connection from cell 3, 7, 8, and 10 joint to connector may loose or broken or fuse burned. This we fix at factory. so please send back to factory under warranty claim.\n\n\n Date:10:38:30 9/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-9371","TicketStatus":"Closed","TimeAndDate":"22/02/2022, 15:41:56"},"Tech Support - TS00 - 98125":{"BriefDescriptionForSupport":"Firmware requires an update on all 3 modules connected to AnyDesk. The other 2 modules serial numbers are: KWL01048V01211191100869 and   KWL01048V01211191101054. AnyDesk login is 612037881 password PlatinumEnergy","Country":"New Zealand","Customername":"Liam Brown","Email":"Liam@platinumenergy.co.nz","MobileNo":"0276263005","ProductSerialNo":"KWL01048V01211191100868","Reseller":"Platinum Energy","ResolutionTime":"09:45:13 05/30/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-98125","TicketStatus":"Closed","TimeAndDate":"25/05/2021, 7:45:04 pm"}},"R S":{"Tech Support - TS00 - 645":{"BriefDescriptionForSupport":"we have 4 modules which have never delivered the 14 kw promised by ARVIO's IDS.  Over 1 year of adjustments by ARVIO and Selectronics and ARVIO are no longer supporting the product.  Please help.  Omar Mudabber suggested we raise a support ticket.  ARVIO has over 1 year of data via EMAXX link documenting underperformance.   We will also try to link our computer directly but have never done this before.  thank you Rob and Gem","Country":"","Customername":"Australia","Email":"grsoffshore@hotmail.com","MobileNo":"0448117606 or 0407113242","ProductSerialNo":"kwl2400 1112, 1135,1113, 1104","Reseller":"","ResolutionTime":"13:40:41 12/23/21","Solution":"Requires Module replacement. 465Wh 12V version2.0\r\nUpdate Time 13:40:41  23/12/21\r\nRMA Processed\r\nClosed","SupportEngineerName":"ARVIO","TicketNumber":"TS00-645","TicketStatus":"Closed","TimeAndDate":"5/2/2021, 8:56:38 AM"}},"Reza Piltan":{"Tech Support - TS00 - 50481":{"BriefDescriptionForSupport":"We have received a module combiner as per your suggestion. But we dont know how to use it.","Country":"DRC Congo","Customername":"Reza Piltan","Email":"rz_piltan@yahoo.com","MobileNo":"+989121986432","PartNumber":"MC-192-A50-B-V2.0-0622","ProductSerialNo":"MC-192-A50-B-V2.0-0622-002","Reseller":"infusion solar energy system","ResolutionTime":"12/8/2022, 11:59:49 AM","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-50481","TicketStatus":"Closed","TimeAndDate":"8/25/2022, 4:19:00 PM"},"Tech Support - TS00 - 81368":{"BriefDescriptionForSupport":"WE HAVE A 10kVA UPS and A CAPACITOR BACKUP UNIT. WE NOW WANT TO DO INTERCONNECTION BETWEEN UPS AND THE CAPACITOR, BUT THERE IS A PAIR OF CYLINDRICAL SHAPED CONNECTORS ON THE CAPACITOR SIDE. MY QUESTION IS HOW TO CONNECT CABLE TO CYLINDRICAL SHAPED CAPACITOR CONNECTOR. IS IT BY CRIMPING (PRESSING) LIKE A CABLE LUG OR MUST BE FILLED AND TIGHT BY SOLDERING? \nANOTHER QUESTION IS WITH REGARD TO A MICRO SWITCH SEEN ON THE FIXED PART OF THE CONNECTOR, WHAT IS IT FOR AND WHAT IS ITS APPLICATION?","Country":"DR Congo","Customername":"Reza","Email":"rz_piltan@yahoo.com","MobileNo":"+989121986432","PartNumber":"WRLT8","ProductSerialNo":"11002451279462100011","Reseller":"Infusion Solar Energy Systems","ResolutionTime":"14:5:44 9/4/2022","Solution":"null/Same issue was raised on that (Tech Support - TS00 - 81001) ticket. Date:14:5:44 9/4/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-81368","TicketStatus":"Closed","TimeAndDate":"4/27/2022, 11:30:38 AM"}},"Ricardo Nava":{"Tech Support - TS00 - 13301":{"BriefDescriptionForSupport":"Full description sent by email on September 29th 2021.","Country":"Mexico","Customername":"Drako Energy","Email":"ricardo.nagar@gmail.com","MobileNo":"+525544483381","ProductSerialNo":"KWL02048V01211190900263","Reseller":"star","ResolutionTime":"13:59:52 12/23/21","Solution":"\r\nUpdate Time 11:51:16  30/09/21\r\nCycle test conducted by client on the module with 125A. Verified the daily report data from the module and confirm test parameters are within TDS specification. Recommend to change SSR board under warranty.\r\nOn Progress\r\nUpdate Time 13:59:52  23/12/21\r\nSSR board given\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-13301","TicketStatus":"Closed","TimeAndDate":"29/9/2021 7:14:59"},"Tech Support - TS00 - 16184":{"BriefDescriptionForSupport":"4 remaining SIRIUS units. \n(2) 3.55kWh and (2) 7.1kWh","Country":"Mexico","Customername":"Drako Energy","Email":"ricardon@drako.com","MobileNo":"+525544483381","ProductSerialNo":"3550-48-B-1.7C-M-SD-A-G","Reseller":"Drako Energy","ResolutionTime":"11:23:15 11/22/21","Solution":"\r\nUpdate Time 11:23:15  22/11/21\r\nfirmware update is complete\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-16184","TicketStatus":"Closed","TimeAndDate":"10/11/2021 23:37:30"},"Tech Support - TS00 - 26939":{"BriefDescriptionForSupport":"Need firmware update for the following 2 units:\nKWL01048V01211191100987\nKWL01048V01211191101029","Country":"Mexico","Customername":"Drako Energy","Email":"ricardon@drako.com.mx","MobileNo":"+525544483381","ProductSerialNo":"KWL01048V01211191100987","Reseller":"Drako Energy","ResolutionTime":"18:38:12 02/01/22","Solution":"\r\nUpdate Time 18:38:12  01/02/22\r\nSupport for Ticket# 26939 Serial# KWL01048V01211191100987 and KWL01048V01211191101028 is closed, firmware updated for both module.\nBit for serial# KWL01048V01211191100987 voltages are at terminal without activating the module, suspect that SSR Board issue.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-26939","TicketStatus":"Closed","TimeAndDate":"31/1/2022 12:37:17"},"Tech Support - TS00 - 3792":{"BriefDescriptionForSupport":"Main Board failure. Unable to update the latest firmware.","Country":"Mexico","Customername":"Starfire Renewable Energy","Email":"ricardon@drako.com.mx","MobileNo":"+525544483381","ProductSerialNo":"KWL02048V01211190900263","Reseller":"Drako Energy","ResolutionTime":"08:33:37 02/01/22","Solution":"\r\nUpdate Time 11:04:26  31/12/21\r\n\r\nOn Progress\r\nUpdate Time 08:33:37  01/02/22\r\ncustomer open a new ticket again against this module on 31-1-2022 ticket# TS00-26939\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-3792","TicketStatus":"Closed","TimeAndDate":"13/1/2022 10:48:22"},"Tech Support - TS00 - 41350":{"BriefDescriptionForSupport":"Firmware update for the mentioned unit.","Country":"Mexico","Customername":"Drako Energy","Email":"ricardon@drako.com.mx","MobileNo":"+525544483381","ProductSerialNo":"7100-48-B-2C-M-SD-A-G","Reseller":"Drako Energy","ResolutionTime":"16:36:25 12/23/21","Solution":"\r\nUpdate Time 10:27:09  09/12/21\r\nKWL02048V01211190900263\nKWL_48A_v3.32_2019\nFirmware upgrade fails. Suspect that main baord damaged. This module have earlier changed SSR board due to smoke came when powered on.\r\nOn Progress\r\nUpdate Time 16:36:25  23/12/21\r\nCustomer not given response on the follow up\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-41350","TicketStatus":"Closed","TimeAndDate":"3/12/2021 17:46:15"},"Tech Support - TS00 - 42072":{"BriefDescriptionForSupport":"The following modules are not charging, only discharging:\nKWL01048V01211191101004\nKWL01048V01211191101021\n\nThe following module's display is not working:\nKWL01048V01211191101003\n","Country":"Mexico","Customername":"Drako Energy","Email":"ricardon@drako.com.mx","MobileNo":"+525544483381","ProductSerialNo":"KWL01048V01211191101004","Reseller":"Drako Energy","ResolutionTime":"09:24:19 01/27/22","Solution":"\r\nUpdate Time 09:24:19  27/01/22\r\nIssue: Module not turning ON.\n1.\t  Module part number: 3550-48-B-1.7C-M-SD-A-G   Serial no KWL01048V01211191101003  is not turning on we troubleshoot the module and found DC-DC PCB is damage.\n\n2.  Module part number: 3550-48-B-1.7C-M-SD-A-G  Serial# KWL01048V01211191101004, KWL01048V01211191101021\n Issue: Not taking Charge and Discharge\nTroubleshooting Result: SSR board seems damaged. Voltage comes directly on the terminals even without Activation. \n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-42072","TicketStatus":"Closed","TimeAndDate":"24/1/2022 12:43:42"},"Tech Support - TS00 - 44075":{"BriefDescriptionForSupport":"Firmware update for the following serial numbers:\n-KWL01048V01211191000592\n-KWL01048V01211191000595\n-KWL01048V01211191101005\n-KWL01048V01211191101004\n-KWL01048V01211191000591","Country":"Mexico","Customername":"Drako Energy","Email":"ricardon@drako.com.mx","MobileNo":"+525544483381","ProductSerialNo":"3550-48-B-1.7C-M-SD-A-G","Reseller":"Drako Energy","ResolutionTime":"11:24:59 11/22/21","Solution":"\r\nUpdate Time 11:24:26  22/11/21\r\nfirmware update is complete\r\nOpen\r\nUpdate Time 11:24:34  22/11/21\r\n\r\nOpen\r\nUpdate Time 11:24:41  22/11/21\r\n\r\nOpen\r\nUpdate Time 11:24:49  22/11/21\r\n\r\nOpen\r\nUpdate Time 11:24:59  22/11/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-44075","TicketStatus":"Closed","TimeAndDate":"7/11/2021 10:37:45"},"Tech Support - TS00 - 50632":{"BriefDescriptionForSupport":"The serial numbers of the SIRIUS modules with the SSR Board Issue are as follows:\n\n•\tKWL01048V01211191100987\n•\tKWL01048V01211191000591\n•\tKWL01048V01211191101021\n•\tKWL01048V01211191101004\n\nThe serial number of the SIRIUS module with a DC/DC Board malfunction and SSR Board Issue:\n\n•\tKWL01048V01211191100987\n\nThe serial number of the SIRIUS module with the dead Supercap cell (0V):\n\n•\tKWL01048V01211191101029\n","Country":"Mexico","Customername":"Drako Energy","Email":"ricardon@drako.com.mx","MobileNo":"+525544483381","ProductSerialNo":"•\tKWL01048V01211191100987 •\tKWL01048V01211191000591 •\tKWL01048V01211191101021 •\tKWL01048V01211191101004 •\tKWL01048V01211191100987 •\tKWL01048V01211191101029","Reseller":"Drako Energy","ResolutionTime":"08:46:50 02/10/22","Solution":"\r\nUpdate Time 08:46:07  10/02/22\r\ncustomer is just sharing the information regarding warrenty claim, not any technical help required.\r\nOpen\r\nUpdate Time 08:46:50  10/02/22\r\ncustomer is just sharing the information regarding warrenty claim, not any technical help required.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-50632","TicketStatus":"Closed","TimeAndDate":"9/2/2022, 22:00:57"},"Tech Support - TS00 - 7310":{"BriefDescriptionForSupport":"Firmware Update for several 3.55kWh units","Country":"Mexico","Customername":"Drako Energy","Email":"ricardon@drako.com.mx","MobileNo":"+525544483381","ProductSerialNo":"3550-48-1.7C-M-SD-A-G","Reseller":"Drako Energy","ResolutionTime":"11:25:46 11/22/21","Solution":"\r\nUpdate Time 11:25:46  22/11/21\r\nfirmware update is completed by 11 Nov 2021\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-7310","TicketStatus":"Closed","TimeAndDate":"8/11/2021 22:07:50"},"Tech Support - TS00 - 74919":{"BriefDescriptionForSupport":"FIRMWARE UPDATE","Country":"Mexico","Customername":"Drako Energy","Email":"ricardon@drako.com","MobileNo":"+525544483381","ProductSerialNo":"3550-48-B-1.7C-M-SD-A-G","Reseller":"Drako Energy","ResolutionTime":"11:54:48 11/22/21","Solution":"\r\nUpdate Time 11:54:48  22/11/21\r\nfirmware update is completed by 11 Nov 2021\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-74919","TicketStatus":"Closed","TimeAndDate":"4/11/2021 07:12:33"},"Tech Support - TS00 - 78727":{"BriefDescriptionForSupport":"Main Board Failure. Unable to upload latest firmware update.","Country":"Mexico","Customername":"Starfire Renewable Energy","Email":"ricardon@drako.com.mx","MobileNo":"+525544483381","ProductSerialNo":"KWL01048V01211191101029","Reseller":"Drako Energy","ResolutionTime":"08:34:25 02/01/22","Solution":"\r\nUpdate Time 11:05:00  31/12/21\r\n\r\nOn Progress\r\nUpdate Time 08:34:25  01/02/22\r\ncustomer open a new ticket again against this module on 31-1-2022 ticket# TS00-26939\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-78727","TicketStatus":"Closed","TimeAndDate":"13/1/2022 10:47:28"},"Tech Support - TS00 - 91576":{"BriefDescriptionForSupport":"The module self discharged and can't be triggered or turned on again. A programmable 12VDC Power Source with up to 20A capacity was used to recharge the SIRIUS Module but it won't let any current in. The Module is still discharged and can't be used for any purpose.","Country":"Mexico","Customername":"Drako Energy","Email":"ricardo.nagar@gmail.com","MobileNo":"+525544483381","ProductSerialNo":"KWL07012V07110191200525","Reseller":"Starfire","ResolutionTime":"15:12:36 10/10/21","Solution":"\r\nUpdate Time 15:12:36  10/10/21\r\nThis model 465-12-B-0.9C-TM-A-G is discontinued product with design change confirmed by R&D and to be replaced with 500Wh, 12V SL modules.\nProcessed RMA\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-91576","TicketStatus":"Closed","TimeAndDate":"30/9/2021 02:51:26"},"Tech Support - TS00 - 94053":{"BriefDescriptionForSupport":"Firmware update + calibration of the following units:\n-\tKWL27048V01111210100009\n-\tKWL27048V01111210100010\n-\tKWL27048V01111210100011\n-\tKWL27048V01111210100012\n-\tKWL27048V01111210100013\n-\tKWL27048V01111210100015","Country":"Mexico","Customername":"Drako Energy","Email":"omar@drakoenergy.com.mx","MobileNo":"+525544483381","PartNumber":"5000-48-B-0.5C-TM-SD-A-X-X-G","ProductSerialNo":"-\tKWL27048V01111210100001","Reseller":"Drako Energy","ResolutionTime":"9/1/2022, 11:59:31 PM","Solution":"Support for Ticket#94053.\n\n6(x) SIRIUS 5000-48-B-0.5C-TM-SD-A-X-X-G, with serial numbers:\n\n-\tKWL27048V01111210100009\n-\tKWL27048V01111210100010\n-\tKWL27048V01111210100016\n-\tKWL27048V01111210100012\n-\tKWL27048V01111210100013\n-\tKWL27048V01111210100015\n\nIs closed Set RTC, Calibrate the Voltages and check parameters alarms and calibration.\nAll modules are working well.\n\n","SupportEngineerName":"Support#1","TicketNumber":"TS00-94053","TicketStatus":"Closed","TimeAndDate":"30/8/2022, 16:23:59"},"Tech Support - TS00 - 95493":{"BriefDescriptionForSupport":"SIRIUS 3.55 stops charging/discharging. Need to re-commission it again to enable charge/discharge process again.","Country":"Mexico","Customername":"Drako Energy","Email":"ricardon@drako.com.mx","MobileNo":"+525544483381","ProductSerialNo":"3550-48-B-1.7C-M-SD-A-G","Reseller":"Starfire","ResolutionTime":"13:50:43 12/23/21","Solution":"\r\nUpdate Time 14:26:41  20/10/21\r\nrequested SD card data for further analysis\r\nOn Progress\r\nUpdate Time 13:50:43  23/12/21\r\ncompleted\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-95493","TicketStatus":"Closed","TimeAndDate":"18/10/2021 15:24:51"}},"Rigardo Erasmus":{"Tech Support - TS00 - 2883":{"BriefDescriptionForSupport":"Disable Security\nUpdate firmware if required\nActivate Monitoring Port USB TYPE-A if possible?","Country":"South Africa","Customername":"Rigardo","Email":"erasmusra@gmail.com","MobileNo":"0733346107","ProductSerialNo":"KWL04048V01211200500055","Reseller":"Oryx","ResolutionTime":"17:42:38 09/02/21","Solution":"\r\nUpdate Time 17:41:49  02/09/21\r\nRequirement: Disable security,      Update firmware if needed,  Activate USB Type A monitoring port if possible.\nKWL04048V01211200500055  6.7kWh\nKWL_48A_v3.34_2020\nAction:\nRTC issue, Set Time, Resolved,\nfirmware updated\r\nOpen\r\nUpdate Time 17:41:55  02/09/21\r\nRequirement: Disable security,      Update firmware if needed,  Activate USB Type A monitoring port if possible.\nKWL04048V01211200500055  6.7kWh\nKWL_48A_v3.34_2020\nAction:\nRTC issue, Set Time, Resolved,\nfirmware updated\r\nOpen\r\nUpdate Time 17:42:38  02/09/21\r\nRequirement: Disable security,      Update firmware if needed,  Activate USB Type A monitoring port if possible.\nKWL04048V01211200500055  6.7kWh\nKWL_48A_v3.34_2020\nAction:\nRTC issue, Set Time, Resolved,\nfirmware updated\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-2883","TicketStatus":"Closed","TimeAndDate":"8/26/2021, 10:52:26 AM"},"Tech Support - TS00 - 77120":{"BriefDescriptionForSupport":"Unit gives \"Contact Support\" error. Heena was availible to assist a few days ago but the client did not have the required software. I will be on site myself on Thursday.","Country":"South Africa","Customername":"Rigardo Erasmus for Zulu Rock Reserve","Email":"rigardo@greenfoxagencies.com","MobileNo":"+27733346107","ProductSerialNo":"TBD","Reseller":"Greenfox/Vulatel","ResolutionTime":"10:34:43 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-77120","TicketStatus":"Closed","TimeAndDate":"4/27/2021, 8:27:25 PM"}},"Rob Callow":{"Tech Support - TS00 - 1639":{"BriefDescriptionForSupport":"Cell voltage imbalance - Cells 1 - 20 at 2.38V to 2.61V","Country":"Canada","Customername":"SSi Canada","Email":"robc@ssicanada.com","MobileNo":"587-586-4949","ProductSerialNo":"KWL01048V01211191201082","Reseller":"SSi Canada","ResolutionTime":"14:12:49 02/09/22","Solution":"\r\nUpdate Time 16:42:05  23/12/21\r\ncustomer replied on 21 dec We are in the process of arranging to have our technical department set up these modules for the tech support session and will advise as soon as they are available.\r\nOn Progress\r\nUpdate Time 14:12:34  09/02/22\r\nNo responce from customer's end.\r\nOn Progress\r\nUpdate Time 14:12:49  09/02/22\r\nNo responce from customer's end.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-1639","TicketStatus":"Closed","TimeAndDate":"12/15/2021, 1:23:14 PM"},"Tech Support - TS00 - 28578":{"BriefDescriptionForSupport":"When module is turned on LCD reads \"Contact Service\" - Cells 1 - 20 at 6.14V","Country":"Canada","Customername":"SSi Canada","Email":"robc@ssicanada.com","MobileNo":"587-586-4949","ProductSerialNo":"KWL01048V01211190300045","Reseller":"SSi Canada","ResolutionTime":"14:13:23 02/09/22","Solution":"\r\nUpdate Time 16:41:37  23/12/21\r\ncustomer replied on 21 dec We are in the process of arranging to have our technical department set up these modules for the tech support session and will advise as soon as they are available.\r\nOn Progress\r\nUpdate Time 14:13:23  09/02/22\r\nNo responce from customer's end.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-28578","TicketStatus":"Closed","TimeAndDate":"12/15/2021, 1:12:29 PM"}},"Robert Ciappa":{"Tech Support - TS00 - 29880":{"BriefDescriptionForSupport":"Firmware Update","Country":"USA","Customername":"Merlin Power Systems","Email":"bciappa@merlinpowersystems.com","MobileNo":"5163026260","ProductSerialNo":"KWL08024U01211210300129","Reseller":"N/A","ResolutionTime":"10:41:49 12/14/21","Solution":"\r\nUpdate Time 10:41:28  14/12/21\r\nKWL_24A_v3.34_2020\n23.76V LE 13.65kW SOC 51% cell voltages balanced. 2.38v\nFirmware is upgraded to KWL_24A_v3.35_2021. Zero current calibration done as there was 1.4A leakage current while standby. \r\nOpen\r\nUpdate Time 10:41:49  14/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-29880","TicketStatus":"Closed","TimeAndDate":"12/13/2021, 8:50:06 AM"}},"Rocco Delorenzo":{"Tech Support - TS00 - 31000":{"BriefDescriptionForSupport":"Running the battery and we had a load to it. Was operating great from 90% to 57% where it dropped to 12% with no change to the load and triggered alarms to the inverter that immediately shut down the battery. From the monitoring software, it shows a low voltage reading in cell 2. not sure if this is all related or not but something that needs to be looked at. ","Country":"United States of America. ","Customername":"Ted Michalek","Email":"Luke.in.denver@gmail.com","MobileNo":"3039479989","PartNumber":"7700-48-B-1.7C-M-SD-A-X-DC-G_GEN5","ProductSerialNo":"KWL46048V05218220900045","Reseller":"America Clean Energy ","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-31000","TicketStatus":"Open","TimeAndDate":"2/20/2023, 1:11:45 PM"}},"Rémi Roby":{"Tech Support - TS00 - 35047":{"BriefDescriptionForSupport":"The voltage is only 2 volts. Can we charge with a charger or is damaged ?","Country":"FRANCE","Customername":"Enerlice","Email":"remi.roby@enerlice.fr","MobileNo":"0623218281","ProductSerialNo":"KWL09012V00000210500018","Reseller":"Enerlice","ResolutionTime":"08:56:00 11/24/21","Solution":"\r\nUpdate Time 08:56:00  24/11/21\r\nSend email to customer for the recovery procedure\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-35047","TicketStatus":"Closed","TimeAndDate":"04/11/2021, 14:19:56"}},"SF Solar and wind Energy":{"Tech Support - TS00 - 3215":{"BriefDescriptionForSupport":"Terminal Voltage is 51.3v checked by multimeter but display showing 29.3v that is way Energy Storage Device not behave properly or not provide backup so please resolve my issue thanks and Regards","Country":"pakistan","Customername":"Shezad Khatri","Email":"syedfaisal0510@gmail.com","MobileNo":"03453543750","ProductSerialNo":"KWL01048V01211191000660","Reseller":"SF Energy","ResolutionTime":"15:38:22 10/10/21","Solution":"\r\nUpdate Time 16:56:50  24/08/21\r\n\r\nOn Progress\r\nUpdate Time 15:38:22  10/10/21\r\nAttended Online\n15-06-2021 but it was sent to Lahore Lab on   24-06-2021\nConfigured Volt & RTC- Enabled on 15-06-2021. On 24-06-2021 cell pack opened & found swelled cap. in cell row no.20 , so 60 Grey cap. replaced with Ok grey cap extracted from Sunsave 1.86KWH ESD \nOne Charge / Discharge cycle was taken & dispatched at L.E=248.16KWH on 6-07-2021 at OGP # 6Jul21-51\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-3215","TicketStatus":"Closed","TimeAndDate":"6/14/2021, 10:23:39 AM"}},"SIAS VAN DEN BERG":{"Tech Support - TS00 - 1941":{"BriefDescriptionForSupport":"Program nee pc board","Country":"South Africa ","Customername":"Sias ","Email":"bloemfontein@pscprojects.co.za","MobileNo":"0712331616","ProductSerialNo":"Kwl01048v01211191000702","Reseller":"Psc projects","ResolutionTime":"15:51:57 10/11/21","Solution":"\r\nUpdate Time 15:51:57  11/10/21\r\n3550-48-B-1.7C-TM-SD-A-G\nUpdated hex firmware, siriusview firmware to latest release, V, I, T calibrated. Life energy 359.62kW reading come back\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-1941","TicketStatus":"Closed","TimeAndDate":"13/09/2021, 09:20:12"},"Tech Support - TS00 - 20553":{"BriefDescriptionForSupport":"replace pc-board and solid state but no voltage on pols","Country":"South Africa","Customername":"sias van den berg","Email":"bloemfontein@pscprojects.co.za","MobileNo":"0712331616","ProductSerialNo":"kwl02048v01111200800319","Reseller":"pscprojects","ResolutionTime":"10:33:00 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-20553","TicketStatus":"Closed","TimeAndDate":"30/05/2021, 11:24:13"},"Tech Support - TS00 - 28391":{"BriefDescriptionForSupport":"Firware update for ","Country":"South Africa ","Customername":"Sias","Email":"Bloemfontein@pscprojects.co.za","MobileNo":"0712331616","ProductSerialNo":"Kwl01048v01211190800431","Reseller":"Psc projects","ResolutionTime":"13:04:24 04/01/21","Solution":"UPDATED","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-28391","TicketStatus":"Closed","TimeAndDate":"01/04/2021, 10:57:08"},"Tech Support - TS00 - 30491":{"BriefDescriptionForSupport":"Voltage calibration ","Country":"South Africa","Customername":"Anita ","Email":"bloemfontein@pscprojects.co.za","MobileNo":"0712331616","ProductSerialNo":"kwl01048v01111190600074","Reseller":"Psc projects","ResolutionTime":"10:32:19 06/01/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-30491","TicketStatus":"Closed","TimeAndDate":"28/04/2021, 20:30:10"},"Tech Support - TS00 - 45552":{"BriefDescriptionForSupport":"New pc board program","Country":"South Africa","Customername":"sias van den berg","Email":"bloemfontein@pscprojects.co.za","MobileNo":"0712331616","ProductSerialNo":"kwl01048v01211190700324","Reseller":"pscprojects","ResolutionTime":"16:58:02 08/24/21","Solution":"\r\nUpdate Time 16:58:02  24/08/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-45552","TicketStatus":"Closed","TimeAndDate":"01/07/2021, 08:41:27"},"Tech Support - TS00 - 73775":{"BriefDescriptionForSupport":"Cap switches off in 48 hours ","Country":"South Africa ","Customername":"Psc projects","Email":"bloemfontein@pscprojects.co.za","MobileNo":"0712331616","ProductSerialNo":"Kwl02048v01111200800319","Reseller":"Psc projects","ResolutionTime":"17:00:23 08/24/21","Solution":"\r\nUpdate Time 17:00:23  24/08/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-73775","TicketStatus":"Closed","TimeAndDate":"16/06/2021, 10:39:43"},"Tech Support - TS00 - 82287":{"BriefDescriptionForSupport":"calibration of voltage","Country":"South Africa","Customername":"sias van den berg","Email":"bloemfontein@pscprojects.co.za","MobileNo":"0712331616","ProductSerialNo":"kwl02048V011111909900113","Reseller":"Psc projects","ResolutionTime":"13:04:53 04/01/21","Solution":"UPDATED AND CALIBRATED","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-82287","TicketStatus":"Closed","TimeAndDate":"30/03/2021, 11:06:49"},"Tech Support - TS00 - 84237":{"BriefDescriptionForSupport":"Solid stat switches off in 24 hours with or without load","Country":"South africa","Customername":"Sias","Email":"Bloemfontein@pscprojects.co.za","MobileNo":"0812331616","ProductSerialNo":"Kwl02048v01111190900113","Reseller":"Psc projects","ResolutionTime":"13:05:27 04/01/21","Solution":"UPDATED AND CALIBRATED","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-84237","TicketStatus":"Closed","TimeAndDate":"01/04/2021, 11:00:20"}},"Sebastian Lambert":{"Tech Support - TS00 - 92250":{"BriefDescriptionForSupport":"I have two Kilowatt Labs products connected to a Selectronic SP Pro Inverter, charged via by a Fronius Primo solar system. I had it installed about 2 years ago but it hasn't seemed to work properly. I am convinced the problem relates to the Selectronic settings. It would be fantastic to have this working well. ","Country":"Australia","Customername":"Sebastian Lambert","Email":"sabslambert@gmail.com","MobileNo":"+61400867939","PartNumber":"3550-48-B-1.6C-M-SD-300RCB","ProductSerialNo":"KWL24007360","Reseller":"TFA Solar Pty Ltd","ResolutionTime":"8/11/2022, 3:29:59 PM","Solution":"issue is with the selectronic Inverter. ","SupportEngineerName":"Support#1","TicketNumber":"TS00-92250","TicketStatus":"Closed","TimeAndDate":"6/20/2022, 7:27:39 PM"}},"Segun Giwa":{"Tech Support - TS00 - 15097":{"BriefDescriptionForSupport":"there is a challenge with the circuit breaker","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"sgiwa@starfirerenewableenergy.com","MobileNo":"+2348188636287","PartNumber":"7100-48-2c-m-sd-a-x-dc-g (with wifi)","ProductSerialNo":"200021","Reseller":"Starfire Renewable Energy","ResolutionTime":"16:54:18 30/2/2022","Solution":"null/checked and found that breaker is tripping. Date:16:54:18 30/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-15097","TicketStatus":"Closed","TimeAndDate":"3/30/2022, 7:12:35 AM"},"Tech Support - TS00 - 15425":{"BriefDescriptionForSupport":"Need to regulated voltage drop and check combiner","Country":"","Customername":"Nigeria","Email":"sgiwa@starfirerenewableenergy.com ","MobileNo":"08028115961","ProductSerialNo":"Combiner","Reseller":"","ResolutionTime":"16:35:38 12/27/21","Solution":"modules are working good, issue is in their rectifier or power hub.","SupportEngineerName":"Starfire","TicketNumber":"TS00-15425","TicketStatus":"Closed","TimeAndDate":"26/12/2021, 12:52:15"},"Tech Support - TS00 - 25716":{"BriefDescriptionForSupport":"need to investigate some modules that were involved in an incident on site","Country":"Nigeria","Customername":"Segun Giwa","Email":"sgiwa@starfirerenewableenergy.com","MobileNo":"+2348188636287","PartNumber":"combiner","ProductSerialNo":"combiner / modules","Reseller":"Starfire Renewable Energy","ResolutionTime":"17:29:40 17/2/2022","Solution":"null/KWL01048V01211200501699 data extracted successfully. Date:17:29:40 17/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-25716","TicketStatus":"Closed","TimeAndDate":"3/10/2022, 9:00:58 AM"},"Tech Support - TS00 - 35347":{"BriefDescriptionForSupport":"setting up sirius module combiner at 2 new IHS sites","Country":"Nigeria","Customername":"IHS","Email":"sgiwa@starfirerenewableenergy.com","MobileNo":"08188636287","ProductSerialNo":"combiner ","Reseller":"Starfire Renewable Energy","ResolutionTime":"17:54:26 12/22/21","Solution":"\r\nUpdate Time 08:56:51  24/11/21\r\nremote session held on 24 Nov 2021\r\nOn Progress\r\nUpdate Time 17:54:26  22/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-35347","TicketStatus":"Closed","TimeAndDate":"11/23/2021, 7:20:14 AM"},"Tech Support - TS00 - 41863":{"BriefDescriptionForSupport":"Remote viewing and Direct contact has stopped working on site","Country":"Nigeria","Customername":"IHS","Email":"sgiwa@starfirerenewableenergy.com","MobileNo":"+2348188636287","ProductSerialNo":"combiner ","Reseller":"Starfire Renewable Energy","ResolutionTime":"17:48:41 08/16/21","Solution":"\r\nUpdate Time 17:48:25  16/08/21\r\nOut of the 4 modules 1 required DRY Contact configure as the wires cut by thief.\nKWL01048V01211200501694\nVersion is 3.34 2020.\nKWL01048V01211200501695\nKWL01048V01211200501696\nKWL01048V01211200501697\n1695 is replaced with \nKWL01048V01211200501699 on 16-08-2021. 1699 is new firmware 3.35v 2021\r\nOpen\r\nUpdate Time 17:48:41  16/08/21\r\nOut of the 4 modules 1 required DRY Contact configure as the wires cut by thief.\nKWL01048V01211200501694\nVersion is 3.34 2020.\nKWL01048V01211200501695\nKWL01048V01211200501696\nKWL01048V01211200501697\n1695 is replaced with \nKWL01048V01211200501699 on 16-08-2021. 1699 is new firmware 3.35v 2021\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-41863","TicketStatus":"Closed","TimeAndDate":"8/10/2021, 5:59:33 PM"},"Tech Support - TS00 - 53275":{"BriefDescriptionForSupport":"of the 20 modules delivered, 6 are not coming on","Country":"Nigeria","Customername":"SEGUN GIWA","Email":"sgiwa@starfirerenewableenergy.com","MobileNo":"08028115961","PartNumber":"7100-48-2c-m-sd-a-x-dc-g (with wifi)","ProductSerialNo":"kwl 400 48v 200011, --- 200008,200009,200007,","Reseller":"Starfire Renewable Energy","ResolutionTime":"17:14:28 18/2/2022","Solution":"null/\nSupport for Ticket# 53275\n\nSerial Numbers.\nKWL_40048v01211220200006\nKWL_40048v01211220200007\nKWL_40048v01211220200008\nKWL_40048v01211220200009\nKWL_40048v01211220200010\nKWL_40048v01211220200011\n\nAll module are ON and in working condition\n Date:17:14:28 18/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-53275","TicketStatus":"Closed","TimeAndDate":"3/18/2022, 10:08:40 AM"},"Tech Support - TS00 - 65423":{"BriefDescriptionForSupport":"MODULE READING MEMORY FULL\nand not charging","Country":"","Customername":"","Email":"segungiwa@gmail.com","MobileNo":"+2348188636287","ProductSerialNo":"KWL01048V01211200501696","Reseller":"","ResolutionTime":"15:35:26 01/14/22","Solution":"Update according to the factory setting, set RTC AND Enable SD Card module is working good\n","SupportEngineerName":"","TicketNumber":"TS00-65423","TicketStatus":"Closed","TimeAndDate":"1/13/2022, 1:19:32 PM"},"Tech Support - TS00 - 82777":{"BriefDescriptionForSupport":"installation of combiner at IHS site ","Country":"Nigeria","Customername":"Starfire Renewable Energy","Email":"segungiwa@gmail.com","MobileNo":"+2348188636287","ProductSerialNo":"combiner ","Reseller":"Starfire Renewable Energy","ResolutionTime":"17:47:34 12/22/21","Solution":"\r\nUpdate Time 09:28:33  09/11/21\r\nSupported on 8Nov2021 via whatsapp\r\nOn Progress\r\nUpdate Time 17:47:34  22/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-82777","TicketStatus":"Closed","TimeAndDate":"11/7/2021, 6:14:35 AM"},"Tech Support - TS00 - 93575":{"BriefDescriptionForSupport":"reconfigure modules @ telcom site due to voltage drop and combiner caliberation","Country":"Nigeria","Customername":"Segun Giwa","Email":"sgiwa@starfirerenewableenergy.com","MobileNo":"08188636287","ProductSerialNo":"combiner","Reseller":"Starfire Renewable Energy","ResolutionTime":"08:55:35 02/21/22","Solution":"\r\nUpdate Time 08:55:01  21/02/22\r\nVoltage calibrated and check all parameters, works fine\n\r\nOpen\r\nUpdate Time 08:55:35  21/02/22\r\nVoltage calibrated and check all parameters, works fine\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-93575","TicketStatus":"Closed","TimeAndDate":"2/9/2022, 6:39:47 AM"}},"Shady Essam":{"Tech Support - TS00 - 17185":{"BriefDescriptionForSupport":"Battery not charging as it's giving fake charge ","Country":"United Arab Emirates ","Customername":"Ali Mohammed Saeed Bujsaim ","Email":"Shady@bujsaimgroup.com","MobileNo":"+971504717807","PartNumber":"500-12-C-1C-X-SD-X-X-X-V","ProductSerialNo":"500-12-C-1C-X-SD-X-X-X-V","Reseller":"INFUSION SOLAR","ResolutionTime":"14/11/2022, 19:46:46","Solution":"redesigning required","SupportEngineerName":"Support#1","TicketNumber":"TS00-17185","TicketStatus":"Closed","TimeAndDate":"07/10/2022, 09:45:01"}},"Shazu Kan":{"Tech Support - TS00 - 25726":{"BriefDescriptionForSupport":"We are having fault in Centauri Energy Server with back feed functionality. From the last day, the inverter is not powering up and the system is giving fault of Inverter Soft Start Fail. ","Country":"Pakistan","Customername":"WRL","Email":"bilal@wrltec.com","MobileNo":"03164777291","ProductSerialNo":"KWL0302011170002","Reseller":"Sun Save Pak","ResolutionTime":"14:28:09 06/15/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-25726","TicketStatus":"Closed","TimeAndDate":"5/26/2021, 11:55:28 AM"},"Tech Support - TS00 - 43918":{"BriefDescriptionForSupport":"Battery Unit burnt out completely. Connnected with WRL 80kVA UPS.\n\nWRL Technical team already visited the site and noted that the unit is completely burnt. No response for more than one week after site visit. UPS is connected on bypass mode and no backup is available due to which we have to run our genset for 24hrs which is a total loss for us. Please  respond immediately for the resolution of the issue.\n\nSituation already updated to Pakistan team. ","Country":"Pakistan","Customername":"Eastern Medical Technology Services","Email":"abdullah@emts.com.pk","MobileNo":"03212230555","ProductSerialNo":"KWL06384V02111190700003","Reseller":"WRL Pakistan","ResolutionTime":"15:39:36 10/10/21","Solution":"\r\nUpdate Time 17:00:51  24/08/21\r\n\r\nOn Progress\r\nUpdate Time 15:39:36  10/10/21\r\nWRL brought UPS from DHQ Hospital Khanewal on 14-06-2021 and service unit was installed.\nCompletely Burned 11.4KWH 384 Sirius ESD Part no : 11400-384-A-2C-TM-SD-A-CB. 384 VDC converted Service Units was installed on 14 June 2021 and receiving  was also taken from Hospital authorities. WRL 60KVA UPS was also repaired .  New Sirius ESD Claim should be processed.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-43918","TicketStatus":"Closed","TimeAndDate":"6/9/2021, 11:11:43 PM"}},"Snowshoe Inn":{"Tech Support - TS00 - 65227":{"BriefDescriptionForSupport":"We are trying to replace the LCD screen of this battery using an LCD screen of a gen1 battery (KWL24005120) (PN: 7100-48-B-2C-M-SD-G). I am only getting the charge level bars showing on the screen and wondering if they're cross compatible to use between gen1 and gen 2 batteries. Let me know please. Thank you!","Country":"Canada","Customername":"Haidar Salih","Email":"haidars@ssimicro.com","MobileNo":"(867) 446-8545","PartNumber":"3550-48-B-1.7C-TM-SD-A-G","ProductSerialNo":"KWL0104V01211190400091","Reseller":"SSi Canada","ResolutionTime":"8/18/2023, 12:10:16 PM","Solution":"No they're not cross compatible with each other. ","SupportEngineerName":"Support#1","TicketNumber":"TS00-65227","TicketStatus":"Closed","TimeAndDate":"4/28/2023, 10:18:09 AM"}},"Soporte":{"Tech Support - TS00 - 29017":{"BriefDescriptionForSupport":"Memory problem","Country":"Mexico","Customername":"Omar Camacho","Email":"sportesiriusdrako@gmail.com","MobileNo":"+525516338588","PartNumber":"5000-48-B-0.5C-TM-SD-A-X-X-G","ProductSerialNo":"KWL27048V01111210100016","Reseller":"Drako Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-29017","TicketStatus":"Open","TimeAndDate":"25/10/2023, 12:10:10"},"Tech Support - TS00 - 49610":{"BriefDescriptionForSupport":"Module turns off unexpectedly. Maybe firmware bug.\n","Country":"Mexico","Customername":"Omar Camacho","Email":"sportesiriusdrako@gmail.com","MobileNo":"+52 5516338588 ","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191101029","Reseller":"Drako Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-49610","TicketStatus":"Open","TimeAndDate":"24/10/2023, 17:34:00"},"Tech Support - TS00 - 49932":{"BriefDescriptionForSupport":"No charge/discharge capability. Maybe firwmare bug.\n","Country":"Mexico","Customername":"Omar Camacho","Email":"sportesiriusdrako@gmail.com","MobileNo":"+52 5516338588","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191100987","Reseller":"Drako Energy","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-49932","TicketStatus":"Open","TimeAndDate":"24/10/2023, 17:31:32"}},"Steve Crocker":{"Tech Support - TS00 - 12566":{"BriefDescriptionForSupport":"Sirius VIEW indicates cell voltages 0.4Vdc higher than actual. At 25A charge, module trips out at 53.2Vdc. It thinks three cell groups are at 2.7Vdc. suggest remote CALIBRATION then module probably OK.\n\n  \n","Country":"Australia","Customername":"Arvio","Email":"steve.crocker@arvio.com.au","MobileNo":"+61 419549345","ProductSerialNo":"KWL24001179","Reseller":"Arvio","ResolutionTime":"09:12:17 11/09/21","Solution":"\r\nUpdate Time 09:12:17  09/11/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated. Send back module to factory.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-12566","TicketStatus":"Closed","TimeAndDate":"10/21/2021, 11:50:04 AM"},"Tech Support - TS00 - 12853":{"BriefDescriptionForSupport":"Thermal Trip","Country":"Australia","Customername":"Steve Crocker","Email":"steve.crocker@arvio.com.au","MobileNo":"+61419549345","ProductSerialNo":"KWL06384V02111200700011","Reseller":"Arvio","ResolutionTime":"10:58:10 11/30/21","Solution":"\r\nUpdate Time 08:26:16  30/11/21\r\nRemote session conduct on 30Nov2021\r\nOn Progress\r\nUpdate Time 10:58:10  30/11/21\r\nKWL_384B2_v3.34_2020\nReported problem was Thermal trip Error but module ok\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-12853","TicketStatus":"Closed","TimeAndDate":"11/24/2021, 2:49:20 PM"},"Tech Support - TS00 - 1769":{"BriefDescriptionForSupport":"Alarms after 30 seconds indicating very high current. \n","Country":"AUSTRALIA","Customername":"Steve Crocker","Email":"steve.crocker@arvio.com.au","MobileNo":"+61419549345","ProductSerialNo":"KWL01048V01111190700191","Reseller":"Arvio","ResolutionTime":"12:29:50 10/04/21","Solution":"\r\nUpdate Time 12:29:50  04/10/21\r\nUnit indicates Over current Alarm high current 290A with nothing attached to main terminals.\nKWL_48B2_v2.1_2019\nFirmware updated, zero current calibration done, V, I, T calibrated. Works ok.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-1769","TicketStatus":"Closed","TimeAndDate":"9/8/2021, 1:43:12 PM"},"Tech Support - TS00 - 19707":{"BriefDescriptionForSupport":"Large spread of cell voltages, 2.51 to 2.6Vdc at 53A Over cell voltage module trip at 50 Vdc (Terminal Voltage) \nCheck all module pack wires connected,\nBalance cells and remote CALIBRATE?\n\n","Country":"Australia","Customername":"Arvio","Email":"steve.crocker@arvio.com.au","MobileNo":"+61 419549345","ProductSerialNo":"KWL24007150","Reseller":"Arvio","ResolutionTime":"09:14:22 11/09/21","Solution":"\r\nUpdate Time 09:14:22  09/11/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated. Send back module to factory.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-19707","TicketStatus":"Closed","TimeAndDate":"10/21/2021, 4:10:02 PM"},"Tech Support - TS00 - 27077":{"BriefDescriptionForSupport":"Discovered two wires were not connected half way \nalong internal module pack. These cell groups now have \nlow much lower storage capacity than other groups.\nFront breaker swapped into s/n 1122 (item 10_) Part of module pack now has low capacity.\nUnit should be replaced.\n\n","Country":"Australia","Customername":"Arvio","Email":"steve.crocker@arvio.com.au","MobileNo":"+*61 419549345","ProductSerialNo":"KWL01048V01211190900482","Reseller":"Arvio","ResolutionTime":"14:14:20 12/23/21","Solution":"\r\nUpdate Time 09:08:41  09/11/21\r\nrequest customer to provide remote session to troubleshoot\r\nWaiting Customer Feedback\r\nUpdate Time 09:10:29  09/11/21\r\nSend back the module as wires disconnect from internal bank\r\nWaiting Customer Feedback\r\nUpdate Time 14:14:20  23/12/21\r\nFollowed up with Customer and no response\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-27077","TicketStatus":"Closed","TimeAndDate":"10/21/2021, 11:43:27 AM"},"Tech Support - TS00 - 31943":{"BriefDescriptionForSupport":"Please check voltage and current calibration.\nOne of these two units (other s/n 482) trips off at 52.5Vdc due to high voltage. ","Country":"Australia","Customername":"Arvio Australia","Email":"steve.crocker@arvio.com.au","MobileNo":"+61 419549345","ProductSerialNo":"KWL01048V01211190800469","Reseller":"Arvio","ResolutionTime":"14:05:48 10/04/21","Solution":"\r\nUpdate Time 14:03:44  04/10/21\r\nAt customer site, trip off at 52.5Vdc due to high voltage \nI have connected earlier for troubleshooting. And understand that both modules are of incorrect cell voltages. And these modules have the cell connecting board is embedded inside battery cell pack hence cannot open for further troubleshooting. (refer the picture attached). I shall process warranty claim form in order to send the modules back to us.\r\nOn Progress\r\nUpdate Time 14:05:48  04/10/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-31943","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 6:15:06 PM"},"Tech Support - TS00 - 3270":{"BriefDescriptionForSupport":"Low capacity less than 2kWh realized.","Country":"Australia","Customername":"Arvio","Email":"steve.crocker@arvio.com.au","MobileNo":"+61 419549345","ProductSerialNo":"KWL24001185","Reseller":"Arvio","ResolutionTime":"09:15:58 11/09/21","Solution":"\r\nUpdate Time 09:15:58  09/11/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated. Send back module to factory.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-3270","TicketStatus":"Closed","TimeAndDate":"10/21/2021, 4:22:40 PM"},"Tech Support - TS00 - 33505":{"BriefDescriptionForSupport":"Micro Controller Fault","Country":"Australia","Customername":"Steve Crocker","Email":"steve.crocker@arvio.com.au","MobileNo":"+61419549345","ProductSerialNo":"KWL06384V02111200700003","Reseller":"Arvio","ResolutionTime":"14:14:54 12/23/21","Solution":"\r\nUpdate Time 08:26:35  30/11/21\r\nRemote session conduct on 30Nov2021\r\nOn Progress\r\nUpdate Time 14:14:54  23/12/21\r\nFollowed up with Customer and no response\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-33505","TicketStatus":"Closed","TimeAndDate":"11/11/2021, 4:16:18 PM"},"Tech Support - TS00 - 36049":{"BriefDescriptionForSupport":"Micro Controller fault","Country":"Australia","Customername":"Arvio Australia","Email":"steve.crocker@arvio.com.au","MobileNo":"+61419549345","ProductSerialNo":"KWL06384V02111200700003","Reseller":"Arvio","ResolutionTime":"14:15:52 12/23/21","Solution":"\r\nUpdate Time 08:26:50  30/11/21\r\nRemote session conduct on 30Nov2021\r\nOn Progress\r\nUpdate Time 14:15:52  23/12/21\r\nFollowed up with Customer and no response\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-36049","TicketStatus":"Closed","TimeAndDate":"11/24/2021, 2:43:17 PM"},"Tech Support - TS00 - 3988":{"BriefDescriptionForSupport":"Micro controller Fault.\n3.5A indicated, really 15A ","Country":"Australia","Customername":"Steve Crocker","Email":"steve.crocker@arvio.com.au","MobileNo":"+61419549345","ProductSerialNo":"KWL06384V02111200700004","Reseller":"Arvio","ResolutionTime":"16:35:41 12/23/21","Solution":"\r\nUpdate Time 08:27:10  30/11/21\r\nRemote session conduct on 30Nov2021\r\nOn Progress\r\nUpdate Time 16:35:41  23/12/21\r\nCustomer not given response on the follow up\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-3988","TicketStatus":"Closed","TimeAndDate":"11/24/2021, 2:45:42 PM"},"Tech Support - TS00 - 42459":{"BriefDescriptionForSupport":"Replacement front breaker required.\nTwo pairs of cells stay higher than others. Constant manual balancing keeps them acceptable up to 53Vdc and 60A. Above this module may trip. Clearly constant manual balancing is not idea.","Country":"Australia","Customername":"Arvio","Email":"steve.crocker@arvio.com.au","MobileNo":"+61 419549345","ProductSerialNo":"KWL01048V01211191201122","Reseller":"Arvio","ResolutionTime":"09:15:07 11/09/21","Solution":"\r\nUpdate Time 09:15:07  09/11/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated. Send back module to factory.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-42459","TicketStatus":"Closed","TimeAndDate":"10/21/2021, 4:14:47 PM"},"Tech Support - TS00 - 49154":{"BriefDescriptionForSupport":"Please check voltage and current calibration. This or module with S/N 469 both at customer site trip off at 52.5Vdc due to high voltage.","Country":"Australia","Customername":"Arvio Australia","Email":"steve.crocker@arvio.com.au","MobileNo":"+61 419549345","ProductSerialNo":"KWL01048V01211190800482","Reseller":"Arvio","ResolutionTime":"14:05:04 10/04/21","Solution":"\r\nUpdate Time 12:32:59  04/10/21\r\nfirmware updated. Works ok.\r\nClosed\r\nUpdate Time 14:05:04  04/10/21\r\nAt customer site, trip off at 52.5Vdc due to high voltage \nI have connected earlier for troubleshooting. And understand that both modules are of incorrect cell voltages. And these modules have the cell connecting board is embedded inside battery cell pack hence cannot open for further troubleshooting. (refer the picture attached). I shall process warranty claim form in order to send the modules back to us.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-49154","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 6:18:21 PM"},"Tech Support - TS00 - 50313":{"BriefDescriptionForSupport":"Relogging ticket. Was 27077.\nWhen opened pack, 2 wires were not connected. Module has low capacity on these cell groups mid way through the pack. ","Country":"AUSTRALIA","Customername":"Arvio Australia","Email":"steve.crocker@arvio.com.au","MobileNo":"0419549345","ProductSerialNo":"KWL01048V01211190900482","Reseller":"Arvio","ResolutionTime":"16:43:14 12/23/21","Solution":"\r\nUpdate Time 08:27:31  30/11/21\r\nRemote session conduct on 30Nov2021\r\nOn Progress\r\nUpdate Time 16:43:14  23/12/21\r\ncustomer have not responded on follow up\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-50313","TicketStatus":"Closed","TimeAndDate":"11/23/2021, 5:04:28 PM"},"Tech Support - TS00 - 51118":{"BriefDescriptionForSupport":"Realized capacity only 1.5kWh from 53Vdc to 46Vdc over 5 hours ","Country":"Australia","Customername":"Arvio","Email":"steve.crocker@arvio.com.au","MobileNo":"+61 419549345","ProductSerialNo":"KWL24001151","Reseller":"Arvio","ResolutionTime":"09:15:28 11/09/21","Solution":"\r\nUpdate Time 09:15:28  09/11/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated. Send back module to factory.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-51118","TicketStatus":"Closed","TimeAndDate":"10/21/2021, 4:19:55 PM"},"Tech Support - TS00 - 61500":{"BriefDescriptionForSupport":"Front 100Amp single pole DC breaker destroyed by heat as connections not sufficiently tighten during manufacture. Please send replacement breaker. Office address: 10/23A Cook Road, Mitcham, VIC 3132. AUSTRALIA. ","Country":"Australia","Customername":"Arvio","Email":"steve.crocker@arvio.com.au","MobileNo":"+61 419 549 345","ProductSerialNo":"KWL01048V01211191201122","Reseller":"Arvio Australia","ResolutionTime":"16:43:41 12/23/21","Solution":"\r\nUpdate Time 16:59:40  10/10/21\r\nThe circuit breaker cable at down not tightened properly and loose contact which caused CB to burn over period of time. Earlier similar problem in this kind model reported which is resolved in the new models, new branding front plate. Having said this, this spare parts replacement can be considered under warranty.\r\nClosed\r\nUpdate Time 09:26:30  12/10/21\r\nwarranty replacement is not yet approved\r\nOn Progress\r\nUpdate Time 16:43:41  23/12/21\r\ncustomer have not responded on follow up\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-61500","TicketStatus":"Closed","TimeAndDate":"10/5/2021, 5:59:08 PM"},"Tech Support - TS00 - 6218":{"BriefDescriptionForSupport":"Actual cell voltages different to SiriusVIEW. Most positive\npack internal wire was not connected. With balancing &\nCALIBRATION, module may be OK?\n","Country":"Australia","Customername":"Arvio","Email":"steve.crocker@arvio.com.au","MobileNo":"+61 419549345","ProductSerialNo":"KWL24006960","Reseller":"Arvio","ResolutionTime":"09:11:37 11/09/21","Solution":"\r\nUpdate Time 09:11:37  09/11/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated. Send back module to factory.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-6218","TicketStatus":"Closed","TimeAndDate":"10/21/2021, 11:46:10 AM"},"Tech Support - TS00 - 66522":{"BriefDescriptionForSupport":"Thermal Trip ","Country":"Australia","Customername":"Arvio Australia","Email":"steve.crocker@arvio.com.au","MobileNo":"+61 419549345","ProductSerialNo":"KWL06384V02111200700011","Reseller":"Arvio","ResolutionTime":"16:44:08 12/23/21","Solution":"\r\nUpdate Time 08:28:25  30/11/21\r\nRemote session conduct on 30Nov2021\r\nOn Progress\r\nUpdate Time 10:45:26  30/11/21\r\nKWL_384B2_v3.34_2020\nReported problem was Thermal trip Error\nRTC status need set, SD card error, leakage current\nSet Date& Time, Enable SD card and zero current calibration done.\n\r\nOn Progress\r\nUpdate Time 16:44:08  23/12/21\r\ncustomer have not responded on follow up\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-66522","TicketStatus":"Closed","TimeAndDate":"11/22/2021, 5:41:31 PM"},"Tech Support - TS00 - 68148":{"BriefDescriptionForSupport":"Micro Processor error","Country":"Australia","Customername":"Arvio Australia","Email":"steve.crocker@arvio.com.au","MobileNo":"0419549345","ProductSerialNo":"KWL06384V02111200700004","Reseller":"Arvio","ResolutionTime":"10:07:14 02/02/22","Solution":"\r\nUpdate Time 10:07:14  02/02/22\r\nSet RTC and and Enable SC card works fine\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-68148","TicketStatus":"Closed","TimeAndDate":"2/1/2022, 5:39:50 PM"},"Tech Support - TS00 - 72547":{"BriefDescriptionForSupport":"Micro Processor error reported","Country":"Australia","Customername":"Arvio Australia","Email":"steve.crocker@arvio.com.au","MobileNo":"+ 61 419549345","ProductSerialNo":"KWL06384V02111200700003","Reseller":"Arvio","ResolutionTime":"10:07:40 02/02/22","Solution":"\r\nUpdate Time 10:07:40  02/02/22\r\nSet RTC and and Enable SC card works fine\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-72547","TicketStatus":"Closed","TimeAndDate":"2/1/2022, 5:34:02 PM"},"Tech Support - TS00 - 73129":{"BriefDescriptionForSupport":"Two balancing wires were not attached inside sealed module. Reattached. Now these cell groups always higher in voltage than others. Module can alarm with high voltage message from 52.5Vdc. at 70Amps charge.","Country":"Australia","Customername":"Steve Crocker","Email":"steve.crocker@arvio.com.au","MobileNo":"+61419549345","ProductSerialNo":"KWL01048V01211190800469","Reseller":"Arvio","ResolutionTime":"16:44:34 12/23/21","Solution":"\r\nUpdate Time 08:29:43  30/11/21\r\nRemote session conduct on 30Nov2021\r\nOn Progress\r\nUpdate Time 09:33:17  30/11/21\r\n1282.14kW 52.42V no alarms 2.61 to 2.63v balanced cells\nWhen opened pack - 2 wires were not connected - Module has low capacity on these cell groups mid way through the pack -\"\nTime:11:47:01  Date:11/29/21\t69.98\t48.02\t1282.05\t8.05\t7.28\nTime:13:14:00  Date:11/29/21\t2.92\t53.88\t1282.05\t11.24\t7.28\nTime:10:03:00  Date:11/25/21\t-63.31\t22.7\t52.34\t1279.63\t8\t4.95\nTime:10:44:01  Date:11/25/21\t-73.57\t36.54\t45.52\t1281.77\t8\t7.22\nDischarging 52.34V to 45.52v = 2.27kWh\nCharging 48.02v to 53.88v = 3.19kWh\n recommend for one fullcycle charging, discharging to assess life energy delivered, rule out any capacity loss\r\nOn Progress\r\nUpdate Time 16:44:34  23/12/21\r\ncustomer have not responded on follow up\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-73129","TicketStatus":"Closed","TimeAndDate":"11/24/2021, 3:02:38 PM"},"Tech Support - TS00 - 76553":{"BriefDescriptionForSupport":"Low realized capacity. Less than 2kWh","Country":"Australia","Customername":"Arvio","Email":"steve.crocker@arvio.com.au","MobileNo":"+61 419549345","ProductSerialNo":"KWL24001107","Reseller":"Arvio","ResolutionTime":"09:16:18 11/09/21","Solution":"\r\nUpdate Time 09:16:18  09/11/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated. Send back module to factory.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-76553","TicketStatus":"Closed","TimeAndDate":"10/21/2021, 4:24:53 PM"},"Tech Support - TS00 - 86324":{"BriefDescriptionForSupport":"Micro Controller Fault.\nLCD blank","Country":"Australia","Customername":"Steve Crocker","Email":"steve.crocker@arvio.com.au","MobileNo":"+61419549345","ProductSerialNo":"KWL06384V02111200700006","Reseller":"Arvio","ResolutionTime":"16:42:44 12/23/21","Solution":"\r\nUpdate Time 08:36:10  30/11/21\r\nremote session on 30Nov2021\r\nOn Progress\r\nUpdate Time 16:42:44  23/12/21\r\ncustomer have not responded on follow up\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-86324","TicketStatus":"Closed","TimeAndDate":"11/24/2021, 2:47:27 PM"},"Tech Support - TS00 - 87875":{"BriefDescriptionForSupport":"Micro Controller Fault\nIndicated charge rate 3.5A not 15A actual.","Country":"Australia","Customername":"Arvio Australia","Email":"steve.crocker@arvio.com.au","MobileNo":"+61419549345","ProductSerialNo":"KWL06384V02111200700004","Reseller":"Arvio","ResolutionTime":"14:15:18 12/23/21","Solution":"\r\nUpdate Time 08:35:37  30/11/21\r\nremote session on 30Nov2021\r\nOn Progress\r\nUpdate Time 14:15:18  23/12/21\r\nFollowed up with Customer and no response\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-87875","TicketStatus":"Closed","TimeAndDate":"11/11/2021, 4:19:57 PM"},"Tech Support - TS00 - 94169":{"BriefDescriptionForSupport":"Some cells high causing trips. Voltage/current cal. Req.\nrequires 0.4 Amps to maintain voltage \n","Country":"Australia","Customername":"Arvio Australia","Email":"steve.crocker@arvio.com.au","MobileNo":"+61 419549345","ProductSerialNo":"KWL24006990","Reseller":"Arvio","ResolutionTime":"09:05:16 09/13/21","Solution":"\r\nUpdate Time 09:05:06  13/09/21\r\nSupport is discontinued on the phased out model. Prepared RMA to return unit for assessment.\r\nOpen\r\nUpdate Time 09:05:16  13/09/21\r\nSupport is discontinued on the phased out model. Prepared RMA to return unit for assessment.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-94169","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 3:04:55 PM"},"Tech Support - TS00 - 95091":{"BriefDescriptionForSupport":"Micro Processor fault reported.\nblank front panel","Country":"Australia","Customername":"Arvio Australia","Email":"steve.crocker@arvio.com.au","MobileNo":"0419549345","ProductSerialNo":"KWL06384V02111200700006","Reseller":"Arvio","ResolutionTime":"10:08:03 02/02/22","Solution":"\r\nUpdate Time 10:08:03  02/02/22\r\nSet RTC and and Enable SC card works fine\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-95091","TicketStatus":"Closed","TimeAndDate":"2/1/2022, 5:41:48 PM"},"Tech Support - TS00 - 99687":{"BriefDescriptionForSupport":"Destroys multiple breakers. Main PCB intermit. open?\n","Country":"Australia","Customername":"Arvio Australia","Email":"steve.crocker@arvio.com.au","MobileNo":"+61 419549345","ProductSerialNo":"KWL24006960","Reseller":"Arvio","ResolutionTime":"09:06:12 09/13/21","Solution":"\r\nUpdate Time 09:06:12  13/09/21\r\nSupport is discontinued on the phased out model. Prepared RMA to return unit for assessment.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-99687","TicketStatus":"Closed","TimeAndDate":"9/13/2021, 3:02:17 PM"},"Tech Support - TS00 - 99839":{"BriefDescriptionForSupport":"Cell groups poorly balanced. Some internal wiring melted\n","Country":"Australia","Customername":"Arvio","Email":"steve.crocker@arvio.com.au","MobileNo":"+61 419549345","ProductSerialNo":"KWL24006990","Reseller":"Arvio","ResolutionTime":"09:12:54 11/09/21","Solution":"\r\nUpdate Time 09:12:54  09/11/21\r\nfirst generation kind of modules, beyond repair and the product is discontinued by R&D hence RMA is authenticated. Send back module to factory.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-99839","TicketStatus":"Closed","TimeAndDate":"10/21/2021, 4:06:44 PM"}},"Steve Fennell":{"Tech Support - TS00 - 71738":{"BriefDescriptionForSupport":"Even on green LED showing, terminals dis not power up. This is the first of three we will be submitting.","Country":"USA","Customername":"ROSEN","Email":"sfennell@laplanteelectric.com","MobileNo":"802-777-0193","PartNumber":"3550-48-8-1.7C-M-SD-A-X-X-G","ProductSerialNo":"KWL01048V01211210400011","Reseller":"LAPLANTE ELECTRIC INC.","ResolutionTime":"11/1/2022, 10:43:58 PM","Solution":"no response from customer","SupportEngineerName":"Support#1","TicketNumber":"TS00-71738","TicketStatus":"Awaiting for customer response","TimeAndDate":"8/8/2022, 10:05:32 AM"},"Tech Support - TS00 - 90186":{"BriefDescriptionForSupport":"Control board error? This is the 2nd of 3 we are submitting. Thank you for your kind assistance.","Country":"USA","Customername":"TONY PESO","Email":"sfennell@laplanteelectric.com","MobileNo":"802-777-0193","PartNumber":"7100-48-B-2C-TM-SD-A-X-X-G","ProductSerialNo":"KWL02048V01111210400397","Reseller":"LAPLANTE ELECTRIC INC.","ResolutionTime":"14/11/2022, 19:47:57","SupportEngineerName":"Support#1","TicketNumber":"TS00-90186","TicketStatus":"Awaiting for customer response","TimeAndDate":"8/8/2022, 10:10:13 AM"},"Tech Support - TS00 - 9579":{"BriefDescriptionForSupport":"Not able to reach full voltage charge to match the other 3 modules and voltage declines on recharge cycles.","Country":"USA","Customername":"Sweeney","Email":"sfennell@laplanteelectric.com","MobileNo":"802-777-0193","PartNumber":"7100-48-B-2C-TM-SD-A-X-X-G","ProductSerialNo":"KWL02048V01111210400398","Reseller":"LAPLANTE ELECTRIC INC.","ResolutionTime":"14/11/2022, 19:52:36","SupportEngineerName":"Support#1","TicketNumber":"TS00-9579","TicketStatus":"Awaiting for customer response","TimeAndDate":"8/8/2022, 12:50:35 PM"}},"Sven Gruttemeyer":{"Tech Support - TS00 - 75791":{"BriefDescriptionForSupport":"The Lcd screen is blank but there is a voltage on the terminals.","Country":"","Customername":"Namibia","Email":"sven.gruttemeyer@nec-namibia.com","MobileNo":"+264812003045","ProductSerialNo":"KWL07012V0711019200596","Reseller":"","ResolutionTime":"17:55:47 12/22/21","Solution":"Requires Module replacement. 465Wh 12V version2.0\r\nUpdate Time 17:55:47  22/12/21\r\n\r\nClosed","SupportEngineerName":"Greenfox Agencies","TicketNumber":"TS00-75791","TicketStatus":"Closed","TimeAndDate":"2/22/2021, 8:47:45 AM"},"Tech Support - TS00 - 85158":{"BriefDescriptionForSupport":"The Fault reset button does not respond at all. Can not see cell voltages etc.","Country":"Namibia","Customername":"NEC Power and Pumps","Email":"sven.gruttemeyer@nec-namibia.com","MobileNo":"+264812003045","ProductSerialNo":"KWL01048V01211200101355","Reseller":"Greenfox Agencies SA","ResolutionTime":"09:45:49 02/28/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-85158","TicketStatus":"Closed","TimeAndDate":"2/23/2021, 8:36:09 AM"}},"TIJANI ABDUR_RAHAMAN":{"Tech Support - TS00 - 67871":{"BriefDescriptionForSupport":"REQUIRES BATTERY ACTIVATION AND GUIDELINE ON USAGE AND BATTERY COMPATIBILITY","Country":"","Customername":"NIGERIA","Email":"tijani@infratelafrica.com","MobileNo":"+2347061961516","ProductSerialNo":"KWL01048U01211210600053","Reseller":"","ResolutionTime":"17:20:50 12/22/21","Solution":"Module is working Good.","SupportEngineerName":"INFUSION SYSTEM AFRICA","TicketNumber":"TS00-67871","TicketStatus":"Closed","TimeAndDate":"12/14/2021, 2:31:30 PM"},"Tech Support - TS00 - 85801":{"BriefDescriptionForSupport":"REQUIRES BATTERY ACTIVATION, GUIDELINE AND BATTERY COMPTIBILTY","Country":"","Customername":"","Email":"tijani@infratelafrica.com","MobileNo":"+2347061961516","ProductSerialNo":"KWL01048U01211210600055","Reseller":"","ResolutionTime":"08:52:42 12/22/21","Solution":"\n","SupportEngineerName":"","TicketNumber":"TS00-85801","TicketStatus":"Closed","TimeAndDate":"12/14/2021, 2:33:37 PM"}},"Thisisfor Pestech":{"Tech Support - TS00 - 18802":{"BriefDescriptionForSupport":"Display, Button, LEDs faulty\n","Country":"PNG","Customername":"Pestech Energy","Email":"jiasheen@pestech-energy.com","MobileNo":"+60123779325","PartNumber":"2728-24-B-1C-M-SD-A-X-X-CS","ProductSerialNo":"KWL16024V02216210400038","Reseller":"Pestech Energy","ResolutionTime":"16:25:0 16/2/2022","Solution":"null/Customer is not willing to open the module for trouble shooting Date:16:25:0 16/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-18802","TicketStatus":"Closed","TimeAndDate":"3/16/2022, 7:34:41 PM"},"Tech Support - TS00 - 26314":{"BriefDescriptionForSupport":"Display, Button, LEDs faulty\n","Country":"PNG","Customername":"Pestech Energy","Email":"jiasheen@pestech-energy.com","MobileNo":"+60123779325","PartNumber":"2728-24-B-1C-M-SD-A-X-X-CS","ProductSerialNo":"KWL16024V02216210400043","Reseller":"Pestech Energy","ResolutionTime":"16:25:29 16/2/2022","Solution":"null/Customer is not willing to open the module for trouble shooting Date:16:25:29 16/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-26314","TicketStatus":"Closed","TimeAndDate":"3/16/2022, 7:35:30 PM"},"Tech Support - TS00 - 33119":{"BriefDescriptionForSupport":"Display, Button, LEDs faulty\n","Country":"PNG","Customername":"Pestech Energy","Email":"jiasheen@pestech-energy.com","MobileNo":"+60123779325","PartNumber":"2728-24-B-1C-M-SD-A-X-X-CS","ProductSerialNo":"KWL16024V02216210400045","Reseller":"Pestech Energy","ResolutionTime":"16:25:57 16/2/2022","Solution":"null/Customer is not willing to open the module for trouble shooting Date:16:25:57 16/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-33119","TicketStatus":"Closed","TimeAndDate":"3/16/2022, 7:36:38 PM"},"Tech Support - TS00 - 42802":{"BriefDescriptionForSupport":"Display, Button, LEDs faulty. ","Country":"PNG","Customername":"Pestech Energy","Email":"jiasheen@pestech-energy.com","MobileNo":"+60123779325","PartNumber":"2728-24-B-1C-M-SD-A-X-X-CS","ProductSerialNo":"KWL16024V02216210400001","Reseller":"Pestech Energy","ResolutionTime":"16:26:25 16/2/2022","Solution":"null/Customer is not willing to open the module for trouble shooting Date:16:26:25 16/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-42802","TicketStatus":"Closed","TimeAndDate":"3/16/2022, 7:29:17 PM"},"Tech Support - TS00 - 62009":{"BriefDescriptionForSupport":"Display, Button, LEDs faulty\n","Country":"PNG","Customername":"Pestech Energy","Email":"jiasheen@pestech-energy.com","MobileNo":"+60123779325","PartNumber":"2728-24-B-1C-M-SD-A-X-X-CS","ProductSerialNo":"KWL16024V02216210400035","Reseller":"Pestech Energy","ResolutionTime":"16:27:0 16/2/2022","Solution":"null/Customer is not willing to open the module for trouble shooting Date:16:27:0 16/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-62009","TicketStatus":"Closed","TimeAndDate":"3/16/2022, 7:32:37 PM"},"Tech Support - TS00 - 69593":{"BriefDescriptionForSupport":"Display, Button, LEDs faulty\n","Country":"PNG","Customername":"Pestech Energy","Email":"jiasheen@pestech-energy.com","MobileNo":"+60123779325","PartNumber":"2728-24-B-1C-M-SD-A-X-X-CS","ProductSerialNo":"KWL16024V02216210400033","Reseller":"Pestech Energy","ResolutionTime":"16:27:41 16/2/2022","Solution":"null/Customer is not willing to open the module for trouble shooting Date:16:27:41 16/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-69593","TicketStatus":"Closed","TimeAndDate":"3/16/2022, 7:31:29 PM"},"Tech Support - TS00 - 75930":{"BriefDescriptionForSupport":"Display, Button, LEDs faulty\n","Country":"PNG","Customername":"Pestech Energy","Email":"jiasheen@pestech-energy.com","MobileNo":"+60123779325","PartNumber":"2728-24-B-1C-M-SD-A-X-X-CS","ProductSerialNo":"KWL16024V02216210400037","Reseller":"Pestech Energy","ResolutionTime":"11:59:53 20/3/2022","Solution":"null/KWL16024V02216210400007-magnetic contactor is faulty, contactor is permanently on all the time. Date:11:57:58 20/3/2022/KWL16024V02216210400041-magnetic contactor is faulty, contactor is permanently on all the time Date:11:59:53 20/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-75930","TicketStatus":"Closed","TimeAndDate":"3/16/2022, 7:33:24 PM"},"Tech Support - TS00 - 95799":{"BriefDescriptionForSupport":"Module Contactor Faulty. Permanent Open Position even though Activated\n","Country":"PNG","Customername":"Pestech Energy","Email":"jiasheen@pestech-energy.com","MobileNo":"+60123779325","PartNumber":"2728-24-B-1C-M-SD-A-X-X-CS","ProductSerialNo":"KWL16024V02216210400054","Reseller":"Pestech Energy","ResolutionTime":"11:56:59 20/3/2022","Solution":"null/Customer is not willing to open the module for trouble shooting Date:16:29:47 16/2/2022/magnetic contactor is faulty, contactor is permanently on all the time. Date:11:56:59 20/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-95799","TicketStatus":"Closed","TimeAndDate":"3/16/2022, 7:38:30 PM"},"Tech Support - TS00 - 97967":{"BriefDescriptionForSupport":"Contactor faulty. Permenant Open Positoin","Country":"PNG","Customername":"Pestech Energy","Email":"jiasheen@pestech-energy.com","MobileNo":"+60123779325","PartNumber":"2728-24-B-1C-M-SD-A-X-X-CS","ProductSerialNo":"KWL16024V02216210400007","Reseller":"Pestech Energy","ResolutionTime":"11:58:47 20/3/2022","Solution":"null/magnetic contactor is faulty, contactor is permanently on all the time. Date:11:58:47 20/3/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-97967","TicketStatus":"Closed","TimeAndDate":"3/16/2022, 7:30:26 PM"}},"Thomas Gruber":{"Tech Support - TS00 - 43968":{"BriefDescriptionForSupport":"Hello, we have a problem with this battery. It comes the Error No Time set and Memory Problem. How can we fix that?","Country":"Italy","Customername":"Elektro Gafriller","Email":"thomas@elektrogafriller.com","MobileNo":"+390471653355","PartNumber":"3550-48-B-1.7C-TM-SD-A-G","ProductSerialNo":"KWL01048V01111190600116","Reseller":"Uflex","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-43968","TicketStatus":"Open","TimeAndDate":"15.7.2024, 12:20:47"},"Tech Support - TS00 - 82021":{"BriefDescriptionForSupport":"Hello, we have a problem with this battery. It comes the Error No Time set and Memory Problem. How can we fix that?","Country":"Italy","Customername":"Elektro Gafriller","Email":"thomas@elektrogafriller.com","MobileNo":"+390471653355","PartNumber":"3550-48-B-1.7C-TM-SD-A-G","ProductSerialNo":"KWL01048V01111190600116","Reseller":"Uflex","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-82021","TicketStatus":"Open","TimeAndDate":"15.7.2024, 12:21:59"}},"Thulisa Dyani":{"Tech Support - TS00 - 12618":{"BriefDescriptionForSupport":"As reported by Heena ,SSR Solid state relay is gone .","Country":"South Africa","Customername":"Dave Emslie","Email":"dave@newearthenergy.co.za","MobileNo":"+27795630275","ProductSerialNo":"KWL02048V01211190800217","Reseller":"New Earth Energy (Pty)Ltd","ResolutionTime":"09:50:27 05/30/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-12618","TicketStatus":"Closed","TimeAndDate":"5/20/2021, 10:42:33 AM"},"Tech Support - TS00 - 18478":{"BriefDescriptionForSupport":"Block faulty.","Country":"","Customername":"South Africa","Email":"dave@newearthenergy.co.za","MobileNo":"+27795630275","ProductSerialNo":"KWL24009150","Reseller":"","ResolutionTime":"17:47:11 12/22/21","Solution":"Requires Module replacement. 1st Generation. \r\nUpdate Time 17:47:11  22/12/21\r\nRMA processed\r\nClosed","SupportEngineerName":"New Earth Energy (Pty)Ltd","TicketNumber":"TS00-18478","TicketStatus":"Closed","TimeAndDate":"6/18/2021, 2:30:23 PM"},"Tech Support - TS00 - 19179":{"BriefDescriptionForSupport":"Solid waste relay faulty.","Country":"South Africa","Customername":"Golden Falls Trading ","Email":"dave@newearthenergy.co.za","MobileNo":"0795630275","ProductSerialNo":"KWL02048V01211190600101","Reseller":"New Earth Energy (Pty)Ltd","ResolutionTime":"10:09:55 02/08/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-19179","TicketStatus":"Closed","TimeAndDate":"1/27/2021, 11:14:36 AM"},"Tech Support - TS00 - 31372":{"BriefDescriptionForSupport":"Heena tested the block and her reply was \"The data was analyzed please coordinate with Billy to submit a repairs claim as per process i previously outlined\" .","Country":"South Africa","Customername":"New Earth Energy Pty Ltd","Email":"dave@newearthenergy.co.za","MobileNo":"0795630275","ProductSerialNo":"KWL01048V01211200101241","Reseller":"stock for New Earth Energy","ResolutionTime":"09:49:51 05/30/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-31372","TicketStatus":"Closed","TimeAndDate":"1/27/2021, 9:16:48 AM"},"Tech Support - TS00 - 43461":{"BriefDescriptionForSupport":"Cap will not charge or hold charge unless bypass breaker is up. Suspected SSR is faulty .Once it starts discharging after 30 seconds cap switches off and displays  equalization activated and cell imbalance ,Then cap deactivates.","Country":"South Africa","Customername":"Maurice Leesham","Email":"dave@newearthenergy.co.za","MobileNo":"0795630275","ProductSerialNo":"KWL01048V0121119110810","Reseller":"New Earth Energy (Pty)Ltd","ResolutionTime":"09:48:17 05/30/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-43461","TicketStatus":"Closed","TimeAndDate":"5/12/2021, 9:16:17 AM"},"Tech Support - TS00 - 54274":{"BriefDescriptionForSupport":"Not able to charge properly .Discharge time very short -300watt load runs for 20 minutes .","Country":"","Customername":"South Africa","Email":"dave@newearthenergy.co.za","MobileNo":"076 332 2234","ProductSerialNo":"KWL07012V07110191100243","Reseller":"","ResolutionTime":"11:51:07 12/23/21","Solution":"Requires Module replacement. 465Wh 12V version2.0\r\nUpdate Time 11:51:07  23/12/21\r\nRMA processed\r\nClosed","SupportEngineerName":"New Earth Energy (Pty)Ltd","TicketNumber":"TS00-54274","TicketStatus":"Closed","TimeAndDate":"1/22/2021, 8:50:27 AM"},"Tech Support - TS00 - 62768":{"BriefDescriptionForSupport":"It was charging and it just cut off .when you switch it on recovery port it shows 53.8 volts .When you switch it off again the is no voltage .Screen does not show anything on .","Country":"South Africa","Customername":"Dr J Leisching ","Email":"dave@newearthenergy.co.za","MobileNo":"0795630275","ProductSerialNo":"KWL01048V01111190800419","Reseller":"New Earth Energy (Pty)Ltd","ResolutionTime":"09:46:11 02/28/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-62768","TicketStatus":"Closed","TimeAndDate":"2/9/2021, 2:31:07 PM"},"Tech Support - TS00 - 66536":{"BriefDescriptionForSupport":"Old firmway .","Country":"South Africa","Customername":"Rob Tylor","Email":"dave@newearthenergy.co.za","MobileNo":"0795630275","ProductSerialNo":"KWL01048V01211190600134","Reseller":"New Earth Energy (Pty)Ltd","ResolutionTime":"15:45:48 03/15/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-66536","TicketStatus":"Closed","TimeAndDate":"3/15/2021, 1:29:00 PM"},"Tech Support - TS00 - 68124":{"BriefDescriptionForSupport":"The unit was damaged on delivery it was sent to Billy from 'Greenfox for inspection .he was unable to repair it and sent it to 'Greenfox head office for warranty claim.","Country":"South Africa","Customername":"New Earth Energy Pty Ltd","Email":"dave@newearthenergy.co.za","MobileNo":"0795630275","ProductSerialNo":"KWL01048V01111190700149","Reseller":"New Earth Energy (stock)","ResolutionTime":"09:46:23 02/28/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-68124","TicketStatus":"Closed","TimeAndDate":"1/27/2021, 10:59:03 AM"},"Tech Support - TS00 - 76330":{"BriefDescriptionForSupport":"When charged the battery discharges quickly .","Country":"","Customername":"South Africa","Email":"dave@newearthenergy.co.za","MobileNo":"0795630275","ProductSerialNo":"KWL07012V07110191100250","Reseller":"","ResolutionTime":"17:53:07 12/22/21","Solution":"Requires Module replacement. 465Wh 12V version2.0\r\nUpdate Time 17:53:07  22/12/21\r\n\r\nClosed","SupportEngineerName":"New Earth Energy (Pty)Ltd","TicketNumber":"TS00-76330","TicketStatus":"Closed","TimeAndDate":"3/30/2021, 9:28:35 AM"},"Tech Support - TS00 - 81478":{"BriefDescriptionForSupport":"Screen reads contact support and we spoke to Heena and she tried to assist us with correcting the error and it still did not work .So Heena said we must apply for a warranty claim.","Country":"South Africa","Customername":"New Earth Energy Pty Ltd ","Email":"dave@newearthenergy.co.za","MobileNo":"0795630275","ProductSerialNo":"kwl01048v0121100901781","Reseller":"New Earth Energy Pty Ltd","ResolutionTime":"11:34:36 03/22/21","Solution":"Main Board Replacement required","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-81478","TicketStatus":"Closed","TimeAndDate":"1/8/2021, 10:52:24 AM"}},"Vincent Mapesa":{"Tech Support - TS00 - 15502":{"BriefDescriptionForSupport":"3V difference between display voltage and terminal voltage","Country":"Kenya","Customername":"Ilikiliani camp","Email":"vincent.mapesa@giertsen.no","MobileNo":"+254726355863","ProductSerialNo":"KWL01048V01111190800686","Reseller":"W.Giertsen Energy Solutions","ResolutionTime":"13:51:12 12/23/21","Solution":"\r\nUpdate Time 09:41:41  05/10/21\r\nContacted customer to check convenient schedule for remote support\r\nOn Progress\r\nUpdate Time 13:51:12  23/12/21\r\ncompleted\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-15502","TicketStatus":"Closed","TimeAndDate":"10/4/2021, 7:34:46 AM"},"Tech Support - TS00 - 17991":{"BriefDescriptionForSupport":"3V difference between display voltage and terminal voltage","Country":"Kenya","Customername":"Ilikiliani camp","Email":"vincent.mapesa@giertsen.no","MobileNo":"0726355863","ProductSerialNo":"KWL01048V01111190800674","Reseller":"W.Giertsen Energy Solutions","ResolutionTime":"13:51:35 12/23/21","Solution":"\r\nUpdate Time 09:42:03  05/10/21\r\nContacted customer to check convenient schedule for remote support\r\nOn Progress\r\nUpdate Time 13:51:35  23/12/21\r\ncompleted\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-17991","TicketStatus":"Closed","TimeAndDate":"10/4/2021, 7:37:38 AM"},"Tech Support - TS00 - 32152":{"BriefDescriptionForSupport":"3v difference between display voltage and terminal voltage","Country":"Kenya","Customername":"Ilikiliani camp","Email":"vincent.mapesa@giertsen.no","MobileNo":"+254726355863","ProductSerialNo":"KWL01048V01111190800556","Reseller":"W.Giertsen Energy Solutions","ResolutionTime":"13:53:21 12/23/21","Solution":"\r\nUpdate Time 09:42:59  05/10/21\r\nContacted customer to check convenient schedule for remote support\r\nOn Progress\r\nUpdate Time 13:53:21  23/12/21\r\ncompleted by Heena\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-32152","TicketStatus":"Closed","TimeAndDate":"10/4/2021, 7:31:58 AM"},"Tech Support - TS00 - 35779":{"BriefDescriptionForSupport":"3V difference between display voltage and terminal voltage","Country":"Kenya","Customername":"Ilikiliani camp","Email":"vincent.mapesa@giertsen.no","MobileNo":"0726355863","ProductSerialNo":"KWL01048V01111190900674","Reseller":"W.Giertsen Energy Solutions","ResolutionTime":"13:55:19 12/23/21","Solution":"\r\nUpdate Time 09:43:16  05/10/21\r\nContacted customer to check convenient schedule for remote support\r\nOn Progress\r\nUpdate Time 13:55:19  23/12/21\r\ncompleted by Heena\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-35779","TicketStatus":"Closed","TimeAndDate":"10/4/2021, 7:53:53 AM"},"Tech Support - TS00 - 41022":{"BriefDescriptionForSupport":"3V difference between display voltage and terminal voltage","Country":"Kenya","Customername":"Ilikiliani camp","Email":"vincent.mapesa@giertsen.no","MobileNo":"+254726355863","ProductSerialNo":"KWL01048V01111190900604","Reseller":"W.Giertsen Energy Solutions","ResolutionTime":"13:55:51 12/23/21","Solution":"\r\nUpdate Time 09:43:36  05/10/21\r\nContacted customer to check convenient schedule for remote support\r\nOn Progress\r\nUpdate Time 13:55:51  23/12/21\r\ncompleted by Heena\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-41022","TicketStatus":"Closed","TimeAndDate":"10/4/2021, 7:50:25 AM"},"Tech Support - TS00 - 63532":{"BriefDescriptionForSupport":"3V difference between display voltage and terminal voltage","Country":"Kenya","Customername":"Ilikiliani camp","Email":"vincent.mapesa@giertsen.no","MobileNo":"+254726355863","ProductSerialNo":"KWL01048V01111190800695","Reseller":"W.Giertsen Energy Solutions","ResolutionTime":"13:56:26 12/23/21","Solution":"\r\nUpdate Time 09:43:56  05/10/21\r\nContacted customer to check convenient schedule for remote support\r\nOn Progress\r\nUpdate Time 13:56:26  23/12/21\r\ncompleted by Heena\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-63532","TicketStatus":"Closed","TimeAndDate":"10/4/2021, 7:36:19 AM"},"Tech Support - TS00 - 68446":{"BriefDescriptionForSupport":"3V difference between display voltage and terminal voltage","Country":"Kenya","Customername":"Ilikiliani camp","Email":"vincent.mapesa@giertsen.no","MobileNo":"0726355863","ProductSerialNo":"KWL01048V01111190900695","Reseller":"W.Giertsen Energy Solutions","ResolutionTime":"13:59:03 12/23/21","Solution":"\r\nUpdate Time 09:44:14  05/10/21\r\nContacted customer to check convenient schedule for remote support\r\nOn Progress\r\nUpdate Time 13:57:56  23/12/21\r\ncompleted by Heena\r\nOn Progress\r\nUpdate Time 13:59:03  23/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-68446","TicketStatus":"Closed","TimeAndDate":"10/4/2021, 7:53:04 AM"},"Tech Support - TS00 - 75386":{"BriefDescriptionForSupport":"3V difference between display voltage and terminal voltage","Country":"Kenya","Customername":"Ilikiliani camp","Email":"vincent.mapesa@giertsen.no","MobileNo":"+254726355863","ProductSerialNo":"KWL01048V01111190900686","Reseller":"W.Giertsen Energy Solutions","ResolutionTime":"13:58:37 12/23/21","Solution":"\r\nUpdate Time 09:44:38  05/10/21\r\nContacted customer to check convenient schedule for remote support\r\nOn Progress\r\nUpdate Time 13:58:37  23/12/21\r\ncompleted by Heena\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-75386","TicketStatus":"Closed","TimeAndDate":"10/4/2021, 7:52:19 AM"},"Tech Support - TS00 - 83784":{"BriefDescriptionForSupport":"3V difference between display voltage and terminal voltage","Country":"Kenya","Customername":"Ilikiliani camp","Email":"vincent.mapesa@giertsen.no","MobileNo":"+254726355863","ProductSerialNo":"KWL01048V01111190900556","Reseller":"W.Giertsen Energy Solutions","ResolutionTime":"13:58:18 12/23/21","Solution":"\r\nUpdate Time 09:45:12  05/10/21\r\nContacted customer to check convenient schedule for remote support\r\nOn Progress\r\nUpdate Time 13:58:18  23/12/21\r\ncompleted by Heena\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-83784","TicketStatus":"Closed","TimeAndDate":"10/4/2021, 7:51:34 AM"},"Tech Support - TS00 - 85616":{"BriefDescriptionForSupport":"No voltage on terminals. No power to energize contactor","Country":"Somalia","Customername":"Ministry of Defence ","Email":"mapesavincent@gmail.com","MobileNo":"+254726355863","ProductSerialNo":"KWL02024V02211201000031","Reseller":"W.Giertsen Energy Solutions","ResolutionTime":"17:02:37 08/24/21","Solution":"\r\nUpdate Time 17:02:37  24/08/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-85616","TicketStatus":"Closed","TimeAndDate":"6/5/2021, 6:33:33 AM"}},"Werner Lombaard":{"Tech Support - TS00 - 24752":{"BriefDescriptionForSupport":"Balancing Circuit cant activate and balancing one cell to high needs balancing","Country":"South Africa","Customername":"Solargiant","Email":"werner@solargiant.co.za","MobileNo":"+27828299565","ProductSerialNo":"KWL01048V01211200301583","Reseller":"Solargiant","ResolutionTime":"14:31:10 06/15/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-24752","TicketStatus":"Closed","TimeAndDate":"6/1/2021, 6:47:57 AM"},"Tech Support - TS00 - 95451":{"BriefDescriptionForSupport":"Module Charge Full Warning  Contact  Service! is the warning Green light Flashing 7x\n\nVoltage Tot: 51.74\nall Ind Cells Between 2.59 and 2.6 Volts","Country":"South Africa","Customername":"Solargiant","Email":"werner@solargiant.co.za","MobileNo":"+27828299565","ProductSerialNo":"KWL01048V01211191100909","Reseller":"Solargiant","ResolutionTime":"14:31:31 06/15/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-95451","TicketStatus":"Closed","TimeAndDate":"6/1/2021, 6:53:57 AM"}},"Yasir Aftab":{"Tech Support - TS00 - 23567":{"BriefDescriptionForSupport":"over current error calibration required.","Country":"pakistan","Customername":"pharmacy","Email":"yasiraftab2233@gmail.com","MobileNo":"03345289712","ProductSerialNo":"KWL01048V01211200301640","Reseller":"sun save pak","ResolutionTime":"12:13:22 07/12/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-23567","TicketStatus":"Closed","TimeAndDate":"7/2/2021, 11:46:47 AM"},"Tech Support - TS00 - 91311":{"BriefDescriptionForSupport":"Hello Sir, the ESD was installed an year ago following all SOPs, however, somehow battery protection system failed and it burnt. ","Country":"Pakistan","Customername":"Sun Seed Engineering","Email":"md@sunsavepak.com","MobileNo":"+923345289712","ProductSerialNo":"KWL01048V01211191000590","Reseller":"Sun Save Pak","ResolutionTime":"15:41:39 10/10/21","Solution":"\r\nUpdate Time 15:46:14  26/09/21\r\ntakemn care by WRL, Pakistan,  Nadeem Sir\r\nOpen\r\nUpdate Time 09:36:28  05/10/21\r\n\r\nOn Progress\r\nUpdate Time 15:41:39  10/10/21\r\nWRL -On 9-09-2021 - ESD received in WRL Lab LHR. ESD completely burned. New ESD required in Claim\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-91311","TicketStatus":"Closed","TimeAndDate":"9/21/2021, 2:34:44 PM"}},"Yassin Somji":{"Tech Support - TS00 - 20397":{"BriefDescriptionForSupport":"1 year one of the module not working we asked assitance and the result was to spend more money while we already bear many costs..","Country":"Drc congo","Customername":"Yasin","Email":"y.somji93@gmail.com","MobileNo":"+971 56 278 2739","PartNumber":"3.55KWh-192V","ProductSerialNo":"Serius capacitor module","Reseller":"Bilal ","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-20397","TicketStatus":"Open","TimeAndDate":"28/09/2023, 12:51:53"},"Tech Support - TS00 - 81001":{"BriefDescriptionForSupport":"WE HAVE A 10kVA UPS and A CAPACITOR BACKUP UNIT. WE NOW WANT TO DO INTERCONNECTION BETWEEN UPS AND THE CAPACITOR, BUT THERE IS A PAIR OF CYLINDRICAL SHAPED CONNECTORS ON THE CAPACITOR SIDE. MY QUESTION IS HOW TO CONNECT CABLE TO CYLINDRICAL SHAPED CAPACITOR CONNECTOR. IS IT BY CRIMPING (PRESSING) LIKE A CABLE LUG OR MUST BE FILLED AND TIGHT BY SOLDERING? \nANOTHER QUESTION IS WITH REGARD TO A MICRO SWITCH SEEN ON THE FIXED PART OF THE CONNECTOR, WHAT IS IT FOR AND WHAT IS ITS APPLICATION?","Country":"Rdc congo","Customername":"Yasin","Email":"y.somji93@gmail.com","MobileNo":"+243 975 774 751","PartNumber":"WRLT8","ProductSerialNo":"11002451279462100011","Reseller":"Adpower","ResolutionTime":"14/11/2022, 19:55:10","Solution":"installed","SupportEngineerName":"Support#1","TicketNumber":"TS00-81001","TicketStatus":"Closed","TimeAndDate":"26/04/2022, 16:47:25"}},"ZUBAIR AHMED":{"Tech Support - TS00 - 2634":{"BriefDescriptionForSupport":"This Module is not delivered Energy at site & Giving Volts at terminal without activation","Country":"PAKISTAN","Customername":"Sheikh Faizan","Email":"faizan@oespvtltd.com","MobileNo":"+92334-3735615","ProductSerialNo":"KWL01048V01211200101226","Reseller":"Organic Energy Solutions ","ResolutionTime":"12:32:30 10/10/21","Solution":"\r\nUpdate Time 17:03:46  24/08/21\r\n\r\nOn Progress\r\nUpdate Time 12:32:30  10/10/21\r\nReceived faulty SSR Board 12 Mosfets and 1 I.C was replaced.  OK SSR Board was sent on 9-06-2021 to WRL-KHI, there it was installed in ESD & delivered to Organic Energy after Online Calibration.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-2634","TicketStatus":"Closed","TimeAndDate":"6/7/2021, 4:28:27 PM"},"Tech Support - TS00 - 69299":{"BriefDescriptionForSupport":"Battery Is Not Working Good,battery Cut OF Setting Is 54 Volts But Battery Cutt Input In 51 Volts & Terminal Off,Check Battery With Another Inverter But Same Problem.","Country":"PAKISTAN","Customername":"REVIVE","Email":"xuberiking@gmail.com","MobileNo":"0344-2500800","ProductSerialNo":"KWL01048V01211191000655","Reseller":"WRL Technologies","ResolutionTime":"15:36:14 10/10/21","Solution":"\r\nUpdate Time 17:04:15  24/08/21\r\n\r\nOn Progress\r\nUpdate Time 15:36:14  10/10/21\r\nReceived in Lahore Lab on 5-07-2021 at IGP # 5Jul21-041.\nLow Energy with Busted Cell Pack\nBoth Grey Cell Packs was replaced with OK  White cell packs received from Infusion . SD Card found Disabled, so no data found.\nRepaired & Dispatched in warranty to WRL-Karachi on 24-08-2021 with L.E = 2128.3KWH at OGP # 24Aug21-65.\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-69299","TicketStatus":"Closed","TimeAndDate":"6/24/2021, 11:11:45 AM"}},"ZUBAIR Ahmed":{"Tech Support - TS00 - 91972":{"BriefDescriptionForSupport":"SSR Board Damage","Country":"PAKISTAN","Customername":"Mesol Pvt Ltd","Email":"za.ahmedzubi@gmail.com","MobileNo":"0333-0879594","ProductSerialNo":"Kwl01048V01211191000658","Reseller":"Wrl Technologies","ResolutionTime":"12:23:45 10/10/21","Solution":"\r\nUpdate Time 17:04:57  24/08/21\r\n\r\nOn Progress\r\nUpdate Time 12:21:34  10/10/21\r\nRepaired & sent  by WRL Pak\r\nOn Progress\r\nUpdate Time 12:23:45  10/10/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-91972","TicketStatus":"Closed","TimeAndDate":"7/12/2021, 5:35:49 PM"}},"Zoot Byrne":{"Tech Support - TS00 - 47741":{"BriefDescriptionForSupport":"The container failed and the top come disconnected from the main body.\nThis exposed the SuperCaps which were dated 2019 and were not Sachet as described in the literature.\nPlease generate a ticket number.","Country":"United States","Customername":"Zoot Byrne","Email":"ztalrs@gmail.com","MobileNo":"9544458955","ProductSerialNo":"KWL 0500062100017","Reseller":"Virtus Systems LLC","ResolutionTime":"14:16:00 02/09/22","Solution":"\r\nUpdate Time 11:03:15  31/12/21\r\n\r\nOn Progress\r\nUpdate Time 14:16:00  09/02/22\r\nNo responce from customer's end.\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-47741","TicketStatus":"Closed","TimeAndDate":"12/30/2021, 11:57:55 AM"}},"afnan pasha":{"Tech Support - TS00 - 18969":{"BriefDescriptionForSupport":"deep discharged","Country":"United Arab Emirates","Customername":"Ahmad Afnan","Email":"afnan.pasha009@gmail.com","MobileNo":"0525381568","PartNumber":"6000-24-B-1C-M-SD-A-X-DC-TL","ProductSerialNo":"KW03024V02211211200010","Reseller":"Stock","ResolutionTime":"2/28/2023, 6:13:34 PM","Solution":"","SupportEngineerName":"Support#1","TicketNumber":"TS00-18969","TicketStatus":"Closed","TimeAndDate":"08/06/2022, 12:24:03"},"Tech Support - TS00 - 76332":{"BriefDescriptionForSupport":"Module got deep discharged to 9V","Country":"United Arab Emirates","Customername":"Adpower FZCO","Email":"services@adpower.ae","MobileNo":"+971501633147","PartNumber":"6000-24-B-1C-M-SD-A-X-DC-TL","ProductSerialNo":"KW03024V02211211200010","Reseller":"Stock","ResolutionTime":"11:58:2 15/5/2022","Solution":"null/Recovered the Module and Check all the parameters and module is working fine. Date:11:58:2 15/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-76332","TicketStatus":"Closed","TimeAndDate":"08/06/2022, 12:19:01"},"Tech Support - TS00 - 78158":{"BriefDescriptionForSupport":"Deep Discharged","Country":"United Arab Emirates","Customername":"Adpower FZCO","Email":"services@adpower.ae","MobileNo":"0501633147","PartNumber":"6000-24-B-1C-M-SD-A-X-DC-TL","ProductSerialNo":"KW03024V02211211200012","Reseller":"ASGCU","ResolutionTime":"14:30:22 9/5/2022","Solution":"null/Support for ticket#78152 having serial# KWL03024V02211211200007, KWL03024V02211211200006 and KWL03024V02211211200012 is closed.\nWe check the module calibration and parameters, functionality of the module is prefect.\n Date:14:30:22 9/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-78158","TicketStatus":"Closed","TimeAndDate":"09/06/2022, 09:13:48"}},"alireza Ghassemi":{"Tech Support - TS00 - 21701":{"BriefDescriptionForSupport":"I was running a couple of routine charge/discharge cycles with C/2 from 0% to 100% SOC (44 V to 54 V). This fault happened, when the module was fully charged to 54 V, and then the voltage was held at 54 V to drop off the current to C/10, to investigate the charge capacity during absorption phase. Once the current reached the threshold value (C/10), the charger stopped the procedure, and immediately after that, the over-voltage error popped up on the module. Then, we turned off the circuit breaker switch , and after that it didn’t work anymore.\n\nI removed the Top plate, and read the voltage differences as below:\n \n1-\tCircuit breaker is Off and Bypass Breaker is Off, the voltage between the SSR and negative terminal is 0.\n2-\tCircuit breaker is ON and Bypass Breaker is Off, the voltage between the SSR and negative terminal is 52.8 V.\n3-\tCircuit breaker is ON and Bypass Breaker is ON, the voltage between the SSR and negative terminal is 52.8 V.\n \nFor SSR, I measured the voltage between the top junction (red circle in below pic) and the negative terminal.\n","Country":"Australia","Customername":"Alireza Ghassemi","Email":"ali@veida.com.au","MobileNo":"0434935651","ProductSerialNo":"KWL01048V01211191100889","Reseller":"VEIDA","ResolutionTime":"13:12:22 04/29/21","Solution":"send main board","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-21701","TicketStatus":"Closed","TimeAndDate":"01/04/2021, 13:10:44"}},"dale sean moolman":{"Tech Support - TS00 - 15027":{"BriefDescriptionForSupport":"UNIT HAS FAULTY SSR AND IS NEEDING TO BE REPLACED.","Country":"SOUTH AFRICA","Customername":"Severon ","Email":"technical@severon.co.za","MobileNo":"0824564456","ProductSerialNo":"KWL01048V01211191100989 ","Reseller":"Greenfox","ResolutionTime":"15:39:42 06/15/21","Solution":"","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-15027","TicketStatus":"Closed","TimeAndDate":"5/10/2021, 11:51:35 AM"},"Tech Support - TS00 - 70443":{"BriefDescriptionForSupport":"supercap switching off and dropping capacity. only works for a short time once switched back on. this means going to site, turning the breaker down and then back up again.","Country":"SOUTH AFRICA","Customername":"Severon ","Email":"technical@severon.co.za","MobileNo":"0824564456","ProductSerialNo":"kwl02048v01111200800323","Reseller":"Greenfox","ResolutionTime":"17:06:05 08/24/21","Solution":"\r\nUpdate Time 17:06:05  24/08/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-70443","TicketStatus":"Closed","TimeAndDate":"7/27/2021, 11:34:50 AM"}},"graphql":{"schema":{"-OHgiQz6l_F7i6XEuHOg":{"query":"query IntrospectionQuery{__schema {queryType { name }}}"},"-Ol9rMmR5ltsm2yQdlOc":{"query":"query IntrospectionQuery{__schema {queryType { name }}}"},"-OlPRJHL3yHQY65UL850":{"query":"query IntrospectionQuery{__schema {queryType { name }}}"}}},"heena Shaikh":{"Tech Support - TS00 - 42298":{"BriefDescriptionForSupport":"Calibration Required for 30 Modules","Country":"Puerto Rico","Customername":"Mr Carlos","Email":"support1@kilowattlabs.com","MobileNo":"+1305901549","ProductSerialNo":"30 Modules","Reseller":"QUAOAR","ResolutionTime":"18:41:52 03/25/21","Solution":"Upgarded and Calibrated","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-42298","TicketStatus":"Closed","TimeAndDate":"14/01/2021, 18:44:09"}},"marco andreoni":{"Tech Support - TS00 - 60675":{"BriefDescriptionForSupport":"The supercapacitor only works with the bypass switch on, technically it shouldn't because the bypass switch is only for emergency charging when it drops below 22 volts. \nI think is a software problem \nAsk if it can work with the bypass switch on, or even tell them if they want to connect for remote assistance, thanks.","Country":"Bulgaria","Customername":"Zemtech","Email":"Marcoquiela@gmail.com","MobileNo":"00393499249837","PartNumber":"3000-24-B-0.8C-M-SD-A-x-x-g","ProductSerialNo":"Kwl08024v01211210300130","Reseller":"Zemtech","ResolutionTime":"8:18:31 20/4/2022","Solution":"null/no response from customer's End from last 2 month. Date:8:18:31 20/4/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-60675","TicketStatus":"Closed","TimeAndDate":"8/3/2022, 09:05:56"}},"muwanguzi derrick":{"Tech Support - TS00 - 53799":{"BriefDescriptionForSupport":"Trying to charge the supercapacitor using SMA sunny Island but SMA will contrinue charging to a minimum of 2.3V per cell minimum and yet the supercapacitor only allows 2.5V per cell maximum.\nIs there a way we can set the voltage of the supercap to 56V for full charge without any technical threats","Country":"Uganda","Customername":"Lubaga Hospital","Email":"mwgzderrick@gmail.com","MobileNo":"+256754769308","ProductSerialNo":"KWL01048V011111908005518","Reseller":"Equator Solar Systems","ResolutionTime":"13:40:11 03/03/22","Solution":"\r\nUpdate Time 13:40:11  03/03/22\r\ncustomer requested to change the HVD, and refused\nchecked the calibration and parameters module works good \n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-53799","TicketStatus":"Closed","TimeAndDate":"3/1/2022, 5:26:05 PM"}},"nadeem ashraf":{"Tech Support - TS00 - 11978":{"BriefDescriptionForSupport":"60% to 70% (720-840pcs) of grey cap. are found faulty & puffed due to overcharging with high volts up to 69.60v. Customer is updated that warranty expires due to over volt charging, but he wants repairing or cell pack replacement asap. ","Country":"Pakistan","Customername":"Eng Arshad Ali Karachi","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200301612","Reseller":"WRL Technologies Karachi","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-11978","TicketStatus":"Open","TimeAndDate":"2/7/2023, 11:23:26 AM"},"Tech Support - TS00 - 15023":{"BriefDescriptionForSupport":"As per SD Card Data Sirius ESD used at unprotected mode & over charged with over volt up to 45.76. Both cell packs are 85% to 90% (510-540 pcs) grey capacitors are found faulty leaked & puffed. Customer wants new ESD in claim. Settlement at cost price is recommended","Country":"Pakistan","Customername":"Mr Kamran Elite Solar Faisalabad","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"1860-24-B-1C-M-SD-A-G","ProductSerialNo":"KWL25024V01211200500034","Reseller":"SunSave Pak Peshawar","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-15023","TicketStatus":"Open","TimeAndDate":"10/26/2022, 11:35:14 AM"},"Tech Support - TS00 - 16046":{"BriefDescriptionForSupport":"Needs 2 New Cell packs for received 3.55KWH 48VDC Sirius ESD to replace with 70% puffed grey cell packs in warranty. As per SD card data ESD get Over Temperature upto 70* & timely switched off by customer & timely attended by WRL technician.","Country":"Pakistan","Customername":"Syed Salam Shah Sb Khairpur Sindh","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200101271","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 1:04:13 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-16046","TicketStatus":"Closed","TimeAndDate":"9/9/2022, 11:46:18 AM"},"Tech Support - TS00 - 17164":{"BriefDescriptionForSupport":"Reported smoke & heat. On checking found both cell packs 85% to 90% faulty & puffed. SD card data extracted, no abnormal acitivity recorded, so both Grey cell packs are required in warranty.","Country":"Pakistan","Customername":"Mr Ali Sheikh Gulshan Ravi Lahore","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200101274","Reseller":"WRL Technologies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-17164","TicketStatus":"Open","TimeAndDate":"10/28/2022, 5:57:02 PM"},"Tech Support - TS00 - 17204":{"BriefDescriptionForSupport":"Returned from Moain Fudda Sb Karachi with puffed & leaked both grey cell packs. No data found in SD Card. So need 2 Cell Packs for 3.55KWH 48VDC ESD.","Country":"Pakistan","Customername":"WRL Lab  Lahore","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200301623","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 1:04:38 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-17204","TicketStatus":"Closed","TimeAndDate":"9/9/2022, 11:22:49 AM"},"Tech Support - TS00 - 18695":{"BriefDescriptionForSupport":"New Sirius ESD's received on 2 June 2023 with severe imbalance cell volts. ESD checked & found all puffed Cap. pouch cells, despite ESD is operated as per Technical Data sheet parameters. Cap. Pouch cells gas was released & volt recovery done with cell balancing, but cell no 22 volts are  getting extreme low at 50 to 49 Vdc & cause auto shut down of ESD at 48 Vdc, before the ESD LVDC limit of 44 vdc. Many cycles are taken to recover this cell # 22 but failed, so 6 units of new pouch cap cells are required to replace with faulty Cap. Pouch cells.","Country":"Islamabad Pakistan","Customername":"Mr Shahzad ","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"4000-48-B-2C-M-SD-A-X-X-G_GEN5","ProductSerialNo":"KWL43048V05211220700093","Reseller":"WRL Technologies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-18695","TicketStatus":"Open","TimeAndDate":"8/11/2023, 3:04:53 PM"},"Tech Support - TS00 - 19152":{"BriefDescriptionForSupport":"Need 2 new cell packs for 3.55KWH 48Vdc Sirius ESD to replace with both puffed cell packs in warranty. No data found in SD card. ","Country":"Pakistan","Customername":"Tesla  Islamabad","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-TM-SD-A-X-X-G","ProductSerialNo":"KWL01048V01111201201196","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 1:06:09 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-19152","TicketStatus":"Closed","TimeAndDate":"9/9/2022, 11:29:23 AM"},"Tech Support - TS00 - 19434":{"BriefDescriptionForSupport":"Needs 2 New Cell packs for received 3.55KWH 48VDC Sirius ESD to replace with 70% puffed & leaked both grey cell packs in warranty. No data found in SD Card.","Country":"Pakistan","Customername":"SunSave Pak Peshawar Mr Arshad","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191000582","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 1:07:05 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-19434","TicketStatus":"Closed","TimeAndDate":"9/9/2022, 11:35:46 AM"},"Tech Support - TS00 - 26069":{"BriefDescriptionForSupport":"Both grey capacitors cell packs are 70% damaged, so new capacitors or 2 cell packs are required to replace with puffed & leaked grey capacitors cells packs","Country":"Pakistan","Customername":"SunSave Pak Peshawar","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200301619","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 1:08:12 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-26069","TicketStatus":"Closed","TimeAndDate":"9/20/2022, 11:49:38 AM"},"Tech Support - TS00 - 26092":{"BriefDescriptionForSupport":"Smoked & completely Damaged 3.55KWH 48VDC Sirius ESD installed on 14-02-2020, received for claim on 4-08-2022","Country":"Pakistan","Customername":"SunSave Pak Peshawar","Email":"nadeem@wrltec.com","MobileNo":"+923345289712","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191000673","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 1:09:12 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-26092","TicketStatus":"Closed","TimeAndDate":"8/22/2022, 7:54:01 PM"},"Tech Support - TS00 - 28803":{"BriefDescriptionForSupport":"smoked completely damaged 3.55KWH 48VDC Sirius ESD installed on 8-10-2020, reported for claim on 10-06-2022","Country":"Pakistan","Customername":"Zeus Energy Islamabad","Email":"nadeem@wrltec.com","MobileNo":"+923005359877","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200301673","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 1:10:27 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-28803","TicketStatus":"Closed","TimeAndDate":"8/23/2022, 10:20:47 AM"},"Tech Support - TS00 - 30263":{"BriefDescriptionForSupport":"Both Cell Packs was installed in SunSaave PaK PSH ESD in warranty on approval of Mr Ashar Butt","Country":"Pakistan","Customername":"WRL Lab  Lahore","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200301464","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 1:11:25 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-30263","TicketStatus":"Closed","TimeAndDate":"9/9/2022, 10:25:01 AM"},"Tech Support - TS00 - 30761":{"BriefDescriptionForSupport":"Smoked completely damage ESD received on 14-12-2021. New ESD 3.55KWH 48VDC required against claim.","Country":"Pakistan","Customername":"SunSave Pak Peshawar","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191000541","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 1:11:47 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-30761","TicketStatus":"Closed","TimeAndDate":"8/19/2022, 12:29:33 PM"},"Tech Support - TS00 - 30836":{"BriefDescriptionForSupport":"ESD all internal circuit boards & parts found covered by sticky oily fumes by diesel generator’s canopy installed nearby Sirius ESD room .  All Sirius ESD Circuit Boards & parts washed & cleaned with WD-40, but main board fault can’t be recovered. SD card data also found crashed due to oil fumes & dust deposit on SD card & its connections. Customer wants new Main Board in Warranty.                                                                                                                                                                                                                                              ","Country":"Lahore Pakistan","Customername":"Highway Traders Mr Imran","Email":"nadeem@wrltec.com","MobileNo":"03004213112","PartNumber":"3550-48-B-1.7C-TM-SD-A-G","ProductSerialNo":"KWL01048V01111181200060","Reseller":"WRL Technologies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-30836","TicketStatus":"Open","TimeAndDate":"9/6/2023, 2:55:13 PM"},"Tech Support - TS00 - 33539":{"BriefDescriptionForSupport":"Sirius ESD 85% to 90% Grey Cap. found faulty, leaked & puffed. As per SD Card data ESD is overcharged with high volt up to 270.37 with +5.98A at unprotected mode at Bypass Breaker On. High Terminal Temp 107.97*c & High Cell Pack Temp 82.00*c is also recorded. Situation is updated to customer & wants solution.","Country":"Karachi Pakistan","Customername":"ENA Meezan Bank Quetta","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-L-19G","ProductSerialNo":"KWL01048V01211210400020","Reseller":"Energy N Automation Pvt Ltd","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-33539","TicketStatus":"Open","TimeAndDate":"2/28/2023, 5:33:27 PM"},"Tech Support - TS00 - 34103":{"BriefDescriptionForSupport":"GGH Sales Invoce 2223000016 Dated 01-Aug-2022. Customer wants SNMP configuration of 6 KVA/4.8KW 1/1 Phase 192 VDC  WRL Online UPS.    ","Country":"Karachi Pakistan","Customername":"Power Zone Mr Rashid","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"WRLT4.8","ProductSerialNo":"110024511794621000001","Reseller":"Ghani Global Holdings","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-34103","TicketStatus":"Open","TimeAndDate":"2/14/2023, 12:11:30 PM"},"Tech Support - TS00 - 36666":{"BriefDescriptionForSupport":"Needs New Both cell packs of 192VDC in warranty for generation 1 ESD in tower casing. (Energy degradation is due to High C 110 Adc Discharge)  ","Country":"Pakistan","Customername":"DHQ Hospital Pakpatan EMTS","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"5952-384-A-3.2C-M-A-SD-MCB","ProductSerialNo":"KWL24001556","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 1:13:26 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-36666","TicketStatus":"Closed","TimeAndDate":"9/20/2022, 11:35:45 AM"},"Tech Support - TS00 - 36712":{"BriefDescriptionForSupport":"testing","Country":"Pakistan","Customername":"WRL","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL02384V02111200200001","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 1:13:46 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-36712","TicketStatus":"Closed","TimeAndDate":"9/9/2022, 10:04:56 AM"},"Tech Support - TS00 - 39282":{"BriefDescriptionForSupport":"70% to 80% Grey cap. damaged due to 113 Spike volts from Inverter & overcharging with high volt  & usage of Sirius ESD module on unprotected mode at By-Pass Breaker ON position. Customer wants claim against faulty cap. ESD.  Sirius ESD modules both cell packs repaired with available 200 pcs of weak grey capacitors & sent to Mr. Ijaz for temporary services.                                                                                 ","Country":"Pakistan","Customername":"Mr Ijaz ","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200301663","Reseller":"VIP Electronics Hyderabad Sindh","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-39282","TicketStatus":"Open","TimeAndDate":"10/24/2022, 11:25:25 AM"},"Tech Support - TS00 - 39547":{"BriefDescriptionForSupport":"Smoked completely damaged 3.55KWH 48VDC Sirius ESD installed on 10-02-2021, received for claim on 18-07-2022.","Country":"Pakistan","Customername":"Emtel Islamabad ","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"7100-48-B-3C-M-SD-A-FL","ProductSerialNo":"KWL02048V02211200500008","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 1:14:39 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-39547","TicketStatus":"Closed","TimeAndDate":"8/23/2022, 10:44:29 AM"},"Tech Support - TS00 - 39815":{"BriefDescriptionForSupport":"Smoked completely damaged 3.55KWH 48VDC Sirius ESD installed on 6-11-2020, received for claim on 18-07-2022.","Country":"Pakistan","Customername":"Wasil Sherazi Lahore","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200201448","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 1:16:07 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-39815","TicketStatus":"Closed","TimeAndDate":"8/23/2022, 10:53:15 AM"},"Tech Support - TS00 - 41128":{"BriefDescriptionForSupport":"Smoked completely damaged 3.55KWH 48VDC Sirius ESD installed on 5-10-2020, received for claim on 13-06-2022.","Country":"Pakistan","Customername":"Zeus Energy Islamabad","Email":"nadeem@wrltec.com","MobileNo":"+923005359877","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200301519","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 1:17:08 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-41128","TicketStatus":"Closed","TimeAndDate":"8/23/2022, 10:26:54 AM"},"Tech Support - TS00 - 43948":{"BriefDescriptionForSupport":"Smoked completely damaged 3.55KWH 48VDC Sirius ESD, received for claim on 5-07-2022.","Country":"Pakistan","Customername":"Emtel Islamabad ","Email":"nadeem@wrltec.com","MobileNo":"+923366000066","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL02384V02111200200001","Reseller":"WRL Technologies UAE","ResolutionTime":"10/12/2022, 1:03:06 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-43948","TicketStatus":"Closed","TimeAndDate":"8/23/2022, 10:31:59 AM"},"Tech Support - TS00 - 45390":{"BriefDescriptionForSupport":"New Sirius ESD with problem in Cell No 4 & 14. Cell No. 4 rapidly discharged up to 1v at Discharging up to 46v & Cell no 14 OverVolt (2.8v) at Charging Volt Limit upto 55.55v. In both situation ESD Trips, dis-engage with inverter & initialize cell balancing automatically. On recommendation of Support Department 5 to 7 cycles are taken but Cell No 4 & 14 are not recovered. All recorded reports are shared. Customer wants solution a.s.a.p ","Country":"Sahiwal Pakistan","Customername":"Tawakal Nissar ","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"4000-48-B-2C-M-SD-A-X-X-G_GEN5","ProductSerialNo":"KWL43048V05211220600042","Reseller":"WRL Technologies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-45390","TicketStatus":"Open","TimeAndDate":"12/13/2022, 11:26:45 AM"},"Tech Support - TS00 - 45800":{"BriefDescriptionForSupport":"Irrepairabale Sirius ESD with 95% to 98% faulty, leaked & puffed Capacitors.As per SD card data Sirius ESD constant used at unprotected mode & over charged with over volt up to 86.38v. Too high constant charge current values up to 595 ADC are also recorded, but SunSave Mr.Yasir disagrees & want new ESD in claim. Report is emailed & case is forwarded to company.","Country":"Pakistan","Customername":"SunSave Pak Peshawar","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200201439","Reseller":"WRL Technologies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-45800","TicketStatus":"Open","TimeAndDate":"10/13/2023, 6:38:04 PM"},"Tech Support - TS00 - 49756":{"BriefDescriptionForSupport":"Needs 2 New Cell packs for received 3.55KWH 48VDC Sirius ESD to replace with 70% puffed & leaked both grey cell packs. As per SD Card data ESD over charged with over volts.","Country":"Pakistan","Customername":"SunSave Pak Peshawar Mr Sikandar Laki Marwat","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"1860-48-B-1C-M-SD-A-G","ProductSerialNo":"KWL25048V01211200500006","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 1:02:03 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-49756","TicketStatus":"Closed","TimeAndDate":"9/9/2022, 12:04:21 PM"},"Tech Support - TS00 - 5019":{"BriefDescriptionForSupport":"Customer wants Warranty or Solution for 85% to 90% damaged cell packs Sirius ESD. As per extracted data Sirius ESD module is constant used at unprotected mode at By-Pass Breaker ON position. ESD is overcharged with high current 86.65 A with high volt up to 47.37v & also discharged at high current up to 85.32 A with high cell pack Temp. up to 80.46*c. Situation is also updated to customer.","Country":"Pakistan","Customername":"Salman Jaffer Shah Banu KPK","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"1860-24-B-1C-M-SD-A-G","ProductSerialNo":"KWL01024V01211200500003","Reseller":"SunSave Pak Peshawar","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-5019","TicketStatus":"Open","TimeAndDate":"2/22/2023, 6:45:10 PM"},"Tech Support - TS00 - 51263":{"BriefDescriptionForSupport":"WRL 40KVA 384 Vdc Online UPS false sensing over volt at Bypass L1& displays Fault at LED pannel. ","Country":"Pakistan","Customername":"Mettatech Mr. bakhtiyar Karachi","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"UPS WRL3309 H","ProductSerialNo":"110022872711288200002","Reseller":"WRL Technologies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-51263","TicketStatus":"Open","TimeAndDate":"9/9/2022, 10:00:27 AM"},"Tech Support - TS00 - 57418":{"BriefDescriptionForSupport":"Smoked completely Damaged 10KVA/9KW UPS received for claim on 5-07-2022","Country":"Pakistan","Customername":"Emtel Islamabad ","Email":"nadeem@wrltec.com","MobileNo":"+923366000066","PartNumber":"UPS WRL3309 H","ProductSerialNo":"110026568874704300005","Reseller":"WRL Technologies UAE","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-57418","TicketStatus":"Open","TimeAndDate":"8/23/2022, 10:36:12 AM"},"Tech Support - TS00 - 64279":{"BriefDescriptionForSupport":"B. Damaged on 9-09-2021. New ESD required against claim. ","Country":"Pakistan","Customername":"SunSave Pak Peshawar","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G   ","ProductSerialNo":"KWL01048V01211191000590 ","Reseller":"WRL Technologies ","ResolutionTime":"10/12/2022, 1:00:30 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-64279","TicketStatus":"Closed","TimeAndDate":"8/18/2022, 5:14:27 PM"},"Tech Support - TS00 - 65488":{"BriefDescriptionForSupport":"Test","Country":"Pakistan","Customername":"WRL","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-Gt","ProductSerialNo":"KWL02384V02111200200001","Reseller":"WRL Technologies","ResolutionTime":"10/5/2022, 10:24:59 AM","Solution":"for test","SupportEngineerName":"Support#1","TicketNumber":"TS00-65488","TicketStatus":"Closed","TimeAndDate":"9/9/2022, 9:52:46 AM"},"Tech Support - TS00 - 6686":{"BriefDescriptionForSupport":"Smoked completely damaged 3.55KWH 48VDC Sirius ESD installed on 29-8-2019, received for claim on 4-08-2022.","Country":"Pakistan","Customername":"SunSave Cadet College Mardan","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211190600218","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 12:59:10 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-6686","TicketStatus":"Closed","TimeAndDate":"8/23/2022, 10:57:00 AM"},"Tech Support - TS00 - 67965":{"BriefDescriptionForSupport":"Short Sirius ESD backup (Low energy ESD) As per ESD Data Solar Inverter overcharged many times ESD at high volts up to 122.67v. Situation update to customer but wants claim in warranty. For settlement case is forwarded to After Sales Support department.","Country":"Karachi Pakistan","Customername":"Mrs Bilwani ","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V012111906000212","Reseller":"Biotech","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-67965","TicketStatus":"Open","TimeAndDate":"2/16/2023, 3:17:41 PM"},"Tech Support - TS00 - 70895":{"BriefDescriptionForSupport":"3.55KWH 48VDC Sirius ESD reported  Smoked & completely Burned on 10-06-2022. New ESD required in warranty claim.","Country":"Pakistan","Customername":"Zeus Energy Mr. Faheem Lahore","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200301672","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 12:57:44 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-70895","TicketStatus":"Closed","TimeAndDate":"8/19/2022, 12:45:45 PM"},"Tech Support - TS00 - 71678":{"BriefDescriptionForSupport":"1 Grey cell pack  60% damaged & other cell pack is 40% damaged. New grey capacitors required to replace with faulty grey capacitors","Country":"Pakistan","Customername":"Dr Fazal Hameed DIK SunSave PSH","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200101207","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 12:56:17 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-71678","TicketStatus":"Closed","TimeAndDate":"9/20/2022, 11:46:08 AM"},"Tech Support - TS00 - 74346":{"BriefDescriptionForSupport":"Both new cell packs required. Its cell packs are installed to SunSave Pak Peshawar in Warranty claim on approval of Mr. Ashar Butt","Country":"Pakistan","Customername":"WRL Lab - Lahore","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200301464","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 12:55:04 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-74346","TicketStatus":"Closed","TimeAndDate":"9/1/2022, 2:23:06 PM"},"Tech Support - TS00 - 74463":{"BriefDescriptionForSupport":"Completely smoked damaged irrepairable Sirius ESD received for claim. As per findings ESD is over charged & report is also emailed. For final decision case is forwarded to factory relevent department.","Country":"Pakistan","Customername":"ENA Karachi","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191201173","Reseller":"Infusion Technologies UAE","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-74463","TicketStatus":"Open","TimeAndDate":"10/4/2023, 3:23:12 PM"},"Tech Support - TS00 - 78410":{"BriefDescriptionForSupport":"B.Damage 3.55KWH 48VDC Sirius ESD, parallel connected with 2 working OK 3.55KWH 48VDC ESD. SD Card also found burnt & broken. Customer wants new 3.55KWH 48VDC Sirius ESD against claim. ","Country":"Pakistan","Customername":"Sajjad Naqi Hyderabad Naqi Electronics","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200191273","Reseller":"WRL Technologies Karachi","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-78410","TicketStatus":"Open","TimeAndDate":"10/25/2022, 3:56:37 PM"},"Tech Support - TS00 - 79494":{"BriefDescriptionForSupport":"Needs 2 New Cell packs for received 3.55KWH 48VDC Sirius ESD to replace with 70% puffed & leaked both grey cell packs in warranty. ","Country":"Pakistan","Customername":"ENA Karachi Mr Osama","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200301665","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 12:48:27 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-79494","TicketStatus":"Closed","TimeAndDate":"9/9/2022, 11:58:36 AM"},"Tech Support - TS00 - 83909":{"BriefDescriptionForSupport":"Sirius ESD 85% to 90% Grey Cap. found faulty, leaked & puffed. As per SD Card data ESD is overcharged with high volt up to 97.91 unprotected mode at Bypass Breaker On. Situation is updated to customer & wants solution.","Country":"Karachi Pakistan","Customername":"ENA Meezan Bank Bahawalpur","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-X-X-G","ProductSerialNo":"KWL01048V01211200101252","Reseller":"Energy N Automation Pvt Ltd","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-83909","TicketStatus":"Open","TimeAndDate":"2/28/2023, 5:52:15 PM"},"Tech Support - TS00 - 86347":{"BriefDescriptionForSupport":"Smoked completely damaged 3.55KWH 48VDC Sirius ESD installed on 29-09-2020, received for claim on 22-07-2022.","Country":"Pakistan","Customername":"Creative Engineering ","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200301513","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 12:45:18 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-86347","TicketStatus":"Closed","TimeAndDate":"8/23/2022, 10:39:29 AM"},"Tech Support - TS00 - 86483":{"BriefDescriptionForSupport":"As per SD card Data Sirius ESD overcharged with over volt up to 56.44v by using ESD at unprotected mode. 85% to 90% both cell packs Cap. are found faulty, leaked & puffed.Recommended for new ESD or new grey cell packs at cost price. Recorded cell pack Temp. is 89.26*c. Report is also e-mail to after sales & support department.","Country":"Pakistan","Customername":"Mr Ahsan Jamal Tesla Lahore Islamabad","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191000656","Reseller":"WRL Technologies UAE","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-86483","TicketStatus":"Open","TimeAndDate":"10/27/2022, 10:45:04 AM"},"Tech Support - TS00 - 87511":{"BriefDescriptionForSupport":"Sold from Dubai Company, smoked & completely damaged 7.1KWH48VDC Sirius ESD, received for claim.","Country":"Pakistan","Customername":"Tesla - Mr. Junaid","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"Not Readable & Not Provided","ProductSerialNo":"Not Readable & Not Provided","Reseller":"WRL Technologies UAE","ResolutionTime":"10/12/2022, 12:44:48 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-87511","TicketStatus":"Closed","TimeAndDate":"8/19/2022, 12:22:50 PM"},"Tech Support - TS00 - 92591":{"BriefDescriptionForSupport":"Completely smoked damaged Sirius ESD sent by Dr Sb for claim. As per SD card data ESD over charged with high volt up to 195.7v with high current up to 101 Adc. All situation is updated to Dr Zia Sb convinced & wants new Sirius ESD with exchange of damage ESD at benificiary payable terms.","Country":"Pakistan","Customername":"Dr Zia ur Rehman Peshawar co Tesla Islamabad","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"7500-48-B-2C-M-SD-A-X-X-R ","ProductSerialNo":"KWL31048V02211210300004","Reseller":"WRL Technologies UAE","ResolutionTime":"10/12/2022, 12:42:36 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-92591","TicketStatus":"Closed","TimeAndDate":"9/30/2022, 4:38:56 PM"},"Tech Support - TS00 - 94858":{"BriefDescriptionForSupport":"11.4KWH 384VDc ESD received on 10-03-2022. 2 New cell packs of 192V are required to replace with puffed & Busted cell packs in warranty.","Country":"Pakistan","Customername":"Mr. Bakhtiyar-Mettatech Karachi","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"11400-384-A-2C-TM-SD-A-CB","ProductSerialNo":"KWL06384V02111190700001","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 12:41:06 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-94858","TicketStatus":"Closed","TimeAndDate":"8/19/2022, 12:35:20 PM"},"Tech Support - TS00 - 97269":{"BriefDescriptionForSupport":"Smoked, completely damaged 3.55KWH 48VDC Sirius ESD installed on 8-10-2020, reported for claim on 10-06-2022","Country":"Pakistan","Customername":"Zeus Energy Islamabad","Email":"nadeem@wrltec.com","MobileNo":"+923005359877","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"kwl01048V01211200301672","Reseller":"WRL Technologies","ResolutionTime":"8/23/2022, 9:18:52 AM","Solution":"Same Serial ticket#70895","SupportEngineerName":"Support#1","TicketNumber":"TS00-97269","TicketStatus":"Closed","TimeAndDate":"8/23/2022, 10:16:44 AM"},"Tech Support - TS00 - 97461":{"BriefDescriptionForSupport":"Smoked completely damaged 3.55KWH 48VDC Sirius ESD installed on 06-11-2020, received for claim on 18-07-2022.","Country":"Pakistan","Customername":"Wasil Sherazi","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211200301641","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 12:34:27 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-97461","TicketStatus":"Closed","TimeAndDate":"8/23/2022, 10:50:53 AM"},"Tech Support - TS00 - 97636":{"BriefDescriptionForSupport":"New 4KWH48VDC Gen5 ESD with following issues. a) Temp Display issue in LCD. b) Factory setted LVDC 40 v. c) Temperature Calibration Issue. d) Zero Current calibration issue. e) Displays L.E value in Minus 0.00. f) Display wrong serial No. i.e KWL01048V01211220100001# at Sirius View Monitoring. Many times i attempted to configure all values through Sirius View Monitoring but ESD was not accepting the commands, so Miss Heena was taken Online to resolve the issue. Her findings are issue in main board's controller & main board also found faulty. So new Main Board is urgently required a.s.a.p. to replace with faulty Main Board.","Country":"Sahiwal Pakistan","Customername":"Tawakal Nissar ","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"4000-48-B-2C-M-SD-A-X-X-G_GEN5","ProductSerialNo":"KWL43048V05211220600048","Reseller":"WRL Technologies","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-97636","TicketStatus":"Open","TimeAndDate":"12/7/2022, 10:50:36 AM"},"Tech Support - TS00 - 97914":{"BriefDescriptionForSupport":"Needs 2 New Cell packs for received 3.55KWH 48VDC Sirius ESD to replace with 70% puffed & leaked both grey cell packs in warranty. As per SD Card data ESD Over Charged with Over volt.","Country":"Pakistan","Customername":"SunSave Pak Peshawar","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191000558","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 12:32:29 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-97914","TicketStatus":"Closed","TimeAndDate":"9/9/2022, 12:28:18 PM"},"Tech Support - TS00 - 9846":{"BriefDescriptionForSupport":"Faulty ESD received with contact service message.380 Pcs Grey capacitors found puffed, no issue found in extracted data of SD card. Grey capacitors are out of stock in WRL Lab, so 380 Grey Capacitors are required asap.","Country":"Pakistan","Customername":"General Ayub SunSave Pak Islamabad","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"3550-48-B-1.7C-M-SD-A-G","ProductSerialNo":"KWL01048V01211191000586","Reseller":"WRL Technologies","ResolutionTime":"10/12/2022, 12:30:46 PM","Solution":"upgarded with Gen 5","SupportEngineerName":"Support#1","TicketNumber":"TS00-9846","TicketStatus":"Closed","TimeAndDate":"9/27/2022, 9:45:02 AM"},"Tech Support - TS00 - 99056":{"BriefDescriptionForSupport":"WRL 40KVA 384 Vdc Online UPS false sensing over volt at Bypass L1& displays Fault at LED pannel.","Country":"Pakistan","Customername":"Mettatech bakhtiyar Karachi","Email":"nadeem@wrltec.com","MobileNo":"+923113355451","PartNumber":"UPS WRL3309 H","ProductSerialNo":"110022872711288200002","Reseller":"WRL Technologies","ResolutionTime":"10/3/2022, 10:03:31 AM","Solution":"we need to send the Monitoring Card","SupportEngineerName":"Support#1","TicketNumber":"TS00-99056","TicketStatus":"Closed","TimeAndDate":"9/9/2022, 10:07:07 AM"}},"name":"jina","nisan meiri":{"Tech Support - TS00 - 4742":{"BriefDescriptionForSupport":"Battery gives notification that it has a Memory problem. Keeps telling me to set date and time.","Country":"South Africa","Customername":"Allsolar Kathu","Email":"kathu@allsolar.co.za","MobileNo":"0829293736","ProductSerialNo":"KWL01048V01211191100905","Reseller":"Allsolar Kathu","ResolutionTime":"17:06:39 08/24/21","Solution":"\r\nUpdate Time 17:06:39  24/08/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-4742","TicketStatus":"Closed","TimeAndDate":"7/13/2021, 4:34:50 PM"}},"prashant shetty":{"Tech Support - TS00 - 50997":{"BriefDescriptionForSupport":"Battery is not charging.","Country":"UAE","Customername":"BMTS","Email":"PRASHANT.SHETTY@BMTS.AE","MobileNo":"0566849348","PartNumber":"500-12-C-1C-X-SD-X-X-X-V","ProductSerialNo":"500-12-C-1C-X-SD-X-X-X-V","Reseller":"BMTS","ResolutionTime":"11:41:32 11/4/2022","Solution":"null/Module is not charging, Send back to factory under warranty claim. Date:9:29:47 9/4/2022/Module is fixed, changed the SSR, module and charging now and works fine Date:11:41:32 11/4/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-50997","TicketStatus":"Closed","TimeAndDate":"4/14/2022, 12:34:21 PM"}},"rik stamhuis":{"Tech Support - TS00 - 22476":{"BriefDescriptionForSupport":"First time use, just received the products. Would like to understand compatibility with to be ordered inverter and mppt charge controller","Country":"Madagascar","Customername":"Rik Stamhuis","Email":"rikstamhuis@jirove.com","MobileNo":"+261340524498","PartNumber":"264048B2CMSDAXXG","ProductSerialNo":"KWL 37048V01211220400037","Reseller":"Rik Stamhuis","ResolutionTime":"14/11/2022, 19:50:49","SupportEngineerName":"Support#1","TicketNumber":"TS00-22476","TicketStatus":"Closed","TimeAndDate":"6/24/2022, 12:05:20 PM"},"Tech Support - TS00 - 68274":{"BriefDescriptionForSupport":"we would like to install and run the batteries for the first time and are requesting your support in helping us to ensure system setup is correct.","Country":"Madagascar","Customername":"Rik","Email":"rikstamhuis@jirove.com","MobileNo":"+261340524498","PartNumber":"264048B2CMSDAXXG","ProductSerialNo":"KWL37048V01211220400038","Reseller":"Jiro-Ve","ResolutionTime":"11/23/2022, 6:19:22 PM","Solution":"Trained ","SupportEngineerName":"Support#1","TicketNumber":"TS00-68274","TicketStatus":"Closed","TimeAndDate":"11/21/2022, 10:26:33 AM"}},"stewart mccann":{"Tech Support - TS00 - 114":{"BriefDescriptionForSupport":"Need Calibration for 2 X  7.1 UPGRADE FIRM WARE","Country":"Kenya","Customername":"Stewart mccann McCann","Email":"stewart.mccann1970@gmail.com","MobileNo":"+254722531530","ProductSerialNo":"KWL02048VO1211190400036 KWL02048VO1211190400037","Reseller":"Giertsen ","ResolutionTime":"09:02:25 07/18/21","Solution":"\r\nUpdate Time 09:02:25  18/07/21\r\nUpdated Firmware to 3.35_2021\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-114","TicketStatus":"Closed","TimeAndDate":"7/14/2021, 10:26:54 AM"},"Tech Support - TS00 - 17503":{"BriefDescriptionForSupport":"Cell voltage is showing 0 on 6 modules I have delt with omar on this","Country":"Kenya","Customername":"Stewart","Email":"stewart.mccann1970@gmail.com","MobileNo":"0722531530","ProductSerialNo":"KWL01948V02211200500008","Reseller":"Giertsen ","ResolutionTime":"18:41:25 03/25/21","Solution":"Containerised Solution. Installation Team from UAE went sudan and rectified all Issues","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-17503","TicketStatus":"Closed","TimeAndDate":"11/24/2020, 8:55:34 AM"},"Tech Support - TS00 - 20456":{"BriefDescriptionForSupport":"There is a password   for anti theft how do we open it","Country":"Kenya","Customername":"Stewart","Email":"stewart.mccann@giertsen.no","MobileNo":"+254722531530","ProductSerialNo":"KWL01048V01211190800368 KWL01048V01211190800370","Reseller":"W giertsen","ResolutionTime":"08:25:41 11/30/21","Solution":"\r\nUpdate Time 08:25:41  30/11/21\r\nDetails for OTP given in email. \r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-20456","TicketStatus":"Closed","TimeAndDate":"11/22/2021, 3:09:26 PM"}},"talha z":{"Tech Support - TS00 - 58276":{"BriefDescriptionForSupport":"technical assistance ","Country":"uk","Customername":"pure drive ","Email":"shamir@maximeyesgroup.me","MobileNo":"07956371931","ProductSerialNo":"KWL28048V01211211000003","Reseller":"infusion energy uk ltd","ResolutionTime":"17:52:35 12/22/21","Solution":"\r\nUpdate Time 17:13:35  19/12/21\r\nContacted the customer, requested for remote assistance schedule\r\nOn Progress\r\nUpdate Time 17:52:35  22/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-58276","TicketStatus":"Closed","TimeAndDate":"19/12/2021, 18:00:22"}},"tolgahann susur":{"Tech Support - TS00 - 17980":{"BriefDescriptionForSupport":"DGFFDG","Country":"United Arab Emirates","Customername":"tolgahan susur","Email":"tsusur@gmail.com","MobileNo":"DFGD","PartNumber":"DGFFDGFD","ProductSerialNo":"DFGDG","Reseller":"DFGDG","ResolutionTime":"16:24:46 5/7/2022","Solution":"null/ Date:10:8:1 9/5/2022/tested by heena Date:16:17:56 5/7/2022/tested by heena Date:16:24:46 5/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-17980","TicketStatus":"Closed","TimeAndDate":"6/9/2022, 10:02:21 AM"},"Tech Support - TS00 - 19823":{"BriefDescriptionForSupport":"GHJGHJ","Country":"GHJ","Customername":"JHGJ","Email":"HGJG","MobileNo":"HGJHG","PartNumber":"GHJ","ProductSerialNo":"GHJ","Reseller":"GHJ","ResolutionTime":"10:36:12 9/5/2022","Solution":"null/ Date:10:36:12 9/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-19823","TicketStatus":"Closed","TimeAndDate":"6/9/2022, 10:17:34 AM"},"Tech Support - TS00 - 20061":{"BriefDescriptionForSupport":"TESTING","Country":"United Arab Emirates","Customername":"tolgahan susur","Email":"tsusur@gmail.com","MobileNo":"0501501617","ProductSerialNo":"12345","Reseller":"Amber&Waseem","ResolutionTime":"12:16:30 4/2/2022","Solution":"deneme/response_2 Date:10:42:15 4/2/2022/response_3 Date:10:43:2 4/2/2022/response4 Date:10:44:6 4/2/2022/response5 Date:10:45:57 4/2/2022/ Date:12:16:30 4/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-20061","TicketStatus":"Closed","TimeAndDate":"7/15/2021, 11:31:39 AM"},"Tech Support - TS00 - 26713":{"BriefDescriptionForSupport":"test2/2/2022","Country":"United Arab Emirates","Customername":"Tolgahan SUSUR","Email":"tsusur@gmail.com","MobileNo":"0501501617","ProductSerialNo":"12321321","Reseller":"Amber&Waseem","ResolutionTime":"16:11:15 5/7/2022","Solution":"\r\nUpdate Time 10:08:46  02/02/22\r\n\r\nClosed/tested Date:16:11:15 5/7/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-26713","TicketStatus":"Closed","TimeAndDate":"2/2/2022, 9:13:05 AM"},"Tech Support - TS00 - 28776":{"BriefDescriptionForSupport":"dfgfgfdg","Country":"United Arab Emirates","Customername":"Tolgahan SUSUR","Email":"tsusur@gmail.com","MobileNo":"0501501617","ProductSerialNo":"12321321","Reseller":"Amber&Waseem","ResolutionTime":"10:09:05 02/02/22","Solution":"\r\nUpdate Time 10:09:05  02/02/22\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-28776","TicketStatus":"Closed","TimeAndDate":"2/2/2022, 8:33:29 AM"},"Tech Support - TS00 - 31265":{"BriefDescriptionForSupport":"4","Country":"United Arab Emirates","Customername":"Tolgahan SUSUR","Email":"tsusur@gmail.com","MobileNo":"0501501617","ProductSerialNo":"2121E","Reseller":"Amber&Waseem","ResolutionTime":"17:15:29 12/19/21","Solution":"\r\nUpdate Time 17:15:29  19/12/21\r\ntesting\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-31265","TicketStatus":"Closed","TimeAndDate":"12/16/2021, 4:25:37 PM"},"Tech Support - TS00 - 35936":{"BriefDescriptionForSupport":"werwere","Country":"United Arab Emirates","Customername":"Tolgahan SUSUR","Email":"tsusur@gmail.com","MobileNo":"0501501617","ProductSerialNo":"werewr","Reseller":"Amber&Waseem","ResolutionTime":"12:17:21 4/2/2022","Solution":"bvnvbnv/ Date:12:17:21 4/2/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-35936","TicketStatus":"Closed","TimeAndDate":"9/8/2021, 1:11:14 PM"},"Tech Support - TS00 - 40538":{"BriefDescriptionForSupport":"test 12/12/2021","Country":"United Arab Emirates","Customername":"Tolgahan SUSUR","Email":"tsusur@gmail.com","MobileNo":"0501501617","ProductSerialNo":"1212","Reseller":"Amber&Waseem","ResolutionTime":"11:04:00 12/12/21","Solution":"\r\nUpdate Time 11:03:19  12/12/21\r\ntest ticket\r\nOpen\r\nUpdate Time 11:04:00  12/12/21\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-40538","TicketStatus":"Closed","TimeAndDate":"12/12/2021, 9:29:05 AM"},"Tech Support - TS00 - 41795":{"BriefDescriptionForSupport":"1","Country":"United Arab Emirates","Customername":"Tolgahan SUSUR","Email":"tsusur@gmail.com","MobileNo":"0501501617","ProductSerialNo":"AAAAAAAA","Reseller":"Amber&Waseem","ResolutionTime":"17:14:58 12/19/21","Solution":"\r\nUpdate Time 17:14:58  19/12/21\r\ntesting\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-41795","TicketStatus":"Closed","TimeAndDate":"12/16/2021, 4:25:04 PM"},"Tech Support - TS00 - 55263":{"BriefDescriptionForSupport":"sdfdsf","Country":"United Arab Emirates","Customername":"tolgahan susur","Email":"tsusur@gmail.com","MobileNo":"0501501617","PartNumber":"dfg","ProductSerialNo":"dfg","Reseller":"dfg","ResolutionTime":"8/30/2023, 12:23:32 PM","Solution":"Test done so closed the ticket. ","SupportEngineerName":"Support#1","TicketNumber":"TS00-55263","TicketStatus":"Closed","TimeAndDate":"8/8/2022, 11:41:00 AM"},"Tech Support - TS00 - 65637":{"BriefDescriptionForSupport":"3","Country":"United Arab Emirates","Customername":"Tolgahan SUSUR","Email":"tsusur@gmail.com","MobileNo":"0501501617","ProductSerialNo":"212","Reseller":"Amber&Waseem","ResolutionTime":"17:15:14 12/19/21","Solution":"\r\nUpdate Time 17:15:14  19/12/21\r\ntesting\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-65637","TicketStatus":"Closed","TimeAndDate":"12/16/2021, 4:25:27 PM"},"Tech Support - TS00 - 71308":{"BriefDescriptionForSupport":"fghf","Country":"United Arab Emirates","Customername":"Tolgahan SUSUR","Email":"tsusur@gmail.com","MobileNo":"0501501617","ProductSerialNo":"hf","Reseller":"Amber&Waseem","ResolutionTime":"09:57:14 03/02/22","Solution":"\r\nUpdate Time 09:57:14  02/03/22\r\n\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-71308","TicketStatus":"Closed","TimeAndDate":"3/2/2022, 9:38:47 AM"},"Tech Support - TS00 - 77738":{"BriefDescriptionForSupport":"GHJHG","Country":"United Arab Emirates","Customername":"tolgahan susur","Email":"tsusur@gmail.com","MobileNo":"HGJ","PartNumber":"GHJGHJ","ProductSerialNo":"GHJGH","Reseller":"GJGJ","ResolutionTime":"10:36:35 9/5/2022","Solution":"null/ Date:10:36:35 9/5/2022","SupportEngineerName":"Khalid","TicketNumber":"TS00-77738","TicketStatus":"Closed","TimeAndDate":"6/9/2022, 10:32:12 AM"},"Tech Support - TS00 - 9259":{"BriefDescriptionForSupport":"2","Country":"United Arab Emirates","Customername":"Tolgahan SUSUR","Email":"tsusur@gmail.com","MobileNo":"0501501617","ProductSerialNo":"12321321","Reseller":"Amber&Waseem","ResolutionTime":"17:14:39 12/19/21","Solution":"\r\nUpdate Time 17:14:39  19/12/21\r\ntesting\r\nClosed","SupportEngineerName":"Heena Shaikh","TicketNumber":"TS00-9259","TicketStatus":"Closed","TimeAndDate":"12/16/2021, 4:25:17 PM"}},"v1":{"graphql":{"schema":{"-OHgiRtI4ejz30Er_IbU":{"query":"query IntrospectionQuery{__schema {queryType { name }}}"},"-Ol9rNbwJNvYr-iNuGGm":{"query":"query IntrospectionQuery{__schema {queryType { name }}}"},"-OlPRKGDx6gV1tHNw-Tv":{"query":"query IntrospectionQuery{__schema {queryType { name }}}"}}}},"v2":{"graphql":{"schema":{"-OHgiSdgskmVPBYrJZ8W":{"query":"query IntrospectionQuery{__schema {queryType { name }}}"},"-Ol9rO8YAdLaEE9_-gjz":{"query":"query IntrospectionQuery{__schema {queryType { name }}}"},"-OlPRLBL92DQRmrZMMjq":{"query":"query IntrospectionQuery{__schema {queryType { name }}}"}}}},"v3":{"graphql":{"schema":{"-OHgiT9WgCdcIPIRfCYf":{"query":"query IntrospectionQuery{__schema {queryType { name }}}"},"-Ol9rOdaL7TNwsMDJ5iw":{"query":"query IntrospectionQuery{__schema {queryType { name }}}"},"-OlPRLBPfDfI-R6H4jy1":{"query":"query IntrospectionQuery{__schema {queryType { name }}}"}}}},"v4":{"graphql":{"schema":{"-OHgiTrZulx4ian-rHvd":{"query":"query IntrospectionQuery{__schema {queryType { name }}}"},"-Ol9rPoqI9BEBo7HxYzk":{"query":"query IntrospectionQuery{__schema {queryType { name }}}"},"-OlPRMCqNTJiIp1sI63a":{"query":"query IntrospectionQuery{__schema {queryType { name }}}"}}}}}